F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
Based on review of facility policy and clinical records, observations, and staff interviews, it was determined
that the facility failed to maintain resident dignity for one of two residents (Resident R189) with urinary
catheters (tubing inserted into the bladder to drain urine into a bag) and two of 13 residents (R70 and
R185) observed during medication administration.
Findings include:
Review of the facility policy entitled, Urinary Catheterization dated January 2023, revealed The continuous
drainage bag is to be concealed with an outer bag to enhance resident privacy and dignity both when
resident is in bed and out of bed.
Review of Resident R189's clinical record revealed an admission date of 4/12/23, with diagnoses that
included Adult Failure to Thrive (Adult loss of appetite, decreased food intake, weight loss and resident is
less active than normal), Major Depressive Disorder (a mood disorder causing a feeling of sadness and
loss of interest in normal activities), and Neuromuscular Dysfunction of the Bladder (a condition that affects
the bladder's ability to store and empty urine properly).
Observation on 8/08/2023, at 11:30 a.m. and 8/09/2023, at 9:20 a.m. revealed Resident R189's urinary
catheter bag hanging from the resident's bed uncovered exposing the bag with urine to be viewed easily by
all who walked by the room and/or by all who entered the room.
During an interview on 8/09/2023, at 9:20 a.m. Licensed Practical Nurse (LPN) Employee E1 confirmed
that Resident R189's urinary catheter bag was hanging from the bed with urine visible and that the catheter
bag should have been covered to protect Resident R189's privacy/dignity.
Review of the facility policy entitled, Administering medications via enteral feeding tube dated January
2023, revealed Procedure: 1. Identify resident, assure privacy. Medications should not be administered in
pubic areas.
During a medication pass observation on 8/08/2023, at 4:47 p.m. i was observed that LPN Employee E4
failed to pull the curtain or close the door to resident room when taking a blood glucose reading, and
administering an insulin injection to Resident R70. LPN Employee E4 entered the room of Resident R70,
and explained what he/she was there for, proceeded to obtain Resident R70's blood glucose reading. After
obtaining the blood glucose reading, LPN Employee E4 left the room and returned to the medication cart to
obtain the order of insulin for Resident R70. LPN Employee E4 returned to the resident room, entered the
room with two other residents in the room, explained to Resident R70 that he/she would be administering
insulin. LPN Employee E4 then proceeded to expose Resident R4's abdomen
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
395361
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395361
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/10/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Manor East/West
8300 West Ridge Road
Girard, PA 16417
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
and administer an insulin injection with a needle.
Level of Harm - Minimal harm
or potential for actual harm
During an interview with LPN Employee E4 on 8/08/2023, after administering the injection at 4:47 p.m. it
was confirmed that resident dignity was not maintained by pulling the privacy in the room while two
residents were in the room, and not closing the door to the resident room while passers by were in the hall
way when exposing Resident R70 to administer an insulin injection.
Residents Affected - Few
During a medication pass observation on 8/08/2023, at 10:00 a.m. LPN Employee E5 failed to pull the
privacy curtain or close the door to protect Resident R185's dignity and privacy when administering
medications via Resident R185's peg tube (percutaneous endoscopic gastrostomy-a tube passed into a
person's stomach through the abdominal wall to provide means of medication administration and nutritional
intake). LPN Employee E5 entered the room of Resident R185 and administered the medications exposing
Resident R185's abdomen without the privacy curtain pulled and/or door closed allowing all persons in the
hallway to easily view the administration of medications.
During an interview with LPN Employee E5 on 8/08/2023, after administering Resident R185's medications,
it was confirmed that due to not closing Resident R185's door and/or pulling the privacy curtain, Resident
R185's dignity and privacy was not protected during the administration of the peg tube medications.
28 Pa. Code 211.12 (d)(1)(5) Nursing Services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395361
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395361
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/10/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Manor East/West
8300 West Ridge Road
Girard, PA 16417
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
Based on review of clinical records and facility documentation and staff interview, it was determined that the
facility failed to immediately notify the alleged victim's responsible party of potential physical abuse for one
of 14 resident records reviewed (Resident R42).
Residents Affected - Few
Findings include:
Review of Resident R42's clinical record revealed an admission date of June 28, 2018, with diagnoses that
included right and left above knee amputations, diabetes, high blood pressure and circulation problems.
Review of a facility submitted event report dated July 13, 2023, reported an allegation in which a staff
member was accused of an act of physical abuse against Resident R42.
There was no evidence that Resident R42's responsible part facility was notified of the above abuse
allegation or subsequent investigation.
During interview on August 9, 2023, at 2:20 p.m. the Director of Nursing confirmed that there was no
indication that Resident R42's responsible party was notified of the allegation.
28 Pa. Code 201.14(a) Responsibility of licensee
28 Pa. Code 211.12(d)(1)(5) Nursing services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395361
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395361
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/10/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Manor East/West
8300 West Ridge Road
Girard, PA 16417
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0675
Honor each resident's preferences, choices, values and beliefs.
Level of Harm - Minimal harm
or potential for actual harm
Based on observations, resident and staff interviews, and clinical record review, it was determined that the
facility failed to ensure residents receive the necessary care and services to attain or maintain the highest
practicable physical, mental, and psychosocial well-being, for one of five resident care areas observed (Unit
G).
Residents Affected - Few
Findings include:
Observations on three separate days including 8/07/2023, at approximately 1:00 p.m. and 3:00 p.m.,
8/08/2023, at approximately 3:15 p.m., and 8/09/2023, at approximately 3:30 p.m. revealed numerous
residents (15 or greater number of residents) positioned by staff in their wheelchairs and independent
chairs sitting in a centralized circle gathering area on Unit G. During each observation, residents were
agitated, screaming out Shut up, swearing vulgarities, and raising their hands and fists at each other. Staff
were observed placing more residents in the centralized circle gathering area, even when other residents
were already agitated and talking loudly/screaming/cussing and swearing.
During an interview at approximately 1:00 p.m. on 8/07/2023, Resident R7 verbalized, I am so unhappy. I
hate it here. You will see why; everyone yells and screams, and it is just awful. Resident R7 indicated he/she
was able to go off the nursing unit, however, indicated the screaming could be heard throughout the nursing
unit while he/she was in his/her room and sometimes even down the hallways away from the Unit G
resident care area.
Review of the RAI manual instructions for Section C0500 Brief Interview for Mental Status (BIMS) revealed
that a score of 13-15 identified a resident as cognitively intact and a score of 8-12 identified a resident as
moderately impaired, and a score of 0-7 as severely impaired. Resident R7's clinical record revealed a
BIMS score of 15/15.
During an interview with Unit G Licensed Practical Nurse (LPN) Employee E5 on 8/09/2023, at
approximately 3:30 p.m., he/she indicated he/she had a 4:00 p.m. medication pass to do, there were no
activity aides, and this was how the residents were arranged daily (positioned closely together in a circle
gathering area), regardless of residents who are alert and oriented, and without behaviors, and residents
with cognitive impairment and behaviors.
During an interview with the Director of Nursing and the Nursing Home Administrator on 8/10/2023, at
10:15 a.m. no policy or protocol was provided regarding quality of life for residents with cognitive
impairment and behaviors and/or residents without behaviors who are alert, oriented.
28 Pa. Code 211.10(a)(c)(d) Resident care policies
28 Pa. Code 211.12 (d)(1)(2)(3)(5) Nursing services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395361
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395361
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/10/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Manor East/West
8300 West Ridge Road
Girard, PA 16417
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
Based on observations, review of facility policy and manufacturer's instructions, and staff interviews, it was
determined that the facility failed to properly store a multi-use vial of medication with an opened date for
one of three medication storage rooms reviewed and failed to safely secure/store medications for three of
four medication storage rooms (Unit A, G, and J) reviewed.
Findings include:
Review of the facility policy entitled, Policy and Procedure for Medications, Storage of, dated of January
2023, identified that Medications will be securely stored according to state and federal regulations. No
discontinued, outdated, or deteriorated drugs or biologicals may be retained for use. All such drugs must be
returned to the Pharmacy.
Review of the manufacturer's instructions for storage of Lantus insulin vials revealed, The Lantus vials you
are using should be thrown away after 28 days, even if it still has insulin left in it.
Observation of medication storage room on Unit A, on 8/08/2023, at 2:39 p.m. revealed that a multi-use vial
of Lantus insulin was in the refrigerator opened with no opened date and/or use-by date printed on the vial.
During an interview with Licensed Practical Nurse (LPN) Employee E3 on 8/08/2023, at the time of the
observation, it was confirmed that the multi-use vial of Lantus insulin was opened and in the refrigerator for
use and there was no opened date and/or use-by date on the vial for staff to know if the medication was still
safe for use or to discard.
Review of the policy entitled, Storage of Medications, dated January 2023, revealed All medications for our
residents are stored at the nurses' station in a locked cabinet, a locked medication room, or one or more
locked mobile medication carts.
Observations on 8/07/2023, 8/08/2023, and 8/09/2023, of the medication storage rooms on Units A, G, and
J, revealed that various medications were stored in tackle boxes located at the nurses' stations. The nurses'
stations were not a locked area and did not always have nursing personnel present in the area. The tackle
boxes were not stored in the secured medication room. The tackle boxes were not secured at the nurses'
stations and could be easily removed from the area by unauthorized persons.
During an interview on 8/09/2023, at 10:57 a.m. the Director of Nursing confirmed that medications in the
tackle boxes were not safely secured in a locked medication storage room on Units A, G, and J.
28 Pa. Code 211.12(d)(1)(2)(5) Nursing services
28 Pa. Code 211.10(c) Resident care policies
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395361
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395361
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
08/10/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Pleasant Ridge Manor East/West
8300 West Ridge Road
Girard, PA 16417
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based on review of facility policy, observations, and staff interviews, it was determined that the facility failed
to follow acceptable infection control practices related to prevention of potential of cross-contamination for
one of 13 residents observed for medication administration (Resident R70).
Residents Affected - Few
Findings include:
A review of facility policy entitled, Obtaining a fingerstick glucose level dated January 2023, indicated 6.
[NAME] [put on] clean gloves
Observation of medication administration on 8/8/2023, at 4:39 p.m. revealed that Licensed Practical Nurse
(LPN) Employee E4 did not don gloves prior to the checking of blood glucose reading and administration of
insulin for Resident R70.
During an interview on 8/8/2023, at 4:45 p.m. LPN Employee E4 confirmed that he/she failed to don gloves
prior to the checking of blood glucose level, and administration of insulin for Resident R70. LPN Employee
E4 confirmed that he/she should have worn gloves when checking blood glucose readings and
administering an insulin injection to Resident R70.
28 Pa. Code 201.14(a) Responsibility of licensee
28 Pa. Code 211.10(d) Resident care policies
28 Pa Code 211.12 (d)(1)(2)(5) Nursing services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395361
If continuation sheet
Page 6 of 6