F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
facility policy review, clinical record review, and staff interviews, it was determined the facility failed to
develop and implement a comprehensive person-centered care plan to attain or maintain the highest
practicable level in reference to communication for one of 26 residents reviewed (Resident 75).
Findings include:
Review of facility policy, titled Resident Assessment & Care Planning, effective date November 1, 2019
read, A licensed nurse, in coordination with the interdisciplinary team, develops and implements an
individualized care plan for each patient in order to provide effective, person-centered care, and the
necessary health -related care and services to attain or maintain the highest practical physical, mental and
psychosocial well-being of the patient.
Review of Resident 75's clinical record revealed admission date of November 2, 2023 with the diagnoses of
Corticobasal degeneration (CBD) (a rare neurodegenerative disorder characterized by a progressive loss of
nerve cells (neurons) in certain areas of the brain), paralysis of the vocal cords and larynx, bilaterally,
[NAME] disease (a rare and progressive neurological disorder that primarily affects the central nervous
system, particularly the brain)
Review of Resident 75's care plan revealed a focus on increase communication between
resident/family/caregivers about care and living. Review of the Resident R75's quarterly Minimum Data Set
Assessment (MDS- a periodic assessment of a resident's needs) dated February 11, 2024, indicated that
the resident's BIMS (Brief Interview of Mental Status) is cognition intact.
On March 20, 2024, at 9:34 a.m. an interview with the unit manager, Employee E3 reported that Resident
R75 does communicate via paper and writing, but Resident R75 is nonverbal.
On March 21, 2024, at 10:44 a.m. an interview with Resident R75 revealed that the resident prefered the
use of paper and pen to communicate. On Resident's R75 tray a communication list was available and
when surveyor tried to use it to communicate with Resident R75 became frustrated and started screaming
noise. Nursing aide, Employee E8 came in and had to calm Resident R75 down by repeating that Resident
R75 needs to write what she desires and not get frustrated. Employee E8 reported that Resident R75 only
prefered to use paper and pen to write her needs and wants. Resident R75 did not like to use the
communication board nor the ipad that a spouse obtained for her.
On March 21, 2024 at 11:15 a.m. an interview was held with speech therapist, Employee E13 who
concurred that Resident R75 exhibited a preference for communicating using traditional paper and pen
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
395370
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
rather than utilizing modern communication aids such as a communication board or an iPad. Despite efforts
to provide alternative means of communication for quicker expression of needs, the resident remains
resistant to these methods and continues to favor the use of paper and pen.
On March 21, 2024, at 12:34 a.m. an interview with the unit manager, Employee E3 confirmed that
Resident R75 has a strong preference to use paper and pen to communicate her needs and the
comprehensive care plan did not provide any preference nor interventions to support the Resident R75 in
the communication efforts.
28 Pa. Code 211.12(d)(1)(2)(5) Nursing services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0692
Provide enough food/fluids to maintain a resident's health.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
review of facility policy, review of clinical records, and interviews with residents and staff, it was determined
that the facility failed to identify, implement, monitor, and modify interventions consistent with the resident's
assessed needs to maintain acceptable parameters of nutritional status for two of two residents reviewed
for weight loss (Resident R65 and R30).
Residents Affected - Few
Findings include:
Review of the facility policy titled Weight Monitoring and Tracking dated November 1, 2019, revealed the
procedure for weight loss is as follows: the director of nursing is responsible for ensuring patients are
weighed in a timely manner using proper techniques, an electronic system will be utilized for recording
tracking and reporting weights and weight variances, weight will be verified within five days of a weight
variance of five pounds since last weight or when a significant weight loss is identified , the significant
weight loss will be identified and discussed by a interdisciplinary team, and the committee will investigate
the possible causes of weight change, discuss interventions and document a progress note in the residents
medical record.
Review of Resident R65's clinical record revealed that Resident R65 was admitted to the facility on [DATE]
with the diagnosis of schizoaffective disorder bipolar type (a mental health disorder that is marked by a
combination of schizophrenia mood disorder of bipolar disorder), chronic respiratory failure (a condition
where there is not enough oxygen or too much carbon dioxide in the body), COPD (Chronic obstructive
pulmonary disease is a chronic disease that causes obstructed airflow from the lungs), type 2 diabetes
(long term medical condition in which the body does not use insulin properly, resulting in unusual blood
sugars), chronic kidney disease(also known as chronic kidney failure, a gradual loss of kidney function),
chronic diastolic (congestive ) heart failure (a clinical syndrome of heart failure with a preserved left
ventricular ejection fraction) peripheral vascular disease(a circulation disorder caused by narrowing,
blockage or spasms in blood vessels), Major depressive disorder (a mood disorder that causes a persistent
feeling of sadness) and as of February 6, 2024 an above the knee amputation of her right leg.
Continued review of Resident R65's clincial record revealed a critical weight loss presented in the resident's
documented history of vitals. Resident R65 had a documented weight loss begining on November 10, 2023,
the resident's weight was documented as 190.2 pounds. The next weight documented for Resident R65
was December 6, 2023, which the significant loss was evident, the resident weight 164.4 pounds (a weight
loss of 25.8 pounds in one month). The resident was re-weighed five days later and on December 11, 2023,
and still exhibited weight loss at a weight documented of 163.8pounds. Resident R65 was not re-weighted
until January 6, 2024 at that time, revealed a continued trend of weight loss, the resident weighed 155
pounds (a loss of 35.2 pounds). Resident R65 continued to show gradual weight loss as of March 4, 2024.
Resident R65's documented weight was 141.0 pounds.
Further review of Resident R65's dietary note dated December 20, 2023, two weeks after documented
weight loss of twenty-five pounds, revealed that resident R65 was triggered for significant weight loss. The
notation declared that Resident R65 weight loss was unplanned and unfavorable. It has been evident that
Resident R65 has had decrease of intakes at meals. Likely contributing to the weight loss. The professional
recommendation of this weight loss was to recommend adding magic cup 4oz three times a day (290kcal,
9g each) at meals to meet kcal needs. The goals of this dietary intervention were that the resident will
maintain current weight without any significant changes and the Resident
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0692
R65 will consume >75% of each meal without refusals.
Level of Harm - Minimal harm
or potential for actual harm
Interview with Register Dietician, Employee E6 and Regional Registered Dietician, Employee E5 on March
21, 2024 at 2:05 p.m., revealed that they were both aware of Resident R65 weight loss , it was believed to
be contributed by the resident's leg amputation. Residents leg amputation was two months after the initial
weight loss. Employee E6 was unable to comment to why this weight loss was not assessed and lack of any
intervention in a timely manner.
Residents Affected - Few
Review of Resident R30's quarterly Minimum Data Set (MDS - federally mandated resident assessment)
dated February 4, 2024, revealed the resident had diagnoses of dementia (loss of cognitive functioning that
interferes with daily life and activities) and dysphagia (swallowing difficulties).
Review of Resident R30's comprehensive care plan revised March 19, 2024, revealed the resident was at
risk for malnutrition (condition that develops when the body is deprived of vitamins, minerals and other
nutrients it needs to maintain healthy tissues and organ function) related to dementia, dysphagia, and low
BMI (body mass index - a measure of body fat based on height and weight).
Review of Resident R30's weight history revealed a documented weight of 170.4 pounds on September 6,
2024.
Review of Resident R30's clinical record revealed the resident was readmitted to the facility, from the
hospital, on September 25, 2024.
Review of Resident R30's nutrition assessment dated [DATE], completed by Employee E6, Registered
Dietitian, revealed the readmission weight was pending and would further assess when available. Further
review of the assessment revealed the resident was at risk for malnutrition and interventions included to
monitor weekly weights as ordered.
Review of Resident R30's physician order summary revealed weekly weights were ordered September 25,
2024.
Review of Resident R30's clinical record revealed no documented evidence weekly weights were
completed as ordered.
Review of Resident R30's clinical record revealed the facility did not obtain a re-admission weight for the
resident until October 2, 2024, seven days after readmission. readmission weight obtained on October 2,
2024, revealed the resident weighed 160.4 pounds, reflecting a significant weight loss of 10 pounds and
5.8% in one month.
Continued review of Resident R30's clinical record revealed the Registered Dietitian did not reassess the
resident and modify interventions consistent with the residents needs until October 18, 2024, sixteen days
after the identified weight loss.
Further review of Resident R30's clinical record revealed the resident had a documented weight of 143
pounds on January 8, 2024, reflecting a 10 pound and 6.5% significant weight loss in one month (in
comparison to a documented weight of 153 pounds on December 5, 2023).
Review of Resident R30's clinical record revealed nutrition note dated January 15, 2024, by Registered
Dietitian, Employee E6. Review of the nutrition note revealed it did not address Resident R30's
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0692
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
significant weight loss on January 8, 2024. Resident R30's nutritional status was not accurately assessed to
identify and modify interventions consistent with the resident's needs to maintain acceptable parameters of
nutritional status.
Continued review of Resident R30's clinical record revealed the Registered Dietitian did not reassess the
resident and modify interventions consistent with the residents needs until January 24, 2024, 16 days after
the identified weight loss.
Interview was conducted with the Registered Dietitian, Employee E6, on March 13, 2024, at 2:13 p.m.
Registered Dietitian, Employee E6, was unable to explain why the weights and nutritional status were not
being monitored or addressed in a timely manner.
28 Pa. Code 201.18 (b) Management
28 Pa. Code 211.10 (c) Care policies
28 Pa. Code 211.12 (d)(5) Nursing services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
Based on review of facility policy, review of clinical records, and interview with staff, it was determined the
facility failed to provide pharmaceutical services to meet resident's needs including acquiring, receiving,
and administering medications for one of 26 residents reviewed (Resident R45).
Findings Include:
Review of facility policy Medication Management/Medication Unavailability dated 04/21/2022 revealed the
pharmacy provides and maintains written contractual services and procedures that ensure safe and
effective drug therapy, distribution, control and use within the facility. If medications are determined to be
unavailable for administration, the licensed nurse will notify the provider of the unavailability and request an
alternate treatment if possible. The licensed nurse will document notification to the provider of the
unavailability in the medical record. If alternate treatment is not available, then licensed nurse will activate
backup pharmacy process and procedures.
Review of Resident R45's physician order summary revealed an order dated February 10, 2024, to
administer Pregabalin 50 milligrams (mg) two times a day, in the morning and at night (medication used to
treat pain caused by nerve damage).
Review of Resident R45's medication administration record revealed the resident did not receive the
medication on 2/29/2024 morning dose, 03/01/2024 morning and night dose, 03/03/2024 night dose, and
03/04/2024 morning dose.
Review of Resident R45's clinical record revealed nursing notes on the above dates that the medication
was not administered because it was unavailable and awaiting delivery from the pharmacy.
Continued review of Resident R45's clinical record revealed no documented evidence that the physician
was made aware of the missed doses or that an alternate treatment was requested. Further review of the
clinical record revealed no documented evidence the licensed nurse activated backup pharmacy process
and procedures to obtain and administer the medication.
Interview with the Director of Nursing, Employee E2, on March 21, 2024, at 2:24 p.m. confirmed Resident
R45 missed doses of his medication and confirmed nursing staff did not follow policy and procedure to
acquire and administer medication.
28 Pa. Code 211.9 (a)(1) Pharmacy Services.
28 Pa. Code 211.9 (d) Pharmacy Services.
28 Pa. Code 211.12 (d)(1) Nursing Services.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0847
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
review of facility documents and resident clinical record reviews and staff and resident interviews, it was
determined that the facility failed to ensure a resident and resident's representative had the capacity to
understand the terms of a binding arbitration agreement for four of 4 residents reviewed (Resident R35,
R48, R93, R113,).
Residents Affected - Few
Findings include:
A review of the facility policy Binding Arbitration part 17. Revealed The resident and the facility agree that,
unless prohibited by applicable federal or Pennsylvania law and except solely for any claims by the Facility
regarding the Resident's failure to timely pay all amounts owed to the Facility under this Agreement, for
which claim the Facility shall have the right specified in Section 21 and 22 , above any dispute whatsoever
between or among the Resident the Responsible Party or any other of the Resident's representatives,
guardians, heirs, executors and/or administrations and the Facility and/or its agents shall be resolved by
binding arbitration. In the event of a dispute, the Resident and the Facility shall each select an attorney,
both of which attorneys shall mutually agree upon an arbitrator who must be an attorney with an office in .
Pennsylvania. The arbitrator shall investigate the facts and may, in his/her discretion, hold hearings at which
the Resident and/or the Responsible Party may present evidence and arguments, be represented by
counsel and conduct cross examination . The arbitrator shall render a written decision on the dispute as
soon as practicable after her/his appointment. The arbitrator's decision, which may include equitable relief,
shall be final and binding on the parties and judgment upon the decision may be entered in any court of
competent jurisdiction.
Review of admission record indicated Resident R35 was admitted to the facility on [DATE]. Review of the
quarterly Minimum Data Set (MDS- a periodic assessment of resident care needs ) dated February 15,
2024, indicated that a Brief Interview for Mental Status (BIMS) score of 15 - cognition intact.
Review of Resident R35's Binding Arbitration Agreement (a binding agreement by the parties to submit to
arbitration all or certain disputes which have arisen or may arise between them in respect of a defined legal
relationship, whether contractual or not. The decision is final, can be enforced by a court, and can only be
appealed on very narrow grounds) indicated she signed the document on admission on [DATE].
Review of admission record indicated Resident R48 was admitted to the facility on [DATE]. Review of the
quarterly Minimum Data Set (MDS- a periodic assessment of resident care needs ) dated January 30,
2024, indicated that a Brief Interview for Mental Status (BIMS) score of 15 - cognition intact.
Review of Resident R48's Binding Arbitration Agreement (a binding agreement by the parties to submit to
arbitration all or certain disputes which have arisen or may arise between them in respect of a defined legal
relationship, whether contractual or not. The decision is final, can be enforced by a court, and can only be
appealed on very narrow grounds) indicated she signed the document on admission on [DATE]
Review of admission record indicated Resident R93 was admitted to the facility on [DATE]. Review of the
quarterly Minimum Data Set (MDS- a periodic assessment of resident care needs ) effective
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395370
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Luther Woods Nursing and Rehabilitation Center
313 County Line Road
Hatboro, PA 19040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0847
January 30, 2024, indicated that a Brief Interview for Mental Status (BIMS) score of 15 - cognition intact.
Level of Harm - Minimal harm
or potential for actual harm
Review of Resident R93's Binding Arbitration Agreement (a binding agreement by the parties to submit to
arbitration all or certain disputes which have arisen or may arise between them in respect of a defined legal
relationship, whether contractual or not. The decision is final, can be enforced by a court, and can only be
appealed on very narrow grounds) indicated she signed the document on admission on [DATE].
Residents Affected - Few
Review of admission record indicated Resident R113 was admitted to the facility on [DATE]. Review of the
Minimum Data Set (MDS- a periodic assessment of resident care needs ) effective February 21, 2024,
indicated that a Brief Interview for Mental Status (BIMS) score indicated 15 - cognition intact.
Review of Resident R35's Binding Arbitration Agreement a binding agreement by the parties to submit to
arbitration all or certain disputes which have arisen or may arise between them in respect of a defined legal
relationship, whether contractual or not. The decision is final, can be enforced by a court, and can only be
appealed on very narrow grounds) indicated she signed the document on admission on [DATE].
On March 19, 2024, at 10:08 a.m. during entrance meeting Administrator, Employee E1 who reported that
admission Director, Employee E9 is the Lead on the Arbitration process.
On March 20, 2024, at 10:30 a.m. a Resident Council meeting was held with 13 alert and oriented
Residents (R31, R4, R48, R93, R21, R27, R55, R113, R35, R78, R36, R72). Four residents (R35, R48,
R93, R113,) reported facility did not explain in the language that they would understand; therefore, they
would like to revoke their signature from the arbitration agreement.
On March 21, 2024, at 9:59 a.m. an interview was held with admission Director, Employee E4, who
confirmed that the arbitration agreement was missing the key elements of the arbitration it's not a condition
of admission', the right to rescind the agreement within 30 calendar days of signing, and agreement may
not contain any language that prohibits or discourages the resident or anyone else from communicating
with federal, state, or local officials, including but not limited to federal and state surveyors, other federal or
state health department employees, and representative of the Office of the State Long-Term Care
ombudsman.
Employee E4 also reported that she/he was not aware of the time frame to rescind the arbitration and
Employee E4 would read the arbitration agreement to the Residents or Resident Representatives instead of
to explain in the language that would they understand.
28 Pa. Code: 201.14(a)(c)(d)(e) Responsibility of licensee
28 Pa. Code: 201.18(e)(1) Management
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395370
If continuation sheet
Page 8 of 8