F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Based on observation, facility documentation, and clinical record review, as well as staff interviews, it was
determined the facility failed to ensure the hot water dispensing machine produced water at a safe
temperature resulting in actual harm to Resident R1 who sustained burns on the left thigh and groin,
requiring treatment in an emergency room. This resulted in an Immediate Jeopardy, when it was
determined that the facility failed to monitor the temperatures of the hot water dispensing machine and
facility policy failed to identify hot beverage temperature parameters which had the potential to cause the
residents discomfort or pain, to jeopardize the health and safety for 54 residents.
Findings Include:
Review of Resident R1's clinical record revealed diagnoses including but not limited to the following:
Anxiety (intense, excessive and persistent worry and fear regarding everyday situations), Hydrocephalus
(accumulation of cerebrospinal fluid (CSF) occurs within the brain typically causing increased pressure
inside the skull. Older people may have headaches, double vision, poor balance, urinary incontinence,
personality changes, or mental impairment ), and Hypertension (high blood pressure).
Review of Resident R1's clinical record including nursing progress note dated July 13, 2024, at 5:20 p.m.
revealed the resident spilled hot tea at dinner on her groin and inner thighs. Resident immediately
transferred back to her room, placed in bed. Examined. Redness noted to inner thighs, left greater than
right. Resident also complained of labial pain after initial exam. RN called on call, transfer to ED for exam.
[Daughter] made aware. 911 called for transfer to ED (Emergency Department). [Local Police] Officer
arrived and spoke with Resident. EMS arrived and transferred to [local hospital].
Further review of Resident R1's medical record revealed a wound consult from Doctor of Medicine (MD)
dated July 16, 2024, indicating 8 Left, Medial Thigh (front) is an acute Partial Thickness Burn and has
received a status of Not Healed. Initial wound encounter measurements are 1.8 centimeter (cm) length x
4.5 cm width x 0 cm depth, with an area of 8.1 sq cm.
Additional review of Resident R1's clinical record revealed a progress note dated July 13, 2024, at 10:23
p.m. indicating the patient returned from the hospital with a dressing on [resident's] left thigh.
Subsequent review of Resident R1's clinical record revealed a progress note dated July 14, 2024, at 11:24
a.m. indicating investigated incident recently of spillage of hot liquid onto resident lap. Resident and
eyewitness report that resident was attempting to place 2 sugar packets in cup, while
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
395498
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395498
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/31/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wesley Enhanced Living Main Line Rehab and Skd Nsg
100 Halcyon Drive
Media, PA 19063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Immediate
jeopardy to resident health or
safety
Residents Affected - Many
reaching resident struck spoon that was in vessel and subsequently spilled fluid onto lap. eyewitness
(roommate) reports that table height was appropriate as both have identical w/c and require increased
height to sit under table appropriately.
Review of information dated July 13, 2024 submitted by the facility to Department of Health, on July 13,
2024, revealed The temperature of the hot tea was 150 degrees. The policy is that hot beverages are
served no lower than 155 degrees. The machine from which the hot water was dispensed dispenses the
water or coffee at 165 degrees.
Interview with the Culinary and Nutritional Services Manager (Employee E1) on July 30, 2024, at 10:15
a.m. reported The only time we take temperatures of the [coffee and tea] is when the resident complains.
Employee E1 reported they do not take daily temps of hot beverages.
Further interview with Employee E1 on July 30, 2024, revealed the facility does not check the temperatures
of hot beverages due to the State Operations Manual Appendix PP (Federal regulations for Skilled Nursing
Facilities) does not specifically tell you when a drink is too hot.
Review of facility policy titled Hot Beverages indicates Hot water and coffee will be dispensed at a
temperature no lower than 155 degrees to ensure residents are receiving the highest quality beverages
upon delivery.
Director of Nursing (DON) on July 30, 2024, at 10:50 a.m. confirmed dietary staff did not take a
temperature of the hot tea before giving to Resident R1; and Director of Nursing further indicated the facility
had no policy in place for the use of the coffee machine for residents and no temperature logs in place prior
to the resident being burned on July 13, 2024.
The facility failed to have a policy and procedure in place for determining safe serving temperature of hot
beverages from the dispensing machine for residents either at the time of service or periodically.
An Immediate Jeopardy situation was identified on July 30, 2024, at 11:31 a.m. and the Immediate
Jeopardy template was presented to the Director of Nursing (DON), regarding the facility's failure to ensure
the prevention of burns sustained by one resident and placing additional residents at risk of serious burns
due to lack of policy and procedure in place for the temping of hot water from the Hot Beverage dispensing
machine for residents either at the time of service or periodically to ensure safe hot beverage service.
The facility submitted an action plan on July 30, 2024, which included taking the hot beverage dispensing
machine out of service until the dispensing machine can be serviced and dispensing temperature lowered.
Developing a policy and procedure identifying a max temperature for liquids and taking the temperature of
every hot beverage before serving and logging the temperatures. Temperature logs to be reviewed by
Dining Manager or designee will audit the temperature logs daily for compliance. All dietary staff will be
educated on the new policy and procedures for hot beverages prior to start of shift.
The action plan was accepted on July 30, 2024, at 2:06 p.m.
On July 31, 2024, a review of audits, documentation of completed employee education, and interviews with
two dietary aids revealed the facility completed the interventions developed for the action
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395498
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395498
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/31/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wesley Enhanced Living Main Line Rehab and Skd Nsg
100 Halcyon Drive
Media, PA 19063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
plan on July 30, 2024.
Level of Harm - Immediate
jeopardy to resident health or
safety
The Immediate Jeopardy was lifted on July 31, 2024, at 11:36 a.m. after confirmation that the action plan
was implemented and completed. The Nursing Home Administrator and the Director of Nursing were
informed the residents were no longer in immediate jeopardy.
Residents Affected - Many
28 Pa. Code 201.14(a) Responsibility of licensee
28 Pa. Code 201.18(b)(1)(3)(e)(1) Management
28 Pa. Code 201.18(e)(3) Management
28 Pa. Code 211.12(c)(d)(1)(3)(5) Nursing services
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395498
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395498
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/31/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Wesley Enhanced Living Main Line Rehab and Skd Nsg
100 Halcyon Drive
Media, PA 19063
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0835
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Level of Harm - Minimal harm
or potential for actual harm
Based on a review of their job descriptions it was determined that the Nursing Home Administrator (NHA)
and the Director of Nursing (DON) did not effectively manage the facility to ensure the beverage
temperature policy included parameters identifying safe beverage temperatures for hot liquids and failed to
protect residents from potentially suffering a medical emergency related to hot beverage burns.
Residents Affected - Some
Findings include:
Review of the job description for the NHA revealed the essential function is to ensures compliance with all
laws, rules, regulations, policies and procedures within the community for all levels of care. Assure highest
quality medical care to residents. Ensure that all medical services implemented are consistent with WEL
mission, vision, and values. Assures all Department Heads are in compliance with all government and
agency regulatory requirements and licensing as they relate to dining, building and property, resident
contracts, and residents rights and employment law. Maintains effective operations. Ensures a safe work
environment for all. Ensures regulatory compliance.
Review of the job description for the DON revealed the responsibility of the job position is to assumes
responsibility for the development of nursing service objectives, performance standards of nursing practice
for each category of nursing personnel, and nursing policies and procedures. Assumes accountability for
the development, organization and implementation of approved policies and procedures and systematic
approaches to providing care and services. Directs, evaluates and supervises all resident care and initiates
corrective action as necessary.
The findings in this report identified that the facility failed to ensure that residents were served hot
beverages at a safe consumption temperature which placed residents in Immediate Jeopardy. The facility
staff failed to identify hot beverage temperature parameters. The NHA and DON failed to fulfill their
essential job duties that the federal and state guidelines and regulations were followed.
Refer to F689
28 Pa. Code 201.14(a) Responsibility of licensee
28 Pa. Code 201.18(b)(1) Management
28 Pa. Code 201.18(b)(3) Management
28 Pa. Code 201.18(e)(1) Management
28 Pa. Code 207.2(a) Administrator's Responsibility
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395498
If continuation sheet
Page 4 of 4