F 0585
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must
establish a grievance policy and make prompt efforts to resolve grievances.
Based on observation, resident group interview, and staff interview, it was determined that the facility failed
to ensure that grievance forms were available and accessible to residents and failed to provide an
opportunity for anonymous grievances to be submitted for three of three residents reviewed. (Reisdents
R76, R80 and R125)
Findings include:
Review of facility policy titled Grievance Policy for Residents and Resident Representatives, dated 2017,
revealed each resident has the right to voice grievances and recommend changes for improvement to staff,
administration, or outside representative of his/her choice, without discrimination or reprisal. Also, a
prominent posting will be located in the lobby and 3rd floor with Grievance Official contact information.
A resident group interview was conducted on January 28, 2025 at 11:04 a.m. with Residents R76, R80,
R125, who were alert and orientated, and reported that they did not know how to file grievances
anonymously and do not know where the grievance forms are located.
Observation on the 3rd floor revealed no grievance forms or grievance box available or accessible to
residents.
Interview on January 28, 2025 at 12:50 p.m. with Employee 6, Unit Coordinator, revealed resident
grievance forms were located in the filing cabinet that was only accessible to employees and there was no
grievance box on unit for residents to submit grievances anonymously.
28 Pa. Code 201.18(b)(3) Management
28 Pa. Code 201.29(a) Resident rights
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
395515
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395515
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Willowcrest
Albert Einstein Med Ctr
Philadelphia, PA 19141
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, review of facility policies, review of facility documentation, clinical record review and
interviews with staff, it was determined that the facility failed to maintain an effective infection control
program related to Respiratory Precautions for one resident on respiratory precaution of seven residents
reviewed (Resident R122).
Residents Affected - Few
Findings include:
Review of facility policy on Enhance Respiratory Precaution reveled that under section PURPOSE: To
prevent transmission of emerging or highly pathogenic infections spread by means of respiratory route.
Under section POLICY: Any patient known or suspected to have an infection with an emerging or highly
pathogenic organism that may be transmitted by means of the respiratory route shall be placed on
Enhanced Respiratory Precaution. Section GENERAL SCOPE OF PRACTICE: #D. Personal Protective
Equipment (PPE); Prior to entering the room, staff shall perform hand hygiene and then don appropriate
respiratory protection (N95- a respiratory protective device designed to achieve a very close facial fit and
very efficient filtration of airborne particles or PAPR-Powered Air Purifying Respirator), isolation gown,
gloves and eye protection. prior to exiting the room, staff shall remove gown and gloves and perform hand
hygiene.
Review of Resident R122's clinical record revealed that Resident R122 was admitted to the facility on
[DATE], with diagnoses of but not limited to: COVID+, Hemiplegia/Hemiparesis, Diabetes Mellitus.
Medication observation conducted on January 29, 2025 at 8:55 a.m. with licensed nurse, Employee E3 for
Resident R122 revealed that Resident R122 had a diagnoses of covid19 and was in and enhanced
respiratory precaution. Further observation revealed that the door to Resident R122's room had a signage
for Red Zone and Signage for Enhanced Respiratory Precaution with instructions on the signage as follow:
hand Hygiene, N-95 or PAPR, Eye/Face protection, Gown and gloves, dedicated disposable equipment,
disinfect reusable equipment.
Further observation revealed that while outside Resident R122's room (Room # 305), Employee E3
donned, gown, gloves and N-95 mask, and proceeded to go inside Resident R22's room and spoke with
Resident R122.
Further observation revealed that Employee E3 came out of Resident R122's room wearing the N-95, gown
and gloves. She proceeded to remove the gloves and discard it in the garbage bin attached to the
medication cart which was parked outside of Resident R122's room. Further, Employee E3 did not remove
the gown. Employee E3 then proceeded to prepare Resident R122's medication, while standing outside of
Resident R122's room still wearing the PPE's that she wore inside Resident R122's room.
Further observation revealed that after preparing the medications for Resident R122, Employee E3 then
walked towards Room # 304 which was next to Resident R122's room, still wearing the same gown she
wore inside resident R122's room and proceeded to take gloves which were in a bin on the wall located
outside the door or Room # 304. Employee E3 then donned the gloves, walked back towards the
medication cart, proceeded to take the medications that she prepared and went inside Resident R122's
room and administered her medications.
Interview with the Licensed nurse, Employee E3 conducted after she came out of the room confirmed
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395515
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
395515
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Willowcrest
Albert Einstein Med Ctr
Philadelphia, PA 19141
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
that she did not remove and discard the gown when she entered Resident R122's room and that she
continued to wear the same gown while prepping the medications and walking in the hallway to get a clean
pair of gloves.
Interview with Infection control manager, Employee E4 and Infection Control Nurse, Employee E5
conducted on January 29, 2025 at 10:26 am during infection control interview revealed that staff must don
N-95 mask, eye protection, surgical gown and gloves prior to entering a room occupied by a patient on
Enhanced Respiratory Precaution, and that staff must remove and discard the gown and gloves, before
exiting the room.
28 Pa Code 201.14(a) Responsibility of licensee
28 Pa Code 201.18(d) Management
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
395515
If continuation sheet
Page 3 of 3