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Inspection visit

Health inspection

HIGHLAND MANOR REHABILITATION AND NURSING CENTERCMS #3955666 citations on this visit
6 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 6 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0610 Respond appropriately to all alleged violations. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of select facility policy, clinical records, information submitted by the facility, select investigative reports, and staff interviews, it was determined the facility failed to conduct a thorough investigation into an injury of unknown origin (a fractured humeral neck) for one resident out of 24 sampled (Resident 23). Residents Affected - Few Findings include: A review of facility policy titled Abuse Prevention Policy and Procedure, last reviewed by the facility on January 2, 2024, revealed it is the facility policy that an incident or suspected incident of resident abuse, mistreatment, neglect, or injury of unknown source is reported, then the administrator will assign the investigation to an appropriate individual. The policy indicates the information to be collected includes a review of all events leading up to the incident, a review of the resident's medical record to determine events leading up to the incident, and interviews with staff members on all shifts who have had contact with the resident at the time of the incident. The policy defines an injury of unknown source as the injury was not observed by any person or the source of the injury could not be explained by the resident, and the injury is suspicious because of the extent of the injury, location of the injury, number of injuries, or the pattern of injuries over time. A clinical record review revealed that Resident 23 was admitted to the facility on [DATE], with diagnoses that included peripheral vascular disease (a circulatory condition that occurs when blood vessels outside the brain and heart narrow, spasm, or become blocked). A review of a quarterly Minimum Data Set assessment (MDS-a federally mandated standardized assessment process conducted periodically to plan resident care) dated April 2, 2024, revealed that Resident 23 is severely cognitively impaired with a BIMS score of 00 (Brief Interview for Mental Status- a tool within the Cognitive Section of the MDS that is used to assess the resident's attention, orientation, and ability to register and recall new information; a score of 00-07 indicates severe cognitive impairment). A progress note dated June 13, 2024, at 9:59 AM revealed Resident 23 rolled out of bed during care. During care, Employee 6, Nurse Aide (NA), reported the resident was rolled to her side to complete care and proceeded to fall out of bed. The resident landed on her knees on a fall mat with her torso remaining on the bed. New orders for X-rays to right femur and bilateral knees was obtained. The certified registered nurse practitioner was in to assess the resident and identified bruising to her lateral right femur. Resident 23 grimaced when bilateral knees were palpated. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 10 Event ID: 395566 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few A witness statement dated June 13, 2024, provided by Employee 6, NA, revealed that while doing care, Resident 23's legs started going off the side of the bed. I grabbed her shirt to stop her upper half from going, but she rolled off the bed onto her knees. A fall investigation report dated June 13, 2024, revealed Resident 23 was unable to give a description of the incident. A progress note dated June 13, 2024, revealed Employee 7, Certified Registered Nurse Practitioner (CRNP), assessed Resident 23 following the fall incident. The note indicated Resident 23 had evidence of pain and discomfort on palpitation of both knees and the right femur. Resident 23 stated, I'm fine, during the assessment. Employee 7, CRNP, indicated Resident 23 jerks and moves legs during assessment and yelled out. The CRNP ordered an X-ray of bilateral knees and the right femur and Tylenol and morphine (an opioid analgesic medication) for as-needed pain An X-ray report dated June 13, 2024, at 1:53 PM, indicated multiple views of Resident 23's right femur, and routine views of bilateral knees revealed no fractures or acute findings. Physician's orders for Resident 23 to receive morphine sulfate (concentrate) oral solution 20 mg/ml with direction to give 0.25 ml by mouth every four hours as needed for pain was initiated on January 12, 2024 and was a current order as well as acetaminophen tablets of 325 mg with directions to give two tablets by mouth every four hours as needed for mild pain initiated on March 17, 2020. Physician's orders for Resident 23 to receive a pain screen every shift and medicate as needed with directions to check for pain each shift. A review of Resident 23's Medication Administration Record (MAR) from June 14, 2024, through June 17, 2024, revealed Resident 23 was assessed for pain each shift and had a pain level of 0 out of 10. A review of Resident 23's Medication Administration Record (MAR) from June 14, 2024, through June 17, 2024, revealed Resident 23 did not receive any as-needed pain medication during this date range. A progress note dated June 14, 2024, at 2:09 PM revealed Resident 23 with no injuries or complaints post fall from bed. A review of Resident 23's clinical record from June 14, 2024, through June 17, 2024, revealed no indication Resident 23 was experiencing pain. The first documented evidence indicating Resident 23 experienced shoulder pain was on June 18, 2024, five days after the resident fell. A progress note dated June 18, 2024, at 2:44 PM, revealed an X-ray report of Resident 23's right shoulder positive for right humeral fracture. The impressions indicate old fracture with a refracture. A new order is noted to consult with an orthopedic physician. Orders noted for the resident right upper extremity to be non-weight bearing, sling to right upper extremity, and hydrocodone (an opioid analgesic) straight for pain. A progress note dated June 18, 2024, revealed Employee 7, CRNP, assessed Resident 23 with reported increase in right shoulder pain. The note indicated Tylenol extra strength has been effective until recently and seems to not be working as per nursing staff. The resident is unable to answer (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 2 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few questions correctly or verbalize the timeline of events correctly. Patient does wince and yell out with assessment of the right shoulder and humerus. An X-ray report dated June 18, 2024, indicated Resident 23 had a new linear lucency (a thin, dark line or transparent area on an X-ray that can indicate a foreign object or bone fracture) across the right humeral neck that is suspicious for fracture of an indeterminate age but appears non-united and potentially acute. The report indicated Resident 23 has a prior healed fracture of the right humeral neck, with reinjury and likely refracture on multiple views. A physician's order for hydrocodone-acetaminophen 5-325 mg with directions to give one tablet by mouth every eight hours for pain control initiated on June 19, 2024. A Medication Administration Record (MAR) dated June 2024 revealed Resident 23 received hydrocodone-acetaminophen 5-325 mg each shift from June 19, 2024, through June 30, 2024. A review of progress notes revealed Resident 23's representative declined further orthopedic consultation for the resident's humeral injury and agreed to the current plan of treatment. Further review of facility investigation reports and clinical records revealed no documented evidence the facility attempted to investigate the source of Resident 23's humeral fracture identified on June 18, 2024. During an interview on December 19, 2024, at approximately 9:00 AM, the Director of Nursing (DON) indicated the facility attributed Resident 23's humeral neck fracture identified on June 18, 2024, to the resident's fall on June 13, 2024. The DON was unable to provide any documented evidence indicating the facility reviewed and determined Resident 23's humeral neck fracture was a result of the fall on June 13, 2024. The DON confirmed that Resident 23 was not able to indicate how she sustained an injury. The DON confirmed that Resident 23 was assessed following the fall incident on June 13, 2024, by Employee 7, CRNP, and at the time of the assessment, no fractures or indicators of arm or shoulder pain were identified. Also, the DON confirmed the facility had no documented evidence indicating Resident 23 was experiencing pain from June 14, 2024, through June 17, 2024. The DON confirmed the first documented evidence that Resident 23 was experiencing increased shoulder pain was on June 18, 2024. The DON confirmed the facility failed to conduct a thorough investigation to attempt to identify how Resident 23 sustained a humeral neck fracture. 28 Pa. Code 201.14 (c) Responsibility of licensee. 28 Pa. Code 201.18 (b)(1) Management. 28 Pa. Code 201.29 (a) Resident rights. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 3 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, clinical record review, and staff interviews, it was determined the facility failed to implement a person-centered fall and injury prevention plan of care for one resident out of 24 sampled (Resident 104). Findings include: A clinical record review revealed Resident 104 was admitted to the facility on [DATE], with diagnoses that included acute and chronic respiratory failure (a condition that occurs when the lungs can't exchange enough oxygen and carbon dioxide with the body, making it difficult to breathe). Further clinical record review revealed Resident 104 was at risk for falls and injury related to decreased mobility, medications, and history of falls with a care plan initiated on November 21, 2023. Interventions in place to protect Resident 104 from injury included bilateral fall mats on the sides of the bed initiated on December 13, 2024. A progress note dated December 13, 2024, at 4:15 AM revealed Resident 104 rolled out of his bed and was found on the floor. He was assessed and did not sustain any injury from the fall. An observation on December 17, 2024, at 9:30 AM in the resident's room revealed Resident 104 was in his bed. No mats were observed on either side of his bed. An observation on December 17, 2024, at 10:15 AM in the resident's room revealed Resident 104 was in his bed. No mats were observed on either side of his bed. At the time of the observation, Employee 5, Registered Nurse (RN), confirmed he has a current care plan intervention for bilateral floor mats. Employee 5, RN, confirmed the mats were not in place. During an interview on December 19, 2024, at approximately 9:30 AM, the Director of Nursing (DON) confirmed it is the facility's responsibility to ensure staff implement interventions developed on each resident's comprehensive person-centered care plan. The DON confirmed the facility failed to implement Resident 104's care plan to mitigate his risk of injury from falls, including implementation of bilateral mats in place when the resident is in bed. 28 Pa. Code 201.18(b)(1) Management. 28 Pa. Code 211.10(d) Resident care policies. 28 Pa. Code 211.12(d)(1)(5) Nursing services. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 4 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, review of clinical records, and resident and staff interviews it was determined the facility failed to provide services consistent with professional standards of practice by failing to follow physician orders for a medical treatment that manages chronic lung conditions and promotes lung capacity and recovery for one resident (Resident 15) out of 24 sampled residents. Residents Affected - Few Findings included: According to the Pennsylvania Code, Title 49, Professional and Vocational Standards, State Board of Nursing, 21.11 (a)(1)(2)(4) indicates that the registered nurse was to carry out nursing care actions that promote, maintain, and restore the well-being of individuals. The Pennsylvania Code, Title 49, Professional and Vocational Standards, State Board of Nursing, 21.145 Functions of the Licensed Practical Nurse (LPN) (a) The LPN is prepared to function as a member of the health-care team by exercising sound judgement based on preparation, knowledge, skills, understandings and past experiences in nursing situations. The LPN participates in the planning, implementation, and evaluation of nursing care in settings where nursing takes place. 21.148 Standards of nursing conduct (a) A licensed practical nurse shall: (5) Document and maintain accurate records. According to the American Nurses Association Principles for Nursing Documentation, nurses document their work and outcomes and provide an integrated, real-time method of informing the health care team about the patient status. Timely documentation of the following types of information should be made and maintained in a patient's EHR (electronic health record) to support the ability of the health care team to ensure informed decisions and high-quality care in the continuity of patient care including Medication Records. A review of the clinical record revealed that Resident 15 was admitted to the facility on [DATE], with diagnoses which included pneumothorax (a collapsed lung that occurs when air enters into the pleural cavity, the space around lungs and can cause pain in the chest and difficulty breathing), and post coronary artery bypass (a surgical procedure wherein a healthy artery or vein is grafted to bypass the blocked artery/vein). Further review of the clinical record revealed Resident 15 had a follow-up consultation with a cardiothoracic surgeon on November 18, 2024, with new physician's orders dated November 18, 2024, at 2:14 PM, for the resident to utilize an incentive spirometer (a medical device that exercises the lungs and is typically used after an illness, surgery or an injury to the chest or abdomen to prevent lung infections by expanding the lungs) every-two hours while awake (resident and/or family may utilize). A review of Resident 15's medication and treatment administration records dated November 18, 2024, through December 17, 2024, failed to reveal documented evidence that the physician's orders for incentive spirometry were implemented. Additionally, Resident 15's clinical record revealed a nurse's note completed by the Director of Nursing (DON) effective December 17, 2024, at 5:25 PM and initiated on December 18, 2024, at 8:27 AM, indicated the facility received a call from physician office (thoracic surgeon) that the resident's chest tube was not draining and the lung was not expanded - and reported this had been ongoing issue (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 5 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few for this resident, even when he was in hospital, and was going to admit the resident to the hospital to see if anything else can be completed. During an interview with the DON on December 18, 2024, at 11:15 AM, confirmed the facility could not provide documented evidence that physician's orders for medical treatment, incentive spirometry, was implemented and completed as prescribed. 28 Pa. Code 211.12 (d)(1)(3)(5) Nursing services 28 Pa. Code 211.5(f)(i)(ii)(iii) (viii)Medical records FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 6 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of clinical records, select facility policy, and staff interview, it was determined the facility failed to prevent the development of a pressure injury for one resident out of 24 sampled residents (Resident 26). Residents Affected - Few Findings included: A clinical record review revealed Resident 26 was admitted to the facility on [DATE], with diagnoses that included dementia (a syndrome characterized by a decline in cognitive function severe enough to interfere with daily life), muscle wasting (loss of muscle leading to its shrinking and weakening) and history of a left femoral neck fracture (a break in the upper part of the thigh bone). A review of the resident's person-centered plan of care, initiated on May 2, 2024, identified that Resident 26 was at risk for skin breakdown as evidence by impaired skin sensation, incontinence, and limited mobility with a resident goal to demonstrate no signs or symptoms of skin breakdown. Planned interventions included float heels while in bed, weekly skin assessments by a licensed nurse, and pressure redistribution mattress to the bed. A significant change Minimum Data Set (MDS - a federally mandated standardized assessment process conducted periodically to plan resident care) assessment was completed on June 6, 2024, due to the implementation of hospice service for comfort measures due to weakness and deteriorating medical status. Further review of a quarterly Minimum Data Set assessment dated [DATE], revealed that Resident 26 had severe cognitive impairment with a BIMS score of 6 (Brief Interview for Mental Status- a tool within the Cognitive Section of the MDS that is used to assess the resident's attention, orientation, and ability to register and recall new information; a score of 0-7 indicates severe cognitive impairment). Additionally, this quarterly MDS indicated that Resident 26 required extensive assistance of two-plus persons physical assistance with bed mobility, transfers, and toilet use. A review of a facility provided incident investigation completed by Employee 1, RN/Nursing Unit Coordinator, dated September 4, 2024, at 7:50 AM, revealed during am care a hospice aide reported to her that Resident 26 had a DTI (deep tissue injury - The National Pressure Ulcer Advisory Panel defines a deep tissue injury as a pressure-related injury to subcutaneous tissues under intact skin and has the appearance of a deep bruise) on her right heel. The area was cleansed and elevated and the facility contracted wound healing specialists were notified. Physician and RP (responsible party) were notified. Further review of Resident 26's clinical record revealed a progress note completed by the contracted wound healing specialist's CRNP (certified registered nurse practitioner) dated September 4, 2024, at 5:28 PM, revealed that the resident was evaluated due to a newly developed DTI to her right heel and measured 2.2 cm by 2.4 cm by 0 cm with 100% intact maroon/brown epithelial tissue and fragile intact area surrounding the wound without exudate (bloody fluid). New recommendations were to keep heels floated at all times with pillows and cleanse with normal saline and apply skin prep to base of the wound twice per day. Further review of Resident 26's comprehensive person-centered plan of care failed to reveal that (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 7 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0686 Level of Harm - Minimal harm or potential for actual harm the facility revised pressure relieving interventions were developed and implemented to prevent the development of pressure injuries. Additionally, the facility could not provide documented evidence that preventative pressure injury tasks were consistently completed by staff. Residents Affected - Few During an interview with the Director of Nursing (DON) on December 19, 2024, at 2:00 PM, confirmed that the facility failed to develop and implement interventions that prevented Resident 24 from developing a facility acquired pressure area after a significant change in condition and implementation of hospice services. 28 Pa. Code 211.10(d) Resident care policies. 28 Pa. Code 211.12(c)(d)(1)(3)(5) Nursing services. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 8 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0697 Provide safe, appropriate pain management for a resident who requires such services. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review and staff interview, it was determined that the facility failed to attempt non-pharmacological interventions to alleviate pain prior to the administration of a narcotic pain medication prescribed on an as needed basis for one resident (Resident 33) of 24 residents reviewed. Residents Affected - Few Findings include: A review of the clinical record revealed that Resident 33 was admitted to the facility on [DATE], with diagnoses to include low back pain and muscle weakness. A review of Resident 33's physician orders revealed the following orders: Tramadol 50mg (narcotic pain medication) give one tablet by mouth every six hours as needed (PRN) for pain initially dated November 20, 2024, and discontinued November 22, 2024. Oxycodone 5mg (narcotic pain medication) give one tablet by mouth every six hours as needed (PRN) for moderate to severe pain initially dated November 22, 2024, and discontinued November 29, 2024. Tramadol 50 mg give one tablet by mouth every 6 hours as needed for moderate to severe pain initially dated December 12, 2024, and remains as an active order. A review of the resident's November 2024 Medication Administration Record (MAR) revealed that staff administered the PRN Tramadol three times and the PRN Oxycodone eight times for the month of November. All doses of the pain medications were administered with no non-pharmacological interventions attempted prior to giving the pain medication. A review of the resident's December 2024 MAR revealed that staff administered the PRN Tramadol one time for the month of December. No non-pharmacological interventions were attempted prior to giving the pain medication. Interview with the Nursing Home Administrator and Director of Nursing on December 19, 2024, at approximately 2:00 PM confirmed that there was no evidence that non-pharmacological interventions were consistently attempted and proved ineffective prior to administration of the PRN pain medication. 28 Pa. Code 211.12(c)(d)(1)(5) Nursing Services FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 9 of 10 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395566 B. Wing A. Building (X3) DATE SURVEY COMPLETED 12/19/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Highland Manor Rehabilitation and Nursing Center 750 Schooley Avenue Exeter, PA 18643 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0756 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of clinical records and staff interview, it was determined the attending physician failed to act upon pharmacist identified irregularities in the medication regimen of one of 24 residents sampled (Resident 1). Findings include: A review of the clinical record revealed Resident 1 was admitted to the facility on [DATE], and had diagnoses which included major depressive disorder and schizophrenia (a mental health condition that is marked by symptoms such as hallucinations and delusions). A review of an October 2024 Consultant Pharmacist Medication Regimen Review revealed the consultant pharmacist indicated the resident's order for Abilify 10 MG (antipsychotic medication) was to be reviewed for a gradual dose reduction. Further review revealed the resident's attending physician failed to write an appropriate response to the pharmacy recommendation. Instead, the facility's consultant psychiatric CRNP (certified registered nurse practitioner) had responded to the pharmacy recommendation and signed off as she reviewed it. The resident's attending physician failed to document in the resident's clinical record the rational and justification for the continued use of Abilify and a reason for the rejection of the gradual dose reduction. An interview with the Director of Nursing (DON) on December 19, 2024, at approximately 2:00 PM confirmed that consultant psychiatric CRNP was responding to the pharmacy recommendations. Further the DON confirmed the attending physician failed to provide justification in the clinical record for the continued use of Resident 1's Abilify. 28 Pa. Code 211.9 (k) Pharmacy services. 28 Pa. Code 211.12 (c)(d)(3) Nursing services. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395566 If continuation sheet Page 10 of 10

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Citations

6 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0610GeneralS&S Dpotential for harm

    F610 - In response to allegations of abuse, neglect, exploitation, or mistreatment, the

    Respond appropriately to all alleged violations.

  • 0656GeneralS&S Dpotential for harm

    F656 - Comprehensive Care Plans

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • 0684GeneralS&S Dpotential for harm

    F684 - Quality of care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • 0686GeneralS&S Dpotential for harm

    F686 - Skin Integrity

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

  • 0697GeneralS&S Dpotential for harm

    F697 - Pain Management

    Provide safe, appropriate pain management for a resident who requires such services.

  • 0756GeneralS&S Dpotential for harm

    F756 - Drug Regimen Review

    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

FAQ · About this visit

Common questions about this visit

What happened during the December 19, 2024 survey of HIGHLAND MANOR REHABILITATION AND NURSING CENTER?

This was a inspection survey of HIGHLAND MANOR REHABILITATION AND NURSING CENTER on December 19, 2024. The surveyor cited 6 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at HIGHLAND MANOR REHABILITATION AND NURSING CENTER on December 19, 2024?

Yes, 6 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Respond appropriately to all alleged violations."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.