Inspection·February 14, 2024

F 0576 Ensure residents have reasonable access to and privacy in their use of communication methods. Level of Harm - Minimal harm or potential for actual harm Based on review of facility documentation, observations, resident interview and staff interviews it was determined that the facility failed to consistently maintain functional telephone services and uphold residents' ability to communicate with individuals for two out of four observed resident phones (Resident R1 and Resident R2). Residents Affected - Few Findings include: The facility Telephone policy dated 8/16/23, indicated that the resident has the right to have reasonable access to the use of a telephone where calls can be made without being overheard. It is the policy of this facility to provide every resident with an opportunity to have access to a telephone for private conversations with loved ones and friends. During an interview on 2/13/24, at 9:32 a.m. Maintenance Supervisor Employee E1 stated when asked any complaints about the phone functioning: yes, its all over the building. It is an issue. Been an issue for 2-3 months. Before, we had analogue phone lines. Now, phone call goes through the computer and all the phone extensions changed. During observations with Maintenance Supervisor Employee E1 on 2/13/24, at 9:58 a.m. observations of Resident R1's and Resident R2's phones were observed not functioning. During an interview on 2/13/24, at 9:59 a.m. Resident R1 stated since I came in on Friday the phone has not worked. During an interview on 2/13/24, at 10:00 a.m. Maintenance Supervisor Employee E1 stated that Resident R1's and R2's phones were plugged in and not working. During an interview on 2/13/24, at 10:42 a.m. the Nursing Home Administrator (NHA) he stated the following: its an internet based phone system. Its been an issue for some time. The phone system and internet are using the same bandwidth. That causes havoc with the phone calls being dropped and phone call transfers. Phone company repaired it and then it happened again. Transfers were an issues as phone extension got mixed up. This issue is not resolved. During an interview on 2/13/24, at 11:57 a.m. Resident R9 stated she has not had phone services for two months and cannot receive phone calls from her family. During an exit interview on 2/14/24, at 12:00 p.m. information was relayed to the Nursing Home Administrator (NHA) that the facility failed to consistently maintain functional telephone services and uphold residents' ability to communicate with individuals for Residents R1 and R2 as required. (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 395620 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395620 B. Wing A. Building (X3) DATE SURVEY COMPLETED 02/14/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Cedar Hill Healthcare and Rehabilitation Center 951 Brodhead Road Coraopolis, PA 15108 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)