Skip to main content

Inspection visit

Health inspection

COMPLETE CARE AT HARSTON HALL LLCCMS #3957911 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of clinical records, staff interview, and review of the facility policy, it was determined the facility failed to ensure physician orders were followed for one of the three residents reviewed (Resident CL1). Residents Affected - Few Findings include: Review of facility policy titled Administering Medication updated October 2022 revealed Medication shall be administered in a safe and timely manner and as prescribed. Under policy interpretation bullet #2 it further stated Medication must be administered in accordance with the order including any required time frames. Review of Resident CL1's clinical record revealed that the resident was admitted to the facility on [DATE], at approximately 12:38 p.m. with a diagnosis of hospice care. Review of Resident CL1's physician order dated January 6, 2025, revealed an order of -Morphine Sulfate (concentrate) Oral Solution 20 MG/ML give 0.25 ml by mouth every 2 hours as needed for moderate pain, scale 4-6. - Morphine Sulfate (concentrate) Oral Solution 20 MG/ML give 0.5 ml by mouth every 2 hours as needed for severe pain, scale 7-10. Interview conducted on January 21, 2025, at 10:30 a.m., with Unit Manager, Employee E3, revealed that per Resident CL1's Medication Administration Record (MAR) Morphine Sulfate (Concentrate) Oral Solution 20 mg/mL, 0.25 mL by mouth, was administered to Resident CL1 on January 6, 2025, at 9:08 p.m. for a reported pain level of 3. Review of the resident's controlled medication sheet with the Unit Manager, Employee E3, revealed the administration of Morphine Sulfate (Concentrate) Oral Solution 20 mg/mL. The records indicated that a 0.25 mL dose was given on January 6, 2025, at 3:00 p.m. and 7:30 p.m. However, no pain level was documented for either administration. Review of clinical record of Resident CL1 Medication Administration Record revealed on January 7, 2025, Resident CL1 was given 0.5 ml by mouth that Morphine Sulfate for pain level 5 at 4:51 a.m. then pain level 6 at 11:32 a.m. Then on January 8, 2025, pain level 6 at 5:31 p.m. Continued review of Resident CL1's MAR revealed on January 7, 2025, Resident CL1 was given 0.25 ml by mouth that Morphine Sulfate for pain level 3 on January 6, 2025, at 9:08 and on January 8, 2025, (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 2 Event ID: 395791 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395791 B. Wing A. Building (X3) DATE SURVEY COMPLETED 01/21/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Complete Care at Harston Hall LLC 350 Haws Lane Flourtown, PA 19031 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 at 11:19 for pain level 3. The pain levels were outside the parameters specified in the physician's order. Level of Harm - Minimal harm or potential for actual harm On January 21, 2025, at 1:36 p.m. an interview with the Infection Control and Training license nurse, Employee E2 confirmed that facility did not follow the physician orders. Residents Affected - Few On January 21, 2025, at 2:00 p.m., an interview with the Administrator, Employee E1, confirmed that the facility failed to follow the physician's orders by not documenting the pain level for dosages on January 6, 2025, and by not administering the correct medication dosage within the appropriate pain level parameters. 28 Pa. Code 211.12 (c)(d)(1)(3)(5) Nursing services FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395791 If continuation sheet Page 2 of 2

Reading this as a family member? Your long-term care ombudsman is a free advocate for residents and families.

Back to top

Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0684GeneralS&S Dpotential for harm

    F684 - Quality of care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

FAQ · About this visit

Common questions about this visit

What happened during the January 21, 2025 survey of COMPLETE CARE AT HARSTON HALL LLC?

This was a inspection survey of COMPLETE CARE AT HARSTON HALL LLC on January 21, 2025. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at COMPLETE CARE AT HARSTON HALL LLC on January 21, 2025?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

Share this reportEmail

Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.