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Inspection visit

Health inspection

COMPLETE CARE AT BERKSHIRE LLCCMS #3959383 citations on this visit
3 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 3 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0605 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review and staff interview, it was determined that the facility failed to document the rationale for the continued use of as needed (PRN) anti-anxiety medications for two of 24 sampled residents. (Residents 2 and 3)Findings include:Clinical record review revealed that Resident 2 had diagnoses that included dysphagia (difficulty swallowing), malnutrition, and anxiety. Review of the Minimum Data Set (MDS) assessment dated [DATE], revealed that the resident had no cognitive impairment and had been administered an anti-anxiety medication. On September 16, 2025, a physician ordered for staff to administer an anti-anxiety medication (lorazepam) every 12 hours as needed for anxiety. Review of the Medication Administration Record (MAR) revealed that the anti-anxiety medication had been administered three times in November 2025. Clinical record review revealed that Resident 3 had diagnoses that included dysphagia, heart failure, and anxiety. Review of the MDS assessment dated [DATE], revealed that the resident had no cognitive impairment and had been administered an anti-anxiety medication. On October 5, 2025, a physician ordered for staff to administer an anti-anxiety medication (clonazepam) every eight hours as needed for anxiety. Review of the MARs revealed that the anti-anxiety medication had been administered two times in October 2025 and 13 times in November 2025.There was no documented evidence that the physician re-evaluated the medications and/or documented a rationale for the extended duration and use beyond 14 days. In an interview on November 20, 2025 at 10:33 a.m., the Director of Nursing confirmed that there was no stop date or rationale in the orders to extend the PRN medications. 28 Pa. Code 211.12(d)(1)(5) Nursing services. Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 3 Event ID: 395938 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395938 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/20/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Complete Care at Berkshire LLC 5501 Perkiomen Avenue Reading, PA 19606 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641 Ensure each resident receives an accurate assessment. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review and staff interview, it was determined that the facility failed to ensure that the Minimum Data Set (MDS) assessment was completed to accurately reflect the current status of one of 25 sampled residents. (Resident 86)Findings include:Clinical record review revealed that Resident 86 was placed on hospice on March 28, 2025. The MDS assessment dated [DATE], incorrectly indicated in Section O (Special treatments, Procedures, and Programs) that the resident was not on hospice during the previous seven days.In an interview on November 20, 2025, at 9:20 a.m., the Director of Nursing confirmed that Resident 86's MDS assessment was inaccurate. Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 395938 If continuation sheet Page 2 of 3 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 395938 B. Wing A. Building (X3) DATE SURVEY COMPLETED 11/20/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Complete Care at Berkshire LLC 5501 Perkiomen Avenue Reading, PA 19606 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many FORM CMS-2567 (02/99) Previous Versions Obsolete Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on facility policy review, observation, and staff interview, it was determined that the facility failed to store and serve food in a sanitary manner in the dietary department and on one of two nursing units. (1st floor) Findings include:Review of the facility policy entitled, Labeling and Dating Inservice, dated August 25, 2025, revealed that staff were to discard items that were past their use-by date.Observations during the kitchen tour on November 18, 2025, at 10:00 a.m., revealed the following:In the freezer, there were bags of French toast, muffins, and fish patties that were opened and not dated. There was a bag of dinner rolls and a box of blueberries that were not sealed and were opened to air. On the floor inside the freezer, there were two areas of a frozen, brown liquid substance that had shoe marks in both. In the walk-in cooler, there was an opened package of breakfast ham that was labeled use-by November 15, 2025. In the preparation area, the utensil drawer had three utensils that had a dried, sticky substance in the serving piece of each. Inside the microwave cavity and the door rim, there were multiple areas with peeling paint which exposed a reddish-brown area underneath them and a hole on the inside of the microwave. On the floor under the juice station, there was an area of dried, sticky liquid and four plastic lids. In the cooks' area, the flour bin had dried food debris along the top of it. Under the rack storing containers, there was a cherry tomato and paper debris. In the cooks' utensil drawer, there was a metal and plastic spatula that each had chips along the entire blade of each. Observation of the 1st floor nourishment room on November 18, 2025, at 11:42 a.m., revealed the top of the refrigerator door had an area of brown dried liquid on it. Inside the refrigerator, there was an area of a dried, sticky substance that had dripped from inside to the floor outside. 28 Pa. Code 201.14(a) Responsibility of licensee. 28 Pa. Code 201.18(b)(3)(e)(2.1) Management. Event ID: Facility ID: 395938 If continuation sheet Page 3 of 3

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Citations

3 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0605GeneralS&S Dpotential for harm

    F605 - Respect and Dignity

    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

  • 0641GeneralS&S Dpotential for harm

    F641 - Accuracy of Assessments

    Ensure each resident receives an accurate assessment.

  • 0812GeneralS&S Fpotential for harm

    F812 - Food safety requirements

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

FAQ · About this visit

Common questions about this visit

What happened during the November 20, 2025 survey of COMPLETE CARE AT BERKSHIRE LLC?

This was a inspection survey of COMPLETE CARE AT BERKSHIRE LLC on November 20, 2025. The surveyor cited 3 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at COMPLETE CARE AT BERKSHIRE LLC on November 20, 2025?

Yes, 3 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to fun..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.