F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to ensure the residents received treatment and
care in accordance with professional standards of practice for 1 of 6 residents (Resident #1) reviewed for
physician orders for treatments.
Residents Affected - Few
The facility failed to follow physician orders and perform wound treatments as ordered for Resident #1.
The failure could affect residents currently residing in the facility resulting in not receiving needed care to
maintain optimum health and placing them at risk for injury and/or deterioration in their condition.
Findings include:
Record review of Resident #1's face sheet, printed 07/05/2024 revealed a [AGE] year-old male. Resident
#1's MDS, dated [DATE] revealed a BIMS of 14 indicating no cognitive impairment. His functionality per his
last MDS revealed he required extensive 2-person assistance to complete bathing, toileting, and lower body
dressing. Resident #1 needed partial/moderate assistance with upper body dressing, and supervision or
touch assistance with eating and oral hygiene. He was admitted originally on 03/01/2024 and readmitted on
[DATE] with the following diagnoses: peripheral vascular disease, unspecified, type 2 diabetes mellitus with
hyperglycemia, acquired absence of left leg below knee, other lack of coordination, need for assistance with
personal care, weakness, depression, non-pressure chronic ulcer of left heel and midfoot with fat layer
exposed, end stage renal disease, acquired absence of right leg below knee.
Record review of physician's orders dated 07/05/2024, for Resident #1's 4th finger wound treatment
revealed the following: Right 4th finger: clean with wound cleanser or normal saline, pat dry with gauze,
apply Mupirocin to Aguacel AG cut to fit the wound, cover with gauze, and secure with tape. every day shift
every Mon, Wed, Fri for 4th finger Order start date was 06/07/2024 with no discontinue date.
Record review of wound administration record for May 2024 and June 2024 revealed that Resident #1 did
not receive wound care to his right 4th finger on the following day(s): Monday May 6th and Friday May 10th,
2024, and Friday June 21, 2024.
Record review of physician's orders dated 07/05/2024, for Resident #1's left below knee amputation (BKA)
wound treatment revealed the following: Left BKA. Clean wounds with normal saline or wound cleanser and
gauze. Skin prep to peri-wound and with vac drape. Pace Cuticerin into wound bed then pack
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
455480
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455480
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/05/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Heritage Convalescent Center
1009 Clyde St
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
with black granufoam and cover with vac drape. Bumper pad under suction port and cover with vac drape.
Wound Vac continuous suction at 150mmHG. Then wrap locally kerlix and Coban with very light
compression. Secure with spandage. Every day shift Monday, Wednesday, and Friday. Order started on
05/31/2024 with no discontinuation date.
Record review of wound administration record for May 2024 and June 2024 revealed that Resident #1 did
not receive wound care to his BKA on the following day(s): Monday May 27, 2024, and Friday June 21,
2024.
Record review of physician's orders dated 07/05/2024 for Resident #1's sacral preventative treatment
revealed the following: Buttocks: Apply barrier cream, and then cover with sacral foam dressing. Every day
shift for buttocks Order started on 05/16/2024, with no discontinuation date.
Record review of wound administration record for May 2024 and June 2024 revealed that Resident #1 did
not receive treatment for his buttocks on the following day(s): May 18th, 26th, and 27th, 2024 and June
15th, 16th, 21st, 22nd, 23rd, 29th, and 30th.
Record review of Resident #1's care plan last revised, 07/02/2024, revealed the following:
Focus
o I am resistive to care r/t wound vac.
Goal
o I will cooperate with care through next review date
Interventions
o Give clear explanation of all care activities prior to an as they occur during each
contact.
o If possible, negotiate a time for ADLs so that the resident participates in the
decision making process. Return at the agreed upon time.
o Praise the resident's when behavior is appropriate
Focus
o I have actual impairment to skin integrity r/t fragile skin
Goal
o I will be free from injury through the review date.
Interventions
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455480
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455480
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/05/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Heritage Convalescent Center
1009 Clyde St
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
o Identify/document potential causative factors and eliminate/resolve where possible.
Level of Harm - Minimal harm
or potential for actual harm
o Monitor for side effects of the antibiotics and over-the-counter pain medications:
gastric distress, rash, or allergic reactions which could excacerbate skin injury.
Residents Affected - Few
o Monitor/document location, size and treatment of skin injury. Report abnormalities,
failure to heal, s/sx of infection, maceration etc. to MD.
Focus
o I have Diabetic Ulcer r/t Diabetes
Goal
o I will have no complications related to ulcer through review date.
Interventions
o Monitor Blood Sugar Levels.
o Monitor pressure areas for colour, sensation, temperature.
o Monitor/document wound: Size, Depth, Margins: periwound skin, sinuses, undermining, exudates, edema,
granulation, infection, necrosis, eschar, gangrene, Document progress in wound healing on an ongoing
basis. Notify MD as indicated.
Focus
o I have potential for pressure ulcer development
Goal
o My Pressure ulcer will show signs of healing and remain free from infection by/through review date.
Interventions
o Administer medications as ordered. Monitor/document for side effects and effectiveness.
o Monitor nutritional status. Serve diet as ordered, monitor intake and record.
Interview and observation on 07/05/2024 at 9:18am with Resident #1 revealed that staff does not change
bandages to wounds all the time. Resident #1 stated that the LVN was on the hall this morning stated to
him that his bandage would get changed If I have time. Resident #1did let this investigator see that his
central line was still present to his right sub clavicle the date of 06/26/2024 was written on the tegaderm in
black sharpie.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455480
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455480
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/05/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Heritage Convalescent Center
1009 Clyde St
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Record review of Central line maintenance order revealed the following:
Level of Harm - Minimal harm
or potential for actual harm
Flush central line with 10cc normal saline before and after medication administration, every day and night
shift. Order started on 06/26/2024. No discontinuation date.
Residents Affected - Few
Change Central line dressing q 7 days and PRN using biopatch Order started on 05/31/2024, no
discontinuation date.
Interview on 07/05/2024 at 1:16pm with LVN stated that a negative outcome for not changing central line
dressings could lead to getting an infection with the possibility of sepsis, and if it is not flushed appropriately
he/she could get a blood clot. LVN did state that she has documented all treatments that she has provided
to residents.
Interview on 07/05/2024 at 4:04pm with DON stated that a negative outcome for not changing central line
changes appropriately could lead to increased infection. DON stated that a negative outcome for not
following physician's orders could be cause for infection, could cause discomfort to the resident, odor. DON
stated, documentation is the most difficult part of this job.
Record review of all progress notes/nurses notes from 03/01/2024 to present do not mention Resident #1
refusing treatments of finger, BKA, buttocks, or central line dressing changes.
Record review of policy provided by facility named, Guidelines for Intravenous Catheter, revised August
2014, revealed the following:
. Catheter Site Dressing Regimens .
.4. Change TSM (transparent semi permeable membrane) dressings on CVADs (central venous access
devices), every 5-7 days or PRN if damp, loosened, or visibly soiled. This does not require a physician's
order.
.Documentation
The following information should be recorded in the resident's medical record:
1. Objective information regarding appearance of insertion site, catheter, and dressing.
2. Any interventions that were done (dressing change, cultures, etc.).
Record review of policy provided by facility named, Charting and Documentation, revised July 2017,
revealed the following:
.2. The following information is to be documented int eh resident medical record: .
.C. Treatments or services performed; .
.F. Progress toward or changes in the care plan goals or objectives.
.7. Documentation of procedures and treatments will include care-specific details, including:
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455480
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455480
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/05/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Heritage Convalescent Center
1009 Clyde St
Amarillo, TX 79106
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
a. the date and time the procedure/treatment was provided;
Level of Harm - Minimal harm
or potential for actual harm
b. the name and title of the individual(s) who provided the care;
c. the assessment data and/or any unusual findings obtained during the procedure/treatment;
Residents Affected - Few
d. How the resident tolerated the procedure/treatment;
e. whether the resident refused the procedure/treatment;
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455480
If continuation sheet
Page 5 of 5