F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure that each resident received adequate
supervision and assistive devices to prevent accidents for one (Resident #1) of three residents reviewed for
accidents.
CNA B failed to have assistance from another staff member when she transferred Resident #1, who
required 2-person assist with transfers, via a mechanical lift resulting in Resident #1 sustaining a shoulder
fracture.
This failure placed residents at risk for accidents and injuries.
Findings included:
Review of Resident #1's face sheet, dated 11/21/23, revealed the resident was a [AGE] year-old female,
who admitted to the facility on [DATE] with diagnoses including hemiplegia and hemiparesis of the left
dominant side, contracture (deformity and rigidity of joint), muscle wasting and atrophy, and history of
stroke.
Review of Resident #1's MDS assessment, dated 10/28/23, reflected the resident's severe cognitive
impairment with a BIMS score of 5 and she required total assistance of two-person assistance for transfers.
Review of Resident #1's care plan, dated 08/15/23, revealed: [Resident #1] has ADL Self Care
Performance Deficit r/t immobility secondary to CVA, contracture, hemiplegia (paralysis). Will remain free of
complications related to immobility, including contractures, thrombus formation (formation of blood clots),
skin-breakdown, fall related injury through the next review date. Will be safe through the review.
TRANSFER: Requires x2 staff participation with transfers. may use Hoyer lift.
Interview on 11/21/23 at 9:06 AM with the Interim DON revealed when using the Hoyer lift, facility policy
stated two people were to assist when completing transfers with the mechanical lift. The Interim DON stated
CNA B did not wait for assistance from staff to use the Hoyer lift. Instead, CNA B used the lift incorrectly by
using the Hoyer lift alone resulting in Resident #1's fall to the floor from her wheelchair. The Interim DON
stated that CNA B was suspended pending investigation. However, CNA B called HR during her
suspension and resigned. CNA B's training record revealed she was trained on Hoyer lifts during her
orientation. Therefore, CNA B was aware of the correct Hoyer lift procedure prior to this Hoyer lift transfer.
The Interim DON revealed staff failed to have another person present when completing the transfer with the
mechanical lift per policy and procedure which resulted
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
455576
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455576
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/21/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Richland Hills Rehabilitation and Healthcare Cente
3109 Kings CT
Fort Worth, TX 76118
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
in a fracture (per stat x-rays and further confirmed via ER visit) to Resident # 1's shoulder.
Level of Harm - Actual harm
Interview on 11/21/23 at 9:21 AM with the ADON revealed that the Hoyer-lift policy reflected 2 people
should always operate the Hoyer lift. The ADON stated that one person cannot operate the Hoyer lift. The
ADON also said when new staff are oriented, they are provided training on the Hoyer lift. The facility
provided a check-off list for the Hoyer lift that was to be completed by the aides that were training the new
aides. The ADON also stated that if the new aides were uncomfortable with the process, they were
instructed to let management know. When Resident #1 complained to LVN A that her shoulder hurt, LVN A
called and received an order for an x-ray. When the x-ray confirmed her shoulder was a fracture, they sent
her to the ER for further treatment. The ADON began re-education that day of ANE, falls, Hoyer lifts, and
accidents. It was confirmed through record review CNA B did receive Hoyer lift training prior to starting her
shifts after orientation.
Residents Affected - Few
Interview on 11/21/23 at 10:03 AM revealed that LVN A was working at the time of Resident #1's injury. LVN
A stated she was in the middle of med pass and saw two aides pass her and enter Resident #1's room.
LVN A stated CNA C came and asked for assistance because Resident #1 was on the floor. LVN A revealed
that she assessed the resident and provided care. She also confirmed that she was not asked for
assistance by CNA B before the incident. She stated that she knew Resident #1 was a two person assist
due to her diagnoses as did CNA B. Resident #1 was in pain, so LVN A received an order for the stat x-ray.
Resident #1 was sent to the ER after the shoulder x-ray revealed a fracture. Record Review confirmed the
fracture both from the stat x-ray and hospital records. LVN A revealed the facility policy reflected that Hoyer
lifts require a two person assist to prevent injury. LVN A also confirmed that residents who are a two-person
assist are at risk for injury when only one person assists the resident.
Interview on 11/21/23 at 1:18 PM via cell phone revealed CNA B was hired on 10/26/23. CNA B revealed in
her orientation she was trained to use the Hoyer lift with a 2-person assist. CNA B verbalized that Resident
#1 needed assistance getting from her bed to the wheelchair. CNA B stated she did not ask her nurse for
help. She stated that she asked one CNA for assistance. However, she did not wait for her to finish
showering her resident, and she used the Hoyer lift alone instead of waiting for assistance because she
wanted to complete dressing her residents for the day. CNA B placed Resident #1 in the wheelchair using
the lift. Resident #1 fell to the floor from her wheelchair and CNA B went and got assistance. Resident #1
complained of shoulder pain, so an x-ray was obtained that revealed a fracture. Resident #1 was sent to the
hospital where the shoulder fracture was confirmed and an ortho appointment was suggested. CNA B was
aware her failure was not waiting for assistance from a second staff member to assist with the Hoyer lift
resulting in injury to Resident #1.
Review of the facility's current Nursing Clinical policy, Subject: Hoyer lift, revised May 2007 reflected: Policy:
It is the policy of this facility that the Hoyer Lift will be utilized for resident transfers only. It will not be used to
transport resident to another location. Assistance of two personnel will be used with Hoyer Lift
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455576
If continuation sheet
Page 2 of 2