F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record reviews the facility failed to ensure all alleged violations involving abuse, neglect,
exploitation, or mistreatment, including injuries of unknown sources were reported immediately to the
administrator of the facility and to other officials, including to the State Survey Agency in accordance with
State law through established procedures, for 1 of 5 Residents (Resident #1) reviewed for Abuse. The
facility did not report an allegation of abuse per facility policy to the State Survey Agency (HHSC) when
Resident #1 alleged abuse occurred during a recent hospital visit. This deficient practice could delay
assessment and care of residents who report abuse. The findings were:Record review of Resident #1 's
face sheet dated 10/17/25 revealed a [AGE] year-old female originally admitted to the facility on [DATE],
readmitted on [DATE] after observation stay at Hospital #1 for delirium (a state of acute mental confusion
and disorientation that can cause significant changes in a person's behavior, thinking, and perception) and
readmitted [DATE] after a hospital stay at Hospital #2 with the diagnosis that included: altered mental status
(a significant change in a person's level of consciousness, awareness, and cognitive function. Record
review of the quarterly MDS assessment dated [DATE] revealed a BIMS score of 11, which indicated
moderate cognitive impairment. Section G revealed Resident #1 required moderate to maximum assistance
with dressing and toileting. MDS indicated no behaviors present.Record review of Resident #1's progress
note dated 10/8/2025 at 3:00PM written by DON revealed she was sent to Hospital #1 emergency room at
1:00PM due to physically aggressive behavior. Record review of Resident #1's hospital records Hospital #1
revealed on 10/8/25 at 1:30PM upon arrival she was administered Ativan (a benzodiazepine medication
that is used for anxiety, insomnia, and seizures) 1mg for agitation and Haldol (antipsychotic medication
used to treat psychotic disorders) and placed in soft restraints. Resident #1 was discharged back to the
nursing facility on 10/10/2025.Record review of Resident #1's progress note dated 10/12/2025 at 11:15AM
written by RN C revealed Resident #1 reported an allegation of abuse that occurred during her hospital stay
on 10/8/2025. Resident #1 stated while at Hospital #1 they took her to a back room and a very big, tall man
began to repeatedly hit her with his hands on her private area and was repeatedly called her name. Record
review of Resident #1's progress note dated 10/10/2025 by Nurse Practitioner indicated upon returning to
facility reveals no wounds and generalized bruising to bilateral upper and lower extremities.Record review
of Resident #1's progress notes on 10/12/2025 at 12:15PM written by RN C revealed there was no bruising
to perineal/private area and posterior buttocks/anal area. There was an elongated bruise to the left upper
anterior thigh and a circular bruise to the right upper anterior thigh. Further review of the progress note
revealed resident does carry her wallet inside her brief. The progress note revealed this was reported to the
Administrator. The progress note revealed Resident #1 has had a history of behaviors that have escalated
in the last 2 weeks which included hallucinations, delusions, verbal and physical aggression and increased
falls. Observation of Resident
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
455737
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Concho Health & Rehabilitation Center
613 Eaker St
Eden, TX 76837
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
#1 on 10/17/2025 at 1:46PM revealed she was in bed with eyes closed lying on her back. An interview with
the Administrator on 10/17/25 at 1:45 P.M. revealed she did not report the allegation from Resident #1, as
the allegation occurred outside the facility. She stated RNC reported Resident #1's allegation to her. She
stated she did call the ADO but did not follow up because the allegation occurred outside the facility.
However, upon reviewing the abuse guidelines from HHSC, she stated she should have reported the
incident.An interview with the ADO on 10/17/25 at 9:20 AM revealed they did not report this allegation to
the State office when it was first reported to the Administrator on 10/12/2025. It was not reported to the
State office until 10/16/2025 after ADO and Regional Compliance nurse read the progress notes. They
were performing an audit of Resident #1's chart prior to readmission and read the residents allegations in
the progress note. ADO stated they did not have a DON at the facility at this time and the DON reviewed all
progress notes. She stated the Administrator attempted to call her on 10/12/2025 but they did not speak,
and no messages were left. The ADO stated she was traveling at that time and unable to answer. She
stated her expectations are for the Administrator to leave a message or continue to call. The ADO stated
she did not follow up because she was traveling and forgot to return the phone call. On 10/17/2025 at
10:30AM the surveyor attempted to reach the RN C with no success. The surveyor left a message but did
not receive a return call. An interview with DON on 10/17/2025 at 2:30PM revealed she was not employed
on the date this allegation occurred. She was the current Interim DON and started on 10/15/2025 and does
not have access to electronic health records as of this time. She stated her expectation is for and abuse,
neglect, or misappropriation to be reported to her or the Administrator immediately. Record review of
facilities in-service records revealed a one-on-one written in-service dated 10/17/2025 with the
administrator, DON, ADON, and MDS coordinator regarding reporting every allegation of abuse or neglect
to HHSC per guidelines. Abuse and Neglect in-services were started on 10/16/2025 with facility policy
labeled Abuse and Neglect attached. Record review of Texas Unified Licensure Information Portal (TULIP)
on 10/16/25 at 4:30 P.M. revealed no self-reported incidents regarding allegations of abuse were reported
for Resident # 1 . Record review of undated facility policy on 10/17/2024 titled, Abuse, Neglect revealed: 1.
Residents should not be subjected to abuse by anyone, including, but not limited to, facility staff, other
residents, consultants and volunteers, staff of other agencies serving the resident, family members or legal
guardians, friends, or other individuals. 2. Facility employees must report all allegations of abuse, neglect,
exploitation, mistreatment of residents, misappropriation of resident property or injury of unknown source to
the facility administrator. The facility administrator or designee will report to HHSC all incidents that meet
the criteria of Provider Letter 2024-14 dated 8/29/2024.a. If the allegations involve abuse or result in serious
bodily injury, the report is to be made within 2 hours of the allegationb. If the allegation does not involve
abuse or serious bodily injury, the report must be made within 24 hours of the allegation. Record Review of
Provider Letter 2024-14 dated 8/29/2024 revealed a nursing facility must report the following types of
incidents, in accordance with applicable state and federal requirements: abuse, neglect, exploitation, death
due to unusual circumstances, a missing resident, misappropriation, drug theft, suspicious injuries of
unknown source, fire, emergency situations that pose a threat to resident health and safety, communicable
disease situations that are an unusual or abnormal event that poses a threat to resident health and safety.
Do report abuse or an incident that results in serious bodily injury immediately but not later than two hours
after the incident occurs or is suspected. Do report an incident that does not result in serious bodily injury
immediately but no later that 24 hours after the incident occurs or is suspected.
Event ID:
Facility ID:
455737
If continuation sheet
Page 2 of 2