F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to maintain a temperature range of 71°F to
81°F for 14 of 14 residents reviewed for exposure to high temperatures in the facility.
-The facility air conditioning system had not been working adequately for up to two weeks.
-The temperature of a common area (dining room) used by the residents was above 81°F.
This failure placed all residents at risk for hyperthermia (elevated body temperature that could result in
stroke or death).
Findings Include:
Observation on 06/27/2023 at 11:40 a.m. revealed the facility was a ground-floor wing of a multi-story
hospital. Entry required walking through the main lobby and hallways. Observation during the walk revealed
comfortable temperatures. Upon approaching the SNF section of the hospital, the temperature in the
hallway became noticeably warmer.
In an interview 06/27/2023 at 11:45 a.m. with the DON, she said the air conditioning problem was reported
to HHS that morning (06/27/2023). She said the air conditioner had been repaired in the last two weeks
because they were having trouble keeping the 1st floor cool in the areas where resident rooms were
occupied with residents. She said no residents had been relocated to an area where the air conditioning
was functioning. She said they were waiting for State Office to give permission. After the surveyor asked the
facility to review its Emergency Plan that they started relocating residents.
Observation on 06/27/2023 at 11:46 a.m. revealed a portable air conditioning unit was near the nurses'
station. The thermostat on the unit read 64°F. The thermometer on the unit read 77°F. There was
a total of five portable air conditioner units operating in the facility. One was at the nurses 'station, and four
were in the hallway of the facility. There was one unit in the hallway by room [ROOM NUMBER], near the
nurses' station. There were two units in the hallway near room [ROOM NUMBER], near the center of the
hall. There was one unit in the hallway by room [ROOM NUMBER], the furthest occupied room from the
nurses' station
In an interview on 06/27/2023 at 11:50 a.m. with the hospital Director of Quality Management she said the
air conditioner repair company would be at the facility on 06/29/2023. She said the hospital could
accommodate the residents on the fourth floor of the hospital, which was currently vacant but
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
455770
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455770
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/14/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Oak Bend Medical Center
1705 Jackson St
Richmond, TX 77469
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
equipped. She said she was concerned for the residents because the temperatures were expected to rise
to the 100's same day.
Observation and interview on 06/27/2023 at 11:55 a.m. with DM A revealed he had a hand-held infrared
digital thermometer. During the coolest part of the day (morning) the following temperatures were obtained
by DM A at approximately five feet above the floor:
room [ROOM NUMBER] 80.2°F
room [ROOM NUMBER] 80°F
room [ROOM NUMBER] 79°F
In an interview on 06/27/2023 at 12:10 p.m. the QC B said the residents would need to be relocated for
approximately 1 week. She said the main air conditioners for the facility stopped working yesterday
(07/26/2023) around 3:00 p.m. She said the portable units were brought in at that time.
In an interview on 06/27/2023 at 12:21 p.m. DM A said the portable units were brought in at 5:30 p.m. the
previous day (6/26/23).
Observation on 06/27/2023 at 12:55 p.m. revealed residents were being transferred to the fourth floor of the
hospital by facility direct care staff.
In a meeting on 06/27/2023 at 1:05 p.m. with CNO C, QC B, DM A, the LSC surveyor, and the health
surveyor, CNO C said the problems with the main air conditioner began about 2 weeks ago but they were
able to move residents around. She said they were able to move residents around within the facility to keep
them cool. She said yesterday (06/26/2023) was the first time they could not accommodate by rearranging
residents.
Observation and interview on 06/27/2023 at 1:15 p.m. revealed a family member visiting Resident #1 in
their room. The family member said he was hot in the Resident's room. The Resident agreed. The family
member said the news weather had reported hot days with temperature up to the 100s during the week.
Observation and interview on 06/27/2023 at 1:35 p.m. revealed Resident #2 in his room. He had a box fan
in his room. He said it was hot even with the fan on. He said the portable air conditioner units in the
hallways did not cool the room. He said he arrived on 06/14/2023 (ten days ago), and it was hot in the
facility then. He said he had not been moved to a cooler room. He said the temperature in his room seemed
like 100 degrees in this hot city weather.
Observation on 07/14/2023 at 2:18 p.m. with SHVT D revealed he used a facility hand-held infrared
thermometer to obtain the temperature of the dining room. The temperature was out of the 71-81°F
range. The temperature was 81.4°F at approximately five feet above the floor.
Record review of Houston's Weather dated 6/27/23 located at
https://weather.com/weather/monthly/l/Richmond+TX?canonicalCityId=14d44e5b5730110f5a865c606dc0defff4abdf0c89fb7
read in part the high temperatures from 06/27/2023 to 07/14/2023 in Richmond Texas ranged from 86
°F to 101 °F, with the average high temperature being 98 °F.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455770
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455770
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/14/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Oak Bend Medical Center
1705 Jackson St
Richmond, TX 77469
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
The high temperature on 06/27/2023 was 101 °F .
Level of Harm - Minimal harm
or potential for actual harm
Record review of the facility Emergency Operations Plan 2021-2023 (page 6) read in part . An Emergency
is an unexpected or sudden event. Utility outages are considered emergencies. Emergency Response Plan:
Section (page 10) emergency includes staged or total evacuation .
Residents Affected - Many
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455770
If continuation sheet
Page 3 of 3