F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interviews, and record reviews the facility failed to ensure the resident had a right to a dignified
existence, self-determination, and communication with and access to people and services inside and
outside the facility for 1 resident (Resident #3) of 10 residents reviewed for dignity. The facility failed to
ensure Resident #3 was checked on frequently and kept clean and dignified. This failure could affect
residents who have incontinence and unsanitary behaviors and could result in diminished self-esteem.The
findings included: Record review of Resident #3's electronic face sheet dated 12/17/2025 reflected he was
a [AGE] year-old-male who was admitted to the facility on [DATE]. His diagnoses included: chronic
obstructive pulmonary disease (condition involving constriction of the airways and difficulty or discomfort in
breathing), muscle weakness (reduction in strength in one or more muscles, making it harder to move or
perform tasks), major depressive disorder (serious mood disorder, causing persistent sadness, loss of
interest, fatigue, and difficulty with daily activities), vascular dementia (decline in thinking skills from
conditions damaging brain blood vessels, reducing oxygen, causing issues with memory, planning,
reasoning, and focus), type II diabetes mellitus (chronic condition where the body either doesn't use insulin
effectively or can't produce enough insulin to manage blood sugar) and paranoid schizophrenia (brain
creates a false, scary reality, feeling of being watched, plotted against or harmed, often hearing voices that
are not there) . Record review of Resident #3's quarterly MDS dated [DATE] reflected he could usually
understand and usually be understood. He scored 07 of 15 on his BIMS which indicated his cognitive status
was severely impaired. He required maximum assistance with his ADLs except for eating. He was always
incontinent with bowel and bladder. He required 1-2 people to assist him with using the restroom. No
behavior issues were noted. Record review of Resident #3's comprehensive person-centered care plan
dated 11/16/2025 reflected Focus, has urinary incontinence, bowel incontinence r/t dementia, Interventions,
check the resident frequently for incontinence. Change clothing PRN after incontinence episodes [sic]
Further review reflected Focus, resistive to care r/t adjustment to new environment, at risk of fall due to
trash and clothes being on floor, Interventions, housekeeping will make rounds and keep room clean,
Focus, at risk for falling r/t unsteady gait, Interventions, staff to perform frequent rounding for bowel
incontinence, Focus, on diuretic therapy r/t edema. Record review of Resident #3's Active Orders as of
12/17/2025 reflected Furosemide (diuretic) (medications that help the kidneys remove extra salt and water
from the body, increasing urine output), 40mg tablet orally one time a day, start date 10/01/2025 r/t chronic
ischemic heart disease (happens when narrowed arteries reduce blood flow and oxygen to the heart
muscle, causing chest pain, shortness of breath or fatigue, and can lead to heart failure). Further review
reflected he was prescribed Spironolactone (diuretic) oral tablet 25mg, give one tablet orally one time a day,
start date 10/01/2025, r/t chronic ischemic heart disease. Observation and interview of Resident #3 in his
room on 12/17/2025 at 09:00 am,
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 14
Event ID:
455804
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
accompanied by the DON revealed Resident #3's door was closed. After knocking and gaining entry into
the room, Resident #3 was observed sitting in his wheelchair. There were wet pants lying on the floor near
him. His call light was hooked to the privacy curtain within his reach. He was naked from the waist down,
and the bathroom door was ajar with the light on, and smeared dried feces could be seen on the floor
extending from the toilet to the sink. The air in the room was warm and smelled of urine and feces. The floor
tiles were sticky and adhered to the bottom of shoes when walking. Near the window in his room was a pool
of liquid approximately 2 ft by 2 1/2 foot. When asked by the surveyor what the pool of liquid was, he stated
pee. He stated he waited, and no one had come into the room, and he could not hold the pee. When asked
if he knew how to use his call light, he looked at it and did not respond. During an interview on 12/17/2025
at 09:05 am with Resident #3, he acknowledged that no one had checked on him since breakfast at 07:00
am. He stated he felt bad, sitting in the room with the soiled floors and urine and it bothered him. He stated
the brown substance in the restroom was poop and had been there for awhile. He shrugged his shoulders
and turned his head.During an interview on 12/17/2025 at 2:51 pm, CNA A, who was assigned to Resident
#3, stated she did not enter his room or do rounds as she was supposed to and thought he could take
himself to the restroom. She stated she did not always work in the hallway where he resided and should
have checked his care plan or asked the nurse what he required. She stated she cleaned his room, and
with the smell, urine and feces on the floor and no pants, he must have felt embarrassed. She stated he
was left in an undignified position, and it could cause decreased self-esteem. She stated she was trained to
do rounds at least every 2 hours and with Resident #3, due to his bowel and bladder behavior issues of
going on the floor instead of using the restroom, she needed to check him frequently, at least each hour.
During an interview on 12/17/2025 at 3:12 pm, LVN C, who was assigned to Resident #3, stated she was
not aware if CNA A did rounds or not when she came to them. She stated she should have checked to see
if CNA A did rounds, but she was busy. She stated she did not see Resident #3 in the morning and did not
check him from 06:00 am to 09:00 am because she was busy giving medications. She stated Resident #3
could use his call light but would not call if he needed to be changed. She stated he needed to be checked
on frequently, and urine, feces and room odor could affect his dignity and self-esteem. She stated the CNA
and nurse should have made rounds and because of his habits, his room was one that required cleaning at
least twice a day. During an interview on 12/18/2025 at 08:40 am, the DON stated Resident #3's room was
warm because that was what he liked. She stated Resident #3's room needed to be cleaned often, and he
needed to be checked frequently, no later than every 2 hours. She stated he could take his brief off, and he
had behaviors that resulted in peeing and poop on the floor. The DON stated with poop and pee on the
floor, it could cause infection, unsanitary and health issues, and a loss of self-esteem for the resident. She
stated she was accountable for nursing care in the facility, and his room and condition were not acceptable.
She stated CNA's and nurses were trained to make rounds. During an interview on 12/18/2025 at 3:04 pm,
the ADM stated Resident #3 needed to be checked on frequently, and that was not done. She stated
Resident #3 could have a loss of dignity and self-esteem being left in a room with feces and urine on the
floor and not being changed. Record review of facility training dated 11/20/2025 reflected training was
provided to staff titled Resident Rights and included dignity. CNA A and LVN C received the training. Record
review of the facility policy and procedure titled Resident Rights, dated February 2021 reflected Employees
shall treat all residents with kindness, respect, and dignity, Federal and state laws guarantee certain basic
rights to all residents of this facility. These rights include the resident's right to a dignified existence.
Event ID:
Facility ID:
455804
If continuation sheet
Page 2 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited
to receiving treatment and supports for daily living safely.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews and record reviews the facility failed to ensure the resident had a right to a safe,
clean, comfortable, and homelike environment to receiving treatment and support for daily living safety for 1
resident (Resident #3) of 10 residents reviewed for safe and clean environment. The facility failed to ensure
Resident #3's room which had urine and feces on the sticky floor was cleaned as required to provide a safe
and clean environment. This failure could affect residents who have incontinence and unsanitary behaviors
and could result in disease spread and accidents. The findings included: Record review of Resident #3's
electronic face sheet dated 12/17/2025 reflected he was a [AGE] year-old-male who was admitted to the
facility on [DATE]. His diagnoses included: chronic obstructive pulmonary disease (condition involving
constriction of the airways and difficulty or discomfort in breathing), muscle weakness (reduction in strength
in one or more muscles, making it harder to move or perform tasks), major depressive disorder (serious
mood disorder, causing persistent sadness, loss of interest, fatigue, and difficulty with daily activities),
vascular dementia (decline in thinking skills from conditions damaging brain blood vessels, reducing
oxygen, causing issues with memory, planning, reasoning, and focus), type II diabetes mellitus (chronic
condition where the body either doesn't use insulin effectively or can't produce enough insulin to manage
blood sugar) and paranoid schizophrenia (brain creates a false, scary reality, feeling of being watched,
plotted against or harmed, often hearing voices that are not there) . Record review of Resident #3's
quarterly MDS dated [DATE] reflected he could usually understand and usually be understood. He scored
07 of 15 on his BIMS which indicated his cognitive status was severely impaired. He required maximum
assistance with his ADLs except for eating. He was always incontinent with bowel and bladder. He required
1-2 people to assist him with toileting. Record review of Resident #3's comprehensive person-centered care
plan dated 11/16/2025 reflected Focus, has urinary incontinence, bowel incontinence r/t dementia,
Interventions, check the resident frequently for incontinence. Change clothing PRN after incontinence
episodes. Further review reflected Focus, resistive to care r/t adjustment to new environment, at risk of fall
due to trash and clothes being on floor, Interventions, housekeeping will make rounds and keep room
clean, Focus, at risk for falling r/t unsteady gait, Interventions, staff to perform frequent rounding for bowel
incontinence, Focus, on diuretic therapy r/t edema. Record review of Resident #3's Active Orders as of
12/17/2025 reflected Furosemide (diuretic) (medications that help the kidneys remove extra salt and water
from the body, increasing urine output), 40mg tablet orally one time a day, start date 10/01/2025 r/t chronic
ischemic heart disease (happens when narrowed arteries reduce blood flow and oxygen to the heart
muscle, causing chest pain, shortness of breath or fatigue, and can lead to heart failure). Further review
reflected he was prescribed Spironolactone (diuretic) oral tablet 25mg, give one tablet orally one time a day,
start date 10/01/2025, r/t chronic ischemic heart disease. Observation and interview of Resident #3 in his
room on 12/17/2025 at 09:00 am, accompanied by the DON revealed Resident #3's door was closed. After
knocking and gaining entry into the room, Resident #3 was observed sitting in his wheelchair. There were
wet pants lying on the floor near him. His call light was hooked to the privacy curtain within his reach. He
was naked from the waist down, and the bathroom door was ajar with the light on, and smeared dried feces
could be seen on the floor extending from the toilet to the sink. The air in the room was warm and smelled
of urine and feces. The floor tiles were sticky and adhered to the bottom of shoes when walking. Near the
window in his room was a pool of liquid approximately 2 ft by 2 1/2 foot. When asked by the surveyor what
the pool of liquid was, he
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 3 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0584
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
stated pee. He stated he waited, and no one had come into the room, and he could not hold the pee. When
asked if he knew how to use his call light, he looked at it and did not respond.During an interview on
12/17/2025 at 09:05 am with Resident #3, he shook his head no when asked if anyone had come in to
check on him since breakfast which was at 07:00 am. When asked how sitting in the room in the present
condition and how he felt about it, he stated I feel bad, not good, it bothered me. When asked what the
brown substance was in the restroom, he stated poop and said it was there for a while. When asked if staff
came in frequently to check him, he shrugged his shoulders and turned his head.During an interview on
12/17/2025 at 2:45 pm with Housekeeper D, he stated he was assigned to Resident #3's hall. He stated the
housekeeper for that hall does not come in to work until 10:00 am. He stated he mopped Resident #3's
floor two times a day because of his poop and pee, and the feces were not there the day prior. He stated he
tried to clean the sticky substance on Resident #3's floor but had not succeeded. During an interview on
12/17/2025 at 2:51 pm, CNA A, who was assigned to Resident #3, stated she did not enter his room or do
rounds as she was supposed to and thought he could take himself to the restroom. She stated she did not
always work in the hallway where he resided. She stated she cleaned his room, and with the smell, urine
and feces on the floor and no pants, he must have felt embarrassed. She stated he deserved to have a
clean room. During an interview on 12/17/2025 at 3:12 pm, LVN C, who was assigned to Resident #3,
stated she was not aware if CNA A did rounds or not when she came to them. She stated she did not see
Resident #3 in the morning and did not check him from 06:00 am to 09:00 am because she was busy
giving medications. She stated Resident #3 could use his call light but would not call if he needed to be
changed. She stated he needed to be checked on frequently, and urine, feces and room odor could affect
his dignity and self-esteem. She stated his room was one that required cleaning at least twice a day. During
an interview on 12/18/2025 at 08:40 am, the DON stated Resident #3's room is warm because that is what
he liked. She stated Resident #3's room needed to be cleaned often, and he needed to be checked
frequently, no later than every 2 hours. She stated he could take his brief off, and he had behaviors that
resulted in peeing and poop on the floor. The DON stated with poop and pee on the floor, it could cause
infection, unsanitary and health issues, she stated she was accountable for nursing care in the facility, and
his room and condition were not acceptable. During an interview on 12/18/2025 at 3:04 pm, the ADM stated
Resident #3 needed to be checked on frequently, and that was not done. She stated Resident #3 could
have increased health issues being left in a room with feces and urine on the floor. Record review of the
facility Job Description, Housekeeping dated 2021 reflected The housekeeper will be responsible for
maintaining a high standard of cleanliness and sanitary conditions throughout the entire facility in
compliance with the Department of Health Standards. Will work closely with facility Administrators and staff
to maintain a safe, home-like atmosphere. Record review of the facility staff in-service training titled
Resident Rights dated 11/20/2025 reflected Residents in Texas long-term care facilities have the right to
receive care in a safe environment.Record review of the facility policy and procedure titled Safety and
Supervision of Residents dated 2001 reflected Individualized, Resident-Centered Approach to Safety, the
care team shall target interventions to reduce individual risks related to hazards in the environment,
including adequate supervision.
Event ID:
Facility ID:
455804
If continuation sheet
Page 4 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews, and record reviews, the facility failed to ensure all allegations of abuse, neglect,
exploitation, or mistreatment, including injuries of unknown source and misappropriation of resident
property, were reported immediately, but not later than 2 hours after the allegation was made, if the events
that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the
events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the
administrator of the facility and to other officials (including the State Survey Agency and adult protective
services where state law provides for jurisdiction in long-term care facilities) in accordance with State law
through established procedures for 2 residents (Resident #1 and #2) of 10 residents reviewed for neglect
and misappropriation. 1. The facility failed to report Resident #1's missing Tramadol and Tylenol #3 while he
was out on leave on Thanksgiving to the ADM who was the abuse and neglect prevention coordinator.
When Resident #1 returned the narcotic cards were missing which resulted in the possible
misappropriation of the narcotics. 2. The facility failed to report that Resident #2 stated she was neglected
for the first week of her admission, which was the week of December 8, 2025, and the SW failed to
immediately report this to the ADM. This facility failure could affect residents who take narcotics for pain and
residents who require care at the facility resulting in loss of medications and lack of appropriate care.The
findings included: 1. Record review of Resident #1's electronic face sheet dated 12/16/2025 reflected he
was a [AGE] year-old male who was admitted to the facility on [DATE]. His diagnoses included: acute
respiratory failure with hypoxia (a condition where there is insufficient oxygen delivery to the tissues leading
to low oxygen in the blood), muscle weakness (lack of muscle strength), schizoaffective disorder (a mental
health condition that is marked by a mix of symptoms such as hallucinations (hearing things not there) and
delusions (seeing things not there) and age-related osteoporosis (loss of bone density and strength),
anxiety (feeling of worry, nervousness or unease), heart failure (chronic, progressive condition in which the
heart muscle is unable to pump enough blood to meet the body's needs) and major depressive disorder
(persistent feeling of sadness and loss of interest). Record review of Resident #1's annual MDS
assessment dated [DATE] reflected he scored a 15 of 15 on his BIMS which signified his cognitive status
was intact. He required minimal to no assistance with most of his ADLs. He utilized a motorized wheelchair
and was taking opioid (class of drugs that include prescription pain killers) medications. Record review of
Resident #1's comprehensive care plan dated 11/13/2025 reflected Focus, has osteoporosis and pain,
interventions, give medications as ordered. Record review of Resident #1's Active Orders as of: 12/16/2025
reflected, he was ordered Acetaminophen with codeine (opioid), one tablet every 8 hours as needed for
pain, start date 09/21/2025 and he received tramadol (opioid) 50mg tablet, 2 tablets by mouth three times a
day for pain, start date 12/09/2025. During an interview on 12/16/2025 at 10:00 am, Resident #1 stated he
went out on Thanksgiving and the agency nurse who signed him out gave him a bag with medications, and
he asked her if they needed to count and sign, and she said that it was all taken care of. He stated he knew
that was not the procedure and was out on pass for one night and came back with the medications he had
left (tramadol and Tylenol #3's). He said he told LVN E that the nurse did not count with him when he left.
He stated LVN E and LVN F counted the medication he had returned with which were 115 Tramadol and 27
Tylenol #3's. He stated he was not given the narcotic sheets with his medications when he left on pass. He
stated he did not miss any of his medications but was concerned about the lack of accountability for the
narcotics that the facility demonstrated. During an interview on 12/17/2025 at 2:24 pm, LVN
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 5 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
E stated Resident #1 returned from his pass on Thanksgiving and brought his medications up to her and
stated they were never counted when he left. She stated LVN F, and she counted his medications and LVN
F went to get the narcotic sheets and stated the sheets were missing. She stated at that time, we created
more sheets and accounted for what he brought into the facility. She stated that the agency nurse should
have counted the narcotics with him and only provided him with what he needed while gone. She stated
they reported the incident to the DON. An interview was attempted by phone on 12/17/2025 at 2:30 pm,
with LVN F and Agency Nurse G with no response, phones were not accepting messages or calls. During
an interview on 12/18/2025 at 08:40 am, the DON stated when she questioned Agency Nurse G about
Resident #1's narcotics, she stated she gave him the narcotic sheets and the narcotics. She stated she
contacted pharmacy, and they gave her what they had, but they were not able to figure out how many
narcotics Resident #1 should have had left. She stated she did not know why she believed Agency Nurse G
at the time, but they did not report it as a drug diversion, and it could have been. She stated the process
was to have an order for out on pass and count with another nurse, have the resident sign for what they are
given and never provide them with the narcotic sheets. She stated she should have reported it as a
misappropriation because they did not know if Resident #1 was provided with all his narcotics and he
denied having sheets given to him. During an interview on 12/18/2025 at 3:04 pm, the ADM stated that at
the time Resident #1's narcotics were not accounted for she stated staff did not think it was a drug diversion
but now admitted that it could have been. She stated the incident needed to be reported. The procedure
was broken. During an interview on 12/18/2025 at 3:52 pm with the RNC, he stated he was mentoring the
DON since she was new to the position. He stated he was aware now what happened when Resident #1
went out on pass and was given narcotics without any accountability. He stated he did not orient Agency
Nurse G, and he should have about how to sign a resident out on pass with narcotics. He stated
misappropriation and drug diversion could occur. Record review of Resident #1's Active Orders as of:
12/16/2025 reflected acetaminophen-codeine #3 tablet, one orally every 8 hours as needed for pain, start
dated 09/01/2025. Tramadol hydrochloride, tablet, 50 mgs 2 by mouth three times a day for pain,2. Record
review of Resident #2's electronic face sheet dated 12/17/2025 reflected she was a [AGE] year-old female
admitted to the facility on [DATE]. Her diagnoses included: type 2 diabetes mellitus (condition in which the
body cannot use insulin correctly and sugar builds up in the blood), acute pain due to trauma (sudden or
urgent pain that occurs as a result of an injury or trauma), acquired absence of left and right legs above
knees (legs missing both right and left above knees), adult failure to thrive (significant decline in overall
health and functional abilities, leading to a reduced quality of life), pressure ulcer of sacral region, stage III
(full thickness skin loss that extends to the subcutaneous tissue layer (fatty tissue beneath skin)), and
peripheral vascular disease (any disease or disorder of the circulatory system outside of the brain and
heart). Record review of Resident #2's EMR reflected she had not been in the facility long enough for an
MDS assessment. Record review of Resident #2's baseline care plan dated 12/08/2025 reflected it had not
been completed. Record review of Resident #2's Active Orders as of: 12/17/2025 reflected Stage 4
Pressure wound to sacrum, she had a treatment ordered which included a dressing and she had a
colostomy bag which was to be checked and changed every 72 hours and as needed with start dates of
12/09/2025. Record review on 12/17/2025 at 3:00 pm of Resident #2's comprehensive person-centered
care plan on dated 12/10/2025 reflected Focus, stage 4 pressure ulcer to sacrum r/t immobility,
interventions, apply treatment and dressing as ordered. Record review of Resident #2's baseline care plan
dated 12/08/25 and comprehensive person-centered care plan dated 12/10-2025 did not reflect she had a
colostomy bag which required monitoring and care. Observation on
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 6 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
12/17/2025 at 10:00 am of Resident #2 revealed she was lying in bed moaning, LVN C showed the
surveyor that Resident #2 had a colostomy bag hanging and a dressing on her coccyx. During an interview
on 12/17/2025 at 10:10 am, Resident #2 stated she felt like she was neglected on the first week she was
admitted to the facility. She started her colostomy bag broke, and she tried to call people, and no one came.
She stated she thought staff would misplace her call light intentionally. She stated she told the SW a couple
of days ago she thought she was being neglected. During an interview on 12/17/2025 at 10:30 am, the SW
stated Resident #2 did report she felt like she was neglected on 12/15/2025 and stated she reported it to
the DON, who went and spoke with LVN C. The SW stated she did not report the incident to the ADM, who
was the abuse coordinator as she was trained and did not know why she did not. She stated she assumed
the DON would investigate the issue. She stated she was trained in abuse and neglect, was new at the
facility, but had been oriented. During an interview on 12/18/2025 at 08:40 am, the DON stated she did not
recall being told about Resident #2, and that any abuse and neglect allegations must be reported
immediately to the ADM. During an interview on 12/18/2025 at 3:04 pm, the ADM stated she had spoken
with the SW on 12/17/2025, and the incident with Resident #2 needed to be reported immediately. Record
review of the facility policy and procedure titled Resident Rights dated February 2021 reflected Federal and
state laws guarantee certain basic rights to all residents of this facility. The rights include the residents' right
to be free from abuse, neglect, misappropriation of property and exploitation. Record review of the facility
policy and procedure titled Discharge Medications dated November 2025 reflected Controlled Substances
require written prescriber authorization, two-nurse count verification and documentation in the controlled
substance disposition log. Record review of the facility staff in-service training titled Abuse/Neglect dated
10/31/2025 reflected training was provided to staff. Record review of the facility Agency Orientation Packet
Checklist reflected an area for Abuse/Neglect Policy and DC medication protocol/process. Record review of
the SW's orientation titled Abuse, Neglect, and Exploitation Statement dated 09/25/2025 reflected she was
trained and oriented to report abuse and/or neglect immediately to the abuse and neglect prevention
coordinator and she had signed the training. Record review of the facility staff in-service training titled
Medication Administration dated 06/25/2025 reflected training was provided to staff who administered
medications. Record review of TULIP on 12/16/2025 at 3:00 pm reflected the incident for Resident #1 and
Resident #2 had not been reported by the facility. Record review of the facility policy and procedure titled
Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating dated September 2022
reflected If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknown
source is suspected, the suspicion must be reported immediately to the administrator and to other officials
according to state law and HHSC reporting guidelines, immediately is defined as: within two hours of an
allegation involving abuse or result in serious bodily injury; or within 24 hours of an allegation that does not
involve abuse or result in serious bodily injury.
Event ID:
Facility ID:
455804
If continuation sheet
Page 7 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0655
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being
admitted
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews and record reviews, the facility failed to develop and implement a baseline care
plan for each resident that includes the instructions needed to provide effective and person-centered care
of the residents that meet professional standards of quality care for 1 resident (Resident #2) of 10 residents
reviewed for care plans. The facility failed to complete a baseline care plan within 48 hours of admission for
Resident #2 that reflected she had a colostomy and required monitoring and care. This facility failure could
affect residents who require care in the facility and could result in missed or inappropriate care.The findings
included: Record review of Resident #2's electronic face sheet dated 12/17/2025 reflected she was a [AGE]
year-old female admitted to the facility on [DATE]. Her diagnoses included: type 2 diabetes mellitus
(condition in which the body cannot use insulin correctly and sugar builds up in the blood), acute pain due
to trauma (sudden or urgent pain that occurs as a result of an injury or trauma), acquired absence of left
and right legs above knees (legs missing both right and left above knees), adult failure to thrive (significant
decline in overall health and functional abilities, leading to a reduced quality of life), pressure ulcer of sacral
region, stage III (full thickness skin loss that extends to the subcutaneous tissue layer (fatty tissue beneath
skin)), and peripheral vascular disease (any disease or disorder of the circulatory system outside of the
brain and heart). Record review of Resident #2's EMR reflected she had not been in the facility long
enough for an MDS assessment. Record review of Resident #2's baseline care plan dated 12/08/2025
reflected it had not been completed. Record review of Resident #2's Active Orders as of: 12/17/2025
reflected she had a colostomy bag which was to be checked and changed every 72 hours and as needed
with start dates of 12/09/2025. Record review on 12/17/2025 at 3:00 pm of Resident #2's baseline care plan
dated 12/08/25 and comprehensive person-centered care plan dated 12/10-2025 did not reflect she had a
colostomy bag which required monitoring and care. Observation on 12/17/2025 at 10:00 am of Resident #2
revealed she was lying in bed moaning, because she said she was in pain, LVN C showed the surveyor that
Resident #2 had a colostomy bag. During an interview on 12/17/2025 at 10:10 am, Resident #2 stated staff
were doing colostomy care as needed. During an interview on 12/18/2025 at 08:40 am, the DON stated she
did open a baseline care plan for Resident #2, but did not complete it, she stated that she expected her
nurses to complete the care plan, but it was not done. She stated Resident #2's colostomy bag had orders
that needed to be added to the baseline care plan, or she could miss care. She stated she was accountable
for nursing care in the facility. During an interview on 12/17/2025 at 3:12 am, LVN C stated she was not
aware Resident #2's baseline care plan had not been completed, and she stated the resident received
colostomy care by either herself or the CNA assigned. She stated she was aware Resident #2 had a
colostomy even without it being on the care plan, and she was trained in colostomy care. Record review of
the facility policy and procedure titled Care Plans-Baseline dated March 2022 reflected a baseline plan of
care to meet the resident's immediate health and safety needs is developed within forty-eight hours of
admission. The baseline care plan includes instructions needed to provide effective, person-centered care
of the resident that meet professional standards of quality care and must include the minimum healthcare
information necessary to properly care for the resident.
Event ID:
Facility ID:
455804
If continuation sheet
Page 8 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews and record reviews, the facility failed to ensure each resident received adequate
supervision and assistance devices to prevent accidents for 1 resident (Resident #4) of 5 residents
reviewed for smoking. The facility failed to ensure Resident #4 was provided with a smoking apron during a
smoke break. This facility failure could affect residents who smoke at the facility and could result in injury
and harm.The findings included: Record review of Resident #4's electronic face sheet dated 12/17/2025
reflected he was a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: benign
neoplasm of parotid gland (non-cancerous tumor), vascular dementia (caused by conditions such as stroke,
resulting in problems with memory, thinking and behavior), and mild intellectual disabilities (general learning
disability). Record review of Resident #4's quarterly MDS assessment dated [DATE] reflected he could
understand and be understood. He scored 13 of 15 on his BIMS which signified his cognitive status was
intact. He required minimal assistance with his ADLs. Record review of Resident #4's comprehensive
person-centered care plan dated 10/20/2025 reflected Focus, is a smoker, interventions, resident requires
supervision while smoking and required an apron when smoking. Record review of Resident #4's Smoking
Assessment dated 11/19/2025 completed by the SW reflected Resident #4 had a history of
smoking-related problems that would be hazardous to self or others, puts his hands touch his clothes. He
gets cigarette burns on his clothes, so he requires an apron. Resident requires adaptive equipment,
smoking apron. [sic] Observation with the DON on 12/17/2025 at 08:45 am of residents smoking revealed
Resident #4 being supervised by Housekeeper B. He was sitting with a cigarette lit in his hand which rested
near his right pant leg. He did not have a smoking apron on. During an interview on 12/17/2025 at 08:55 am
with Resident #4, he stated he knew he needed the smoking apron and would try to wear it, but he did not
like it. He stated he understood he would not be able to smoke if he did not have the apron on. During an
observation and interview on 12/17/2025 at 08:50 am, Housekeeper B stated Resident #4 refused to have
the smoking apron on. At that time, the DON spoke up and stated Resident #4 smokes with the smoking
apron or he does not smoke and assisted the resident to put on an apron. During an interview on
12/17/2025 at 10:30 am, the SW stated she performed Resident #4's smoking assessment, and he was not
safe to smoke without the smoking apron, even with supervision. She stated he sets his hand down with the
cigarette and it touches his pants. During an interview on 12/18/2025 at 08:40 am with DON, she stated
Resident #4 required the smoking apron for safety when he smokes. She stated she needed to in-service
staff, that if residents refused the apron, they would not be able to smoke. She stated he could burn himself
and that was not good. During an interview on 12/18/2025 at 11:20 with Housekeeper B revealed she knew
better than to let him smoke, but he was insistent. She stated it would not happen again. She stated there
was a list of what residents required for smoking for their safety and others. During an interview on
12/18/2025 at 3:04 pm, the ADM stated residents who smoke were assessed and required to have the
supervision and appliances needed for safety. Record review of the facility policy and procedure titled
Smoking Policy-Residents dated October 2022 reflected This facility shall establish and maintain safe
resident smoking practices, prior to, and upon admission, residents shall be informed of the facility smoking
policy, including designated smoking areas, and the extent to which the facility can accommodate their
smoking or non-smoking preferences. The facility may impose smoking restrictions on a resident at any
time if it is determined that the resident cannot smoke safely. Record review of the facility policy and
procedure titled Safety and Supervision of Residents dated July 2017 reflected our individualized,
resident-centered approach to safety addresses safety and
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 9 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
accident hazards for individual residents.
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 10 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews, and record reviews, the facility failed to provide pharmaceutical services (including
procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and
biologicals) to meet the needs of each resident for 1 resident (Resident #1) of 10 residents reviewed for
pharmaceutical services. The facility failed to ensure Resident #1's Tramadol and Tylenol #3 were
accounted for when he left to go out on pass on Thanksgiving (11/27/2025). This facility failure could affect
residents who take narcotics for pain and could result in misappropriation of medications or drug
diversion.The findings included: Record review of Resident #1's electronic face sheet dated 12/16/2025
reflected he was a [AGE] year-old male who was admitted to the facility on [DATE]. His diagnoses included:
acute respiratory failure with hypoxia (a condition where there is insufficient oxygen delivery to the tissues
leading to low oxygen in the blood), muscle weakness (lack of muscle strength), schizoaffective disorder (a
mental health condition that is marked by a mix of symptoms such as hallucinations (hearing things not
there) and delusions (seeing things not there) and age-related osteoporosis (loss of bone density and
strength), anxiety (feeling of worry, nervousness or unease), heart failure (chronic, progressive condition in
which the heart muscle is unable to pump enough blood to meet the body's needs) and major depressive
disorder (persistent feeling of sadness and loss of interest). Record review of Resident #1's annual MDS
assessment dated [DATE] reflected he scored a 15 of 15 on his BIMS which signified his cognitive status
was intact. He required minimal to no assistance with most of his ADLs. He utilized a motorized wheelchair
and was taking opioid (class of drugs that include prescription pain killers) medications. Record review of
Resident #1's comprehensive care plan dated 11/13/2025 reflected Focus, has osteoporosis and pain,
interventions, give medications as ordered. Record review of Resident #1's Active Orders as of: 12/16/2025
reflected, he was ordered Acetaminophen with codeine (opioid), one tablet every 8 hours as needed for
pain, start date 09/21/2025 and he received tramadol (opioid) 50mg tablet, 2 tablets by mouth three times a
day for pain, start date 12/09/2025. During an interview on 12/16/2025 at 10:00 am, Resident #1 stated he
went out on Thanksgiving and the agency nurse who signed him out gave him a bag with medications, and
he asked her if they needed to count and sign, and she said that it was all taken care of. He stated he knew
that was not the procedure and was out on pass for one night and came back with the medications he had
left (Tramadol and Tylenol #3's). Resident #1 said he told LVN E that the nurse did not count with him when
he left. He stated LVN E and LVN F counted the medications he returned with which were 115 Tramadol
and 27 Tylenol #3's. He stated he was not given the narcotic sheets with his medications when he left on
pass. He stated he did not miss any of his medications but was concerned about the lack of accountability
for the narcotics that the facility demonstrated. During an interview on 12/17/2025 at 2:24 pm, LVN E stated
Resident #1 returned from pass on Thanksgiving and brought his medications up to her and stated they
were never counted when he left. She stated LVN F, and she counted his medications and LVN F went to
get the narcotic sheets and stated the narcotic sheets were missing. She stated at that time, we created
more sheets and accounted for what he brought into the facility. She stated that the agency nurse should
have counted the narcotics with him and only provided him with what he needed to pass. She stated they
reported the incident to the DON. Interviews attempted on 12/17/2025 at 2:30 pm, calls to LVN F and
Agency Nurse G with no response, phones were not accepting messages or calls. During an interview on
12/18/2025 at 08:40 am, the DON stated when she questioned Agency Nurse G about Resident #1's
narcotics, she stated she gave him the narcotic sheets and the narcotics. She stated she contacted
pharmacy,
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 11 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
and they gave her what they had, but they were not able to figure out how many narcotics Resident #1
should have had left. She stated she did not know why she believed Agency Nurse G at the time, but they
did not report it as a drug diversion, and it could have been. She stated the process was to have an order
for out on pass and count with another nurse, have the resident sign for what they are given and never
provide them with the narcotic sheets. She stated she should have reported it as a misappropriation
because they did not know if Resident #1 was provided with all his narcotics and he denied having sheets
given to him. During an interview on 12/18/2025 at 3:04 pm, the ADM stated that at the time Resident #1's
narcotics were not accounted for she stated staff did not think it was a drug diversion but now admitted that
it could have been. She stated the incident needed to be reported. The procedure was broken. During an
interview on 12/18/2025 at 3:52 pm with the RNC, he stated he was mentoring the DON since she was new
to the position. He stated he was aware now what happened when Resident #1 went out on pass and was
given narcotics without any accountability. He stated he did not orient Agency Nurse G, and he should have
about how to sign a resident out on pass with narcotics. He stated misappropriation and drug diversion
could occur.Record review of Resident #1's Active Orders as of: 12/16/2025 reflected, he was ordered
Acetaminophen with codeine (opioid), one tablet every 8 hours as needed for pain, start date 09/21/2025
and he received tramadol (opioid) 50mg tablet, 2 tablets by mouth three times a day for pain, start date
12/09/2025.Record review of the facility policy and procedure titled Resident Rights dated February 2021
reflected Federal and state laws guarantee certain basic rights to all residents of this facility. The rights
include the residents' right to be free from abuse, neglect, misappropriation of property and exploitation.
Record review of the facility policy and procedure titled Discharge Medications dated November 2025
reflected Controlled Substances require written prescriber authorization, two-nurse count verification and
documentation in the controlled substance disposition log. Record review of the facility staff in-service
training titled Abuse/Neglect dated 10/31/2025 reflected training was provided to staff. Record review of the
facility Agency Orientation Packet Checklist reflected an area for Abuse/Neglect Policy and DC medication
protocol/process. The process was to account for narcotics provided for a resident leaving the facility.
Record review of the facility staff in-service training titled Medication Administration dated 06/25/2025
reflected training was provided to staff who administered medications.
Event ID:
Facility ID:
455804
If continuation sheet
Page 12 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observations, interviews and record reviews, the facility failed to establish and maintain, an infection
prevention and control program designed to provide a safe, sanitary and comfortable environment and to
help prevent the development and transmission of communicable diseases and infections for 1 resident
(Resident #2) of 10 residents reviewed for infection control. The facility failed to ensure Resident #2 had
EBP implemented when she was admitted to the facility on [DATE] with a stage 4 wound to her coccyx
which required treatment and dressing. This facility failure could affect residents with wounds and could
result in cross contamination and infection of an MDRO.The findings included: Record review of Resident
#2's electronic face sheet dated 12/17/2025 reflected she was a [AGE] year-old female admitted to the
facility on [DATE]. Her diagnoses included: type 2 diabetes mellitus (condition in which the body cannot use
insulin correctly and sugar builds up in the blood), acute pain due to trauma (sudden or urgent pain that
occurs as a result of an injury or trauma), acquired absence of left and right legs above knees (legs missing
both right and left above knees), adult failure to thrive (significant decline in overall health and functional
abilities, leading to a reduced quality of life), pressure ulcer of sacral region, stage III (full thickness skin
loss that extends to the subcutaneous tissue layer (fatty tissue beneath skin)), and peripheral vascular
disease (any disease or disorder of the circulatory system outside of the brain and heart). Record review of
Resident #2's EMR reflected she had not been in the facility long enough for an MDS assessment. Record
review of Resident #2's baseline care plan dated 12/08/2025 reflected it had not been completed. Record
review of Resident #2's Active Orders as of: 12/17/2025 reflected Stage 4 Pressure wound to sacrum, she
had a treatment ordered which included a dressing and she had a colostomy bag which was to be checked
and changed every 72 hours and as needed with start dates of 12/09/2025. No EBP was ordered. Record
review of Resident #2's comprehensive person-centered care plan dated 12/10/2025 reflected Focus, stage
4 pressure ulcer to sacrum r/t immobility, interventions, apply treatment and dressing as ordered, EBP was
not reflected under interventions. Observation on 12/17/2025 at 10:00 am of Resident #2 and the entrance
to her room revealed she had no PPE bin outside her door and no sign that reflected she required EBP.
She was lying in bed moaning after being medicated for pain, LVN C showed the surveyor that Resident #2
had a dressing on her coccyx. Observations on 12/17/2025 at 10:15 am, and 12/18/2025 at 10:20 am
revealed no PPE bin outside of Resident #2's room door . Staff could be observed entering her room with
gloves and no gown to include the ADON who performed treatment for Resident #2's coccyx wound. During
an interview on 12/17/2025 at 10:10 am, Resident #2 stated she received wound care treatment for her
coccyx and the nurses wore gloves but not gowns. During an interview on 12/17/2025 at 3:12 pm with LVN
C, who cared for Resident #2, stated she was not aware that Resident #2 had EBP, and that staff were
trained on the topic. She stated the ADON usually took care of that issue since she did wound care. She
stated without the proper PPE; cross contamination could occur. During an interview on 12/18/2025 at
11:20 am, the ADON stated she did wound care, and she did not know how she missed Resident #2 not
having EBP since she did her wound care. She stated that cross contamination could occur and make the
wound worse. She stated she had not used the proper PPE, such as a gown when she provided Resident
#2's wound care and if a sign had been posted it would have reminded her to put a gown on. During an
interview on 12/18/2025 at 3:52 pm, the RNC who was the infection control preventionist stated Resident
#2 needed to be on EBP and that staff were trained on what the requirements were. He provided the
surveyor with ADON's training on infection control and EBP. He stated EBP was important to try and
prevent the spread of infection and prevent infections from MDRO's. Record review of the ADON's
Residents Affected - Few
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455804
If continuation sheet
Page 13 of 14
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455804
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Northgate Health and Rehabilitation Center
5757 N Knoll
San Antonio, TX 78240
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
training dated 01/23/2025, 04/09/2025 titled Infection Control was completed. Record review of a staff
in-service titled EBP-Infection Control dated 07/25/2025 reflected the ADON had attended. Record review
of the RNC certificate of training titled Nursing Home Infection Control Preventionist Training Course dated
03/30/2024 reflected completion. Record review of the facility policy and procedure titled Enhanced Barrier
Precautions dated March 2024 reflected Enhanced barrier precautions are utilized to reduce the
transmission of multi-drug-resistant organisms to residents. EBP's are used as an infection prevention,
employ targeted gown and glove use in addition to standard precautions during high contact resident care
activities, such as wound care (any skin opening requiring a dressing).
Event ID:
Facility ID:
455804
If continuation sheet
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