F 0576
Ensure residents have reasonable access to and privacy in their use of communication methods.
Level of Harm - Minimal harm
or potential for actual harm
Number of residents sampled: 6Number of residents cited: 6Based on interviews and record reviews, the
facility failed to ensure residents had the right to send and receive mail, and to receive letters, package and
other materials delivered to the facility or the resident through a means other than a postal service,
including the right to privacy of such communications for 6 of 6 residents (confidential residents) reviewed
for resident rights.The facility failed to ensure staff distributed mail received on Saturdays to the
residents.This deficient practice could result in residents not receiving mail in a timely manner and a
diminished quality of life.The findings were: During a confidential resident group meeting 6 of 6 members in
the group stated they never received mail on Saturdays because the Business Office did not work on
Saturdays. During an interview on 07/17/25 at 9:57 AM, with the BOM revealed the mail was picked up at a
different location and delivered to the residents Monday through Friday. The reason the mail was delivered
there was due to the facility was once combined with them and that they now have suite in their address.
The BOM stated that the mail delivery is inconsistent and had put in a complaint with the post office,
because I could go over there, and they will say there is no mail and the next time I return there was an
entire mail carrier bin filled with mail. The BOM stated that the location the mail was received does not sort
the mail on Saturdays. Record Review of email from ABOM to the facility ADM stated we are still having
issues with getting the mail next door, I will set up an appointment with he ED next door I know her to see if
I can work something out, but in the meantime when you return can you reach out to the local post office
and request a new key We used to have two keys and they would put the mail into a box and we would get
the mail like that [sic] sent on 7/16/25 at 8:39am. Record review of the facility's policy and procedure titled
Resident Rights, revised 11/28/16, revealed in part, Information and communication, 7. The resident has
the right to send and receive mail, and to receive letters, packages and other materials delivered to the
facility for the resident through a means other than a postal service.
Residents Affected - Many
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
455823
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455823
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Treemont Healthcare and Rehabilitation Center
5550 Harvest Hill Rd
Dallas, TX 75230
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Number of residents sampled:0Number of residents cited:0Based on observations, interviews, and record
review the facility failed to store, prepare, distribute, and serve food in accordance with professional
standards for food service safety in the facility's only kitchen reviewed for food safety. The facility failed to
ensure dented cans were placed in a separate storage area. The facility failed to ensure the ice machine
was cleaned and free of mildew. These failures could place residents at risk for food-borne illness and cross
contamination.Findings Included:Observation of the dry storage room on 07/15/2025 at 9:05am revealed
the following:-1 6lbs can of peaches dated 06/19/2025 was dented on front left.Observation of the ice
machine on 07/15/2025 at 9:20am revealed the following:-The machine inner guard had black build up
along the top inner guard.-The ice machine cleaning log was not filled out for June 2025 or July 2025. In an
interview with the DM on 07/15/2025 at 9:22am she stated she's been in her role for three weeks. She
stated she was unsure who was responsible for cleaning the ice machine but she can find out who was
responsible for cleaning the ice machine. She stated she was unsure the last time the ice machine was
cleaned or the last education staff had on cleaning the ice machine. She stated she could find out who was
responsible for cleaning the ice machine and assign staff to clean the machine. She stated the mildew on
the ice machine's inner guard could make residents sick. She stated all staff was responsible for checking
for dented cans and placing the dented can in the designated area for dented cans. She stated dented cans
could have bacteria and the bacteria could cause food borne illness. In an interview with [NAME] A on
07/16/2025 at 11:36am he stated whatever staff unloaded the truck was responsible for checking shipment
for dented cans. He stated all dented cans were stored in a separate area and returned to the vendor. He
stated dented cans could have poison which could cause sickness to residents. He stated a different
kitchen staff was assigned to clean the ice machine. He stated the ice machine was cleaned once a month
and once cleaned staff would fill out the cleaning log. He stated he was unsure who or when the ice
machine was last cleaned. He stated he's received training on cleaning the ice machine but could not recall
the last training. He stated failing to clean the ice machine could cause mold and the mold could cause
residents to become sick. Record review of the facility's Food Safety Policy 2012 reflected, Policy
Statement: We will ensure all food purchased shall be wholesome and manufactured, processed, and
prepared in compliance with all State, Federal, and local laws and regulations. Food shall be handled in a
safe manner. 7. Dented or otherwise damaged cans will not be used, unless inspected by the dietary
service manager and found not to be dented on the top or seam, and not perforated. Dented cans will be
stored in a separate location and returned to the food vendor for credit. Record review of the facility's
Cleaning of the Machine Policy 2012 reflected, Policy Statement: The ice machine shall be cleaned and
sanitized according to manufacturer's instructions to maintain sanitary conditions in order to prevent food
contamination and the growth of disease producing organisms and toxins. 5. Wipe down all food/ice contact
surfaces with a sanitizer solution, per manufacturer instructions, DO NOT rinse. Record review of the
facility's Receiving Policy revised February 2023 reflected, Policy Statement: Safe food handling procedures
for time and temperature control will be practiced in the transportation, delivery, and subsequent storage of
all food items. 4. All canned goods will be appropriately inspected for dents, rust or bulges. Damaged cans
will be segregated and clearly identified for return to vendor or disposal, as appropriate. 5. All food items will
be appropriately labeled and dated either through manufacturer packaging or staff notation. Record review
of the facility's Food Storage: Dry Goods, revised February 2023 reflected, Policy Statement: All dry goods
will be appropriately stored in accordance with the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455823
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455823
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Treemont Healthcare and Rehabilitation Center
5550 Harvest Hill Rd
Dallas, TX 75230
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
FDA Food Code 5. All packaged and canned food items will be kept clean, dry, and properly sealed. Record
review of the U.S. FDA Food Code 2022 reflected: Record review of the U.S. FDA Food Code 2022
reflected: Chapter 3 . FDA considers food in hermetically sealed containers that are swelled or leaking to be
adulterated and actionable under the Federal Food, Drug, and Cosmetic Act. Depending on the
circumstances, rusted, and pitted or dented cans may also present a serious potential hazard. Section
4-903.11 Equipment, Utensils, Linens, and Single-Service and Single-Use Articles. (A) Except as specified
in (D) of this section, cleaned EQUIPMENT and UTENSILS, laundered LINENS, and SINGLE-SERVICE
and SINGLE-USE ARTICLES shall be stored: (1) In a clean, dry location; (2) Where they are not exposed
to splash, dust, or other contamination; and (3) At least 15 cm (6 inches) above the floor.
Event ID:
Facility ID:
455823
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455823
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Treemont Healthcare and Rehabilitation Center
5550 Harvest Hill Rd
Dallas, TX 75230
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to maintain an Infection Prevention and Control
Program designed to provide a safe, sanitary, and comfortable environment and to help prevent the
development and transmission of communicable diseases and infections for three (Resident #2, #13, and
#46) of four residents observed for infection control in that: MA B failed to clean the scissors prior to or after
usage during Resident #13's and 4[VT2] #46's medication pass. Placing the unclean scissors back on the
medication cart after using them to open medication packages and to cut medication patches (Lidocaine
patch for pain) in half. MA B failed to disinfect the blood pressure cuff, pulse oximeter (to measure oxygen),
and the thermometer in between vital sign checks for Resident #2, Resident #13, and Resident #46. This
failure could place residents at risk for spread of infection through cross-contamination. Findings included:
Review of Resident #2's assessment MDS[VT3] assessment, dated 04/22/2025, reflected he was a [AGE]
year-old male admitted to the facility on [DATE], with the following diagnoses: hypertension (high blood
pressure), peripheral vascular disease (poor blood circulation), and end stage renal failure (kidneys do not
work well). Resident #2 BIMs[VT4] score of 6 indicated the resident had severe cognitive impairment and
required assistance from one staff for activities of daily living. Review of Resident #2's the consolidated
physician orders dated July 2025 reflected: order dated 05/08/2025, amlodipine (high blood pressure) tablet
5mg one tab by mouth two times a day, and coreg oral tablet (high blood pressure) 25mg give one tab two
times a day. Further review revealed physician orders to check oxygen saturation, blood pressure, and
temperature every shift. Review of Resident #13's quarterly MDS assessment, dated 06/18/2025, reflected
she was a [AGE] year-old female admitted to the facility on [DATE] with the following diagnoses: diabetes
(high blood sugar) and Alzheimer's disease (confusion and poor memory). Resident #13 BIMs score of 9
indicated the resident had moderate cognitive impairment and required assistance from one staff for
activities of daily living. Review of Resident #13 consolidated physician orders dated July 2025 reflected:
order dated 04/25/2025, check Oxygen saturation every shift. Review of Resident #46's annual MDS
assessment, dated 05/23/2025, reflected she was a [AGE] year-old female admitted to the facility on
[DATE], with the following diagnoses: Malnutrition (poor nutrition), and Alzheimer's disease (confusion and
poor memory). Resident #46 BIMs score of 7 indicated the resident had severe cognitive impairment and
required assistance from one staff for activities of daily living. Review of Resident #46 consolidated
physician orders dated July 2025 reflected: order dated 01/03/2025, check oxygen saturation every shift.
Further review revealed order dated 01/03/2025, monitor and record vital signs twice daily on day and
evening shift. Observation on 07/16/2025 at 8:00 a.m. revealed MA B during medication pass went to the
medication cart and started preparing to perform medication administration for Resident #13. MA B took the
pulse oximeter (to measure oxygen saturation level) to check her oxygen level. MA B did not clean the
machine prior to or after using on Resident #13, with Sani Wipes. MA B did use hand gel on his hands prior
to collecting supplies. The MA B took the generic Lidocaine Patch from the medication cart, took scissors
out of the drawer, without cleaning the scissors cutting off the top of the package. The MA took the scissors
without cleaning put on his gloves and cut the generic lidocaine patch into two pieces. MA B stated one for
Resident #13's knee and the other patch for her back. MA B took the scissors placed them back into the
medication cart without cleaning them. MA B gathered his patches and entered Resident #13's room. MA B
placed the patches on the two different areas of Resident #13. MA B left the room went back to the cart
removed his gloves, used hand sanitizer documented on the resident's clinical record and began to prepare
for the next medication pass. Observation on 07/16/2025
Residents Affected - Some
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455823
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455823
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Treemont Healthcare and Rehabilitation Center
5550 Harvest Hill Rd
Dallas, TX 75230
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
at 8:30 a.m. revealed MA B during medication pass went to the medication cart and started preparing to
perform medication administration for Resident #46. MA B took the pulse oximeter (to measure oxygen
saturation level) to check her oxygen level, the blood pressure cuff to check her blood pressure and the
electronic thermometer to check her temperature. MA B did not clean the machines prior to or after using
on Resident #46. MA B did use hand gel on his hands prior to collecting supplies. The MA B took the
generic Lidocaine Patch from the medication cart, took scissors out of the drawer, without cleaning the
scissors cutting off the top of the package. The MA took the scissors without cleaning put on his gloves and
cut the generic lidocaine patch into two pieces. MA B stated one for Resident #46's knee and the other
patch for her back. MA B took the scissors placed them back into the medication cart without cleaning
them. MA B gathered his patches and entered Resident #46's room. MA B placed the patches on the two
different areas of Resident #46. MA B left the room went back to the cart removed his gloves, used hand
sanitizer documented on the resident's clinical record and began to prepare for the next medication pass.
Observation on 07/16/2025 at 9:15 a.m. revealed MA B during medication pass went to the medication cart
and started preparing to perform medication administration for Resident #2. MA B took the pulse oximeter
(to measure oxygen saturation level) to check his oxygen level, the blood pressure cuff to check his blood
pressure and the skin touch electronic thermometer to check his temperature.[VT5] MA B did not clean the
machines prior to or after using on Resident #46. MA B did use hand gel on his hands prior to collecting
supplies. The MA B placed on gloves entered the room and took Resident #2's vital signs. MA B came out
of the room with the equipment (for checking vital signs) and placed the equipment back on top of the
medication cart not cleaning the equipment with any Sani-wipes. MA B left the room went back to the cart
removed his gloves, used hand sanitizer documented on the resident's clinical record and begin to prepare
for the resident's medications. In an interview on 07/16/2025 at 9:30 a.m., MA B stated he was to clean all
equipment that was used before and after use on each resident, to prevent the spread of infection. MA B
stated the scissors he thought since they were used to only open and cut the medication patch, they did not
have to be cleaned after each usage. In an interview on 07/16/2025 at 11:30 a.m., the ADON C stated the
expectation was for the staff to clean all equipment used prior to using on residents and after using on
residents. That included all direct care equipment, which included scissors. The ADON C stated she would
have to complete more infection control in-serves for equipment cleaning in between residents, she had just
completed an in-service on infection control recently with MA B, because he was new. The ADON stated
the risk in not cleaning the scissors would be cross contamination. In an interview on 07/16/2025 at 1:15
p.m. with interim DON revealed all direct care staff must clean equipment, including blood pressure cuffs,
pulse oximeter, thermometer, and scissors after having contact with each resident. The interim DON stated
they have Sani wipes available on all medication and treatment carts. The interim DON stated if the staff
was not cleaning the equipment appropriately this could spread germs to themselves and the residents.
Review of the in-services given in the past three months reflected an in-service dated June10th, 2025, for
infection control and cleaning of equipment. MA B had attended the meeting. Review of the facility's policy
Infection Control Plan dated March 2023, reflected, The facility has established and maintained an infection
prevention and control program designed to provide a safe, sanitary, and comfortable environment and to
help prevent the development and transmission of disease and infection . ensure that reusable equipment is
appropriately cleaned, disinfected, or reprocessed . 6. Resident care equipment. 3. Non-invasive resident
care equipment is cleaned . as need between use. all reusable items and equipment requiring special
cleaning, disinfection . shall be cleaned in accordance with our current procedures governing the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
455823
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
455823
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/17/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Treemont Healthcare and Rehabilitation Center
5550 Harvest Hill Rd
Dallas, TX 75230
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
cleaning. Facility [NAME], [NAME] (27070) - Infection Control 07/16/2025 12:59 PM During the morning
medication pass this morning at 8:45 am MA Omachi did not clean the scissors after using them to open a
package of Thrama care patch for Resident [NAME], MariaThen at 8:55 am MA Omachi used the same
scissors after using them on Resident [NAME] took them out of the drawer and used them to open another
package of Terma Care patches for Resident Elde [NAME] to place on her knee and back, he also cut the
patch in half to use on the two separate areas. did not clean placing them back int he cart. during the
medication pass the MA Omachi used the B/P pressure cuff the O2 pulsometer & the thermometer
(touching to the face) of Residents [NAME], [NAME], & Resident [NAME] without cleaning the equipment in
between usage. During an interview the MA Omachi stated that he did not think to clean all the equipment.
he did know if the equipment was not clean then it could cause the spread of infection.
Event ID:
Facility ID:
455823
If continuation sheet
Page 6 of 6