Inspection visit
Health inspection
Citations
9 citations recorded*CMS
What do CMS severity letters mean?
Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.
General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.
Each letter combines severity with scope: how many residents the deficiency affected.
- 0166GeneralS&S Dpotential for harm
Try to resolve each resident's complaints quickly.
- 0309GeneralS&S Epotential for harm
Provide necessary care and services to maintain or improve the highest well being of each resident .
- 0314GeneralS&S Dpotential for harm
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
- 0333GeneralS&S Epotential for harm
Ensure that residents are safe from serious medication errors.
- 0371GeneralS&S Epotential for harm
Store, cook, and serve food in a safe and clean way.
- 0411GeneralS&S Epotential for harm
Provide routine and 24-hour emergency dental care for each resident.
- 0431GeneralS&S Dpotential for harm
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
- 0441GeneralS&S Dpotential for harm
Have a program that investigates, controls and keeps infection from spreading.
- 0514GeneralS&S Dpotential for harm
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
FAQ · About this visit
Common questions about this visit
What happened during the August 17, 2017 survey of Norfolk Health Care Center?
This was a inspection survey of Norfolk Health Care Center on August 17, 2017. The surveyor cited 9 deficiencies, recorded on the federal Form 2567 statement of deficiencies.
Were any deficiencies cited at Norfolk Health Care Center on August 17, 2017?
Yes, 9 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Try to resolve each resident's complaints quickly."
What type of survey was this?
This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.
SourceView on CMS Care Compare
Next steps
Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.
Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.
Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.