Skip to main content

Inspection visit

Health inspection

THE HILLS HEALTHCARE CENTERCMS #5550451 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0760 Ensure that residents are free from significant medication errors. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure licensed nurses administered the prescribed dose of Clozaril (an Antipsychotic medication [medications that are used for some types of mental distress or disorder] to treat schizophrenia [a serious mental illness that affects how a person thinks, feels, and behaves]) 200 milligrams (mg-unit of measure) to one of nine sampled residents (Resident 1) from 11/23/2023 to 1/29/2024. Resident 1 was administered a total of 31 incorrect (higher than prescribed) doses of Clozaril. Residents Affected - Some The deficient practice of failing to administer medications in accordance with physician's orders placed Resident 1 at risk for serious health complications as a result of being administered a higher dose of Clozaril than prescribed. Findings: A review of Resident 1 ' s Face Sheet (admission record) indicated the resident was admitted to the facility on [DATE] with diagnoses that included schizophrenia. A review of Resident 1' s Minimum Data Set (MDS, a standardized assessment and care screening tool), dated 12/28 /23 indicated Resident 1 had moderately impaired cognition (the process of acquiring knowledge and understanding through thought, experience, and the senses) with skills required for daily decision making. The MDS indicated Resident 1 required supervision with eating and oral hygiene. A review of Resident 1 ' s Physician ' s Orders indicated the following: 1. Clozaril 225 mg by mouth twice a day for schizophrenia manifested by constant talking, ordered 1/19/2020 and discontinued 11/22/2023. 2. Clozaril 200 mg by mouth twice a day for schizophrenia manifested by constant talking, with order date of 11/22/2023. A review of Resident 1 ' s Clozaril medication bubble pack (a small package enclosing the medication in transparent dome-shaped plastic on a flat cardboard backing that also includes a count of the medications remaining and the total amount of medications administered) indicated the following: 1. Clozapine 200 mg tablet, with a label: morning, with 18 tablets intact of a package of 31 tablets, delivery date 1/05/2024. 2. Clozapine 25 mg tablet, with a label: morning, with 16 tablets intact of a package of 31 (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 555045 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555045 B. Wing A. Building (X3) DATE SURVEY COMPLETED 02/14/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hills Healthcare Center 10158 Sunland Blvd Sunland, CA 91040 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760 tablets, delivery date 1/05/2024. Level of Harm - Minimal harm or potential for actual harm 3. Clozapine 200 mg tablet, with a label: evening, with 17 tablets intact of a package of 31 tablets, delivery date 1/05/2024. Residents Affected - Some 4. Clozapine 25 mg tablet, with a label: morning, with 18 tablets intact of a package of 31 tablets, delivery date 1/05/2024. A review of Resident 1 ' s Care Plan for Antipsychotic Medication, last reviewed 12/23/2023, indicated a goal that Resident 1 will interact peacefully in social situations for 90 days. The care plan indicated an intervention to administer medications as ordered. During a concurrent interview and record review on 1/29/2024, at 1:00 p.m. with Licensed Vocational Nurse 1 (LVN 1), LVN 1 reviewed Resident 1 ' s Medication Administration Record (MAR- a record of all medications taken by a resident on a day-to-day basis) for 11/2023, 12/2023, and 1/2024. LVN 1 stated that on the following dates, LVN 1 administered 225mgs of Clozapine to Resident 1 instead of the prescribed dose of 200 mgs of Clozapine: 1. 11/24/2023 9 a.m. dose 2. 11/25/2023 9 a.m. dose 3. 11/30/2023 9 a.m. dose 4. 12/09/2023 9 a.m. dose 5. 12/15/2023 9 a.m. dose 6. 12/21/2023 9 a.m. dose 7. 12/22/2023 9 a.m. dose 8. 12/23/2023 9 a.m. dose 9. 12/28/2023 9 a.m. dose 10. 12/29/2023 9 a.m. dose 11. 1/03/2024 9 a.m. dose 12. 1/04/2024 9 a.m. dose 13. 1/06/2024 9 a.m. dose 14. 1/11/2024 9 a.m. dose 15. 1/13/2024 9 a.m. dose 16. 1/15/2024 9 a.m. dose (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555045 If continuation sheet Page 2 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555045 B. Wing A. Building (X3) DATE SURVEY COMPLETED 02/14/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hills Healthcare Center 10158 Sunland Blvd Sunland, CA 91040 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760 17. 1/18/2024 9 a.m. dose Level of Harm - Minimal harm or potential for actual harm 18. 1/19/2024 9 a.m. dose 19. 1/19/2024 5 p.m. dose Residents Affected - Some 20. 1/20/2024 9 a.m. dose 21. 1/21/2024 9 a.m. dose 22. 1/22/2024 9 a.m. dose LVN 1 stated she should have followed Resident 1 ' s physician order of Clozaril 200mg, but mistakenly administered Clozaril 225mg to Resident 1. LVN 1 stated it was important to follow the physician ' s order so that Resident 1 would not receive a higher than intended dose of the medication. LVN 1 stated Resident 1 could have been at risk for sedation (the state of being relaxed or sleepy because of a drug) and constipation (a problem with passing stool) due to receiving a higher than prescribed dose of Clozaril. During a concurrent interview and record review with Licensed Vocational Nurse 2 (LVN 2) on 1/29/2024 at 1:11 p.m., LVN 2 reviewed Resident 1 ' s MAR for 11/2023, 12/2023, and 1/2024. LVN 2 stated that on the following dates, LVN 2 administered 225 mgs of Clozapine to Resident 1 instead of the prescribed dose of 200 mgs of Clozapine: 1. 11/26/2023 9 a.m. dose 2. 11/27/2023 9 a.m. dose 3. 11/28/2023 9 a.m. dose 4. 12/03/2023 9 a.m. dose 5. 12/04/2023 9 a.m. dose 6. 12/05/2023 9 a.m. dose 7. 12/10/2023 9 a.m. dose 8. 12/30/2023 9 a.m. dose 9. 12/31/2023 9 a.m. dose LVN 2 stated she should have followed Resident 1 ' s physician order of Clozaril 200 mg, but mistakenly administered Clozaril 225 mg to Resident 1. LVN 2 stated it was important to follow the physician ' s order so that Resident 1 would not receive a higher than intended dose of the medication. LVN 2 stated that Resident 1 could have been at risk for becoming lethargic (lack of energy) or be at risk for falls. During a concurrent interview and record review with the Director of Nursing (DON) on 2/14/2024 at (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555045 If continuation sheet Page 3 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555045 B. Wing A. Building (X3) DATE SURVEY COMPLETED 02/14/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Hills Healthcare Center 10158 Sunland Blvd Sunland, CA 91040 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760 Level of Harm - Minimal harm or potential for actual harm 3:15 p.m., the DON read the facility ' s policy and procedure titled, Specific Medication Administration Procedures General Procedures to Follow For All Medications last reviewed on 10/11/2023. The policy and procedure indicated the licensed nurse is to read the medication label three times before pouring (giving). The DON stated it was implied in the policy that the licensed nurse will check the medication label with the physician ' s order to ensure the right medication dose is given to the resident. Residents Affected - Some FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555045 If continuation sheet Page 4 of 4

Reading this as a family member? Your long-term care ombudsman is a free advocate for residents and families.

Back to top

Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0760GeneralS&S Epotential for harm

    F760 - Residents are free of any significant medication errors

    Ensure that residents are free from significant medication errors.

FAQ · About this visit

Common questions about this visit

What happened during the February 14, 2024 survey of THE HILLS HEALTHCARE CENTER?

This was a inspection survey of THE HILLS HEALTHCARE CENTER on February 14, 2024. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at THE HILLS HEALTHCARE CENTER on February 14, 2024?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Ensure that residents are free from significant medication errors."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

Share this reportEmail

Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.