F 0760
Ensure that residents are free from significant medication errors.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, and record review, the facility failed to ensure licensed nurses administered the prescribed dose
of Clozaril (an Antipsychotic medication [medications that are used for some types of mental distress or
disorder] to treat schizophrenia [a serious mental illness that affects how a person thinks, feels, and
behaves]) 200 milligrams (mg-unit of measure) to one of nine sampled residents (Resident 1) from
11/23/2023 to 1/29/2024. Resident 1 was administered a total of 31 incorrect (higher than prescribed)
doses of Clozaril.
Residents Affected - Some
The deficient practice of failing to administer medications in accordance with physician's orders placed
Resident 1 at risk for serious health complications as a result of being administered a higher dose of
Clozaril than prescribed.
Findings:
A review of Resident 1 ' s Face Sheet (admission record) indicated the resident was admitted to the facility
on [DATE] with diagnoses that included schizophrenia.
A review of Resident 1' s Minimum Data Set (MDS, a standardized assessment and care screening tool),
dated 12/28 /23 indicated Resident 1 had moderately impaired cognition (the process of acquiring
knowledge and understanding through thought, experience, and the senses) with skills required for daily
decision making. The MDS indicated Resident 1 required supervision with eating and oral hygiene.
A review of Resident 1 ' s Physician ' s Orders indicated the following:
1. Clozaril 225 mg by mouth twice a day for schizophrenia manifested by constant talking, ordered
1/19/2020 and discontinued 11/22/2023.
2. Clozaril 200 mg by mouth twice a day for schizophrenia manifested by constant talking, with order date of
11/22/2023.
A review of Resident 1 ' s Clozaril medication bubble pack (a small package enclosing the medication in
transparent dome-shaped plastic on a flat cardboard backing that also includes a count of the medications
remaining and the total amount of medications administered) indicated the following:
1. Clozapine 200 mg tablet, with a label: morning, with 18 tablets intact of a package of 31 tablets, delivery
date 1/05/2024.
2. Clozapine 25 mg tablet, with a label: morning, with 16 tablets intact of a package of 31
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555045
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555045
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/14/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hills Healthcare Center
10158 Sunland Blvd
Sunland, CA 91040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
tablets, delivery date 1/05/2024.
Level of Harm - Minimal harm
or potential for actual harm
3. Clozapine 200 mg tablet, with a label: evening, with 17 tablets intact of a package of 31 tablets, delivery
date 1/05/2024.
Residents Affected - Some
4. Clozapine 25 mg tablet, with a label: morning, with 18 tablets intact of a package of 31 tablets, delivery
date 1/05/2024.
A review of Resident 1 ' s Care Plan for Antipsychotic Medication, last reviewed 12/23/2023, indicated a
goal that Resident 1 will interact peacefully in social situations for 90 days. The care plan indicated an
intervention to administer medications as ordered.
During a concurrent interview and record review on 1/29/2024, at 1:00 p.m. with Licensed Vocational Nurse
1 (LVN 1), LVN 1 reviewed Resident 1 ' s Medication Administration Record (MAR- a record of all
medications taken by a resident on a day-to-day basis) for 11/2023, 12/2023, and 1/2024. LVN 1 stated that
on the following dates, LVN 1 administered 225mgs of Clozapine to Resident 1 instead of the prescribed
dose of 200 mgs of Clozapine:
1. 11/24/2023 9 a.m. dose
2. 11/25/2023 9 a.m. dose
3. 11/30/2023 9 a.m. dose
4. 12/09/2023 9 a.m. dose
5. 12/15/2023 9 a.m. dose
6. 12/21/2023 9 a.m. dose
7. 12/22/2023 9 a.m. dose
8. 12/23/2023 9 a.m. dose
9. 12/28/2023 9 a.m. dose
10. 12/29/2023 9 a.m. dose
11. 1/03/2024 9 a.m. dose
12. 1/04/2024 9 a.m. dose
13. 1/06/2024 9 a.m. dose
14. 1/11/2024 9 a.m. dose
15. 1/13/2024 9 a.m. dose
16. 1/15/2024 9 a.m. dose
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555045
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555045
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/14/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hills Healthcare Center
10158 Sunland Blvd
Sunland, CA 91040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
17. 1/18/2024 9 a.m. dose
Level of Harm - Minimal harm
or potential for actual harm
18. 1/19/2024 9 a.m. dose
19. 1/19/2024 5 p.m. dose
Residents Affected - Some
20. 1/20/2024 9 a.m. dose
21. 1/21/2024 9 a.m. dose
22. 1/22/2024 9 a.m. dose
LVN 1 stated she should have followed Resident 1 ' s physician order of Clozaril 200mg, but mistakenly
administered Clozaril 225mg to Resident 1. LVN 1 stated it was important to follow the physician ' s order
so that Resident 1 would not receive a higher than intended dose of the medication. LVN 1 stated Resident
1 could have been at risk for sedation (the state of being relaxed or sleepy because of a drug) and
constipation (a problem with passing stool) due to receiving a higher than prescribed dose of Clozaril.
During a concurrent interview and record review with Licensed Vocational Nurse 2 (LVN 2) on 1/29/2024 at
1:11 p.m., LVN 2 reviewed Resident 1 ' s MAR for 11/2023, 12/2023, and 1/2024. LVN 2 stated that on the
following dates, LVN 2 administered 225 mgs of Clozapine to Resident 1 instead of the prescribed dose of
200 mgs of Clozapine:
1. 11/26/2023 9 a.m. dose
2. 11/27/2023 9 a.m. dose
3. 11/28/2023 9 a.m. dose
4. 12/03/2023 9 a.m. dose
5. 12/04/2023 9 a.m. dose
6. 12/05/2023 9 a.m. dose
7. 12/10/2023 9 a.m. dose
8. 12/30/2023 9 a.m. dose
9. 12/31/2023 9 a.m. dose
LVN 2 stated she should have followed Resident 1 ' s physician order of Clozaril 200 mg, but mistakenly
administered Clozaril 225 mg to Resident 1. LVN 2 stated it was important to follow the physician ' s order
so that Resident 1 would not receive a higher than intended dose of the medication. LVN 2 stated that
Resident 1 could have been at risk for becoming lethargic (lack of energy) or be at risk for falls.
During a concurrent interview and record review with the Director of Nursing (DON) on 2/14/2024 at
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555045
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555045
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/14/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Hills Healthcare Center
10158 Sunland Blvd
Sunland, CA 91040
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0760
Level of Harm - Minimal harm
or potential for actual harm
3:15 p.m., the DON read the facility ' s policy and procedure titled, Specific Medication Administration
Procedures General Procedures to Follow For All Medications last reviewed on 10/11/2023. The policy and
procedure indicated the licensed nurse is to read the medication label three times before pouring (giving).
The DON stated it was implied in the policy that the licensed nurse will check the medication label with the
physician ' s order to ensure the right medication dose is given to the resident.
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555045
If continuation sheet
Page 4 of 4