F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation and interview, the facility failed to ensure that call button was placed within reach for two of 12
sampled residents (Residents 9 and 46).
Residents Affected - Few
This deficient practice resulted in the residents not being able to access staff assistance as needed for
Residents 9 and 46.
Findings:
A review of Resident 9's admission Record indicated Resident 9 was originally admitted to the facility on
[DATE] and was readmitted on [DATE] with diagnoses that included chronic obstructive pulmonary disease
(COPD - group of lung diseases that block airflow and make it difficult to breathe), epilepsy (a brain
disorder that causes recurring, unprovoked seizures [a burst of uncontrolled electrical activity between
brain cells]), and hyperlipidemia (HLD -an excess of lipids or fat in the body).
A review of Resident 9's Minimum Data Set (MDS-a standardized assessment and care screening tool),
dated 11/6/2023, indicated Resident 9 cognitive skills (thought processes) for daily decision making were
not intact. Resident 9 needed assistance with self-care, required partial/moderate assistance on staff for
activities of daily living (ADLs-shower/bath, dressing and toileting hygiene).
During a concurrent observation and interview on 12/5/2023 at 8:21 a.m., with Resident 9, Resident 9's call
button was observed on the nightstand. Resident 9 stated she did not know where her call button was.
During a concurrent observation and interview on 12/5/2023 at 8:21 a.m., with (Licensed Vocational Nurse
1) LVN 1, LVN 1 stated Resident 9's call button was on the nightstand instead of being within reach of
Resident 9 so that she can call for staff assistance when needed. LVN 1 stated potential adverse effects of
not having the call button within Resident 9's reach was, a lot of things can happen, falling number one.
A review of Resident 46' admission Record indicated Resident 46 was admitted to the facility on [DATE]
and was readmitted on [DATE] with diagnoses including type 2 diabetes (body's inability to process blood
sugar), anxiety disorder (a mood disorder), pain in right shoulder, pain in the right hip, and chest pain.
A review of Resident 46's MDS dated [DATE], indicated Resident 46 was cognitively intact for daily decision
making and needed supervision with self-care, required partial/moderate assistance on staff for ADL
(shower/bath, dressing and toileting hygiene).
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 19
Event ID:
555061
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During a concurrent observation and interview on 12/5/2023 at 9:00 a.m., with Resident 46, Resident 46's
call button was observed behind his bed. Resident 46 stated, the facility had not provided him with a call
button and did not know what it is.
During a concurrent observation and interview on 12/5/2023 at 9:15 a.m., with Certified Nurse Assistant 5 (
CNA 5), CNA 5 stated, the call light should not be behind the resident's bed and explained to the resident
how to use the call button.
During an interview on 12/7/2023 at 3:06 p.m., with the Director of Nursing (DON), DON stated Residents
call buttons should be within reach of the residents so that can be able to reach staff for assistance. DON
stated potential adverse outcome of not having the call button within reach of the resident is that residents
care may not be rendered to them when needed.
A review of facility's policy and procedures (P&P), titled, Answering the call Light dated 10/2010, indicated,
the purpose of the procedure is to respond to the resident's request and needs .When the is in bed or
confined to a chair be sure the call light is within easy reach of the resident.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 2 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0622
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Not transfer or discharge a resident without an adequate reason; and must provide documentation and
convey specific information when a resident is transferred or discharged.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to communicate in a timely manner a residents change in
condition to the physician for one of 12 sampled residents (Resident 4).
This deficient practice has the potential to result in the delay in care for Resident 4.
Findings:
A review of Resident 4's admission Record indicated Resident 4 was originally admitted to the facility on
[DATE] and was readmitted on [DATE] with diagnoses that included (COPD - group of lung diseases that
block airflow and make it difficult to breathe), acute respiratory failure (when the lungs cannot release
enough oxygen into the body which prevents the organs from properly functioning), and hypertension
(hypertensive [high or raised] blood pressure).
A review of Resident 4's Minimum Data Set (MDS-a standardized assessment and care screening tool),
dated 9/22/2023, indicated Resident 4 was intact in cognitive skills (thought processes) for daily decision
making and needed some help with self-care, required extensive assistance on staff for activities of daily
living (ADLs-bed mobility, Transfer, dressing, personal hygiene, and toileting hygiene).
A review of Resident 4's situation, background, appearance and review/notify (SBAR - a tool to facilitate
prompt and appropriate communication in healthcare settings, especially amongst physicians and nurses)
dated 6/21/2023, indicated Resident 4 was having increased confusion and at 7:25 p.m., a message was
left for the medical doctor (MD) to call back.
During a concurrent interview and record review on 12/7/2023 at 4:41 p.m., with the Director of Nursing
(DON), Resident 4's SBAR dated 6/21/2023, and nursing progress noted date 6/20/2023 to 6/22/2023 were
reviewed. The SBAR indicated, a message was left for the medical doctor (MD) to call back. DON stated,
MD is given time to call back and if no response then call the medical director right away. DON stated there
was no documented evidence in the nursing progress notes reviewed from 6/20/2023 to 6/22/2023 that the
MD was notified of Resident 4's change in condition (COC - a deterioration in health, mental, or
psychosocial status). DON stated potential adverse outcome of not communicating a COC to the MD could
lead to further changes in COC and hospitalization.
A review of facility's policy and procedures (P&P), titled, Acute Condition Changes -Clinical Protocol dated
3/2018, indicated, the nursing staff will contact the physician based on the urgency of the situation. For
emergencies they will call or page the physicians and request a prompt response (within approximately one
half hour or less) .The attending physician (or a practitioner providing backup coverage) will respond in a
timely manner to notification of problems or changes in condition and status. The nursing staff will contact
the medical director for additional guidance and consultation if they do not receive a timely or appropriate
response.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 3 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0637
Assess the resident when there is a significant change in condition
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to notify the physical of resident refusal to be transferred to
the general acute care hospital (GACH) for one of 12 sampled residents (Resident 47).
Residents Affected - Few
This deficient practice had the potential to result in delay of care hospitalization for Resident 47.
Findings:
A review of Resident 47's admission Record indicated Resident 47 was originally admitted to the facility on
[DATE] and was readmitted on [DATE] with diagnoses that included diabetes mellitus (DM -when the blood
sugar is too high), and hypertensive heart disease, cerebral infarction (a result of disrupted blood floor to
the brain), and personal history transient ischemic attack (TIA - a temporary blockage of blood flow to the
brain).
A review of Resident 47's Minimum Data Set (MDS-a standardized assessment and care screening tool),
dated 9/23/2023, indicated Resident 47 had cognitive skills (thought processes) for daily decision making
were intact. Resident 47 needed some help with self-care, required limited assistance on staff for activities
of daily living (ADLs- bed mobility, Transfer, dressing, personal hygiene, and toileting hygiene).
A review of Resident 47's physicians orders dated 9/12/2023 at 6:30 p.m., indicated to transfer Resident 47
to GACH for further evaluation of increase weakness increased confusion, and decline with ADL's.
A review of Resident 47's nursing progress notes dated 9/12/2023 at 9:31 p.m., indicated Resident 47
refused to transfer to GACH for further evaluation and that ambulance transportation was cancelled.
During a concurrent interview and record review on 12/6/2023 at 1:48 p.m., with Director of Nursing (DON),
Resident 47's physicians orders dated 9/12/2023 and nursing progress noted dated 9/12/2023 to 9/13/2023
were reviewed. The physicians order indicated, Resident 47 to GACH for further evaluation of increase
weakness increased confusion and decline with ADL's. DON stated there was no documented evidence in
the nursing progress notes reviewed from 6/20/2023 to 6/22/2023 that the MD was notified of Resident 47's
refusal to transfer to GACH. DON states the physician should have been notified of Resident 47's refusal to
transfer to GACH for possible alternative treatment plan. DON stated potential adverse outcome of not
communicating Resident 47's refusal to transfer to GACH could lead to further changes in condition (COC a deterioration in health, mental, or psychosocial status) and delay in care.
A review of facility's policy and procedures (P&P), titled, Charting and Documentation dated 7/2017,
indicated, all services provided to the resident, progress toward the care plan goals, or any other changes
in the residents medical, physical, functional, or psychosocial condition, shall be documented in the
residents' medical record. The medical record should facilitate communication between the interdisciplinary
team regarding the resident's condition and response to care.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 4 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0645
PASARR screening for Mental disorders or Intellectual Disabilities
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure staff properly assessed and document resident's
medical diagnosis listed on admission Record, (a medical record that includes past and present medical
history and findings), and on Preadmission Screening and Resident Review, (PASARR- a federally required
screening to help identify individuals with possible serious mental illnesses requiring a specialized follow up
evaluation).
Residents Affected - Few
The deficient practice resulted in Resident 362 not receiving a PASARR II (assessment that determines if
resident's mental condition could be met in the nursing facility or if the individual requires specialized
services) and subsequent follow up.
Findings:
A review of Resident 362's admission Record indicated, Resident 362 was admitted to the facility on [DATE]
with a diagnosis of unspecified schizophrenia (a mental illness that affects your thoughts, mood, and
behavior).
During a concurrent interview and record review on 12/6/23 at 4:01 p.m. the Director of Nursing (DON)
reviewed Resident 362's PASARR level 1 screening, dated 6/8/2021. The DON confirmed section V number
26 of the PASARR was answered no indicating the resident did not have a mental disorder. The DON
stated, I am responsible for PASARR forms. The PASARR II was not completed, I missed the diagnosis
from the history . The DON stated the resident could not receive appropriate care for mental illness due to
the incorrect PASARR.
A review of a facility policy & procedures (P&P) titled, admission Criteria, dated March2019, indicated, All
new admissions and readmissions are screened for mental disorders (MD), intellectual disabilities (ID) or
related disorders (RD) per the Medicaid Pre-admission Screening and Resident Review (PASARR)
process. The facility conducts a Level I PASARR screen for all potential admissions to determine if the
individual meets the criteria for a MD, ID, or RD. If the level I screen indicates that the individual may meet
the criteria for a MD, ID, or RD, he or she is referred to the state PASARR representative for the Level II
(evaluation and determination) screening process.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 5 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to:
1. Ensure transportation to dialysis was arranged for one out of four sampled residents (Resident 23).
Residents Affected - Few
2. Document and notify the physician that Resident 23 missed dialysis (a procedure to remove waste
products and excess fluid from the blood when the kidneys stop working properly) on 9/21/2023 and
12/2/2023.
This deficient practice had the potential to cause a life-threatening build of toxins in the resident's body
which could cause worsening in existing medical conditions, permanent damage to organs, and death.
Findings,
A review of Resident 23's admission Record indicated the facility admitted the resident on 8/14/2023 with
diagnoses including type 2 diabetes (a group of diseases that result in too much sugar in the blood), end
stage renal disease (the gradual loss of kidney function), left hand contracture (a condition of shortening
and hardening of muscles), allergic urticaria (a skin condition that causes itchy welts), hypotension (low
blood pressure), anemia (low red blood cells), hyperlipidemia (elevated cholesterol), dependence on renal
dialysis ( treatment for people whose kidneys are failing), benign prostatic hyperplasia (enlarged prostate
gland), and lack of coordination.
A review of Resident 23's Minimum Data Set (MDS - a standardized assessment and care screening tool)
dated 9/23/2023, indicated the resident was cognitively (the mental ability to make decisions of daily living)
intact. The MDS indicated the resident needed extensive two-person physical assistance with transfers,
dressing, toilet use, and personal hygiene.
A review of Resident 23's physician orders, dated 12/05/2023, indicated an order for hemodialysis (a
procedure where a dialysis machine and a special filter called an artificial kidney, or a dialyzer, are used to
clean the blood) every Tuesday, Thursday, and Saturday.
A review of Resident 23's progress notes for 9/21/2023 revealed there was no documentation indicating the
resident's physician was notified of missed dialysis.
A review of Resident 23's progress notes for 12/2/2023 revealed there was no documentation indicating the
resident's physician was notified of missed dialysis.
During an interview on 12/5/2023 at 9:00 AM, Resident 23 stated, he had missed several dialysis
appointments because transportation was late or did not show up. Resident 23 stated, no one at the facility
informed him (Resident 23) why the transportation was late or did not show up.
During an interview on 12/5/2023 at 2:00 PM., Licensed Vocational Nurse (LVN 1) stated, Resident 23 did
not go to dialysis on 9/21/2023 and 12/2/2023. LVN 1 stated there were no nursing progress notes
indicating if the Medical Doctor was notified. LVN stated, it was important to notify the Medical Doctor when
the resident did not go to dialysis appointments so that the doctor could recommend another option.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 6 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview on 12/7/2023 at 3:00 PM, the Director of Nurses (DON) stated, charge nurses were
expected to call the Medical Doctor and document when a resident refused to go to dialysis. The DON
stated, it was important to call the Medical Doctor to report the change of condition (refusal of dialysis) so
the Medical Doctor could provide alternative recommendations.
A record review of a facility policy and procedures titled, Change in a Resident's Condition or Status dated
May 2017, indicated the facility shall promptly notify the resident, his or her Attending Physician, and
representative (sponsor) of changes in the resident's medical/mental condition and/or status. The policy
indicated The nurse will notify the resident's Attending Physician or physician on call when there is a refusal
of treatment.
A record review of a facility policy and procedures titled, Charting and Documentation revised July 2017,
indicated all services provided to the resident, progress toward the care plan goals, or any changes in the
resident's medical, physical, functional, or psychosocial condition, shall be documented in the resident's
medical, physical, functional or psychosocial condition, shall be documented in the resident's medical
record.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 7 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0727
Level of Harm - Minimal harm
or potential for actual harm
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on
a full time basis.
Based on observation, interview, and record review the facility failed to ensure a Registered Nurse (RN)
was available to work for at least 8 consecutive hours a day.
Residents Affected - Some
This deficient practice placed all 47 residents in the facility at risk for delayed care and services, missed
treatments and/or medications, and a potential delay in emergency care.
Findings.
A review of Resident 27's admission Record indicated the facility admitted the resident on 9/29/2018 and
readmitted the resident on 9/02/2020 with diagnoses including unspecified convulsions (seizures),
traumatic brain injury, schizophrenia (mental disorder which leads to hallucinations, irrational thoughts, and
behaviors), hypertension (high blood pressure), and major depressive disorder.
A review of Resident 27's Minimum Data Set (MDS - a standardized assessment and care screening tool)
dated 10/10/2023, indicated Resident 27's was cognitively (the mental ability to make decisions of daily
living) intact. The MDS indicated Resident 27 required supervision with toilet transfers, dressing, and
bathing.
During an interview on 12/5/2023 at 9:00 AM, Resident 27 stated, the time she (Resident 27) had spent in
the facility she (Resident 27) had not seen a Registered Nurse. The resident reported only receiving care
from Certified Nurse Assistants (CNAs). The resident stated she (Resident 27) would feel safer knowing
there was a Registered Nurse in the building to assess her (Resident 27) in case she had a change in
condition.
A review of the facility's Census and Direct Care Service Hours Per Patient Day(number of nurses on shift
based on number of residents in the facility) for the month of November 2023, indicated the facility did not
have a Registered Nurse on 21 out of 30 days (11/4/2023, 11/5/2023, 11/6/2023, 11/7/2023, 11/8/2023,
11/9/2023, 11/10/2023, 11/13/2023, 11/14/2023, 11/15/2023, 11/16/2023, 11/17/2023,
11/20/2023, 11/21/2023, 11/22/2023, 11/23/2023, 11/24/2023, 11/27/2023, 11/28/2023, 11/29/2023, and
11/30/2023).
During an interview on 12/8/2023 at 9:00 AM, CNA5 stated, she (CNA5) worked on Saturdays, and had not
seen an RN in the facility on Saturdays. CNA5 stated, sometimes the Director of Nurses (DON) was on call
but would not be physically in the building.
During an interview on 12/8/2023 at 9:30 AM, The Director of Staff Development (DSD) stated the facility
had an on call Registered Nurse, but there was no Registered Nurse in the facility on the weekends.
During an interview on 12/8/2023 at 10:00 AM, DON stated, he (DON) was on call all weekends and
confirmed there was no Registered Nurse in the facility on the weekends. The DON stated it was important
for a Registered Nurse to be physically in the facility to provide appropriate care and treatment to the
residents.
A review of a facility's policy and procedure titled Staffing dated January 2023, indicated the
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 8 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0727
Level of Harm - Minimal harm
or potential for actual harm
primary goal of this staffing policy is to ensure the delivery of high-quality care and services to residents of
the nursing home while maintaining compliance with applicable laws and regulations. The staffing mix will
include licensed nurses (RN, LVN), certified nursing assistants, and other necessary personnel based on
resident needs. The nursing home will ensure a diverse and skilled workforce to address the unique
requirements of the residents.
Residents Affected - Some
A review of the Facility Assessment (the facility's self-evaluation of its resident population and identification
of the resources needed to provide the necessary person-centered care and services the residents require)
dated 10/25/2023, indicated, facility resources needed to provide competent support and care for the
resident population every day and during emergencies. Nursing Services include Director of Nurses,
Register Nurse, Licensed Vocational Nurse, Certified Nurse Assistant, medication aide and MDS nurse.
General staffing plan to match acuity level of residents. Plan indicated, at least 1 RN per day.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 9 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
b. During an observation of the facility's medication storage room on 12/06/2023 at 2:53 p.m., a bottle of
Naproxen Sodium 220 mg with 100 tablets was observed with a labeled expiration date of September 2023,
two bottles of Magnesium 400mg with 120 tablets were observed with a labeled expiration date of 10/2023,
and two bottles of fish oil 500mg with 130 soft gel capsules were observed with a labeled expiration date of
10/2023
During an interview 12/7/2023 at 1 p.m., Licensed Vocational Nurse (LVN 2) stated central supply
(department responsible for receiving, storing, and distributing medical and surgical supplies and
equipment) was responsible for checking for expired medications and for disposing expired medications.
LVN 2 stated it was important to check all medications for the safety of the residents.
During an interview on 12/7/2023 at 3 p.m., The Director of Nurses (DON) stated the charge nurse was
responsible for checking over the counter medications every month. The DON stated, administering expired
medications had the potential to cause adverse effects (harmful and undesired effect resulting from a
medication or intervention and procedures) and medications to be ineffective.
A review of a facility's policy and procedures titled, Storage of Medications dated 11/2020, indicated the
facility stored all drugs and biologicals in a safe, secure, and orderly manner. The policy indicated
discontinued, outdated, or deteriorated drugs or biologicals [a class of drugs that are produced using a
living system, such as a microorganism, plant cell, or animal cell] were returned to the dispensing [issuing]
pharmacy or destroyed.
Based on observation, interview, and record review the facility failed ensure medications were stored as per
the facility's policy and procedures titled Storage of Medications dated 11/2020. By failing to:
1. Safely store medications for one of 12 sample residents (Resident 11). Antacid tablets (Calcium
Carbonate-used to treat symptoms caused by too much stomach acid such as heartburn, upset stomach,
or indigestion), Biotin, ( a B-Vitamin essential nutrient available as a dietary supplement), Vitamin D3 (A
supplement that helps the body absorb calcium), Isopropyl alcohol 91% proof (A powerful agent used for
disinfecting and sanitizing purposes) and Voltaren Gel (Medication used to relieve joint and muscle pain)
were observed stored in Resident 11's bedside drawer.
2. Discard a bottle of Naproxen Sodium (nonsteroidal anti-inflammatory drug) 220 milligrams (mg) with 100
tablets with a labeled expiration date of 9/2023.
3. Discard two bottles of Magnesium Oxide (supplement to treat low magnesium levels in the body) 400mg
with 120 tablets with a labeled expiration date of 10/2023.
4. Discard two bottles of fish oil (supplement ) 500mg with 130 soft gel capsules with a labeled expiration
date of 10/2023.
These deficient practices had the potential to result in unsafe medication administration, improper
administration, overdose, interactions with prescribed medications, and serious injury or harm. These
deficient practices also had the potential to affect medication efficacy (the power to produce
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 10 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
the desired effect) and reduce the therapeutic (intended to treat diseases or disorders) effects of
medications administered to all 47 residents in the facility.
Findings:
a. A review of Resident 11's admission record indicated the facility admitted the resident originally on
4/11/2023 and readmitted the resident on 11/21/2023, with diagnoses that included chronic obstructive
pulmonary disease (COPD [a group of diseases that cause airflow blockage and breathing related
problems]), Anemia (a condition in which the body does not have enough healthy red blood cells),
schizophrenia (a mental disorder characterized by disruption in thought processes, perceptions, emotional
responsiveness and social interactions), and Major depressive Disorder (a mood disorder that causes a
persistent feeling of sadness and loss of interest)
A review of Resident 11's Minimum Data Set (MDS - assessment and care screening tool) dated
9/11/2023, indicated the resident was assessed to be cognitively intact, and was independent with all
activities of daily living.
A review of Resident 11's clinical record indicated there was no documented evidence the resident was
assessed for self-administration of oral (taken by mouth) medication.
A review of Resident 11's physician's order dated 12/6/2023 indicated Resident 11 did not have an order for
Antacid tablets, Biotin, Vitamin, Isopropyl alcohol 91% proof, and Voltaren Gel.
A review of Resident 11's medication administration record (MAR) dated 12/1/2023-12/31/2023 indicated
Resident 11 did not have the medications at bedside as part of her listed medication regimen.
During an observation of Resident 11's room on 12/5/2023 at 10:30AM, a bottle of Antacid tablets, Biotin,
Vitamin, Isopropyl alcohol 91% proof, and Voltaren Gel were observed inside Resident 11's bedside drawer.
During an interview on 12/5/2023 at 10:37AM, Resident 11 stated she (Resident 11) would use the Antacid
Tablets for occasional upset stomach and heart burn because the nurses took too long to bring the antacid
medication. The resident stated the biotin and Vitamin D3 were supplements her (Resident 11's) daughter
brought into the facility. The resident would use the Isopropyl alcohol to disinfect the nasal cannula and the
Voltaren gel was for neck pain.
During an interview on 12/5/2023 at 11:05AM, Licensed Vocational Nurse 1 (LVN 1) stated Resident 11
should not have medications at bedside and did not have a self-administration order (a physician's order
indicating the resident was allowed to self-administer medications). LVN1 removed the medications from
Resident 11's bedside drawer.
During an interview on 12/7/2023, at 3 p.m., the Director of Nursing (DON) stated residents were permitted
to have medications at bedside only if they had been assessed and demonstrated they (residents) could
safely self-administer the medications. The DON stated potential risks for storing and taking unverified
medications at bedside included physician might not have been aware of the medications, unnecessary
change of conditions, hospitalizations, adverse reactions (harmful effects), poor therapeutic outcomes, and
harm or death.
A review of a facility's policy and procedures titled Self-Administration of Medication revised in
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 11 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
12/2016, indicated Residents have the right to self-administer medications if the interdisciplinary team has
determined that it is safe and clinically appropriate and safe for the resident to do so. The policy indicated,
Staff and Practitioner will perform a skill assessment including . the resident's: Ability to read and
understand medication labels: Comprehension of the purpose and proper dosage and administration time
for the medications. Ability to remove medications from a container and to ingest swallow (or otherwise
administer the medications; and ability to recognize risks and major adverse consequences of the
medications.
Event ID:
Facility ID:
555061
If continuation sheet
Page 12 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0811
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services
as per their plan of care, and feeding assistants are trained and supervised.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide assistance for resident who required
supervision while eating for one (1) of 12 sampled residents (Resident 39).
This deficient practice had the potential not to meet the resident's nutritional needs, not to respect the
resident's dignity, and also had the potential for weight loss and food aspiration (when something you
swallow goes down the wrong way and enters your airway [windpipe] or lungs), which could lead to
hospitalization and death.
Findings:
During an observation on 12/5/2023 at 7:39AM, Resident 39 was observed attempting to eat breakfast
independently without supervision. Resident 39 looked up but not at her cereal bowl and attempted
sometimes to scoop her breakfast cereal with a spoon to eat without success.
A review of admission Record indicated Resident 39 was originally admitted to the facility on [DATE], and
readmitted on [DATE], with diagnoses that included atrial fibrillation (an type of abnormal heartbeat),
dysphagia (difficulty swallowing food or liquids due to underlying disease), dysarthria (a neurogenic speech
disorder that makes it difficult to form and pronounce words), anarthria (a speech impairment in which the
ability to articulate speech is lost) spastic hemiplegia affecting the right side (a brain injury that causes
muscle tightness and involuntary contractions in the limbs and extremities on one side of the body).
A review of Resident 39's Minimum Data Set (MDS - assessment and care screening tool) dated
9/25/2023, indicated the resident was assessed to be severely cognitively (relating to mental activities such
as thinking, reasoning, remembering and understanding) impaired, and required extensive assistance with
bed mobility, transfer, dressing, toilet use and hygiene, and required supervision for eating.
A review of Resident 39's ophthalmology (specialty in eye and vision care) consult record indicated
Resident 39 had presbyopia (a gradual loss of eye's ability to focus on nearby objects).
During an interview on 12/05/2023 at 7:47AM, Certified Nurse Assistant 5 (CNA 5) stated Resident 39
required supervision while eating. CNA5 stated supervision should entail staying by the resident's side as
she (Resident 39) ate, and directing, cueing and coaxing to ensure adequate intake of her meals. CNA5
further stated Resident 39 was a high risk for aspiration due to her dysphagia.
During an interview on 12/7/2023 at 3:13PM, the Director of Nursing (DON) stated CNAs are required to sit
with a resident at bedside that requires supervision while eating. The DON further stated the potential risks
of failing to supervise the resident include inadequate food intake that can cause unnecessary weight loss
and malnutrition and food aspiration leading to unnecessary sickness due to a change of condition,
hospitalization and even death.
A review of the facility's policy and procedures titled Assistance with Meals revised July 2017, indicated
facility will serve resident trays and will help residents who require assistance with eating. The policy further
indicated residents who cannot feed themselves will be fed with attention to
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 13 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0811
safety, comfort, and dignity
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 14 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview and record review, the facility failed to ensure proper food handling
practices by:
Residents Affected - Some
1. Failing to label and date when yellow jelly like substance in a container was prepared with a use by date
(the last date recommended for the use of the food while at peak quality).
2. Failing to store meat product (tilapia fish fillet, pork chops, and sausage) below the vegetables.
3. Failing to discard jelly in the refrigerator that was past its use by date of 12/3/2023.
Those deficient practices had the potential to result in foodborne illness (caused by consuming
contaminated foods or beverages) among 48 residents who consumed food prepared by the facility kitchen.
Findings:
During an initial tour of the facility kitchen on 12/5/2022 at 7:24 a.m. with [NAME] 1(CK 1), there were a box
of labeled pork, a box of labeled tilapia fish fillet and a plastic wrap with sausage links on the shelf above
the vegetable shelf in the freezer. A container with jelly yellow like substance in the refrigerator did not have
a label with the name of the substance or prepared on and use by date. There was a container labeled Jelly
in the refrigerator past its use by date of 12/3/2023.
During an interview on 12/5/2022 at 7:24 a.m. with CK 1, CK 1 stated meat products should not be stored
above the vegetables, they (meat products) should be stored below the vegetables to prevent food borne
pathogens (organisms that can cause disease). CK 1 stated all the yellow jelly like substance in the
refrigerator was soup, CK 1 stated the substance should have been labeled as such with the date it was
prepared and the date it should be used by. CK 1 stated the jelly in the refrigerator that was past the use by
date should have been discarded, as if consumed by resident past its use by date it may cause sickness.
During an interview on 12/7/2022 at 9:24 a.m. with Dietary Supervisor 1(DS 1), DS 1 stated meat products
should not be placed above the vegetables when stored in the refrigerator, and this is so to prevent cross
contamination of the food products which may lead to food borne illnesses. DS 1 stated all food items need
to be labeled with the prepared and use by date, and food item should not be left in the refrigerator past the
use by date. DS 1 stated potential adverse outcome of not labelling or leaving food past their use by date is
giving food that is past its freshness which may lead to food borne illnesses.
A review of the facility's policy and procedures titled Food Receiving and Storage dated 7/2014, indicated
that food shall be received and stored in a manner that complies with safe food handling practices .All foods
stored in the refrigerator or freezer will be covered, labeled and dated (use by date) . Uncooked and raw
animal products and fish will be stored separately in drip-proof containers and below fruits, vegetables and
other ready to eat foods.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 15 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0851
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and
other verifiable and auditable data.
Based on interview and record review, the facility failed to ensure their Payroll Based Journal (PBJ information of the provider's daily staffing hours for the appropriate care of the residents) data had been
submitted to the Center for Medicare and Medicaid Services (CMS) for four of four required quarters (1st
fiscal quarter due 02/14/2023, 2nd fiscal quarter due 05/15/2023, 3rd fiscal quarter due 8/14/2023, and 4th
fiscal quarter due 11/04/2023) due in 2023.
This deficient practice had the potential for low staffing in facility nursing care, leading to delay and/or lack
of care, treatment, and services necessary to maintain physical and emotional well-being of residents.
Findings:
A review of the facility's Certification and Survey Provider Enhanced Reporting system (CASPER: Shows
the facility percentage and how the facility compares with other facilities in their state and in the nation)
indicated no PBJ data had been submitted from 7/1/2022 through 12/31/2023.
A review of CMS' Staffing Data PBJ Submission website
(https://www.cms.gov/medicare/quality/nursing-home-improvement/staffing-data-submission) indicated the
deadlines for each reporting period as follows:
The 1st fiscal quarter was from 10/01/2022 through 12/31/2022, the indicated submission due date was
02/14/2023.
The 2nd fiscal quarter was from 01/01/2023 through 03/31/2023, the indicated submission due date was
05/15/2023.
The 3rd fiscal quarter was from 04/01/2023 through 06/30/2023, the indicated submission due date was
08/14/2023.
The 4th fiscal quarter was from 07/01/2023 through 09/30/2023, the indicated submission due date was
11/04/2023.
During an interview with the Administrator (ADM) on 12/07/2023 at 11:00 AM., the ADM stated the person
in charge of submitting the Payroll Based Journal was not available and did not know if the data had been
submitted to CMS.
During an interview with Business Office Manager (BOM) on 12/07/2023 at 1:00 PM., the BOM stated, the
corporate Human Resources person in charge of submitting the Pay Base Journal was not available. The
BOM stated if no one is available then the Business Office Manager is supposed to send the information to
CMS. The BOM state she did not have any further information. The BOM stated, it is important to send the
Payroll Based Journal to CMS, so they are aware of the nursing ratios in the facility.
A review of the CMS PBJ Policy Manual dated 06/01/2022, indicated Direct care staffing and census data
will be collected quarterly, and is required to be timely and accurate. The Policy Manual indicated Staffing
information is required to be an accurate and complete submission of a facility's
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 16 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0851
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Many
staffing records. Facilities should run the staffing reports that are available in CASPER to verify the
accuracy and completeness of their final submission prior to the submission deadline. CMS will conduct
audits to assess a facility's compliance related to this requirement. The policy Manual also indicated
Facilities that do not meet these requirements will be considered noncompliant and subject to enforcement
actions by CMS. Note: If a facility uses a vendor to submit information on behalf of the nursing home, the
nursing home is still ultimately responsible for meeting all the requirements.
A review of the facility's policy and procedures titled, Reporting Direct-Care Staffing Information dated
October 2017, indicated staffing and census information will be reported electronically to CMS through the
Payroll-Based Journal system in compliance with 6106 of the Affordable Care Act.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 17 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0912
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single
resident rooms.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to meet the requirement of 80 square feet per
resident in a double occupancy patient room and 100 square feet (Sq.Ft) per resident in a single occupancy
room. There were twenty-two (23) resident rooms in the facility that did not meet the requirement of 80
square feet per resident.
This deficient practice had the potential to result in inadequate space to provide safe nursing care and
privacy for the residents.
Findings:
During the entrance conference with the facility Administrator (ADM) on 12/5/2023 at 11:00 a.m., the ADM
presented a letter addressed to Department of Public Health, stating the facility had a request for the
continuation of the waiver for twenty-three (23) rooms, which did not meet the room size requirement of 80
square feet per resident in a double occupancy room and one-hundred (100) square feet per resident in a
single occupancy room.
A review of the facility's room waiver letter and the client accommodations analysis form completed by the
facility on March 30, 2023, indicated the following 23 rooms provided less than 80 feet per resident:
Rooms # Beds Room Size (ft.) Sq. Ft/Bed
2 2 143 71.5
3 2 140.4 70.2
4 2 140.4 70.2
5 2 140.4 70.2
6 2 140.4 70.2
7 3 152.1 50.6
8 2 140.4 70.2
9 2 140.4 70.2
10 2 140.4 70.2
11 2 140.4 70.2
12 2 140.4 70.2
14 2 140.4 70.2
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 18 of 19
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555061
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/07/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Good Shepherd Health Care Center of Santa Monica
1131 Arizona Ave.
Santa Monica, CA 90401
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0912
15 2 140.4 70.2
Level of Harm - Minimal harm
or potential for actual harm
16 2 140.4 70.2
17 2 140.4 70.2
Residents Affected - Some
18 2 140.4 70.2
19 2 140.4 70.2
20 2 140.4 70.2
21 2 140.4 70.2
22 2 140.4 70.2
23 2 140.4 70.2
24 2 140.4 70.2
25 2 140.4 70.2
The minimum square footage for a 2-bed room should be 160 Sq. Ft. The client accommodations analysis
form indicated room [ROOM NUMBER] accommodated 1 resident, and rooms #3, #4, #5, #6, #8, #9, #10,
#11, #12, #14, #15, #16, #17, #18, #19, #20, #21, #22, #23, #24, and #25 accommodated 2 residents each
and room [ROOM NUMBER] accommodated 3 residents.
Observations made to the requested rooms during the annual recertification survey at the facility from
12/5/2023 to 12/8/2023, indicated there were no noted concerns with privacy, nursing care and/or safety to
the residents. The evaluators observed in rooms 2, 3, 4, 5, 6,7, 8, 9, 10, 11, 12, 14, 15, 16, 17, 18, 19, 20,
21, 22, 23, 24, and 25 that nursing staff had enough space to provide care to the residents, the curtains
provided privacy for each resident, and the rooms had direct access to the corridors.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555061
If continuation sheet
Page 19 of 19