F 0690
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate
catheter care, and appropriate care to prevent urinary tract infections.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, and record review, the facility staff failed to identify, assess, and notify the attending physician for
one of three sampled residents (Resident 1) when Resident 1 had no urine output (UO) for more than 24
hours and no stool output (bowel movement, BM) from her colostomy (stools moving through the intestine
draining into a bag that is attached to the skin of the abdomen) bag. In addition, Resident 1 ' s output was
not documented consistently in Resident 1 ' s clinical record.
This failure had the potential for Resident 1 to have urinary tract infection (UTI) and went untreated.
Findings:
On 10/7/24 and on 10/15/24, the Department received complaints related to quality of care for Resident 1.
On 10/21/24, an unannounced visit to the facility was conducted.
Resident 1 was admitted to the facility on [DATE], with diagnoses which included stroke, pressure ulcer
(areas of damage to the skin and the tissue underneath), and rectal cancer, per the facility's admission
Record.
On 10/21/24, a review of Resident 1 ' s minimum data set (MDS – a federally mandated assessment
tool), dated 9/16/24, indicated Resident 1 had a brief interview for mental status (BIMS, ability to recall)
score of 15/15 which indicated Resident 1 had an intact cognition. Per MDS, Resident 1 had a colostomy
upon admission.
On 10/21/24 at 1:11 P.M., a concurrent review of Resident 1 ' s clinical record and an interview was
conducted with Certified Nursing Assistant (CNA) 1. CNA 1 stated Resident 1 was on bladder training (the
goals are to increase the amount of time between emptying the bladder and the amount of fluids the
bladder can hold) and had colostomy. CNA 1 stated for residents with colostomy, the CNAs monitor the
resident ' s BM and documented the size and consistency of the BM. CNA 1 stated one of the
responsibilities of the CNAs was to ensure the colostomy bags were emptied and the site was not infected.
CNA 1 stated the CNAs were to report to the charge nurse when the resident did not have UO or BM.
Per Resident 1 ' s clinical record, Resident 1 ' s BM in the colostomy bag were documented in the following
dates and shifts.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555076
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555076
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/28/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Stillwater Post-Acute
510 E. Washington Avenue
El Cajon, CA 92020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
On 10/1/24,
Level of Harm - Minimal harm
or potential for actual harm
- Nocturnal Shift (Noc, 11 P.M. to 7 A.M.) – Large, soft. CNA 1 stated Resident 1 had a bowel
movement.
Residents Affected - Few
- Morning (AM) Shift (7 A.M. to 3 P.M.) – No documentation, CNA 1 stated the assigned CNA did not
enter an entry on Resident 1 ' s clinical record.
- Afternoon (PM) Shift (3 P.M. to 11 P.M.) – No documentation
On 10/2/24,
- Noc Shift – No documentation
- AM Shift – Medium soft/ normal. CNA 1 stated Resident 1 had a bowel movement.
- PM Shift – No BM
On 10/3/24,
- Noc Shift – No documentation
- AM Shift – No BM
- PM Shift – No BM
On 10/4/24,
- Noc Shift – No BM
- AM Shift – No BM
- PM Shift – No documentation
On 10/5/24,
- Noc Shift – No BM
- AM Shift – No BM, CNA 1 stated Resident 1 was sent to the acute care hospital on [DATE].
CNA 1 stated the last BM documented in Resident 1 ' s clinical record was on 10/2/24 in the AM shift.
On 10/21/24 at 3:10 P.M., a concurrent review of Resident 1 ' s clinical record and an interview was
conducted with CNA 2 and with the Director of Nursing (DON).
Per Resident 1 ' s clinical record, Resident 1 ' s UO were documented in the following dates and shifts.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555076
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555076
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/28/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Stillwater Post-Acute
510 E. Washington Avenue
El Cajon, CA 92020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
On 10/1/24,
Level of Harm - Minimal harm
or potential for actual harm
- Noc Shift – Not applicable (N/A), CNA 2 stated CNAs documented N/A when the resident did not
have urine output.
Residents Affected - Few
- AM Shift – No documentation
- PM Shift – two (2), CNA 2 stated Resident 1 ' s incontinence brief was changed twice.
On 10/2/24,
- Noc Shift - No documentation
- AM Shift – two (2), CNA 2 stated Resident 1 ' s incontinence brief was changed twice.
- PM Shift – No documentation
On 10/3/24,
- Noc Shift – No documentation
- AM Shift – N/A
- PM Shift – N/A
On 10/4/24,
- Noc Shift – N/A
- AM Shift – N/A
- PM Shift – N/A
On 10/5/24,
- Noc Shift – 150 milliliters (ml), the DON stated, How did that happen? Unless the CNA squeezed
the resident ' s brief and measured it in a cylindrical cup or the urinal?
- AM Shift – N/A
The DON stated the process was when the residents did not have UO for eight hours, and no BM for 2-3
days, the LNs were to assess the resident and call the attending physician. The DON stated the residents
could have had urinary retention or blockage and or bowel obstruction that could potentially cause UTI and
sepsis (a life-threatening condition that occurs when the body damages its own tissues and organs in
response to an infection).
Per the facility ' s policy, titled Urinary Continence and Incontinence – Assessment and
Management, revised August 2022, indicated, .5. Identification and management of urinary tract infections
will follow relevant clinical guidelines .Policy Interpretation and Implementation .2 .d.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555076
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555076
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
10/28/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Stillwater Post-Acute
510 E. Washington Avenue
El Cajon, CA 92020
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0690
observations, including .evidence of abdominal .surgery .
Level of Harm - Minimal harm
or potential for actual harm
Per the facility ' s policy, titled Bowel Management, revised September 2017, indicated, .This facility will
provide measures to help eliminate and/or alleviate constipation .2. Monitor for signs and symptoms of
constipation, including: a) Bowel movements, including frequency, consistency, shape, volume, and color,
as appropriate, b) Physician notification as indicated .
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555076
If continuation sheet
Page 4 of 4