F 0607
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, medical record review, and facility P&P review, the facility failed to ensure the identification,
reporting, and investigation was completed when one of three sampled residents (Resident 1) reviewed for
abuse, reported two abuse allegations against another resident. * On 11/16/25, Resident 1 alleged
Resident 2 was going to hit her, resulting in Resident 1 feeling threatened, scared, and unsafe. Resident 1
reported the alleged incident to facility staff. * On 11/26/25, Resident 1 alleged Resident 2 threatened to cut
her into pieces, resulting in Resident 1 feeling threatened and unsafe. Resident 1 reported the alleged
incident to facility staff. These failures of the facility to identify, report, and investigate Resident 1's
allegations of abuse posed the risk for resident-to-resident abuse to occur in a highly vulnerable
population.Findings: Review of the facility's P&P titled Abuse, Neglect, and Exploitation revised 12/19/22,
showed it is the policy of the facility to provide protections for the health, welfare and rights of each resident
by developing and implementing written P&P's that prohibit and prevent abuse. Abuse means the willful
infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain
or mental anguish, which can include staff to resident abuse and certain resident to resident altercations.
Willful means the individual must have acted deliberately, not that the individual must have intended to
inflict injury or harm. An alleged violation is a situation or occurrence that is observed or reported by staff or
residents but has not yet been investigated. An immediate investigation is warranted when suspicion of
abuse or reports of abuse occur. Written procedures for investigation include providing complete and
thorough documentation of the investigation and reporting all alleged violations to the Administrator and
state agency. The Administrator will follow up with government agencies to confirm the initial report was
received, and to report the results of the investigation when final within 5 working days of the incident, as
required by state agencies. Medical record review for Residents 1 was initiated on 12/1/25. Resident 1 was
admitted to the facility on [DATE]. Review of Resident 1's MDS assessment dated [DATE], showed Resident
1 was cognitively intact. Review of Resident 1's H&P examination dated 10/1/25, showed Resident 1 had
the capacity to understand and make decisions. a. On 12/1/25 at 1230 hours, an interview was conducted
with Resident 1. Resident 1 stated Resident 2 had threatened her on two separate occasions and the
facility failed to address her concerns. Resident 1 stated she then contacted the state agency to report the
incidents. Resident 1 stated the first incident occurred on the morning of 11/16/25. Resident 1 stated she
was sitting in her wheelchair inside of her room. Resident 1 stated she observed Resident 2 sitting in her
wheelchair, in the hallway at the entrance to Resident 1's room. Resident 1 stated Resident 2 began to yell
and curse at Resident 1. Resident 1 stated Resident 2 had raised her arm and clenched her fist. Resident 1
stated Resident 2 was yelling that Resident 1's wheelchair belonged to Resident 2. Resident 1 stated she
then self-propelled her wheelchair out of her room and into the hallway. Resident 1 stated as she passed
Resident 2, Resident 2 still
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555103
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555103
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/19/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
French Park Care Center
600 E Washington Avenue
Santa Ana, CA 92701
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0607
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
had her arm raised with a clenched fist, and Resident 2 was yelling you have my wheelchair; I will kill you.
Resident 1 stated she believed Resident 2 was going to hit her. Resident 1 stated she felt threatened,
scared, and unsafe. Resident 1 stated she then reported the incident to LVN 1. On 12/1/25 at 1313 hours,
an interview was conducted with LVN 1. LVN 1 stated Resident 1 informed her of an alleged incident
involving Resident 2 allegedly occurring on 11/16/25. LVN 1 further stated Resident 1 said Resident 2
blocked the entrance to Resident 1's room and began to scream and yell at Resident 1. At some point,
Resident 2 lifted her arm and made a fist. Resident 1 reported having felt uncomfortable and threatened as
she believed Resident 2 was going to hit her. LVN 1 stated she reported the alleged incident to the
Administrator (facility's Abuse Coordinator). Medical record review for Resident 2 was initiated on 12/1/25.
Resident 2 was admitted to the facility on [DATE]. Review of Resident 2's H&P examination dated 9/8/25,
showed Resident 2 had no capacity to understand and make decisions. Review of Resident 2's Care Plan
Report revised 9/24/25, showed Resident 2 had a diagnosis of schizophrenia. The care plan showed
Resident 2 had the potential to be verbally aggressive related to psychosis manifested by verbal aggression
towards others. On 12/1/25 at 1445 hours, an interview was conducted with the Administrator. The
Administrator verified he was the facility's Abuse Coordinator. The Administrator stated he was unaware of
the abuse allegation made by Resident 1 against Resident 2 for the incident on 11/16/25. The Administrator
further stated he was unaware Resident 1 reported feeling uncomfortable and threatened as she believed
Resident 2 was going to hit her. The Administrator stated if he was aware, he would have reported the
alleged incident to the state agency and conducted an investigation specific to Resident 1's allegation of
abuse. b. On 12/1/25 at 1230 hours, an interview was conducted with Resident 1. Resident 1 stated a
second incident with Resident 2 occurred during the evening of 11/26/25. Resident 1 stated she was out on
pass and returned to the facility at approximately 1745 hours. Resident 1 stated she attempted to utilize the
elevator at which time she observed Resident 2 in the hallway. Resident 1 stated Resident 2 began to yell
and curse at Resident 1. Resident 1 stated Resident 2 claimed Resident 1 had her wheelchair. Resident 1
stated Resident 2 threatened to cut her into pieces. Resident 1 stated she felt threatened and unsafe.
Resident 1 stated Resident 3 (who lived across the hall from Resident 1) witnessed Resident 2 threaten
her. Additionally, Resident 1 stated she spoke to the DON regarding the incident. On 12/1/25 at 1352 hours,
an interview was conducted with the DON. The DON stated on Thanksgiving (11/27/25) day, Resident 1
informed her Resident 2 yelled at Resident 1. The DON stated Resident 1 alleged Resident 2 yell she was
Jesus Christ and would strike Resident 1 down with lightning. Resident 1 also alleged Resident 2 stated
she would cut Resident 1 into pieces. The DON stated Resident 1 informed her she felt unsafe. The DON
was asked if she felt this incident was potential resident to resident mental/verbal abuse. The DON stated
no, Resident 2 was cognitively impaired and had not intended to cause Resident 1 any harm. The DON was
asked if the Administrator was aware of the alleged incident, to which the DON replied, yes. Medical record
review for Resident 3 was initiated on 12/1/25. Resident 3 was admitted to the facility on [DATE]. Review of
Resident 3's H&P examination dated 8/30/25, showed Resident 3 had the capacity to understand and make
decisions. On 12/3/25 at 1025 hours, an interview was conducted with Resident 3. Resident 3 stated
Resident 2 frequently yelled and screamed while in the hallway. Resident 3 stated approximately three
weeks ago while he was in the hallway, he heard Resident 2 threaten to cut off Resident 1's head. On
12/1/25 at 1445 hours, an interview was conducted with the Administrator. The Administrator verified he
was the facility's Abuse Coordinator. The Administrator stated he was unaware of the abuse allegations
made by Resident 1 against Resident 2 for the incidents on 11/16/25 and 11/26/25. The Administrator
further stated he was unaware Resident 1
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555103
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555103
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/19/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
French Park Care Center
600 E Washington Avenue
Santa Ana, CA 92701
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0607
Level of Harm - Minimal harm
or potential for actual harm
reported feeling uncomfortable and threatened as she believed Resident 2 was going to hit her. The
Administrator stated if he was aware, he would have reported the alleged incident to the state agency and
conducted an investigation specific to Resident 1's allegation of abuse.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555103
If continuation sheet
Page 3 of 3