F 0839
Employ staff that are licensed, certified, or registered in accordance with state laws.
Level of Harm - Minimal harm
or potential for actual harm
Based on interviews and record reviews, the facility failed to ensure compliance with required employment
and licensure verification procedures when a previous staff member, who falsely represented themselves
as a Registered Nurse (RN), used another person's RN license, and had a revoked Licensed Vocational
Nurse (LVN) license in 2020 was hired and employed by the facility.These failures had the potential to place
residents at risk for harm including medication errors, delays in necessary nursing interventions, and
improper clinical decision-making by unlicensed nursing personnel.During a record review of Unlicensed
Nurse (UN) 1's employee file, a printed copy of the RN nursing license dated 8/28/23, reflected a missing
middle name and different spelling of the first name than that of UN 1. The RN nursing license copy further
indicated it was generated and printed approximately five months prior to UN 1's application for RN position
at the facility.During a record review of UN 1's Offer Letter, dated 1/31/24 from the facility, the Offer Letter
showed UN 1 was offered a full-time RN position for the PM shift (3:00 p.m. to 11:30 p.m.) The Offer Letter
further indicated UN 1 signed and accepted the offer on 1/31/24.During a record review of UN 1's record,
titled, Background Report (BR), dated 2/6/24, the Professional License verification reflected that UN 1's
identity did not match the name listed on the nursing license. The Professional License report showed the
license belonged to a different RN with a similar name; however, the first name was spelled differently, and
the individual had a different middle name.During a record review of UN 1's record, titled, Job Description:
RN, dated 1/31/24, UN 1 signed the RN job description that specified, Must possess, as a minimum, a
Nursing Degree an accredited college or university.Must possess a current, unencumbered, active license
to practice as an RN in this state.Must remain in good standing with the Sate Board of Nursing at all
times.During a record review of the facility's untitled document, dated 1/30/25, the record showed UN 1 was
employed at the facility from 1/31/24 to 2/11/24.During a record review of UN 1's publicly available nursing
license verification record, dated 12/12/25, the record indicated UN 1's LVN license had been revoked on
6/10/20, and UN 1's right to practice nursing was removed.During a record review and interview on 12/3/25
at 11:54 a.m. with the facility's Human Resources representative (HR) 1, UN 1's BR dated 2/6/24 was
reviewed. HR 1 stated, as part of the background check and verification process, two forms of valid
identification were required from UN 1. HR 1 further stated she was unable to explain why UN 1's license
verification reflected a name different from the two forms of identification provided by UN 1. HR 1 stated the
discrepancy was missed during the review process, and as a result, UN 1 was hired by the facility without a
verified active nursing license. HR 1 stated employing an individual without a verified nursing license posed
a risk to resident care and represented a significant liability to the facility. HR 1 further stated maintaining an
active nursing license was essential to ensure nurses could provide appropriate care and support to
residents.During a record review and interview on 12/2/25 at 2:39 p.m. with the Administrator (ADM), UN
1's BR dated 2/6/24 was reviewed. ADM stated HR and DSD were responsible for double-checking
information received
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
555104
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555104
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Concord Post Acute
1050 San Miguel Road
Concord, CA 94518
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0839
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
from the background check company. ADM further stated he would have investigated had discrepancies
been identified between UN 1's name on the provided identification and the nursing license.During a record
review and interview on 12/8/25 at 12:30 p.m. with Director of Staff Development (DSD), UN 1's employee
file, including the application dated 1/22/24, was reviewed. DSD stated the facility was unable to verify that
employment and personal reference checks were completed prior to hiring UN 1 due to the absence of
documentation. DSD further stated reference check should have been conducted to verify UN 1's prior work
history and to assess work performance and behavior.During a record review and interview on 12/11/25 at
9:33 a.m. with the Director of Nursing (DON), UN 1's employee file, including Application for Employment
dated 1/22/24, BR dated 2/6/25, and UN 1's printed copy of nursing license dated 8/28/23, were reviewed.
The DON stated prior to hiring a nursing personnel, the facility was responsible for ensuring the individual
held an active nursing license and cleared of all the required background checks before working in the
facility. The DON stated this was her first time becoming aware of the discrepancies with UN 1's identity and
the nursing license UN 1 provided. The DON stated the facility should have verified the nursing license
online and matched the identification provided to confirm the license belonged to UN 1. The DON further
emphasized that conducting reference checks for all employees was essential to determine whether an
applicant was reliable, trustworthy, and had demonstrated satisfactory performance in previous
employment.During a follow up interview on 12/11/25 at 9:49 a.m. with DSD, DSD stated she was
responsible for verifying nursing licenses online as part of the hiring process but was unable to recall if she
had checked UN 1's nursing license prior to hiring. DSD stated HR 1 was responsible for ensuring that an
applicant was cleared to work at the facility following completion of the background check, which included
license verification. DSD further stated once HR 1 confirmed an applicant was cleared, she would proceed
with finalizing the hire without conducting any additional verification herself. During a follow up interview on
12/11/25 at 10:03 a.m. with the DON, the DON stated hiring unlicensed nursing personnel posed several
risks due to the individual's potential inability to perform required nursing duties and negatively impact
resident care. The DON further stated if a nursing license was revoked, it indicated prior misconduct, and
hiring such individual created a risk of similar issues occurring within the facility. During a record review of
the facility's policy and procedures (P&P), titled, Credentialing of Nursing Service Personnel, dated May
2019, the P&P indicated, Nursing service personnel who require a license or certification to provide
resident care or treatment without direction or supervision within the scope of the individual's license or
certification must present verification of such license or certification prior to or upon employment.Upon
obtaining the applicant's informed to conducting a license/certification/background investigation, the DON
services, or designee, will.a. contact the appropriate state licensing board(s) to obtain a letter of
verification/computer printout of such license/certification.c. contact previous employers to obtain
written/oral verification of previous work experience and qualifications.5. Should the investigation reveal
inconsistencies in information obtained and information provided by the applicant that would prevent the
applicant's further employment.6. Should the investigation reveal the applicant does not hold a valid license
or certification, appropriate state licensing boards and authorities will be notified of the applicant's attempt
to practice without a license/certification.
Event ID:
Facility ID:
555104
If continuation sheet
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