Public Record
Hillcrest Post Acute
Operated by West Harbor Healthcare
From CMS
Facility profile
- CMS overall rating
- 5 / 5
- Certified beds
- 59
- Avg. residents per day
- 54.9
*CMS Five-Star
*CMS
*CMS
California cost report
Food cost per resident day
Raw food costs divided by total patient days from the same HCAI filing. Each year is compared with the median across California HCAI filers that carry a Medicare provider number for that report year; the roughly 18 percent of filers without one are not in the comparison.
2024 raw food costs per resident day
$9.04
Filing period: to
California median $8.96 across 825 filers. This facility: 51.8th percentile of those filers.
RN, LVN, and CNA staffing mix
Census context: 20,106 total patient days in this filing.
| Role | Productive hours | Productive salaries | Hourly rate |
|---|---|---|---|
| RN | 4,619 | $271,380 | $58.75/hour |
| LVN | 20,124 | $942,209 | $46.82/hour |
| CNA | 52,144 | $1,274,531 | $24.44/hour |
2023 raw food costs per resident day
$8.92
Filing period: to
California median $8.51 across 892 filers. This facility: 59.1th percentile of those filers.
RN, LVN, and CNA staffing mix
Census context: 19,449 total patient days in this filing.
| Role | Productive hours | Productive salaries | Hourly rate |
|---|---|---|---|
| RN | 7,171 | $412,809 | $57.57/hour |
| LVN | 14,950 | $697,865 | $46.68/hour |
| CNA | 51,558 | $1,268,858 | $24.61/hour |
2022 raw food costs per resident day
$8.57
Filing period: to
California median $8.23 across 896 filers. This facility: 55.7th percentile of those filers.
RN, LVN, and CNA staffing mix
Census context: 18,419 total patient days in this filing.
| Role | Productive hours | Productive salaries | Hourly rate |
|---|---|---|---|
| RN | 5,476 | $316,485 | $57.79/hour |
| LVN | 15,039 | $686,586 | $45.65/hour |
| CNA | 43,888 | $1,067,486 | $24.32/hour |
*HCAI Long-Term Care Integrated Disclosure
Inspection record
On record from CMS
- Health citations
- 32
- Fire safety findings
- 21
- Inspections on file
- 8
- Last inspection
- 2025-09-11
*CMS
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Citations
32 citations on record
Each deficiency cited on a CMS health inspection of this facility, sourced from the federal record. Open a report for the raw CMS Scope and Severity grade on each finding.
What do CMS severity letters mean?
Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.
General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.
Each letter combines severity with scope: how many residents the deficiency affected.
- 0584Generalpotential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- 0641Generalpotential for harm
Ensure each resident receives an accurate assessment.
- 0677Generalpotential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
- 0688Generalpotential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
- 0759Generalpotential for harm
Ensure medication error rates are not 5 percent or greater.
- 0761Generalpotential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- 0814Generalpotential for harm
Dispose of garbage and refuse properly.
- 0880Generalpotential for harm
Provide and implement an infection prevention and control program.
- 0607Generalpotential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- 0610Generalpotential for harm
Respond appropriately to all alleged violations.
- 0761Generalpotential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- 0656Generalpotential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- 0684Generalpotential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- 0732Generalpotential for harm
Post nurse staffing information every day.
- 0755Generalpotential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- 0868Generalpotential for harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
- 0882Generalpotential for harm
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
- 0880Generalpotential for harm
Provide and implement an infection prevention and control program.
- 0755Generalpotential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- 0755Generalpotential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- 0757Generalpotential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- 0761Generalpotential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- 0804Generalpotential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- 0880Generalpotential for harm
Provide and implement an infection prevention and control program.
- 0658Generalpotential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
- 0657Generalpotential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- 0684Generalpotential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- 0641Generalpotential for harm
Ensure each resident receives an accurate assessment.
- 0554Generalpotential for harm
Allow residents to self-administer drugs if determined clinically appropriate.
- 0550Generalpotential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- 0656Generalpotential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- 0689Generalpotential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspection history
Every health inspection on record
Each CMS health inspection of this facility, and the deficiencies the surveyors cited. Where the verbatim Form 2567 statement of deficiencies is on file, it links to the full report.
- Inspection9 deficiencies
555127 09/11/2025 Hillcrest Post Acute 450 Hayes Lane Petaluma, CA 94952 F 0584 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving…
Read full statement of deficiencies - View inspection reportInspectionFire Safety10 deficiencies
- View inspection reportInspection1 deficiency
- View inspection reportInspectionFire Safety7 deficiencies
- Inspection7 deficiencies
555127 04/22/2024 Hillcrest Post Acute 450 Hayes Lane Petaluma, CA 94952 F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured…
Read full statement of deficiencies - View inspection reportInspection1 deficiency
- View inspection reportInspection1 deficiency
- Inspection13 deficiencies
555127 03/04/2022 Hillcrest Post Acute 450 Hayes Lane Petaluma, CA 94952 F 0550 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her…
Read full statement of deficiencies - View inspection reportInspectionFire Safety4 deficiencies
Ownership
West Harbor Healthcare
8nursing homes nationwide, in CMS records
All 8 are in California.
Counted from the chain CMS itself discloses for this home, which matches CMS Care Compare. ReadyRule's own common-control analysis is a separate and broader lens, and the two can differ.
FAQ
Questions and answers
- What is Hillcrest Post Acute?
- Hillcrest Post Acute is a Medicare- and Medicaid-certified nursing home in Petaluma, CA, tracked by the Centers for Medicare & Medicaid Services (CMS). Its CMS Certification Number (CCN) is 555127.
- What is the CMS rating for Hillcrest Post Acute?
- Hillcrest Post Acute has a CMS overall rating of 5 out of 5 stars. CMS rates nursing homes on health inspections, staffing, and quality measures.
- How many beds does Hillcrest Post Acute have?
- Hillcrest Post Acute is certified for 59 beds. It serves an average of 54.9 residents per day.
- How many citations does Hillcrest Post Acute have?
- Hillcrest Post Acute has 32 citations on record from CMS health inspections, each tied to a federal deficiency tag.
- When was Hillcrest Post Acute last inspected?
- Hillcrest Post Acute was last inspected on September 11, 2025. CMS surveys nursing homes about once a year and after complaints.
- What can I do if I have concerns about care at this facility?
- Start by raising the concern with the facility administrator or director of nursing. Every state also runs a free long-term care ombudsman program that advocates for residents and families; the federal Eldercare Locator at eldercare.acl.gov can connect you with yours. Complaints about quality of care can also be filed with your state survey agency.
*Sourced from the Centers for Medicare & Medicaid Services (CMS). See the official record on CMS Care Compare. If you believe any information is inaccurate, report it here.
/nursing-home/555127-hillcrest-post-acute