F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to identify appropriate interventions for two of 12 residents
(Resident 4 and 38):1. Resident 4's dysphagia (difficulty in swallowing foods or liquid) care plan had no
interventions; and2. Resident 38's wound care plan did not indicate wound care interventions.This failure
had the potential to compromise the facility's ability to implement interventions. Findings:1. Review of
Resident's 4 medical record indicated Resident 4 was admitted on [DATE] and had diagnoses including
Herpes zoster encephalitis (a rare but serious complications of herpes zoster ([shingles] infection),
hypertension (high blood pressure), acute kidney infection (AKI, inflammation of the kidney caused by
bacterial infection), diabetes mellitus 2 (a disorder characterized by difficulty in blood sugar control).A
review of Resident 4 ‘s Minimum Data Set (MDS, a tool used to measure health status in nursing home
residents) completed on 8/4/25 indicated a Brief Interview for Mental Status (BIMS, a cognitive screening
tool) score of 10 out of 15. A score of 8 to 12 indicated the resident's cognition was moderately
impaired.Review of Resident 4's diet report indicated the resident had a dysphagia diet (a modified diet
designed for individuals with difficulty swallowing); 4-pureed (food); 2-mildly thick (Nectar Thick
liquid).During a concurrent interview and record review with MDS A on 9/4/25 at 11:23 a.m., MDS A stated
Resident 4's had a dysphagia diet. Resident 4's had a care plan for dysphagia and confirmed there was no
intervention identified. MDS A further stated the intervention should be listed in the care plan because
Resident 4 has a dysphagia diet and got food for oral gratification.During a concurrent interview and record
review with the Interim Director of Nursing (DON) on 9/5/25 at 2:19 p.m., the interim DON stated the care
plan should have an intervention that was specific and specific to the resident. The Interim DON confirmed
that there was no intervention in Resident 4's care plan. She stated the goals were set, but the intervention
was missing.2. Review of Resident 38's medical record indicated Resident 38 was admitted on [DATE] and
had diagnoses including end stage renal disease (ESRD, a chronic condition where the kidneys have
permanently lost most of their function).A review of Resident 38's MDS completed on 8/28/25 indicated a
BIMS score of 13 out of 15. A score of 13 to 15 indicated the resident was cognitively intact.During an
observation inside Resident 38's room on 9/2/25 at 10:19 a.m., Resident 38 was observed with several skin
tears on the lower extremities.During a concurrent interview and record review with MDS A on 9/4/25 at
11:13 a.m., MDS A verified Resident 38 had a care plan for the wounds on the right radius left upper
extremities (lue, referring to left arm, shoulder and hand) and the right knee left tibia (lower leg bone). MDS
A confirmed there was no intervention for Resident 38's wound care plan and stated an intervention should
be there. MDS A stated the interventions should reflect what we are providing the resident. MDS A further
stated the nurse should be the one putting the intervention into the care plan.During a concurrent interview
and record review with the Interim DON on 9/5/25 at 2:41 p.m., the DON verified there was no intervention
for the wound care plan in
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
555143
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555143
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Westland House
100 Barnet Segal Lane
Monterey, CA 93940
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
place.Review of facility's policy and procedure (P&P), titled, Care Planning (General Patient Care Policy),
dated 2025, indicated, Patient care planning is an interdisciplinary effort, resulting in an individualized plan
of care. Evidence of implementation of an individualized plan of care is contained within the patient's
record. Routine documentation of patient assessment, order, patient care and discharge planning is
considered evidence of care planning. A. the care planning process includes patient assessment, problem
identification, goal setting, intervention, referral to other health care is contained within the patient's record.
Routine documentation of patient assessment, orders, patient care and discharge planning is considered
evidence of care planning.
Event ID:
Facility ID:
555143
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555143
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Westland House
100 Barnet Segal Lane
Monterey, CA 93940
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
Based on interview and record review, the facility failed to ensure a medication was administered timely in
accordance with the physician order for one of 12 sampled residents (Resident 46). This failure had the
potential for adverse health outcomes related to incorrect medication administration time.Findings:During a
review of Resident 46's Medications Order Summary Report (MOSR), dated 9/4/25, the MOSR indicated
Resident 46 had an order for Pantoprazole EC (or Enteric Coated--a polymer barrier applied to oral
medication that prevents its dissolution or disintegration in the gastric (stomach) environment) tablet 40 mg
[milligrams, unit of measure]. MOSR indicated to start the order on 8/27/25 with instruction to administer
one tablet daily at 6:00 AM for the prevention of NSAID (medications used to relieve pain, reduce fever, and
decrease inflammation) induced gastric ulcer.During a concurrent interview and record review on 9/4/25, at
11:34 AM, with Charged Nurse (CRN), CRN confirmed the nurses had been given this medication to the
Resident 46 around 9:00 AM since 8/28/25, and she did not know why it was set up in the system to be
given at 9:00 AM instead of the scheduled time of 6:00 AM. The CRN further acknowledged the staff is
supposed to contact the physician to get the order changed if the resident cannot take the medication at
6:00 AM.During a review of the facility's policy and procedure (P&P) titled, Medication of Administration
dated 12/2024, the P&P indicated, Healthcare practitioners are accountable for giving the right patient, the
right drug, the right dose, at the right time, via the right route.
Event ID:
Facility ID:
555143
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555143
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Westland House
100 Barnet Segal Lane
Monterey, CA 93940
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review, the facility failed to prevent the spread of infections
during kitchen observation when a staff member did not perform hand hygiene after touching a
contaminated item. This failure had the potential to transmit infectious microorganisms and increase the risk
of infection for residents and staff.Findings:During the initial kitchen tour observation with the Dietetic
Technician Registered (DTR) on 9/3/25 at 9:09 a.m., the DTR picked up a dry mop (used to clean and
extract dirt) on the floor under the three-compartment sink, then threw the mop in the garbage bin
container. The DTR did not wash his hands.During an interview with the DTR on 9/03/25 at 9:13 a.m., the
DTR confirmed that hand washing was not done after picking up the dry mop on the floor. The DTR further
stated hand washing should be done after every task.During an interview with the Infection Preventionist
(IP) on 9/4/25 at 2:15 p.m., the IP stated hand hygiene should be done, after touching anything that
touched the floor, because of cross contamination.Review of the facility's policy dated 2025, titled, Storage
Handling, Preparation, Serving (Infection Prevention Policy),, indicated, To store, handle, prepare, and
serve foods in a manner that prevents the growth of microorganisms in order to reduce or eliminate the risk
of foodborne infection. Handwashing: Handwashing is critical to safe food service. To prevent transfer of
bacteria and viruses to food, food service workers must pay particular attention to handwashing. B. Hands
of food handlers must washed according to Nutrition Service Department requirements: 2. After handling
trash .
Event ID:
Facility ID:
555143
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555143
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/05/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Westland House
100 Barnet Segal Lane
Monterey, CA 93940
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0814
Dispose of garbage and refuse properly.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and document review, the facility failed to ensure the garbage dumpster (a
movable waste container) lid was kept closed. This failure had the potential to attract insects, rodents, and
other pests to the facility.Findings:During a concurrent observation and interview 9/4/25 at 3:05 p.m., with
the Dietetic Technician Registered (DTR), there were two dumpsters in the facility's designated waste area.
One of the receptacles was for cardboard and one receptacle was for garbage. The receptacle lids for the
garbage was open. The DTR confirmed the garbage dumpster lid was open. The trash had some flies flying
around it. The DTR further stated the practice is it should be closed so no animals get in.During an
interview with the Assistant Director of Environmental Services (ADEVS) on 9/4/25 at 3:54 p.m., the
ADEVS verified the receptacle for garbage should be closed all the time to prevent pest.The United States
Food and Drug Administration's 2022 Food Code indicated, Refuse, recyclables, and returnable shall be
stored in receptacles or waste handling units so that they are inaccessible to insects and rodents. The Food
Code further indicated, Outside receptacles must be constructed with tight-fitting lids or covers to prevent
the scattering of the garbage or refuse by birds, the breeding of flies, or the entry of rodents.Review of the
facility's policy dated 2024, titled Disposal of Trash, indicated, It is the policy of the [facility] to comply with
local, state, and federal laws in the storage and disposal of trash.
Residents Affected - Some
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555143
If continuation sheet
Page 5 of 5