F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
Based on interview, and record review, the facility failed to report an allegation of verbal abuse (harsh and
insulting language directed at a person; also known as verbal attack, verbal aggression, verbal assault) for
one of three sampled residents (Resident 1) when Resident 1 reported that a Licensed Nurse (LN) was
rude to him and called him a thief on 1/10/26.This failure had the potential to a delayed investigation by the
Department and the risk of negatively affecting Resident 1's psychosocial well-being.Findings:A review of
Resident 1's admission RECORD, indicated that Resident 1 was admitted to the facility in 2025.During a
phone interview on 2/5/26, at 11:52 a.m., with Resident 1, Resident 1 stated on 1/10/26 in the early
morning hours, he went to the snack room at the facility to get hot water for coffee, and a licensed nurse
(LN) stated to him that he could not go into the snack room to get hot water. Resident 1 further stated the
LN accused him of being a thief, and told him that if anything came up missing he would be the number one
suspect. Resident 1 stated that the way the LN spoke to him felt like verbal abuse and slander (a false
spoken statement about someone that damages their reputation), because she accused him of being a
thief. Resident 1 further stated the LN worked the 11 p.m. - 7 a.m. shift at the facility, but the incident
happened in the early morning hours of 1/10/26. Resident 1 stated that he was not sure what the LN's
name was. Resident 1 further stated that he reported the incident to the Licensed Nurse Supervisor (LN
Sup). Resident 1 stated the LN Sup told him that he could enter the snack room at any time to get hot water
and that she would take care of it.During a phone interview on 2/5/26, at 3 p.m., with LN 1, LN 1 stated she
knew Resident 1 and that she recalled the incident with Resident 1. LN 1 further stated she asked Resident
1 not to go into the snack room at night on the date of the incident. LN 1 stated she asked Resident 1 to put
on his call light if he wanted snacks or hot water and that staff would get it for him. LN 1 further stated the
night shift staff kept their belongings in the snack room so they would not have to go to the other side of the
facility to retrieve their belongings and could stay closer to their assignments because there were less staff
at night. LN 1 stated that she did not call Resident 1 a thief, and she never accused Resident 1 of being a
thief. LN 1 further stated that she never told Resident 1 that he would be the number one suspect if
anything was missing. LN 1 stated that she wrote a progress note in Resident 1's electronic medical record
(EMR) regarding the incident. LN 1 further stated she reported the incident to administration. LN 1
confirmed that she did not really report the incident when asked who she specifically reported the incident
to. LN 1 stated that she did not see the relevance of reporting it. LN 1 further stated that she simply asked
Resident 1 to stay out of the snack room.A review of Resident 1's EMR did not indicate a Progress Note,
entry was documented regarding the incident between Resident 1 and LN 1 on 1/10/26.During an interview
on 2/5/26, at 3:28 p.m., with the Social Services Director (SSD), the SSD stated the facility had a Grievance
(a complaint or strong feeling of being treated unfairly) Binder for resident complaints. A review of the
facility's Grievance Binder, indicated that a grievance was filed by LN Sup
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555186
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555186
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/05/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lincoln Square Post Acute Care
1032 N. Lincoln Street
Stockton, CA 95203
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
for Resident 1 on 1/12/26 regarding an interaction with LN 1. The grievance indicated that Resident 1 told
the LN Sup that one of the LNs was rude to him and told him that it was not okay to take food from the
snack room at night. The grievance further indicated the LN Sup told Resident 1 that it was okay to get
snacks from the snack room at night. The grievance indicated the LN Sup talked with the night shift staff
and let them know that the snack room was for everyone.During a concurrent interview and record review
on 2/5/26, at 4:10 p.m., with the LN Sup, the facility's Grievance Binder, and the facility's undated policy and
procedure titled, Elder/ Dependent Adult Abuse, were reviewed. The LN Sup confirmed that she spoke with
Resident 1 regarding his concern on 1/12/26 and completed the grievance form for Resident 1. The LN Sup
stated Resident 1 reported that LN 1 was rude to him, and that he felt offended by the way the LN spoke to
him that day. The LN Sup further stated that she told Resident 1 that he could not take all of the snacks
from the snack room, but that he could take enough for the evening if he wanted. The LN Sup stated she
told the night shift staff that the snack room was for residents and staff. The LN Sup further stated she
reminded the staff that they needed to check the residents' diets before giving them snacks in case the
requested snack was not allowed in the diet ordered by their physician. The LN Sup stated Resident 1 did
not mention abuse when she spoke to him on 1/12/26 about the incident. The LN Sup further stated in her
judgment, she felt the right thing to do was to file the grievance for Resident 1. The LN Sup stated if
Resident 1 had said the word abuse, she would have filed a SOC-341 (Suspected Abuse Report Form)
form and reported the incident.During a phone interview on 2/6/26, at 9:19 a.m., with LN 4, LN 4 stated she
was Resident 1's transition of care nurse with Resident 1's insurance. LN 4 further stated Resident 1 had
called her on 1/27/26 and reported that he was verbally abused by one of the LNs at the facility. LN 4 stated
Resident 1 told her that he did not remember the LN's name. LN 4 further stated Resident 1 did not
describe the incident to her. LN 4 stated she did a three-way call with Resident 1 and the Ombudsman's
office (OMB, an independent advocate that helps residents resolve complaints, understand their rights, and
navigate care-related issues), but they connected to the OMB's voicemail, so Resident 1 left a voicemail
message for the OMB and stated that he was verbally abused at the facility.During a phone interview on
2/6/26, at 9:33 a.m., with LN 2, LN 2 stated he remembered Resident 1. LN 2 further stated Resident 1 told
him that another LN told him that he was not allowed in the snack room. LN 2 confirmed that he and LN 1
were the LNs on duty during the night shift on the date of the incident. LN 2 stated Resident 1 told him that
LN 1 called him a thief. LN 2 further stated Resident 1 had said that he felt abused by LN 1. LN 2 stated he
calmed Resident 1 down and told Resident 1 that he would talk to LN 1. LN 2 further stated he went to talk
to LN 1 and that LN 1 claimed that she did not call Resident 1 a thief. LN 2 stated he reported the incident
to the LN Sup and that the LN Sup followed up with Resident 1.During a phone interview on 2/6/26, at 1:24
p.m., with the OMB, the OMB stated she received a message from the OMB's office that Resident 1 had
called on 1/26/26. The OMB further stated she called Resident 1 back on 1/26/26, and Resident 1 stated
that one of the LNs at the facility verbally assaulted him but did not give the name of the LN. The OMB
explained Resident 1 told her that he was at an appointment and did not feel comfortable talking about the
matter at that time, then requested that she call him back. The OMB stated that she received a missed call
from Resident 1 on 1/27/26. The OMB further stated she went to the facility on 1/29/26 hoping to speak with
Resident 1 in person, but Resident 1 was away at an appointment.A review of an undated facility policy and
procedure (P&P) titled, Elder/Dependent Adult Abuse, indicated, .Policy.The facility will.Protect residents'
privacy and protect from any type of abuse.Guidelines.This facility will protect the rights, safety and
wellbeing of each resident regardless of physical or mental condition
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555186
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555186
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
02/05/2026
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lincoln Square Post Acute Care
1032 N. Lincoln Street
Stockton, CA 95203
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
against any and all forms of abuse.Abuse.Includes.verbal.Procedure.Identification of Possible Incidents or
Allegations of Abuse.The person identifying the possible incident or allegation will.Follow the mandated
reporting procedure and immediately report same to the Administrator or designee.Reporting.Any
mandated reporter (someone who is required to report knowledge or reasonable suspicion of abuse) who,
in his or her professional capacity, or within the scope of his or her employment.has knowledge of an
incident that reasonably appears to be any type of abuse or is told by an elder.that he or she has
experienced behavior.constituting abuse.will report the known or suspected instance of abuse.to facility
administrator and to other officials in accordance with State law, including.State Survey Agency, LTC (Long
Term Care) Ombudsman, local law enforcement and the adult protective services.immediately but not later
than.24 hours.if the alleged violation.does not result in serious bodily injury.
Event ID:
Facility ID:
555186
If continuation sheet
Page 3 of 3