F 0550
Level of Harm - Potential for
minimal harm
Residents Affected - Some
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or
her rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, medical record review, and facility document review, the facility failed to ensure one of two
residents (Resident 1) was treated with respect and dignity.
* A male staff member entered the shower room when a female resident (Resident 1) was present in the
shower room. Resident 1 stated she felt a bit uncomfortable. This had the potential to negatively impact the
Resident 1's well-being.
Findings:
Review of the facility's document titled Shower Schedule and Monitoring dated 7/9/04, showed to make
sure the same gender staff are monitoring the shower rooms during the shower times. The document
further gave an example: if it is the time for female showers, it must be a female staff that must be
monitoring the shower room and if it is male shower time, it must be a male staff that must be monitoring.
The document also showed the facility must coordinate to make sure the privacy of the residents is
maintained.
Medical record review for Resident 1 was initiated on 9/25/23. Resident 1 was admitted to the facility on
[DATE].
Review of Resident 1's History and Physical Examination dated 12/9/22, showed Resident 1 didnot have
the capacity to understand and make decisions.
Review of the SOC 341 (a Report of Suspected Adult or Elder Abuse form) dated 9/14/23, showed a male
staff member (CNA 1) entered the shower room while Resident 1 was in the shower room.
On 9/25/23 at 1050 hours, an interview and concurrent document review was conducted with the
Housekeeper. The Housekeeper was asked to discuss what had happened on 9/14/23, between CNA 1
and Resident 1. The Housekeeper stated on 9/14/23 around 0740 hours, she was standing by the
janitordoor (across from the shower room) and saw CNA 1 holding towels while he was entering the shower
room. The Housekeeperstated LVN 2 then borrowed the Housekeeper's key to open the shower room door.
LVN 2 then walked in the shower room. The Housekeeper stated she then witnessed Resident 1 following
LVN 2 out of the shower room. The Housekeeperstated CNA 1 was in the shower room for approximately
less than fiveminutes.
On 9/25/23 at 1142 hours, an interview was conducted with Resident 1. Resident 1 was asked to discuss
what had happened on 9/14/23. Resident 1 stated after she finished taking a shower, CNA 1 came in
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
555211
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555211
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/28/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Extended Care Hospital of Westminster
206 Hospital Circle
Westminster, CA 92683
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0550
Level of Harm - Potential for
minimal harm
Residents Affected - Some
the shower room and stated he wanted to check onother male residents in the shower room. Resident 1
stated she felt a little uncomfortable. Resident 1 denied being scared and touched by CNA 1.
On 9/26/23 at 1402 hours, a telephone interview and concurrent document review was conducted with LVN
2. LVN 2 stated in the morning of 9/14/23 around 0730 hours, Resident 1 was at the nurses' station holding
a change of clothes and requesting to shower. LVN 2 stated she asked a female staff member (CNA 7) to
open the shower room door for Resident 1. Resident 1 stated she wanted CNA 1 (male staff) to open the
shower room for her. CNA 1 stated he would open the door for Resident 1. LVN 2 stated about20 minutes
later, she walked to the shower room and saw the Housekeeperlooking scared while pointing her finger at
the shower room door. LVN 2 stated she borrowed the shower room key from the Housekeeperand opened
the shower room. LVN 2 stated she saw CNA 1 and Resident 1 standing a foot apart, both fully dressed.
LVN 2 stated she asked both what was going on. CNA 1 stated they were looking at the towels. LVN 2
stated she then asked Resident 1 to follow her to the nurse's station. LVN 2 was asked if amale staff could
open the shower room door for a female resident. LVN 2 stated only if no female staff were available, then a
male staff couldopen the shower room for female residents. LVN 2 added the male staff were not supposed
to go inside the shower room when a female staff was in the shower room.
On 9/26/23 at 1219 hours, an interview and concurrent document review was conducted with the DON. The
DON stated CNA 1 should not have entered the shower room while Resident 1 was in there. The DON
stated CNA 1 should respect Resident 1's right and acknowledged CNA 1 had violated Resident 1's
privacy.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555211
If continuation sheet
Page 2 of 2