F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to develop and implement a care plan to manage
and respond to behavioral disturbances for two residents (Resident 1 and Resident 2) of five sampled
residents.
These failures decreased the facility ' s potential to provide supervision to prevent resident altercations.
Findings:
A review of Resident 1 ' s admission record indicated he was admitted to the facility on [DATE] with
diagnoses which included dementia with behavioral disturbances.
A review of Resident 1 ' s medical record indicated no documented evidence care plans regarding Resident
1 ' s aggressiveness toward others.
During an interview on 1/20/23 at 1:55 p.m., Licensed Nurse A stated Resident 1 had a history of
aggression toward other residents.
During an interview on 1/20/23 at 2:05 p.m., the Activities Director stated Resident 1 had a history of being
aggressive toward other residents.
During an interview on 1/20/23 at 2:28 p.m., the Quality Assurance Nurse (QAN) stated Resident 1 had a
history of aggression towards other residents. The QAN reviewed Resident 1 ' s care plans and confirmed
no care plans had been created to manage and respond to Resident 1 ' s aggressiveness towards other
residents.
A review of Resident 2 ' s admission record indicated he was admitted to the facility on [DATE] with
diagnoses which included dementia with behavioral disturbances.
A review of Resident 3 ' s admission record indicated she was admitted to the facility on [DATE] with
diagnoses which included metabolic encephalopathy (a chemical imbalance in the blood which can affect
the brain). A review of a Minimum Data Set (MDS, an assessment tool), dated 11/1/22, indicated Resident
3 had mild memory problems.
During an interview and observation on 1/20/23 from 2:28 p.m. to 2:58 p.m., with the QAN in her office, with
the door closed, the Department heard Resident 2 continuously yelling, help me. At 2:58
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555222
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555222
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeport Post Acute
1291 Craig Avenue
Lakeport, CA 95453
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
p.m. the Department observed Resident 3 yell at Resident 2 to be quiet across the hallway.
Level of Harm - Minimal harm
or potential for actual harm
In an interview and record review on 1/20/23 at 3:03 p.m., the QAN stated Resident 2 did not need help
when he yelled, help me. The QAN stated it was a behavior he manifested, which usually stopped once he
was redirected. A review of Resident 2 ' s care plans did not indicate a care plan to manage and respond to
Resident 2 behavior of continuously yelling for help.
Residents Affected - Few
During an interview on 1/23/23 at 3:10 p.m., Resident 3 stated Resident 2 ' s behavior of continuously
yelling for help had been occurring for several weeks. Resident 3 stated it bothered her and disturbed her
sleep. Resident 3 stated she could hear Resident 2 from her room even with her room door closed and with
headphones on.
During an interview on 1/20/23 at 3:15 p.m., Nursing Aide B verified Resident 2 had a history of
continuously yelling for help even when he did not need anything.
A review of facility policy and procedure titled Care Planning - Interdisciplinary Team, dated March 2022,
indicated, The interdisciplinary team is responsible for the development of resident care plans . [which are]
Comprehensive, person-centered .[and] are based on resident assessments .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555222
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555222
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/17/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Lakeport Post Acute
1291 Craig Avenue
Lakeport, CA 95453
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0947
Level of Harm - Minimal harm
or potential for actual harm
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in
dementia care and abuse prevention.
Based on interview and record review, the facility failed to provide annual dementia management training to
two of three sampled nurse aides.
Residents Affected - Few
This failure decreased the facility ' s potential to ensure residents with dementia received adequate care
and services.
Findings:
A review of Resident 1, 2, 4 and 5 ' s admission records indicated diagnoses of dementia.
During an interview on 1/20/23 at 8:35 a.m., the Administrator was asked for records of dementia
management training provided to staff during the last year. The Administrator provided a dementia training
in-service sign-in sheet dated 1/21/21.
During an interview on 1/20/23 at 11:47 a.m., Certified Nursing Assistant C (CNA C) stated she had worked
for the facility for about one year. The CNA C was asked which training and/or in-services she received
during this period. The CNA C did not mention dementia management training.
During an interview on 1/20/23 at 11:53 a.m., Certified Nursing Assistant E (CNA E) stated she had worked
for the facility for about one year. The CNA E was asked which training and/or in-services she had received
during this period. The CNA E did not mention dementia management training.
During an interview on 1/20/23 at 1:35 p.m., the Administrator provided the Department a dementia training
sign-in sheet dated 12/15/22.
A review of this record verified CNA C and E had not received dementia management training.
A review of facility policy titled Dementia – Clinical Protocol, dated November 2018, indicated,
Nursing Assistants will receive initial training in the care of residents with dementia and related behaviors.
In-services will be conducted at least annually thereafter.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555222
If continuation sheet
Page 3 of 3