F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and records review, the facility failed to report an allegation of abuse to the California
Department of Public Health (CDPH) in accordance with Federal requirements for one of two sampled
residents (Resident 1). This failure resulted in a delayed investigation of the alleged abuse by CDPH and
had the potential for other residents to be at risk of abuse.
Findings:
On 4/02/24 at 1:42 p.m., CDPH received a Facility Reported Incident regarding a facility staff member being
physically aggressive to Resident 1.
A review of the Minimum Data Set (MDS - health status screening and assessment tool used for all
residents) dated 1/16/24 indicated Resident 1 was admitted to the facility on [DATE] with a diagnosis
including but not limited to Dementia (impaired ability to remember, think, or make decisions that interferes
with doing everyday activities); Left eye blindness and Anxiety (intense, excessive, and persistent worry and
fear about everyday situations). The MDS indicated Resident 1 had a BIMS score of 3 out of 15 points
(Brief Interview for Mental Status - a 15-point cognitive (relating to the mental process involved in knowing,
learning, and understanding things) screening measure that evaluates memory and orientation. A score of
00 to 07 is severe cognitive impairment).
A review of the facility document titled Nurse's Notes dated 3/30/24 at 11:00 p.m., indicated Unlicensed
Staff A reported to Licensed Nurse B that she witnessed Unlicensed Staff C slapping Resident 1's left hand
and pushed Resident 1 to bed. The Nurse's Notes indicated the Director of Nursing (DON), Social Service,
and Administrator were notified of the incident. The Nurse's Notes indicated the facility had twenty four (24)
hours from 11:00 p.m. to call and fax the incident to the ombudsman (an official who investigates
complaints against businesses, public entities, or officials) and authorities.
During a telephone interview with Unlicensed Staff A on 4/11/24 at 8:52 a.m., when Unlicensed Staff A was
asked about the incident with Resident 1 on 3/30/24, Unlicensed Staff A stated she saw Unlicensed Staff C
slapped Resident 1's hands twice during transfer when Unlicensed Staff C had Resident 1 hold on to the
transfer lift (used for a patient who is unable to assist with transferring in and out of a bed or wheelchair).
Unlicensed Staff A stated she reported the incident to Licensed Nurse B.
During an interview with Licensed Nurse D on 4/10/24 at 3:05 p.m., when Licensed Nurse D was asked
what she would do if she received a report of an abuse allegation, Licensed Nurse D stated she would
report to the supervisor and ombudsman. She stated she would call the police immediately if the
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
555227
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555227
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/10/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Villa Marin
100 Thorndale Drive
San Rafael, CA 94903
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
abuse resulted in an injury. When Licensed Nurse D was asked who was responsible for reporting when
incident happened after hours, she stated the charge nurse could report to CDPH by leaving a message.
When Licensed Nurse D was asked about the time frame of reporting an allegation of abuse, she stated
immediately within 24 hours.
During an interview with Licensed Nurse E on 4/10/24 at 3:10 p.m., when Licensed Nurse E was asked
what she would do when she received a report of staff being rude or rough to residents, she stated she
would step in, she would ask what happened and make sure to separate the staff from the resident.
Licensed Nurse E stated she would report the incident to the police and ombudsman immediately. When
Licensed Nurse E was asked if she would report the incident to CDPH, she stated yes. She stated the
nurse was responsible for reporting to CDPH, the ombudsman, and police when an allegation or incident of
abuse happened after hours or on the weekend. Licensed Nurse E stated they have a book at the nurses'
station with a step by step instructions on who, and how to report abuse. When Licensed Nurse E was
asked about the time frame for reporting an allegation of abuse, she stated immediately, within 24 hours.
After review of the policy and procedure titled Abuse, Neglect, Exploitation or Misappropriation –
Reporting and Investigating revised on September 2022 with Licensed Nurse E, Licensed Nurse E verified
the policy indicated to report an allegation involving abuse within two hours.
During an interview with the DON on 4/10/24 at 3:29 p.m., when the DON was asked about her
expectations from the nurses for reports of abuse. The DON stated the nurses were expected to report the
incident to CDPH immediately. She stated they have a binder at the nurses' station with an algorithm (a
process or set of rules to be followed in calculations or other problem-solving operations) for the nurses to
follow. The DON stated the incident with Resident 1 happened on p.m. shift on 3/30/24. She stated
Licensed Nurse B started the report and was completed on 3/31/24 with the help of the Director of Staff
Development (DSD). The DON concurred the facility's policy for reporting an allegation of abuse was not
followed.
A review of the Facility policy and procedure titled Abuse, Neglect, Exploitation or Misappropriation –
Reporting and Investigating revised on September 2022 indicated, all reports of resident abuse (including
injuries of unknown origin), neglect, exploitation, or theft/ misappropriation of resident property are reported
to local, state and federal agencies (as required by current regulations) and thoroughly investigated by
facility management.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555227
If continuation sheet
Page 2 of 2