F 0561
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to and the facility must promote and facilitate resident self-determination through
support of resident choice.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure choice was offered to accomodate a preference for
a shower for one resident (Resident 304).
This failure had the potential to cause psychological harm to Resident 304.
Findings.
Resident 304 was admitted to the facility on [DATE] with diagnoses that included Spinal Stenosis (the
spaces inside the bones of the spine gets too small) and Discogenic Pain (localized back pain that worsens
with activities that increase pressure on the spine).
On 4/7/25 at 10:20 A.M., an interview with Certified Nursing Assistant (CNA) CNA 1 was conducted. CNA 1
stated on 3/21/25 in the morning, she and CNA 2 went into Resident 304 ' s room and told Resident 304
she was getting a shower then immediately transferred from the bed to the shower. CNA 1 stated during
transfer, Resident 304 had urinated on herself and bowel movement. CNA 1 stated they had to put
Resident 304 back to bed to clean her up, then place in the Hoyer lift to transfer Resident 304 to the shower
chair.
On 4/7/25 at 11:20 A.M., an interview with Resident 305 was conducted. Resident 305 stated she had been
Resident 304 ' s roommate since she got admitted to the facility. Resident 305 stated she seen and
witnessed the incident on 3/21/25 when Resident 304 was to have a shower that day. Resident 305 stated
she had seen Resident 304 yanked out of her bed and hoist Resident 304 up from the bed.
A review of Resident 305 ' s Minimum Data Set (MDS- a federally mandated assessment tool) dated
3/21/25 indicated Resident 305 ' s brief interview for mental status (BIMS) score was 14 which meant
Resident 305 ' s cognition (thought process) was intact.
On 4/7/25 at 11:35 A.M., an interview with Resident 304 was conducted. Resident 304 stated CNA 1 and
CNA 2 went into her room and stated you are getting a shower. Resident 304 stated she was not given a
choice if she wanted the shower or not. Resident 304 stated she felt bad when she started peeing and
pooping on herself while being transferred to the shower chair with both CNA 1 and CNA 2. Resident 304
stated CNA 1 and CNA 2 were both arguing about how to operate the Hoyer lift and that made Resident
304 upset and worried. Resident 304 stated after the incident, a psychiatrist came to see her to discussed
and offered anti-anxiety medication, but Resident 304 refused. Resident 304 stated it was her first time in a
convalescent home and did not know what to expect.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555246
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555246
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/07/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Vista View Post Acute
304 N. Melrose Dr
Vista, CA 92083
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0561
Level of Harm - Minimal harm
or potential for actual harm
A review of Resident 304 ' s Minimum Data Set (MDS- a federally mandated assessment tool) dated
3/27/25 indicated, Resident 304 ' s brief interview for mental status (BIMS) score was 14 which meant
Resident 304 ' s cognition (thought process) was intact.
A review of Resident 304's MDS dated [DATE], section E indicated, Resident 304 had 0 behaviors.
Residents Affected - Few
On 4/7/25 at 12:20 P.M., an interview with CNA 3 was conducted. CNA 3 stated Resident 304 was alert and
oriented and would stand and transfer from the wheelchair to her bed with minimal assistance. CNA 3
stated Resident 304 would just complain of pain in her back at times. CNA 3 stated it was important to
explain to Resident 304 what was being done prior to proceeding with her care.
An interview on 4/7/25 at 12:35 P.M., with the Social Service Director (SSD) was conducted. The SSD
stated the facility had a meeting with Resident 304 ' s son to discuss his complaint regarding staff being
rough to his mother. Resident 304 ' s son stated his mother, Resident 304 was forced to get a shower and
was naked while on a device on 3/21/25.
An interview on 4/7/25 at 1:45 P.M., with Licensed Nurse (LN) 1 was conducted. LN 1 stated Resident 304
was alert and oriented x4, and did not have any behaviors. LN 1 stated Resident 304 was cooperative with
her care and treatment, and was on routine Tylenol (medication for pain) for her back pain.
An interview on 4/7/25 at 2:30 P.M., with the Assistant Director of Nursing ( ADON) was conducted. The
ADON stated it was important to let Resident 304 have a choice or preference regarding her shower or any
care to be provided by the staff. The ADON stated the facility will have more positive outcome if Resident
304 was made aware and given a choice before proceeding with the shower. The ADON stated it was
important to respect resident ' s wishes and to treat them with dignity and respect.
A review of the facility ' s policy dated 12/10/2022 titled, Resident Rights indicated .2.Planning &
implementing care .c. the right to be informed in advance, of the care to be furnished .e. the right to refuse ,
and /or discontinue treatment , to participate in or refuse to participate .3.Policy explanation & compliance
guidelines .#11 the facility will ensure that all direct staff .are educated on the rights of residents .5.a. the
resident has the right to choose activities, schedules .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555246
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555246
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/07/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Vista View Post Acute
304 N. Melrose Dr
Vista, CA 92083
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583
Keep residents' personal and medical records private and confidential.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure privacy was maintained for one of one resident
(Resident 304) when the two CNAs (1, 2) left Resident 304's naked body exposed during the delivery of
care.
Residents Affected - Few
This failure violated Resident 304's right to dignity and privacy.
Findings.
Resident 304 was admitted to the facility on [DATE] with diagnoses that included Spinal Stenosis (the
spaces inside the bones of the spine gets too small) and Discogenic Pain (localized back pain that worsens
with activities that increase pressure on the spine).
An interview on 4/7/25 at 11:20 A.M., with Resident 305 was conducted. Resident 305 stated she had been
Resident 304 ' s roommate since she got admitted to the facility. Resident 305 stated she had seen and
witnessed the incident on 3/21/25 when Resident 304 was to have a shower that day. Resident 305 stated
she had seen Resident 304 yanked out of her bed, hoist Resident 304 up, and was naked.
Resident 305 stated Resident 304 was in the Hoyer Lift hanging from the ceiling while being transferred to
the shower chair by CNA 1 and CNA 2. Resident 305 stated there was no privacy provided during the
delivery of care allowing anyone to view Resident 304's naked body since the curtain between them was
pulled all the way back.
A review of Resident 305 ' s Minimum Data Set (MDS- a federally mandated assessment tool) dated
3/21/25 indicated Resident 305 ' s brief interview for mental status (BIMS) score was 14 which meant
Resident 305 ' s cognition (thought process) was intact.
On 4/7/25 at 11:35 A.M., an interview with Resident 304 was conducted. Resident 304 stated CNA 1 and
CNA 2 went into her room and stated you are getting a shower. Resident 304 stated she was not given a
choice if she wanted the shower or not. Resident 304 stated she felt bad when she started peeing and
pooping on herself while being transferred to the shower chair with both CNA 1 and CNA 2. Resident 304
stated CNA 1 and CNA 2 were both arguing about how to operate the Hoyer lift and that made Resident
304 upset and worried. Resident 304 stated after the incident, a psychiatrist came to see her to discussed
and offered anti-anxiety medication, but Resident 304 refused. Resident 304 stated it was her first time in a
convalescent home and did not know what to expect.
A review of Resident 304 ' s Minimum Data Set (MDS- a federally mandated assessment tool) dated
3/27/25 indicated Resident 304 ' s brief interview for mental status (BIMS) score was 14 which meant
Resident 304 ' s cognition (thought process) was intact.
A review of Resident 304's MDS dated [DATE], section E indicated Resident 304 had 0 behaviors.
An interview on 4/7/25 at 12:35 P.M., with the Social Service Director (SSD) was conducted. The SSD
stated the facility had a meeting with Resident 304 ' s son to discuss his complaint regarding staff being
rough to his mother. Resident 304 ' s son stated his mother, Resident 304 was forced to get a shower and
was naked while on a device on 3/21/25.
An interview on 4/7/25 at 2:30 P.M., with the Assistant Director of Nursing ( ADON) was conducted.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555246
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555246
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/07/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Vista View Post Acute
304 N. Melrose Dr
Vista, CA 92083
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0583
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
The ADON stated the staff should have provided privacy when performing any resident's care to ensure
residents privacy were provided and their dignity were respected.
A review of the facility ' s policy dated 12/10/2022 titled, Resident Rights indicated .4.Respect & dignity
.c.The right to reside & receive services in the facility with reasonable accommodation of needs and
preference .5. Self-determination .5.a. the resident has the right to choose activities, schedules . b.The
resident has the right to make choices about aspects of his or her life . Policy explaination and Compliance
Guidelines .11. the facility will ensure that all direct staff .are educated on the rights of residents .
Event ID:
Facility ID:
555246
If continuation sheet
Page 4 of 4