F 0745
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to provide appropriate and timely social services support for
one of three sampled residents (Resident 1) when, the facility was made aware of Resident 1's wish to
leave the facility approximately one month post admission due to not being able to use his motorized
wheelchair in the facility, however, referrals were not sent to other facilities to find alternative placement until
approximately three months later, nor was follow up conducted by facility staff following the referrals being
sent to check on the status. This failure had the potential to negatively affect Resident 1's mental health and
psychosocial well-being. Findings:A review of Resident 1's admission RECORD, indicated Resident 1 had a
diagnosis of generalized muscle weakness, major depressive disorder (causing persistent sadness, loss of
interest, and impacts how you feel, think, and act, interfering with daily life), acquired absence of right leg
below knee (surgical removal of the lower leg), multiple sclerosis (MS; a disorder of the central nervous
system marked by weakness, numbness, a loss of muscle coordination, and problems with vision, speech,
and bladder control). Resident 1 was admitted to the facility on [DATE]. During an interview on 12/4/25 at
9:46 AM, Resident 1 stated that when he first came to the facility, his motorized wheelchair was here, but
the previous administrator told him he cannot use it at the facility. Resident 1 stated that he told the previous
administrator that if the facility did not allow the motorized wheelchair, he did not want to stay at the facility.
Resident 1 stated he had been using his motorized wheelchair for 12 years and since he could not use it at
the facility, his will to live was draining. Resident 1 stated he cannot do anything but stay in bed all day
without his motorized chair. Resident 1 stated that the social services staff talked to him about finding him a
new place to stay since the day he was admitted to the facility. Resident 1 stated that the staff from the
business office told him that they sent his records to different facilities that could accommodate him.
Resident 1 stated it caused him stress and anxiety to be at the facility and not use his motorized wheelchair
which was very important to him. During an interview on 12/4/25, at 12:45 PM, with the admission Director
(AD) and the admission Coordinator (AC), the AD stated that when a newly admitted resident had a
motorized wheelchair, they let the resident know that they can have it at the facility, but they cannot use it
and that was always the policy of this facility. The AD stated that they let the case manager at the hospital
communicate that information to the resident and once they get to the facility, they remind the resident. The
AD stated sometimes the hospital did not let them know. The AD stated the residents can refuse to be
admitted to the facility. The AD stated Resident 1 was made aware of the facility's policy on motorized
wheelchairs. The AC stated that the hospital did not tell the facility that Resident 1 had a motorized chair.
The AC stated the assisted living facility (ALF) where Resident 1 was previously staying prior to his
hospitalization, dropped off his belongings including the motorized wheelchair at the facility. During an
interview on 12/4/25, at 1:02 PM, with the Case Manager Assistant
Residents Affected - Few
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555307
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555307
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/04/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Clearwater Healthcare Center
1517 East Knickerbocker Drive
Stockton, CA 95210
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0745
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
(CMA) and the Case Manager (CM), the CMA stated Resident 1 was requesting to go to a different facility
that allowed motorized wheelchairs. The CM stated initially Resident 1 was admitted for short term
rehabilitation (a temporary, intensive therapy program helping residents recover strength, mobility, and
independence after illness, injury, or surgery) but after he got admitted , the ALF told them that they could
not take Resident 1 back. The CMA stated the social services department sent referrals to other skilled
nursing facilities (SNF) to find a new place for Resident 1. The CMA stated she was made aware of the
resident's intent to transfer to another SNF maybe a month after Resident 1 was admitted to the facility but
did not remember when. The CMA stated she did not write any notes in Resident 1's medical record
regarding Resident 1's request to transfer. The CMA stated Resident 1 switched to custodial care
(long-term assistance with daily living activities like bathing, dressing, eating, and toileting) sometime in
October of this year (2025). During an interview on 12/4/25, at 1:31PM, with the Business Office Assistant
(BOA), the BOA stated she sent three referrals to three SNF's because those were the request of Resident
1. The BOA stated there was no response from anybody and she faxed the referrals on 11/22/25, and the
social services department were responsible for following up on those referrals. During an interview on
12/4/25, at 2:31 PM, the Social Services Assistant (SSA) stated during a quarterly meeting on 11/3/25,
Resident 1 verbalized that he wanted to transfer to a facility that can accept motorized wheelchairs. The
SSA stated the front office (business office) sent the referrals. The SSA stated that social services follow up
normally after a few days of sending the referral, by calling the facility and asking for the status of the
referral sent. The SSA confirmed she had not followed up on the referrals sent for Resident 1. During an
interview on 12/4/25, at 3:21 PM, with the Director of Nursing (DON), the DON stated when a resident gets
admitted to the facility, usually they ask the hospital/facility what type of equipment the resident had. The
DON stated Resident 1 came from the hospital, but his belongings arrived from the ALF where he
previously lived. The DON stated that the facility was informed about Resident 1's motorized wheelchair
when the ALF sent it to the facility. The DON stated that the social services department was the one
responsible for following up on the referrals to these facilities. During an interview on 12/4/25, at 4 PM, with
the Administrator (ADM), the ADM stated it was the responsibility of the social services department to find
placement for the residents if they want to be transferred, send referrals, and follow up on those referrals.
The ADM stated the business office assistant helps send the referrals and informs the social services
department via email. The ADM stated the social services department would have to follow up on the
referrals. A review of a facility's policy and procedure (P&P) titled, Discharge Summary and Plan, revised
12/16, the P&P indicated, .Residents transferring to another skilled nursing facility or who are discharged to
a home health agency, long-term care hospital or inpatient rehabilitation facility will be assisted in selecting
a post-acute care provider that is relevant and applicable to the resident's goals of care and treatment
preferences. A review of a facility's P&P titled, Assistive Devices and Equipment, revised 7/17 , the P&P
indicated, .Our facility provides, maintains, trains and supervises the use of assistive devices and
equipment for residents.Devices and equipment that assist with resident mobility, safety and independence
are provided for residents. These include, but are not limited to: a. Wheelchairs (manual only). A review of a
facility's policy and procedure titled, Resident Rights, revised 12/16, the P&P indicated, .Federal and state
laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right
to:.be informed of, and participate in, his or her care planning and treatment. A review of a facility's
document titled, Job Description: Social Services Lead Assistant, indicated, .Duties and Responsibilities
Administrative Functions.Participate in community planning
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555307
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555307
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/04/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Clearwater Healthcare Center
1517 East Knickerbocker Drive
Stockton, CA 95210
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0745
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
related to the interests of the facility and the services and needs of the resident and family.Participate in
discharge planning, development and implementation of social care plans and resident assessments.Assist
in providing solutions for social and practical environmental problems including seeking financial
assistance, discharge planning (including collaboration with community agencies), and referrals to other
community agencies when specialized assistance is required. A review of a facility's document titled, Job
Description: Director of Social Service, indicated, .Duties and Responsibilities Administrative
Functions.Participate in community planning related to the interests of the facility and the services and
needs of the resident and family.Participate in discharge planning, development and implementation of
social care plans and resident assessments.Assist in providing solutions for social and practical
environmental problems including seeking financial assistance, discharge planning (including collaboration
with community agencies), and referrals to other community agencies when specialized assistance is
required.
Event ID:
Facility ID:
555307
If continuation sheet
Page 3 of 3