Health inspection·May 13, 2024

F 0745 Provide medically-related social services to help each resident achieve the highest possible quality of life. Level of Harm - Minimal harm or potential for actual harm Based on interview and record review, the facility failed to address a doctor's concern regarding ongoing weekly telephone appointment for one of four sampled residents (Resident 1). Residents Affected - Few This failure resulted for Resident 1 not receiving necessary care that he needed to achieve his highest level of physical well-being. Findings: During an interview on April 12, 2024, at 10:39 a.m., Resident 1 stated he had weekly phone appointments with a doctor, his therapist. Resident 1 stated it had been some time since his last session. Resident 1 stated the facility was aware of these appointments. During an interview on April 12, 2024, at 1:38 p.m., with the SS, the SS stated, she had spoken to Resident 1's doctor a few times. The SSD stated, she received an email from Resident 1's therapist on March 22, 2024, expressing concern about the lack of communication with the resident. During an interview on April 12, 2024, at 2:09 p.m., with the Licensed Vocational Nurse (LVN), the LVN stated, the doctor was required to provide an order for appointments. The LVN stated, the SS was responsible for following up with the doctor and Resident 1 regarding the appointment scheduling. During an interview on April 12, 2024, at 2:28 p.m., with the SS, the SS stated she received an email from Resident 1's doctor on March 22, 2024, regarding an appointment scheduled for March 25, 2024. The SS stated, she did not have the chance to confirm the scheduled telephone appointment with Resident 1. The SS stated, she should have followed up with the resident to confirm the scheduled telephone appointment with the doctor. During a concurrent interview and review of facility policy and procedure conducted with the DON on April 12, 2022, at 3:20 p.m., the DON stated the SS was responsible for confirming the scheduled appointment for Resident 1. The DON stated, the SS should have confirmed and followed-up the weekly appointment of Resident 1 and the doctor. The DON stated the facility did not follow the policy. During a review of the facility policy and procedure (P&P) titled, Social Service Policy & Procedure, Medically- Related Social Services, undated, the P&P indicated, . It is the policy of this facility to provide medically related social services to all residents in an effort to help them achieve and maintain their highest practicable level of physical, mental and psychosocial functioning .Social Service staff support residents in a variety of ways to prevent and minimize psychosocial decline and empower residents .Medically-related social services means services provided by the facility's Page 1 of 2 555319 555319 05/13/2024 Sunrise Post Acute 3476 W. Wilson St. Banning, CA 92220

F 0745 Level of Harm - Minimal harm or potential for actual harm staff to assist residents in maintaining or improving their ability to manage their everyday physical, mental and psychosocial needs. These services might include, for example .providing and arranging provision of needed counseling services . Residents Affected - Few 555319 Page 2 of 2