F 0758
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated,
prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic
medications are only used when the medication is necessary and PRN use is limited.
Based on interviews and record review, the facility failed to ensure one (Resident 20) of 12 sampled
residents were free from unnecessary drugs when the interdisciplinary team did not evaluate Resident 20's
use of Quetiapine {(seroquel) an antipsychotic drug} for appropriateness, adequate clinical rational and
indication for continued usage.
This failure had the potential for Resident 20 to receive unnecessary drugs and suffer adverse medication
side effects.
Findings:
During a review of Resident 20's Physician Orders (PO) dated 7/9/20, the PO indicated Quetiapine
(Seroquel) 50 mg(milligrams) tablet by mouth in the evening for Bipolar (A disorder associated with
episodes of mood swings ranging from depressive lows to manic highs).
During a review of the Annual Minimum Data Set - (MDS - an assessment screening tool used to guide
care), dated 5/9/21, indicated Resident 20's Basic Interview of mental status (BIMS) score was 01 meaning
poor cognitive impairment. Resident 20 had no delusions or hallucinations and had not exhibited
wandering. Resident 20's diagnoses included Alzheimer's Dementia (loss of mental ability severe enough
to interfere with normal activities of daily living).
During a review of the Medication Administration Record (MAR), dated May, June and July 2021, indicated
Resident 20 was administered Seroquel 50 mg tablet by mouth in the evening for behavior
manifestations(abstract ideas) that included screaming, yelling, wandering and combativeness.
During a review of the behavior care plan initiated 1/4/2020 ,indicated Resident 20 had Alzheimer dementia
(memory disorders) with behavior of wandering, entering offices, resident rooms, combative and hitting
staff.
During an interview on 7/21/21, at 11:30 a.m., Certified Nursing Assistant (CNA1) stated Resident 20 was
Spanish speaking and was able to communicate. CNA1 stated Resident 20 was pleasantly confused, and
able to feed herself. CNA1 stated Resident 20 wanders in and out of rooms.
During an interview on 7/21/21, at 12:56 p.m., the Director of Nursing (DON) stated he would need to clarify
the order with the physician. DON stated staff had not met to review Resident 20's use of psychotropic
medication since 2020 because of COVID-19 pandemic.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 6
Event ID:
555341
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555341
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Canyon Creek Post-Acute
22103 Redwood Road
Castro Valley, CA 94546
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0758
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview on 7/22/21, at 9:11 a.m., the Director of Nursing (DON), stated Interdisciplinary Team (
multiple disciplines) (IDT) did not evaluate Resident 20's use of Seroquel for appropriate clinical indication.
According to the manufacturer, Seroquel is not approved for use in older adults with dementia-related
psychosis. Elderly patients with dementia-related psychosis treated with antipsychotic drugs are at an
increased risk of death. Although causes of death varied, most of the deaths appeared to relate to
cardiovascular (e.g. heart failure, sudden death).
[Reference: https://www.drugs.com/pro/seroqueul.html].
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555341
If continuation sheet
Page 2 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555341
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Canyon Creek Post-Acute
22103 Redwood Road
Castro Valley, CA 94546
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0801
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the
food and nutrition service, including a qualified dietician.
Based on interviews and record review the facility failed to ensure the person designated to serve as
Dietary Supervisor (DS) of food and nutrition services had the federal and/or state educational
qualifications for the position.
This deficient practice had the potential for lack of competency and skill set necessary to carry out all the
functions of the food and nutrition services.
Findings:
During an interview with DS on 7/20/21, at 9:06 a.m., (DS) stated she did not have a dietary supervisor
certificate. DS stated she was enrolled in a dietary program. DS stated the Registered Dietitian (RD) visits
the facility twice a month to complete residents' nutrition assessments, review weekly weights and inspects
kitchen sanitation.
During an interview with Registered Dietician (RD) on 7/20/21, at 11:27 a.m., RD stated she was not full
time staff at the facility. RD stated she visits the facility twice a month as a contracted Dietician Consultant.
RD stated her responsibilities included review of admissions, significant weight changes, and inspect
kitchen sanitation
During an interview with Administrator (ADMIN) on 7/22/21, at 10:00 a.m., Admin stated the DS had no
certificate as dietary supervisor but was enrolled in school. Admin stated the facility had a dietician that
visits twice a month.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555341
If continuation sheet
Page 3 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555341
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Canyon Creek Post-Acute
22103 Redwood Road
Castro Valley, CA 94546
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0804
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interviews and record review the facility failed to ensure food was served at a safe
temperature when during lunch tray line curry lemon chicken was not served at appropriate temperature.
Residents Affected - Few
This deficient practice placed residents at risk of non appetizing food temperature and a potential for food
borne illness.
Findings:
During tray line observation on 7/20/21, at 11:08 a.m., the [NAME] (CK) in the presence of the Dietary
Supervisor (DS) and Registered Dietician (RD) prepared and served for lunch mashed potato with gravy,
curry chicken and puree chicken . The curry chicken's temperature was 146 -151 degrees Fahrenheit (F).
During an interview on 7/20/21, at 11:27 a.m., the RD stated the chicken temperature of 145-151 degree
(F) could be served but stated the chicken may be cold by the time it got to the resident.
During an interview on 7/20/21, at 11:39 a.m., CK stated he had adjusted the oven to 180 to
200 degrees when cooking the chicken and he was sorry.
During an interview on 7/21/21, at 12:08 p.m., DS stated the CK adjusted the oven down to 180 degrees,
DS stated kitchen staff are not expected to adjust the oven gauge. DS said the CK was nervous that was
why the gauge was turned down to 180 instead of 200 degrees.
Review of the facility record titled, Recipe: Curry Lemon Chicken; indicated , Internal temperature must
reach 165 F for 15 seconds when cooking. Serve on trayline at the recommended temperature of 160-180
degree F.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555341
If continuation sheet
Page 4 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555341
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Canyon Creek Post-Acute
22103 Redwood Road
Castro Valley, CA 94546
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interviews and record review, the facility failed to store and prepare food under
sanitary conditions when the hand washing sink had a pinkish brownish substance around the faucets and
the trash cart had a brownish substance around the open area.
These failures had the potential to result in food borne illnesses.
Findings:
During the initial tour of the kitchen on 7/19/21, at 9:33 a.m., accompanied by the Dietary Supervisor (DS),
the hand washing sink was observed with pinkish brownish substance around the faucet and one trash can
with brownish substance around the open area.
During an interview on 7/19/21, at 9:33 a.m., DS stated the pinkish material accumulated around the faucet
may be dirt or mold.
During an interview on 7/21/21, at 12:08 p.m., DS stated dietary staff are expected to keep the hand
washing sink and other items in the kitchen clean, but staff are not particularly assigned to clean the hand
washing sink.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555341
If continuation sheet
Page 5 of 6
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555341
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/23/2021
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Canyon Creek Post-Acute
22103 Redwood Road
Castro Valley, CA 94546
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0912
Level of Harm - Potential for
minimal harm
Residents Affected - Some
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single
resident rooms.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation and interviews, the facility had two resident (Rt) rooms (Rooms A and B) with multiple beds
that provided less than 80 square feet (sq. ft) per resident who occupied these rooms.
This deficient practice had the potential to result in inadequate space for the delivery of care to each of the
residents' belongings.
Findings:
During an observation on 7/22/21, at 8:38 a.m., the following rooms and corresponding square footage (sq.
ft) per bed were identified:
Room Activity Room Size Floor Area
A Rt room [ROOM NUMBER].5 sq. ft 79.08 sq. ft/bed
B Rt room [ROOM NUMBER].52 sq ft 79.56 sq. ft/bed
During random observations of care and services from 7/19/21, to 7/22/21, there was sufficient space for
the provision of care for the residents in all rooms. There were no heavy equipment kept in the rooms that
might interfere with residents care. Each resident had personal space and privacy. There were no
complaints from residents regarding insufficient space for their belongings There were no negative
consequences attributed the decreased space and safety concerns in the seven rooms.
During an interview on 7/22/21, at 8:55 a.m., Resident 4 and 18 stated they had enough space in room B
for privacy and provision of care.
During an interview on 7/22/2,1 and 9:51 a.m., Certified Nursing Assistant (CNA 2), stated there was
enough space for providing residents care in room A and 15. CNA 2 stated residents in room A and B are
ambulatory.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555341
If continuation sheet
Page 6 of 6