F 0623
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman,
before transfer or discharge, including appeal rights.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review the facility failed to ensure a written Notice of Discharge (a notice informing the
resident of their discharge date , and their rights to appeal the discharge) was provided to the resident
and/or resident representative prior to the date of discharge from the facility, for two of three residents
reviewed (Residents 1 and 2). In addition, the facility failed to ensure the State Long Term Care
Ombudsman (Ombudsman) was provided a copy of the written Notice of Discharge for Residents 1 and 2.
These failures could have resulted in Residents 1 and 2 not to be aware of their rights to appeal the
discharge and the Ombudsman to not be able to inform the residents of their rights and options to appeal
prior to the resident being discharged .
Findings:
On March 13, 2024, at 7:55 a.m., an unannounced visit was conducted with the facility to investigate a
quality of care issue.
1. On March 13, 2024, a review of Resident 1's face sheet, indicate the resident was admitted to the facility
on [DATE], with a fracture (broken bone) of the right pubis (pelvis).
A review of Resident 1's physician's orders, dated December 12, 2023, at 2:41 p.m., indicated, .LCD (Last
Covered Day) 12/14 (December 14, 2023), DC (Discharge) 12/15 (December 15, 2023) .
A review of Resident 1's Discharge Instruction, effective date December 12, 2023, indicated Resident 1
signed the discharge instructions on December 15, 2023.
A review of Resident 1's Notice of Transfer/Discharge, dated December 15, 2023, indicated Resident 1
signed the notice of transfer on December 15, 2023.
A review of Resident 1's Transmission Log, dated December 15, 2023, at 11:15 a.m., indicated, a
confirmation of resident's notice of discharge was successfully faxed to the Ombudsman's office on
December 15, 2023 (the day of the resident's her discharge).
2. On March 13, 2024, a review of Resident 2's face sheet, indicated Resident 2 was admitted to the facility
on [DATE], with a fracture of his left Ilium (upper pelvis).
A review of Resident 2's physician's orders, dated February 28, 2024, indicated, .LCD 2/29
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
555353
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555353
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/04/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Villa Health Care Center
8965 Magnolia Avenue
Riverside, CA 92503
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0623
(February 29, 2024). May discharge 3/1 (March 01, 2024) .
Level of Harm - Minimal harm
or potential for actual harm
A review of Resident 2's Discharge Instructions, effective date February 29, 2024, indicated Resident 2
signed the discharge instructions on March 1, 2024 (date of discharge).
Residents Affected - Few
A review of Resident 2's Notice of Discharge, dated February 29, 2024, indicated Resident 2 signed the
notice of discharge on [DATE].
A review of Resident 2's, Transmission Log, dated, March 1, 2024, at 7:39 a.m., indicated a confirmation of
Resident 2's notice of discharge was successfully faxed to the Ombudsman's office on March 1, 2024 (the
day of resident's discharge).
On March 13, 2024, at 3:27 p.m., an interview was conducted with the Social Services Discharge Planner
(SSD). The SSD stated the process for facility-initiated discharges included the SSD presenting the resident
with a NOMNC (Notification of Medicare Non-Coverage) informing them of their Last Day of Coverage
(LCD), and their discharge date , three days prior to discharge. The SSD stated the resident would sign the
discharge paperworks including the Notice of Transfer on the day of discharge. The SSD further stated the
Ombudsman was being notified of the resident's discharge on the day of their discharge, after the resident
leaves the facility.
On March 13, 2024, at 4:19 p.m., an interview was conducted with the Nursing Supervisor (NS), who stated
the process to discharge a resident included the NS filling out the notice of discharge, then having the
resident sign the notice on the day, and at the time of their discharge. She stated a copy was then given to
the resident, and an additional copy was to be faxed to the Ombudsman, after the resident discharges. The
NS further stated the fax confirmation of the notice of discharge to the ombudsman would then be filed in
the resident's medical records.
On March 26, 2024, at 4:40 p.m., an interview was conducted with the Ombudsman, who verified, the
facility has been faxing a copy of the resident's Notice of Discharge, on the day the resident was discharged
, and not the day the residents were being notified of their discharge.
On April 4, 2024, at 9:42 a.m., an interview was conducted with the Director of Nursing (DON). She stated
the process for a facility-initiated discharge, included the resident signs, and was given a copy of their
notice of discharge on the day they were notified of their pending discharge date by the SSD. The DON
further stated a copy of the signed notice of discharge was then to be faxed to the Ombudsman's office that
same day to notify the ombudsman.
A review of the facility's undated policy and procedure titled, Transfer or Discharge Notice, indicated,
.Except as specified below, the resident and his or her representative are given a thirty (30)-day advance
written notice of an impending transfer or discharge from this facility. 4. Under the following circumstances,
the notice is given as soon as it is practicable: e. The resident has not resided in the facility for thirty (30)
days . 6. A copy of the notice is sent to the Office of the State Long-Term Care Ombudsman at the same
time the notice of transfer or discharge is provided to the resident and representative .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555353
If continuation sheet
Page 2 of 2