F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review the facility failed to follow the most recent care plan for one of two
residents (Resident 1) to provide one on one checks per physician orders for safety after a recent suicide
attempt.
This failure had the potential to cause Resident 1 physical and psychosocial harm.
Findings:
A review of the facility's policy titled Depression-Clinical Protocol revised 11/2018, indicated number 2, The
nurse shall assess and document/report the following: Vital signs, description of affect, level of activity and
responsiveness, whether mood decline is associated with anorexia, (not eating), crying and sleeplessness;
pain assessment, suicidal ideation, (If present, follow facility policy/protocol for suicide threats).
A review of the facility's policy titled Suicide Threats dated 12/2007, indicated resident suicide threats shall
be taken seriously and addressed appropriately. Number seven stated, If the resident remains in the facility,
staff will monitor the resident's mood and behavior and update care plans accordingly, until a physician has
determined that a risk of suicide does not appear to be present.
A review of the facility's policy titled Care Plans, Comprehensive Person-Centered revised 3/2022, indicated
Each resident's comprehensive person-centered care plan is consistent with the resident's rights to
participate in the development and implementation including the right to receive the services and/or items
included in the care plan.
During a record review of a document titled, Care Plan revised [DATE], indicated new interventions for new
problem, Resident 1 had mood problem and verbalized want to self-harm, as well as engaged in actual
self-harm, cutting behavior. One on one supervision to be provided for increased visual accountability of
safety and wellness of patient. Every fifteen-minute checks for safety, daily visits daily with DSS for 72
hours, and longer if indicated.
A review of a document titled Individual Progress Note dated [DATE] from a local hospital for Crisis
evaluation indicated Resident 1 was being evaluated for danger to self, following [Resident 1] engaging in
cutting behavior, he has a superficial cut to the left wrist.
Resident 1 was admitted to the facility on [DATE] for diagnoses that included repeated falls, injury of the
head, and major depressive disorder (a persistently low or depressed mood that causes a
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555356
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555356
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/30/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Quartz Hill Post Acute
2120 Benton Drive
Redding, CA 96003
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
sense of loss and sadness, and anxiety (feeling of uneasiness, worry and fear of everyday life).
Level of Harm - Minimal harm
or potential for actual harm
During a record review for Resident 1, a document titled Minimum Data Set (MDS, a resident assessment),
dated [DATE] indicated Resident 1 had a slight cognitive impairment, (ability to think, reason, and recall)
with a Brief Interview Mental Status score of 10.
Residents Affected - Few
During a record review for Resident 1, a document titled Social Service Note dated [DATE], indicated
Follow up to recent event: Resident 1 self-harming by cutting wrist causing a superficial laceration.
During an interview on [DATE] at 7:30 am, Licensed Nurse (LN) A stated, Yes, Resident 1 is still on every
fifteen-minute checks related to a suicide attempt.
During an observation on [DATE] at 7:45 am through 8:45 am, no fifteen minutes were completed for
Resident 1 from any staff members, which was in the updated care plan for safety.
During an observation on [DATE] at 7:35 am, Resident 1 was eating breakfast while sitting on the side of
the bed. Left wrist had a Band-Aid with dried, dark red colored substance.
During an interview on [DATE] at 7:50 am, Resident 1 (tearful) stated, Yes, I am sad. My wife died a couple
of months ago; she was my wife for over 60 years. I feel so lost without her, just lost. I miss her, I met my
wife in grade school. I was supposed to go home after rehab. I tried to cut my wrist, but all I had was a
butter knife. Resident 1 confirmed left wrist Band-Aid had dried blood from cutting his wrist.
During an interview with the physician on [DATE] at 8:20 am, the physician confirmed every fifteen-minute
checks should be completed on Resident 1 for safety related to recent self-harm attempt on [DATE], and
recent hospitalization for suicide attempt.
During a follow up interview on [DATE] at 8:30 am, Resident 1 stated, I am so sad, I miss my wife, tearful at
intervals. No one understands, my wife was my best friend, I was supposed to go home and not live here. I
don't want to hurt my son, but I am just lost. I can't stop feeling this way.
A document titled Safety Check log for Resident 1, undated indicated no fifteen-minute checks were
completed for 8:00 am, 8:15 am, 8:30 am and 8:45 am on [DATE]. These time periods were blank and no
initials.
During an interview on [DATE] at 9:10 am, Director of Nursing (DON) stated, Yes, I was called about
Resident 1 and came in on a Holiday and updated the care plan to complete every fifteen-minute checks.
The staff should be doing every fifteen-minute checks, the Certified Nursing Assistants, (CNA) should be
getting verbal reports from the nurses.
During a record review of Resident 1's medical record a document titled Physician Verbal Order , dated
[DATE] at 9:21 am, indicated One on one for resident, 24 hours a day, every shift, for observation for three
days, 24 hours a day for 72 hours.
During an interview on [DATE] at 9:56 am, the Director of Social Services stated, I knew Resident 1 had not
been paid by the Veteran's Administration (VA) for 90 days and he was upset his money was late. I did not
know his wife had passed. I will call the VA back to find out if they are working on
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555356
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555356
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
07/30/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Quartz Hill Post Acute
2120 Benton Drive
Redding, CA 96003
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
it.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on [DATE] at 10:35 am, CNA B stated, From my understanding, I thought it was me and
the nurse doing the checks on Resident 1, not just me. I did not get report from the nurse this morning, I
was running late.
Residents Affected - Few
During an interview on [DATE] at 11:30 am, the Administrator confirmed Resident 1 had 24-hour
supervision effective 10:00 am [DATE] for three days per physician order and a new appointment was made
for the VA to evaluate depression.
During an interview on [DATE] at 11:35 am, the Director of Nursing (DON) confirmed Resident 1's care plan
was revised, but not followed by staff. DON also confirmed the fifteen-minute checks were not completed on
[DATE] from 8:00 am to 8:45 am, and the recording log was blank for those time frames. DON confirmed
the nurse did not give report or communicate to the CNAs on [DATE] on the hall for safety, supervision of
Resident 1.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555356
If continuation sheet
Page 3 of 3