F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure one of four sampled residents (Resident 1) received
prompt treatment and care as indicated in Resident 1's physician orders to transfer Resident 1 to General
Acute Care Hospital 1 (GACH 1).
Residents Affected - Few
Resident 1 had a fall on 6/20/2023 at 1:15 p.m., requiring computerized tomography scan (CT scan, a
series of x-ray images taken from different angles around the body using computer processing to provide
more detail information than a plain x-ray). Resident 1 was transferred to GACH 1 on 6/21/2023 at 7:33
a.m., eighteen hours after the fall.
This deficient practice resulted for Resident 1 to receive a delay in services.
Findings:
During a review of Resident 1 ' s admission Record, indicated Resident 1 was initially admitted on [DATE]
with the diagnoses included dementia (loss of memory, language, problem-solving and other thinking
abilities that interfere with daily life), history of transient ischemia attack (TIA, temporary period of
symptoms similar to stroke (blood flow to the brain is blocked) and cerebral infarction (disrupted blood flow
to the brain due to problems with the blood vessels that supplies it).
During a review of Resident 1's History and Physical (H&P), dated 8/21/2022, indicated Resident 1 did not
have the capacity to make decision due to dementia.
During a review of Resident 1 ' s Minimum Data Set (MDS, a standardized assessment and care planning
tool), dated 3/27/2023, the MDS indicated Resident 1 ' s cognitive (ability to think and process information)
status was moderately impaired (decisions was poor; cues and supervision required). The MDS indicated
Resident 1 required extensive assistance (resident involved in activity, staff provide weight-bearing support)
on one staff to transfer to and from the bed, chair, wheelchair, and to a standing position. The MDS
indicated Resident 1 had urinary and bowel incontinence (inability to control urine and stool).
During a review of Resident 1's Fall Risk Assessment, dated 3/30/2023, indicated Resident 1 was at risk for
falls due to the resident's disorientation, fall history, incontinence, balance, and gait (ability to walk)
concern, and on psychotropic medication (medication that affects behavior, mood, thoughts, or perception).
During a review of Resident 1 ' s Change on Condition (COC), dated 6/20/2023 timed 2:14 p.m., the COC
indicated Resident 1 had a witness fall at 1:15 p.m., from a wheelchair in front of the nursing
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555374
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555374
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/28/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mayflower Care Center
5043 Peck Rd
El Monte, CA 91732
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
station in the hallway. The document indicated Resident 1 fell off from her wheelchair and hitting her right
forehead on the floor. Resident 1 sustained redness of her right forehead and was moaning (a long and low
sound expressing pain, suffering and or emotion).
During a review of Resident 1's Order Summary (physician orders), dated 6/20/2023, timed 2:57 p.m., the
physician orders indicated an order to transfer Resident 1 to GACH 1 for a CT scan for status post (s/p,
after) fall.
During a review of Resident 1's Progress Notes, dated from 6/20/2023 to 6/23/2023 indicated the following:
1. On 6/20/2023 at 2:19 p.m., Resident 1 was administered Tylenol Extra Strength (pain relief medication)
500 milligrams (mg, unit of measurement) two tablets for pain (pain scale was at 4 to 6).
2. On 6/20/2023 at 5:00 p.m., Resident 1 was waiting for transport to GACH 1.
3. On 6/20/2023 at 9:20 p.m., Resident 1 refused dinner, played with her food, redness on the forehead,
and was still waiting for GACH 1 transfer.
4. On 6/21/2023 at 12:30 a.m., Resident 1 remained at the facility waiting for GACH 1 transfer and CT scan.
5. On 6/21/2023 at 7:33 a.m., Resident 1 was transferred out to GACH 1. No records on file that the doctor
was notified of the delayed of transfer.
6. On 6/21/2023 at 2:41 p.m., Resident 1 was readmitted back to the facility with orthopedic (a doctor
specialized to treat musculoskeletal [referred to muscle, bone, tendons, ligaments, and soft tissue] trauma
and diseases) consultation.
7. On 6/21/2023 at 3:00 p.m., Resident 1 was on monitoring for T3 fracture.
During a review of Resident1's GACH 1 records titled Emergency Department H&P, dated 6/21/2023, timed
at 8:05 am, indicated Resident 1 was brought in for a head injury status post fall. The document indicated
Resident 1 was in no acute distress but intermittently moaning. Resident 1's CT scan of the head indicated
a chronic (persistent) left parietal lobe (part of the brain) based left Middle Cerebral Artery (MCA, critical
artery that supply oxygenated blood to specific regions of the brain) territory infarct (stroke). An acute
infarct may be evaluated with magnetic resonance imaging (MRI, a medical imaging technique that uses a
magnetic field and computer-generated radio waves to create detailed images of the organs and tissues in
your body). The document indicated Resident 1's CT scan of Cervical spine (C-spine, a part of vertebral
bone), indicated Resident 1 sustained an acute thoracic 3 (T3, middle section of the spine) vertebral body
superior endplate compression fracture (occurs when the bony block or vertebral body in the spine
collapses leading to severe pain, deformity [malformation] and loss of height).with moderate loss of
vertebral bodies height. Further review of the document, Resident 1's disposition was to discharged back to
the facility and a primary physician follow up in one to two days.
During an interview on 6/27/2023, at 12:05 p.m., with Certified Nurse Assistant 2 (CNA 2), CNA 2 stated
Resident 1 had lost her balance and fell forward from her wheelchair to the floor on 6/20/2023.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555374
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555374
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/28/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Mayflower Care Center
5043 Peck Rd
El Monte, CA 91732
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview on 6/27/2023 at 12:45 p.m. with CNA 3, CNA 3 stated Resident 1 was propped up
properly from her wheelchair when she fell forward hitting her face first to the ground on 6/20/2023.
During an interview on 6/27/2023 at 2:40 p.m., with Licensed Vocational Nurse 1 (LVN 1), LVN 1 stated
Resident 1 was for transfer to GACH 1 for evaluation, CT scan and ambulance estimated time for pick-up
was on 6/20/2023 at 5 p.m. LVN 1 stated Resident 1 was not picked up until 6/21/2023 at 7:33 a.m. LVN 1
stated she did not call other ambulances because she was busy at that time (6/20/23 during her 3 to 11
p.m. shift). LVN 1 stated she did not call the physician regarding the delay of transfer.
During an interview on 6/27/2023 at 3:20 p.m., LVN 2 stated Resident 1 was moaning after the fall on
6/20/2023 and had administered Tylenol (pain relief medication). LVN 2 stated she called the physician and
ordered transfer to the hospital for evaluation and CT scan. LVN 2 stated she called one ambulance and
was given an estimated time of arrival (ETA) of 5 p.m. LVN 2 stated she did not attempt calling another
ambulance and did not call the physician but unable to state her reason.
During an interview on 6/27/2023 at 4:40 p.m., the Director of Nurses (DON) stated she was not aware of
Resident 1's delay on transfer on 6/20/2023 until the following day 6/21/2023 at 9:30 a.m. Stated the
licensed staff should have called another ambulance and or could have called 911 (emergency telephone
medical assistance) if regular transport was not available.
During a telephone interview on 6/28/2023 at 2:25 p.m., LVN 3 stated LVN 1 informed her about Resident
1's fall during the 7 to 3 shift on 6/20/23. LVN 3 stated Resident 1 was for transfer to the hospital for CT
scan and medical transport was arranged.
During a review of the facility's Policy and Procedures (P&P) titled Change in a Resident's Condition or
Status, revised date 2/2021, indicated the nurse will notify the resident's attending physician or physician on
call when there has been a need to transfer the resident to a hospital and or treatment center. The
document indicated that regardless of the resident current or physical condition, a nurse or healthcare
provider will inform the resident of any changes in his or her medical care or nursing treatment.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555374
If continuation sheet
Page 3 of 3