F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
Based on interview and record review, the facility failed to ensure staff did not give medications to one of
three sampled residents (Resident 1) without a current physician's order as indicated in the facility's policy
and procedure (P&P) titled, Medication Administration.
This deficient practice had the potential to result in the unnecessary use of medication, medication errors,
and adverse side effects for Resident 1.
Findings:
During a review of Resident 1's admission Record (AR), the AR indicated the facility originally admitted
Resident 1 on 10/19/2020, with diagnoses that included non-displaced intertrochanteric fracture of right
femur (a type of fracture that occurs in the upper part of the thigh bone), dementia (a group of symptoms
affecting memory, thinking and social abilities), and difficulty in walking.
During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool), dated 1/26/2025,
the MDS indicated Resident 1 was usually understood by others and had the ability to usually understand
others. The MDS indicated Resident 1 was dependent (helper does all of the effort) on staff for toileting
hygiene, showering/bathing self, lower body dressing, putting on/taking off footwear, and personal hygiene.
During a review of Resident 1's Order Summary Report (OSR), dated 2/22/2025, the OSR indicated there
was no current physician's order for any medication as needed for nausea and vomiting.
During a review of Resident 1's Licensed Nurses Progress Notes (PN), dated 3/10/2025 and timed at 11:30
pm, the PN indicated Licensed Vocational Nurse (LVN) 1 documented that Resident 1 had small amount of
emesis (vomit), brown in color, liquid, similar to nighttime medications with chocolate pudding. The PN
indicated Resident 1 had no further nausea or vomiting. The PN indicated Resident 1's vital signs were
stable, and call light was within reach.
During an interview on 3/26/2025 at 3:22 pm with LVN 1, LVN 1 stated Resident 1 had some Zofran (a
medication that prevents nausea and vomiting) 4 milligrams (mg) tablets available in the medication cart,
labeled with Resident 1's name on it. LVN 1 stated LVN 1 gave Zofran 4 mg (one tablet) to Resident 1 at
11:30 pm or 11:45 pm. LVN 1 stated LVN 1 did not review Resident 1's Medication Administration Record
(MAR) and verify if there was a physician's order for Zofran before giving the Zofran to Resident 1. LVN 1
stated LVN 1 administered the Zofran to Resident 1 first then tried to document the medication
administration in Resident 1's MAR but did not see an active order for the Zofran. LVN 1 stated before
giving any resident a medication, LVN 1 needed to look at the MAR before
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555395
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555395
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/26/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
El Encanto Healthcare Center
555 South El Encanto Road
City of Industry, CA 91745
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
administering any medications. LVN 1 stated LVN 1 did not look at the MAR and just obtained the Zofran 4
mg from the medication cart.
During an interview on 3/26/2025 at 4 pm with the Assistant Director of Nursing (ADON), the ADON stated
before staff administered any medication, staff needed to check the MAR and check the physician's order.
The ADON stated if there was no physician's order, staff needed to contact the physician and inform the
physician because administering a medication without a physician's order was considered a medication
error.
During an interview on 3/26/2025 at 4:55 pm with the Director of Nursing (DON), the DON stated when
administering a medication, staff needed to check the process. The DON stated staff needed to check the
physician's orders against the medication card and follow the order.
During a review of the facility's P&P titled, Medication Administration, revised on 6/12/2023, the P&P
indicated Medications are administered as prescribed, in accordance with good nursing principles and
practices and only by persons legally authorized to do so, Personnel authorized to administer medications
do so only after they familiarized with the medication. The P&P indicated, Medications are administered in
accordance with written orders of the attending physician.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555395
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555395
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/26/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
El Encanto Healthcare Center
555 South El Encanto Road
City of Industry, CA 91745
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
Based on interview and record review, the facility failed to follow the facility ' s policy and procedure (P&P)
titled, Charting and Documentation, by failing to document a complete assessment (the process of
evaluating a patient's condition) for one of three sampled residents ' condition (Resident 1).
This deficient practice had the potential to not provide complete information regarding Resident 1 ' s
condition.
Findings:
During a review of Resident 1 ' s admission Record (AR), the AR indicated the facility originally admitted
Resident 1 on 10/19/2020 with diagnoses that included non-displaced intertrochanteric fracture of right
femur (a type of fracture that occurs in the upper part of the thigh bone), dementia (a group of symptoms
affecting memory, thinking and social abilities), and difficulty in walking.
During a review of Resident 1 ' s Minimum Data Set (MDS – a resident assessment tool), dated
1/26/2025, the MDS indicated Resident 1 was usually understood by others and had the ability to usually
understand others. The MDS indicated Resident 1 was dependent (helper does all of the effort) on staff for
toileting hygiene, showering/bathing self, lower body dressing, putting on/taking off footwear, and personal
hygiene.
During a review of Resident 1 ' s Licensed Nurses Progress Notes (PN), dated on 3/10/2025 and timed at
11:30 pm, the PN indicated Licensed Vocational Nurse (LVN) 1 documented that Resident 1 had small
amount of emesis (vomit), brown in color, liquid, similar to nighttime medications with chocolate pudding.
The PN indicated Resident 1 had no further nausea or vomiting. The PN indicated Resident 1 ' s vital signs
were stable, and call light was within reach.
During a review of the Facility ' s Investigation Report (IR), dated 3/11/2025, the IR indicated during an
interview with Certified Nursing Assistant (CNA) 1, CNA 1 had noticed Resident 1 was moaning on
3/10/2025 at 11:30 pm and Resident 1 suddenly screamed when CNA 1 repositioned Resident 1 to
Resident 1 ' s right side. The IR indicated the Registered Nurse (RN) and LVN 1 checked on Resident 1.
The IR indicated at 2:30 am, CNA 1 noticed that Resident 1 had an episode of moaning each time CNA 1
repositioned Resident 1.
During a review of Resident 1 ' s SBAR (Situation, Background, Appearance, Review and Notify)
Communication Form and Progress Notes (SBAR), dated 3/11/2025 at 11:30 am, the SBAR indicated CNA
(unknown) reported that Resident 1 was moaning and grimacing of pain when moving Resident 1 ' s right
leg. The SBAR indicated Resident 1 was noted with swelling on the right knee.
During a review of Resident 1 ' s Radiology Report (RR) of the right knee, dated 3/11/2025, and timed at
2:58 pm, the RR indicated findings suggestive of a fracture of the proximal lateral tibia (a fracture, or break,
in the shinbone just below the knee).
During a review of the IR, dated 3/12/2025, the IR indicated during an interview with LVN 1, LVN 1 stated
CNA 1 was changing Resident 1 on 3/10/2025 at 11:30 pm. The IR indicated LVN 1 and RN heard moaning
from Resident 1 ' s room. The IR indicated LVN 1 and RN both went into Resident 1 ' s room to
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555395
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555395
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/26/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
El Encanto Healthcare Center
555 South El Encanto Road
City of Industry, CA 91745
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
ask Resident 1 if Resident 1 had any pain. The IR indicated Resident 1 did not know if there was any pain.
The IR indicated LVN 1 did not evaluate Resident 1 ' s bilateral lower extremities (both legs). The IR
indicated LVN 1 could not state if Resident 1 had any knee or leg swelling because LVN 1 did not see
Resident 1 ' s bilateral lower extremities and that no swelling was reported to LVN 1.
During an interview on 3/26/2025 at 2:48 pm, with Certified Nursing Assistant (CNA) 1, CNA 1 stated on
3/10/2025, during 11 pm – 7 am shift, Resident 1 had episodes of moaning whenever CNA 1
provided care to Resident 1. CNA 1 stated Resident 1 only moaned when CNA 1 touched and repositioned
Resident 1. CNA 1 stated Resident 1 did not usually moan when touched and had never done that before.
CNA 1 stated CNA 1 informed LVN 1 that maybe Resident 1 was in pain.
During an interview on 3/26/2025 at 3:22 pm, with LVN 1, LVN 1 stated LVN 1 was supposed to document
anything abnormal, changes in condition or on the body, and anything that needed to be reported to the
physician about a resident.
During an interview on 3/26/2025 at 4 pm, with the Assistant Director of Nursing (ADON), the ADON stated
staff was supposed to have complete documentation of what occurred and paint a picture of what
happened to the resident, for continuity of care.
During a review of the facility ' s P&P titled, Charting and Documentation, revised in July 2017, the P&P
indicated all services provided to the resident, progress toward the care plan goals, or any changes in the
resident ' s medical, physical, functional or psychosocial condition, shall be documented in the resident ' s
medical record. The medical record should facilitate communication between the interdisciplinary team
regarding the resident ' s condition and response to care. The following information is to be documented in
the resident medical record: objective observations, medications administered, treatments or services
performed, changes in the resident ' s condition, events, incidents or accidents involving the resident and
progress toward or changes in the care plan goals and objectives.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555395
If continuation sheet
Page 4 of 4