F 0600
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure one of three sampled residents (Resident 1) was
free from abuse when his arm was held down by a Certified Nurse Aide's (CNA) knee while attempting to
dress him.
This failure resulted in Resident 1 being subjected to physical abuse, which had the potential to result in
physical injury, emotional and psychological distress.
Findings:
On December 11, 2023, at 8:54 a.m., an unannounced visit was conducted at the facility to investigate a
facility reported incident involving Resident 1.
A review of Resident 1's admission record indicated he was admitted to the facility on [DATE], with
diagnoses including hemiplegia (paralysis of one side of the body) and hemiparesis (one-sided muscle
weakness), history of falling, cerebral infarction (stroke) and expressive language disorder (a problem with
language communication).
The MDS (Minimum Data Set, an assessment tool), dated October 1, 2023, indicated Resident 1 had
severe cognitive impairment and unclear speech.
A review of Resident 1's History and Physical record dated February 10, 2023, indicated Resident 1 does
not have the capacity for decision making.
A review of Resident 1's SBAR (Situation, Background Assessment and Recommendation) report dated
November 28, 2023, indicated, .CNA reported to this nurse while providing care to resident, resident then
struck CNA in face. CNA held resident ' s arms down with knee. CNA was then approached by
housekeeping nearby who told her to get help to provide care. CNA then left room at that point .
On December 11, 2023, at 11:35 a.m., an interview was conducted with a facility housekeeper (HK). The
HK stated On November 28, 2023, between 6:45 a.m., and 7:00 a.m., she observed CNA 4 trying to put the
shirt on Resident 1. The HK stated the resident ' s left arm was extended, and the CNA had her left knee on
the resident ' s arm. The HK stated, I told the CNA to ask for someone to help her. The HK stated the CNA '
s stated that other staff were busy. The HK stated, .I said to tell the nurse about it, but she continued to
attempt to put on the shirt on him with her knee on top of his arm. I asked the CNA to please take her knee
off his arm and the CNA responded in other places she got hit before by resident and she was not going to
let this patient hit her. The HK stated, I asked again
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 2
Event ID:
555403
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555403
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/11/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Monterey Palms Health Care Center
44610 Monterey Avenue
Palm Desert, CA 92260
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
for the CNA to go and ask for help. The HK stated the CNA did eventually go ask for help.
Level of Harm - Minimal harm
or potential for actual harm
On December 11, 2023, at 12:12 p.m., an interview was conducted with Licensed Vocational Nurse (LVN)
2. LVN 2 stated she heard about the incident from the housekeeper of what happened. LVN 2 stated CNA 4
said he hit me. LVN 2 stated, I informed her that she is to tell the nurse if the resident is hitting or striking
out. LVN 2 stated CNA 4's response was what am I gonna do, let him hit me? LVN 2 stated I then informed
the charge nurse.
Residents Affected - Few
On December 11, 2023, at 12:42 p.m., an interview was conducted with Registered Nurse (RN) 1. RN 1
stated she was called to assess Resident 1 in the morning after breakfast, possibly between 8-9 AM by
LVN 2, who stated that she was informed by a housekeeper that he (Resident 1) was being pinned down by
a CNA. I did assessment and body check, there was no redness or scratches.
On December 11, 2023, at 3:03 p.m., an interview was conducted with the facility Administrator (ADM). The
ADM stated, I was informed that a registry (a non-employee who is a certified nurse aide hired to work at
the facility by a staffing agency) CNA [CNA 4], she was hit by him [Resident 1]. The ADM stated he was told
she was trying to change him, and he was swinging at her. CNA 4 stated he hit her in the jaw. Instead of
stopping to get help, she continued to attempt to dress him and placed her knee on his arm. The
housekeeper discovered her with her knee placed on his arm. The ADM further stated, I completed a
one-on-one in-service with her and informed her that she would be canceled with our facility. I informed her
that she should have immediately stopped and informed the supervisor. The ADM stated The risk to the
patient is that he could have been hurt .
A review of the facility ' s record titled, One on One Training, dated November 28, 2023, indicated the ADM
Spoke to [CNA 4] about reported incident. She admitted to placing her knee on [Resident 1 ' s] hands to
stop him from grabbing or hitting her. The record also indicated the ADM stated, We advised CNA that in
situations like these, she must stop and get help. It must be reported right away . CNA [4] stated that she
wanted to continue dressing the patient. She agreed she should stop care immediately and get help.
A review of the undated facility policy titled, Abuse, Neglect and Exploitation Prohibition, indicated Each
resident has the right to be free from mistreatment, neglect, abuse . Abuse means the willful infliction of
injury, unreasonable confinement, intimidation or punishment resulting harm, pain or mental anguish.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555403
If continuation sheet
Page 2 of 2