F 0578
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to
participate in experimental research, and to formulate an advance directive.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure for one of two sampled residents, (Resident 2) the
Physician's Orders for Life Sustaining Treatment (POLST) was completed and the Do not Resuscitate
physician order was followed during a medical emergency. This failure resulted in medical interventions for
CPR (Cardiopulmonary Resuscitation - an emergency technique combining chest compressions and
rescue breaths to maintain blood flow and oxygen to the brain and vital organs when someone's heart has
stopped (cardiac arrest) and defibrillation (uses an electrical shock inside or outside the body to stop an
abnormal heart rhythm in the heart's ventricles to allow the heart to start a normal rhythm again) on
Resident 2 which were not requested. During a review of Resident 2's admission record (AR), the AR
indicated Resident 2 was originally admitted [DATE], initially admitted on [DATE], and readmitted on [DATE]
and discharged to the hospital on [DATE]. AR indicated Resident 2 was self-responsible.During a review of
Resident 2's Statement of Resident Capacity (SRC) dated [DATE], the SRC indicated Resident 2 had
capacity and had been informed of their condition.During a concurrent interview and record review on
[DATE] at 1:48 p.m. with Registered Nurse Supervisor (RNS) 2. Resident 2's progress notes (PNs) dated
[DATE] and the physician orders were reviewed, the PN dated [DATE] at 5:38 indicated, Patient up on his
wheelchair, unresponsive to verbal and tactile stimuli, pale in color, no neurological response, unable to
obtain any vital signs including oxygen saturation, on a slouched position and drooling at the same time,
assisted to lay down, CPR initiated. PN indicated, on [DATE] at 5:43 a.m. 911 emergency was called. The
PNs indicated, at 5:53 a.m. two police officers came with a defibrillator and used it on Resident 2 and were
able to get a pulse, then CPR was suspended. The PNs indicated Fire department and ambulance arrived
at the facility at 5:55 a.m. and they were made aware that Resident 2 was DNR but no POLST on file,
facility were asked to call the family to clarify the code status. Then Resident 2 was transported to the
hospital at 6:05 a.m. The active physician orders for [DATE] indicated DNR (Do Not Resuscitate) with order
date [DATE].During a concurrent interview and record review on [DATE] at 3:46 p.m. with Director of
Nursing (DON), DON confirmed that Resident 2 had a DNR order but CPR was performed on him by
Registered Nurse (RN) 3 when he was unresponsive. During a concurrent interview and record review on
[DATE] at 5:23 p.m. with DON, DON stated there was no copy of Resident 2's POLST (medical form for
individuals with chronic or self-limiting illnesses to specify their wishes for end-of-life care, and it is a set of
medical orders that guides emergency responders and health care providers, often involving decisions on
CPR, intubation, and artificial nutrition). DON stated that when the patient came from the hospital, he did
not have a POLST that was sent with him and the facility did not have one completed.During an interview
on [DATE] at 5:26 p.m. with DON, DON stated they were supposed to follow the DNR order (a specific
physician's order to withhold CPR if the heart or breathing stops) since there was no POLST.During a
concurrent interview
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555421
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555421
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Stonebrook Post Acute
4367 Concord Boulevard
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0578
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
and record review on [DATE] at 5:30 p.m. with Medical Record Assistant (MRA), the physician progress
notes titled, POLST Verbal Discussion dated [DATE], indicated, if patient has no pulse and is not breathing.
with a check mark in the box in front of Do not attempt resuscitation/DNR (Allow Natural Death) and with a
check mark in the box in front of selective treatment-. It also indicated the physician's signature and verbal
consent obtained from Resident 2 dated [DATE]. When asked for an updated one, MRA stated they did not
have an updated one and there was no POLST on file for Resident 2.During a review of Resident 2's
physician admission note (PAN) dated [DATE], PAN indicated Code status: with an X in front of POLST
reviewed/signed. PAN also indicated Patient: with an X in the front of has capacity to understand and make
medical decisions.During a review of the facility's policy and procedure (P&P) titled, Do Not Resuscitate
Order revised [DATE], the P&P indicated, Our facility will not use cardiopulmonary and related emergency
measures to maintain life functions on a resident when there is a DO Not Resuscitate Order in effect.In
addition to the. and DNR order form, state-specific forms may be used to specify whether to administer
CPR in case of a medical emergency. Stated- specific forms include: POLST.Do not resuscitate (DNR)
orders will remain in effect until the resident (or legal surrogate) provides the facility with a signed and
dated request to end the DNR order.During a review of the blank POLST form, under the Directions for
Health Care Provider, indicated, if found pulseless and not breathing, no defibrillator (including automated
external defibrillators) or chest compressions should be used on a patient who has chosen Do Not Attempt
Resuscitation.
Event ID:
Facility ID:
555421
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555421
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Stonebrook Post Acute
4367 Concord Boulevard
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure the results of the investigations of an abuse
allegation were reported timely to the State Agency (SA, which is the California Department of Public
Health, CDPH), for one sampled resident (Resident 1) when Resident 1 alleged that staff was rough with
him.This failure had the potential to compromise the safety of all residents in the facility from unreported
investigations and results of the investigations. Review of Resident 1's admission record, undated, indicated
that he was admitted on [DATE] with diagnoses that included diabetes, urine retention, and
hyperlipidemia.Review of Resident 1's Minimum Data Set (MDS- an assessment and care screening tool
used to guide care) dated 8/23/25 indicated Resident 1's Brief Interview for Mental Status (BIMS- a short
scanner to help detect cognitive impairment) score was 14, indicating no cognitive impairment.During a
review of the social services note (SSN) note dated 8/7/25, the SSN note indicated, Resident 1 stated that
a CNA (certified Nursing Assistant) has been rough with him and hurt him when she was putting his brief
on by pulling it up aggressively 2 times, Resident claims his testicles were sore and he could not urinate for
2 days. CDPH, Ombudsman, Concord PD & MD notified by phone. Social Services notified. SOC341 faxed
to CDPH & Ombudsman.During an interview on 12/18/25 at 9:10 a.m. with Director of Nursing (DON),
When asked for the investigation summary for this allegation, DON stated they don't have it as the facility
transitioned to a new company. DON stated they have all the documentation in the Point Click Care (PCCElectronic Health Record). DON stated the CNA was suspended for three days and when she came back,
was assigned to a different station.During an interview on 12/18/25 at 11:10 a.m. Administrator (ADM)
stated they are still unable to find the investigation documents done by former Administrator (ADM) and
staff have been trying to reach her to ask about it.During a telephone interview on 12/18/25 at 1:39 pm,
with the former ADM, former ADM stated she did the investigation for that incident. She stated she could
not remember all the specific details. She stated former AADM would be able to remember the details.
Former ADM stated she had left all her investigation documents/notes in the ADM's office.During a
telephone interview on 12/18/25 at 2:30 p.m. with former Assistant Administrator (AADM), AADM stated
she left a day before transition to the new company on 10/31/25, reported it to the new company and they
left all the investigation documents. Former AADM stated she was the one that reported the abuse
allegation to the appropriate agencies.During an interview on 12/18/25 at 4 p.m. with DON, DON stated the
incident was reported to them on 8/7/25 and it happened on the night of 8/6/25 going to 8/7/25. DON stated
he and the former AADM went in to interview Resident 1.During an interview on 12/22/25 at 5:55 p.m. with
ADM, ADM stated he had searched for the former ADM's investigation notes and summary and cannot
locate them.During a telephone interview on 12/26/25 at 10:18 a.m. with DON, DON stated it was very
important to keep the investigation reports, to know what happened as everything is in that report; they can
see what happened, what the allegation was, and what they could do about it and then they would let
everybody know this and make sure this does not happen again. DON stated they do not have the policy
and procedure for reporting of investigation notes/summary in the P&P provided but did not know why. DON
stated that was the P&P they were following at the time of the incident. DON stated the new company for
the facility took over on 11/1/25. During an interview on 12/29/25 at around 12:05 p.m. with ADM, ADM
stated his expectation, after sending the SOC 341, is to conduct the investigation within 5 days, reach a
conclusion and send it to the State agency. When asked, ADM stated he did not know if the 5 day
investigation report about Resident 1's allegation was sent to the state agency. He also confirmed there
was no fax confirmation that it was sent.During an interview on 12/29/25 at
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555421
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555421
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
12/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Stonebrook Post Acute
4367 Concord Boulevard
Concord, CA 94521
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
12:14 p.m. with ADM, ADM stated the new company would hold onto the investigation records for seven
years. ADM stated he expected the old company to follow the regulations to keep them. He stated further, .if
they don't have documentation it didn't happen. ADM stated it was important for them to keep the
investigation records to protect the patient, staff, and the building.During a review of the facility's P&P, titled,
Abuse Prevention, undated, the P&P indicated, When an incident or suspected incident of resident abuse is
reported, .shall utilize abuse/.investigation process as required by federal and stated law.
Event ID:
Facility ID:
555421
If continuation sheet
Page 4 of 4