F 0600
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment,
and neglect by anybody.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to protect the resident's right to be free from physical abuse
(deliberately aggressive or violent behavior with the intention to cause harm) for two of five sampled
residents (Resident 1 and Resident 2) when on 3/10/2024 Certified Nurse Assistant 2 (CNA 2) witnessed
Resident 2 punch Resident 1 in the stomach area; and then Resident 1 punch Resident 2's right side of the
face.
This deficient practice resulted in Resident 1 and Resident 2 being subjected to physical abuse while under
the care of the facility. Resident 2 sustained skin abrasions (when the surface layers of the skin have been
broken) to the right side of the forehead (the part of the face above the eyes), the nose bridge (upper part
of the nose) and right side of the nose crease (the part of the nose directly under the bridge) that needed
first aid (initial assistance and care given to a resident who has been injured) and daily wound treatments.
Findings:
A review of Resident 1's admission Record indicated the facility originally admitted Resident 1 on 4/4/2023
and readmitted the resident on 2/23/2024 with diagnoses that included schizoaffective disorder (a mental
illness that can affect your thoughts, mood and behavior).
A review of Resident 1's Minimum Data Set (MDS - a standardized assessment and care planning tool)
dated 2/29/2024 indicated Resident 1's cognition (ability to think and make decisions) was moderately
impaired. The MDS further indicated that Resident 1 required supervision from staff with toileting hygiene,
upper and lower body dressing, personal hygiene and with mobility (movement).
A review of Resident 1's Change of Condition (COC - when there is a sudden change in a resident's health)
Form dated 3/10/2024 timed at 7:05 a.m., indicated that on 3/10/2024 at 7:05 a.m., Resident 1 initiated
physical aggression towards Resident 2 while in the hallway (in front of Resident 1's room).
A review of Resident 1's Care Plan (untitled) dated 3/10/2024 indicated that Resident 1 was at risk for
emotional distress due to Resident 1 being involved in a physical aggression with Resident 2. The goal was
for Resident 1 not to have any negative outcome related to the altercation.
A review of Resident 2's admission Record indicated the facility admitted Resident 2 on 12/29/2023 with
diagnoses that included bipolar disorder (a mental illness that causes unusual shifts in mood, ranging from
extreme highs [mania or manic episode] to lows (depression or depressive episode]),
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555519
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555519
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Care Center on Hazeltine, LLC
6835 Hazeltine Ave.
Van Nuys, CA 91405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
schizophrenia (a mental disorder in which a person interpret reality abnormally), psychosis (collection of
symptoms that affect the mind, where there has been some loss of contact with reality).
Level of Harm - Actual harm
Residents Affected - Few
A review of Resident 2's MDS dated [DATE] indicated Resident 2 had intact cognition and required
supervision from staff with toileting hygiene, upper and lower body dressing, and moderate assistance from
staff with mobility.
A review of Resident 2's COC Form dated 3/10/2024 timed at 7:05 a.m., indicated that on 3/10/2024 at
7:05 a.m., Resident 2 received physical aggression from Resident 1. Resident 2 sustained abrasions on the
right side of forehead and on the nose bridge. The COC Form further indicated Resident 2 complained of
pain with a pain rating of three (3) out of 10 on a pain scale from 0 to10 (where 10 is the worst possible
pain) to his lower back.
A review of Resident 2's Wound Assessment Report dated 3/10/2024, timed at 10:30 a.m. indicated
Resident 2 sustained the following injuries:
1. skin abrasion on the right side of forehead with a length of four (4) centimeters (cm - a unit of
measurement) and a width of 0.2 cm
2. skin abrasion to the nose bridge with a length of 0.4 cm and a width of 0.4 cm
3. skin abrasion to the right side of nose crease with a length of 0.2 cm and a width of 0.2 cm.
A review of Resident 2's Physician Order Summary dated 3/10/2024, indicated the following orders:
1. Right side of forehead skin abrasion: Cleanse with Normal Saline (NS - a liquid solution used to cleanse
wounds) pat dry, then, apply Triple Antibiotic Ointment (a medication used to prevent and treat skin
infections caused by cuts or scrapes) and leave it open to air daily for 14 days.
2. Nose bridge skin abrasion: Cleanse with NS, pat dry, then, apply Triple Antibiotic Ointment and leave it
open to air daily for 14 days.
3. Right side of nose skin abrasion: Cleanse with NS, pat dry, then, apply Triple Antibiotic Ointment and
leave it open to air daily for 14 days.
A review of Resident 2's Care Plan (untitled) dated 3/10/2024 indicated that Resident 2 was at risk for
emotional distress due to Resident 2 being involved in a physical aggression with Resident 1. The goal was
for Resident 2 not to have any negative outcome related to the altercation.
During an interview on 3/22/2024 at 12:03 p.m., with Resident 1, Resident 1 stated that he does not recall
the date of the physical altercation but remembers a guy (referring to Resident 2) hitting him on his mouth.
During an interview on 3/22/2024 at 12:20 p.m., with Resident 2, Resident 2 stated that about two weeks
ago while in the facility hallway, Resident 1 punched Resident 2.
During a concurrent interview and record review on 3/22/2024 at 1:04 p.m., with the Administrator (ADM)
and the Director of Nursing (DON), the ADM and the DON reviewed the video feed of the facility's
surveillance recording with a date and time stamped of 3/10/2024 at 6:57:39 a.m. through 3/10/2024
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555519
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555519
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/22/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Care Center on Hazeltine, LLC
6835 Hazeltine Ave.
Van Nuys, CA 91405
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0600
Level of Harm - Actual harm
Residents Affected - Few
at 7:02:00 a.m. The video recording shows Resident 2 punching Resident 1 in the stomach area with a
closed fist. The video then shows Resident 1 punching Resident 2 in the face multiple times. The video then
shows two staff (identified by the ADM as CNA 2 and Licensed Vocational Nurse 1 [LVN 1]) run towards
Resident 1 and Resident 2 and separating the residents. The ADM stated that physical contact occurred
between Resident 1 and Resident 2.
During an interview with CNA 2 on 3/22/2024 at 2:02 p.m., CNA 2 stated that on 3/10/2024, CNA 2 saw
Resident 1 and Resident 2 punching each other. made a closed fist and started punching each other. CNA
2 further stated this was the first time he witnessed an actual physical abuse.
During a follow-up interview on 3/22/2024 at 3:38 p.m. with the DON, the DON stated that the video
recording regarding the altercation on 3/10/2024 between Resident 1 and Resident 2 confirmed that
physical abuse occurred between Resident 1 and Resident 2.
A review of the facility's policy and procedure (P&P) titled, Abuse- Resident to Resident Altercation last
reviewed by the facility on 2/27/2024, indicated, each resident has the right to be free from abuse and
neglect from resident-to-resident altercations
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555519
If continuation sheet
Page 3 of 3