F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, medical record review, and facility P&P review, the facility failed to provide the
necessary care and services for one of three sampled residents (Resident 2).
Residents Affected - Few
* The facility failed to ensure the Bactroban (antibiotic ointment) ointment was applied during the wound
care treatment as ordered by the physician for Resident 2. In addition, the facility failed to provide treatment
in the sacrococyx (fusion between sacrum and coccyx) area as ordered by the physician for Resident 2.
* The facility failed to ensure the Bactroban ointment was ordered and available for wound care as ordered
for Resident 2.
These failures had the potential for Resident 2 not to receive appropriate care and treatment.
Findings:
Review of the facility's P&P titled Wound Care revised July 2022 showed the purpose of the P&P is to
provide guidelines for the care of wounds to promote healing. Under the section for procedure showed to
verify the physician's order for the procedure.
Medical record review for Resident 2 was initiated on 3/20/24. Resident 2 was admitted to the facility on
[DATE].
Review of Resident 2's History and Physical examination dated 9/29/23, showed Resident 2 had
nocapacity to understand and make decision.
Review of the Resident 2's Physician Order Summary showed the following physician's orders:
- dated 3/13/24, showed to perform treatment to the GT (gastrostomy tube surgically inserted through the
abdomen that brings nutrition directly to the stomach) site as follows: cleanse with normal saline, pat dry,
apply a T-drain dressing (pre-cut T-slit gauze), and secure with a tape.
- dated 3/13/24, showed to perform treatment to the left upper chest scattered scratches as follows: cleanse
with normal saline, pat dry, apply hydrocortisone (steroid) 1% cream, leave open to air every day shift
(every shift) for 14 days.
- dated 3/13/24, showed to perform treatment to the sacrococcyx pressure injury Stage II (partial-thickness
loss of the dermis, presenting as a shallow, open ulcer with a red-pink wound bed) as
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 3
Event ID:
555536
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555536
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park Regency Care Center
1770 W. LA Habra Blvd.
LA Habra, CA 90631
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
follows: cleanse with normal saline, pat dry apply medihoney (medical honey which hastens the healing of
wounds through its anti-inflammatory effects), cover with a foam dressing, every day shift (every shift) for
21 days.
- dated 3/15/24, showed to perform treatment to the scattered abdominal open wounds as follows: cleanse
with normal saline, pat dry, apply Bactroban ointment, apply an abdominal pad, cover with a dry dressing
every day shift (every shift) for skin irritation due to recent GTinsertion for 21 days.
On 3/20/24 at 1324 hours, a wound care observation for Resident 2 was conducted with LVN 1. Resident 2
was observed being awake in bed. LVN 1 was observed washing her hands with soap and water and
donning a clean pair of gloves. LVN 1 was observed removing the dressing from Resident 2's GT site. LVN
1 was observed changing her gloves and performing hand hygiene, and donning a clean pair of gloves. LVN
1 then proceeded to cleanse the GT site with normal saline and patted it dry with the gauze, applied a
T-drain dressing and secured with the tape. LVN 1 then was observed changing her gloves and performing
hand hygiene and donning a clean pair of gloves. LVN 1 proceeded to cleanse scattered abdominal open
wounds with normal saline, patted dry, applied an abdominal pad and covered the wound with the dry
dressing. LVN 1 was not observed applying Bactroban ointment on the scattered abdominal open wounds.
LVN 1 then was observed changing her gloves and performing hand hygiene and donning a clean pair of
gloves. LVN 1 then proceeded to cleanse left upper chest scattered scratches with normal saline, patted it
dry, applied hydrocortisone ointment (medicated ointment) and left it open to dry.
LVN 1 was not observed to perform wound care on the sacrococcyx Stage 2 pressure injury for Resident 2.
Review of Resident 2's TAR dated 3/1/24 to 3/21/24, showed the following:
- Treatment for scattered abdominal open wounds, cleanse with normal saline, pat dry, apply Bactroban
ointment, apply anabdominal pad and cover with a dry dressing showed the signature of LVN 1 on 3/20/24.
- Treatment for sacrococcyx Stage 2 pressure injury, cleanse with normal saline, pat dry, apply medihoney
(medical-grade honey used for wound care), cover with a foam dressing, showed the signature of LVN 1 on
3/20/24.
On 3/20/24 at 1520 hours, an interview and concurrent medical record review for Resident 2 was
conducted with LVN 1. LVN 1 verified the above findings. LVN 1 verified she did not apply Bactroban
ointment on the scattered open abdominal wound and did not perform wound care treatment on the
sacrococcyx Stage 2 pressure injury during wound care treatment on 3/20/24 at 1324 hours, for Resident
2. However, LVN 1 verified she signed the TAR showing she applied the Bactroban ointment on scattered
open abdominal wound and provided treatment to the sacrococcyx Stage 2pressure injury for Resident 2
on 3/20/24.
LVN 1 stated the Bactroban ointment for Resident 2 was not available in the facility, so she did not apply the
medication during the wound care. LVN 1 acknowledged she should have notified the resident's physician
or had followed up with the pharmacy before she provided wound care treatment for Resident 2.
LVN 1 further stated she needed another staff assistance to provide treatment to the sacrococcyx
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555536
If continuation sheet
Page 2 of 3
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555536
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Park Regency Care Center
1770 W. LA Habra Blvd.
LA Habra, CA 90631
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Stage 2 pressure injury for Resident 2, so she was not able to provide the treatment during wound care
observation on 3/20/24 at1324 hours. LVN 1 acknowledged she should not have signed the TAR for the
treatment to the sacrococcyx Stage 2 pressure injury on 3/20/21, when she did not provide the treatment.
On 3/20/24 at 1539 hours, an interview and concurrent medical record review for Resident 2 was
conducted with the DON. The DON verified and acknowledged the above findings. The DON stated when
the Bactroban medication was not available, the LVN should have followed up with the pharmacy and/or
physician before providing treatment to the Resident 2. The DON stated LVN should not have signed the
TAR when she did not provide treatment on the sacrococcyx Stage 2 pressure injury for Resident 2.
2. During the wound care observation and concurrent interview on 3/20/24 at 1520 hours, LVN 1 stated the
Bactroban ointment for Resident 2 was not available in the facility, so she did not apply the medication
during the wound care.
However, review of Resident 2's TAR dated 3/1/24 to 3/21/24, showed a treatment entry with a start date of
3/16/24, for the resident's scattered abdominal open wounds, to cleanse with normal saline, pat dry, apply
Bactroban ointment, apply an abdominal pad, and cover with a dry dressing every day shift (every shift) for
skin irritation due to recent GT insertion for 21 days. Further review of the TAR showed the above treatment
was performed on 3/16, 17, 18, and 3/19/24.
On 3/21/24 at 1159 hours, a concurrent interview and medical record review for Resident 2 was conducted
with the DON. The DON verified the physician's order for Resident 2' scattered abdominal open wounds
showed to apply Bactroban ointment. When asked the DON to show when the Bactroban medication was
delivered from the pharmacy for Resident 2, the DON was not able to show the documentation if the
Bactroban ointment was delivered by the pharmacy for Resident 2, and if the medication was available for
the wound care on 3/16, 17, 18, and 3/19/24. The DON further stated there was an error in the system
while submitting an order to the pharmacy for the Bactroban ointment for Resident 2. The DON
acknowledged she was not able to verify if the Bactroban ointment was applied during wound care for
Resident 2 on 3/16, 17, 18, and 3/19/24, when the Bactroban ointment was not delivered by the pharmacy.
The DON stated the licensed nurses should have followed up with the pharmacy or the physician when the
ointment was not available on the above dates for Resident 2.
On 3/21/24 at 1217 hours, a telephone interview was conducted with the Pharmacy Technician. The
Pharmacy Technician stated the Bactroban ointment for Resident 2 was not ordered and delivered by the
pharmacy before 3/21/24.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555536
If continuation sheet
Page 3 of 3