F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure care and services were provided in accordance with
professional standards of practice for one of three sampled residents (Resident 1) when there was no
documentation that licensed nurses notified the physician that Resident 1 did not receive multiple
medications. Failure to notify the physician had the potential to result in additional orders not being received
and carried out as needed.
Residents Affected - Few
Findings:
Review of Resident 1 ' s medical record indicated Resident 1 was admitted to the facility on [DATE] at 9:20
p.m. Resident 1 had diagnoses including osteomyelitis (a bone infection), Parkinson ' s Disease (a disorder
of the nervous system that affects movement), dementia (a mental disorder caused by brain disease or
injury), duodenal ulcer (a sore in part of the intestine), and gout (a type of arthritis [joint tenderness and
swelling] that causes pain and stiffness).
Review of Resident 1 ' s medication administration record (MAR), dated 1/2024, indicated Resident 1 was
scheduled to receive the following medications: 1.) Amlodipine (medication used to treat high blood
pressure) 5 milligrams (mg, unit of dose measurement) to be administered at 9:00 a.m.; 2.) Ascorbic acid
(vitamin C) 250 mg to be administered at 9:00 a.m.; 3.) Rytary (medication used to treat Parkinson ' s
Disease) 48.7 mg– 195 mg 2 capsules to be administered at 5:00 a.m.; 4.) Colchicine (medication
used to treat gout) 0.6 mg to be administered at 9:00 a.m.; 5.) Flector 1.3% transdermal patch (pain
medication applied to the skin) to be applied at 9:00 a.m.; 6.) Febuxostat (medication used to treat gout) 40
mg to be administered at 9:00 a.m.; 7.) Pantoprazole (medication that reduces stomach acid) 40 mg to be
administered at 11:30 a.m.; 8.) Polyethylene glycol (medication used to prevent constipation) 17 grams (gm,
unit of dose measurement) to be administered at 9:00 a.m.; 9.) Sucralfate (medication used to treat ulcers
in the intestines) 100 mg per milliliter (mg/ml, unit of dose measurement) to be administered at 9:00 a.m.;
and 10.) Valproic acid (medication used to treat seizures but can also be used as a mood stabilizer) 250
mg/ml to be administered at 2:00 p.m.
Further review of Resident 1 ' s MAR indicated for the above scheduled medications, the documentation
was highlighted in grey on 1/24/24. The last four pages of the MAR indicated for amlodipine 5mg, ascorbic
acid 250 mg, Rytary 48.75 – 195 mg, colchicine 0.6mg, Flector 1.3% transdermal patch, and
febuxostat 40 mg, the documentation was highlighted in grey on 1/24/24 because the medications were not
administered to Resident 1. The MAR did not indicate why the documentation was highlighted in grey for
pantoprazole 40 mg, polyethylene glycol 17 gm, sucralfate 100 mg/ml, and valproic acid 250 mg/ml.
Review of Resident 1 ' s Daily Skilled Progress Notes, dated 1/24/24, indicated the facility was,
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555547
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555547
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces of Los Gatos
800 Blossom Hill Road
Los Gatos, CA 95032
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Waiting for most medications to be delivered from pharmacy.
Level of Harm - Minimal harm
or potential for actual harm
During a telephone interview with licensed nurse A (LN A) on 3/20/24 at 11:29 a.m., LN A verified she did
not administer some of
Residents Affected - Few
Resident 1 ' s medications because they were not available in the facility. LN A stated she did not remember
whether or not she notified the physician about the medications Resident 1 did not receive. LN A stated if
she did notify the physician, it would be documented in her notes.
During an interview and concurrent record review with LN B on 3/20/24 at 11:53 a.m., LN B stated if a
resident did not receive medications, the nurse should inform the physician, await and follow the physician's
orders, and document this in the medical record. LN B reviewed Resident 1 ' s medical record and
confirmed that on 1/24/24, there were multiple medications not administered because the facility was
waiting for the pharmacy delivery. LN B confirmed there was no documentation that indicated the physician
was notified about the medications Resident 1 did not receive.
During an interview with administrative staff E (AS E) on 3/21/24 at 12:11 p.m., AS E stated the facility did
not have a specific policy regarding physician notification. AS E acknowledged that notifying the physician
about medications not received was a basic standard of nursing practice.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555547
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555547
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces of Los Gatos
800 Blossom Hill Road
Los Gatos, CA 95032
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to administer medications as ordered for one of three sampled
residents (Resident 1) because the medications were not available in the facility. This failure had the
potential to compromise Resident 1 ' s health and well-being.
Findings:
Review of Resident 1's medical record indicated Resident 1 was admitted to the facility on [DATE] at 9:20
p.m. Resident 1 had diagnoses including osteomyelitis (a bone infection), Parkinson ' s Disease (a disorder
of the nervous system that affects movement), dementia (a mental disorder caused by brain disease or
injury), duodenal ulcer (a sore in part of the intestine), and gout (a type of arthritis [joint tenderness and
swelling] that causes pain and stiffness).
Review of Resident 1's medication administration record (MAR), dated 1/2024, indicated Resident 1 was
scheduled to receive the following medications: 1.) Amlodipine (medication used to treat high blood
pressure) 5 milligrams (mg, unit of dose measurement) to be administered at 9:00 a.m.; 2.) Ascorbic acid
(vitamin C) 250 mg to be administered at 9:00 a.m.; 3.) Rytary (medication used to treat Parkinson ' s
Disease) 48.7 mg– 195 mg 2 capsules to be administered at 5:00 a.m.; 4.) Colchicine (medication
used to treat gout) 0.6 mg to be administered at 9:00 a.m.; 5.) Flector 1.3% transdermal patch (pain
medication applied to the skin) to be applied at 9:00 a.m.; 6.) Febuxostat (medication used to treat gout) 40
mg to be administered at 9:00 a.m.; 7.) Pantoprazole (medication that reduces stomach acid) 40 mg to be
administered at 11:30 a.m.; 8.) Polyethylene glycol (medication used to prevent constipation) 17 grams (gm,
unit of dose measurement) to be administered at 9:00 a.m.; 9.) Sucralfate (medication used to treat ulcers
in the intestines) 100 mg per milliliter (mg/ml, unit of dose measurement) to be administered at 9:00 a.m.;
and 10.) Valproic acid (medication used to treat seizures but can also be used as a mood stabilizer) 250
mg/ml to be administered at 2:00 p.m.
Further review of Resident 1 ' s MAR indicated for the above scheduled medications, the documentation
was highlighted in grey on 1/24/24. The last four pages of the MAR indicated for amlodipine 5mg, ascorbic
acid 250 mg, Rytary 48.75 – 195 mg, colchicine 0.6mg, Flector 1.3% transdermal patch, and
febuxostat 40 mg, the documentation was highlighted in grey on 1/24/24 because the medications were not
administered to Resident 1. The MAR did not indicate why the documentation was highlighted in grey for
pantoprazole 40 mg, polyethylene glycol 17 gm, sucralfate 100 mg/ml, and valproic acid 250 mg/ml.
Review of Resident 1 ' s Daily Skilled Progress Notes, dated 1/24/24, indicated the facility was, Waiting for
most medications to be delivered from pharmacy.
During a telephone interview with licensed nurse A (LN A) on 3/20/24 at 11:29 a.m., LN A verified she did
not administer some of
Resident 1 ' s medications because they were not available in the facility. LN A stated she was not aware
the medications were unavailable until it was time to administer them to Resident 1. LN A added if she had
known beforehand that the medications had not yet arrived, she would have called the pharmacy to follow
up regarding the delivery.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555547
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555547
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/21/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Terraces of Los Gatos
800 Blossom Hill Road
Los Gatos, CA 95032
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
During an interview and concurrent record review with LN B on 3/20/24 at 11:53 a.m., LN B stated if a
resident is admitted to the facility at 9:20 p.m., the night shift nurse should monitor whether or not the
resident ' s medications arrive from the pharmacy. LN B explained if the medications do not arrive in a
timely manner, the nurse should contact the pharmacy to follow up on the delivery. LN B added that the
nurse could request a STAT (rushed) delivery of the medications if they do not arrive in a timely manner. LN
B reviewed Resident 1 ' s medical record and confirmed that on 1/24/24, there were multiple medications
not administered because the facility was waiting for the pharmacy delivery. LN B confirmed there was no
documentation that indicated the nurses followed up with the pharmacy regarding the delivery of Resident
1 ' s medications. LN B also confirmed there was no documentation that indicated the nurses requested a
STAT delivery of Resident 1 ' s medications.
During a telephone interview with pharmacy staff C (PS C) and pharmacy staff D (PS D) on 3/20/24 at 2:40
p.m., they reviewed the pharmacy records and PS C stated the pharmacy received Resident 1 ' s faxed
medication orders at 10:30 p.m. on the day of admission. PS C stated these medications should have been
on the delivery that left the pharmacy at 5:00 a.m. the following morning. PS D stated Resident 1 ' s
medications were not on the 5:00 a.m. delivery, but they were on the next delivery that went out at 1:00 p.m.
PS D stated the facility could have asked for a STAT delivery of Resident 1 ' s medications, but confirmed
there was no documentation in the pharmacy record that indicated the facility did this. When asked why
Resident 1 ' s medications did not make it onto the 5:00 a.m. delivery, PS D stated more research needed
to be done to determine the reason.
Review of a follow-up email from PS D, dated 3/20/24, indicated the pharmacy received Resident 1 ' s faxed
medication orders on 1/23/24 at 10:13 p.m. However, the facility did not electronically transmit the
medication orders to the pharmacy until 1/24/24 at 4:06 a.m. (less than an hour before the 5:00 a.m.
delivery). The email from PS D indicated the normal procedure was for the pharmacy to process medication
deliveries using the electronically transmitted orders. PS D ' s email further indicated, Unfortunately, they
missed the run [delivery] at 5am, but were place on the next run leaving at 1pm. I don ' t see any notes from
the facility requesting a STAT delivery.
The facilitys policy titled Administering Medications, revised 4/2019 indicated, Medications are administered
in a safe and timely manner, and as prescribed. Medications are administered within one (1) hour of their
prescribed time, unless otherwise specified (for example, before and after meal orders).
The facilitys policy titled Medication Ordering and Receiving From Pharmacy Provider, dated 1/2023
indicated, Medications and related products are received from the provider pharmacy on a timely basis. The
policy further indicated, Inform the pharmacy of the need for prompt delivery.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555547
If continuation sheet
Page 4 of 4