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Inspection visit

Health inspection

THE TERRACES OF LOS GATOSCMS #5555472 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure care and services were provided in accordance with professional standards of practice for one of three sampled residents (Resident 1) when there was no documentation that licensed nurses notified the physician that Resident 1 did not receive multiple medications. Failure to notify the physician had the potential to result in additional orders not being received and carried out as needed. Residents Affected - Few Findings: Review of Resident 1 ' s medical record indicated Resident 1 was admitted to the facility on [DATE] at 9:20 p.m. Resident 1 had diagnoses including osteomyelitis (a bone infection), Parkinson ' s Disease (a disorder of the nervous system that affects movement), dementia (a mental disorder caused by brain disease or injury), duodenal ulcer (a sore in part of the intestine), and gout (a type of arthritis [joint tenderness and swelling] that causes pain and stiffness). Review of Resident 1 ' s medication administration record (MAR), dated 1/2024, indicated Resident 1 was scheduled to receive the following medications: 1.) Amlodipine (medication used to treat high blood pressure) 5 milligrams (mg, unit of dose measurement) to be administered at 9:00 a.m.; 2.) Ascorbic acid (vitamin C) 250 mg to be administered at 9:00 a.m.; 3.) Rytary (medication used to treat Parkinson ' s Disease) 48.7 mg– 195 mg 2 capsules to be administered at 5:00 a.m.; 4.) Colchicine (medication used to treat gout) 0.6 mg to be administered at 9:00 a.m.; 5.) Flector 1.3% transdermal patch (pain medication applied to the skin) to be applied at 9:00 a.m.; 6.) Febuxostat (medication used to treat gout) 40 mg to be administered at 9:00 a.m.; 7.) Pantoprazole (medication that reduces stomach acid) 40 mg to be administered at 11:30 a.m.; 8.) Polyethylene glycol (medication used to prevent constipation) 17 grams (gm, unit of dose measurement) to be administered at 9:00 a.m.; 9.) Sucralfate (medication used to treat ulcers in the intestines) 100 mg per milliliter (mg/ml, unit of dose measurement) to be administered at 9:00 a.m.; and 10.) Valproic acid (medication used to treat seizures but can also be used as a mood stabilizer) 250 mg/ml to be administered at 2:00 p.m. Further review of Resident 1 ' s MAR indicated for the above scheduled medications, the documentation was highlighted in grey on 1/24/24. The last four pages of the MAR indicated for amlodipine 5mg, ascorbic acid 250 mg, Rytary 48.75 – 195 mg, colchicine 0.6mg, Flector 1.3% transdermal patch, and febuxostat 40 mg, the documentation was highlighted in grey on 1/24/24 because the medications were not administered to Resident 1. The MAR did not indicate why the documentation was highlighted in grey for pantoprazole 40 mg, polyethylene glycol 17 gm, sucralfate 100 mg/ml, and valproic acid 250 mg/ml. Review of Resident 1 ' s Daily Skilled Progress Notes, dated 1/24/24, indicated the facility was, (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 555547 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555547 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/21/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Terraces of Los Gatos 800 Blossom Hill Road Los Gatos, CA 95032 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684 Waiting for most medications to be delivered from pharmacy. Level of Harm - Minimal harm or potential for actual harm During a telephone interview with licensed nurse A (LN A) on 3/20/24 at 11:29 a.m., LN A verified she did not administer some of Residents Affected - Few Resident 1 ' s medications because they were not available in the facility. LN A stated she did not remember whether or not she notified the physician about the medications Resident 1 did not receive. LN A stated if she did notify the physician, it would be documented in her notes. During an interview and concurrent record review with LN B on 3/20/24 at 11:53 a.m., LN B stated if a resident did not receive medications, the nurse should inform the physician, await and follow the physician's orders, and document this in the medical record. LN B reviewed Resident 1 ' s medical record and confirmed that on 1/24/24, there were multiple medications not administered because the facility was waiting for the pharmacy delivery. LN B confirmed there was no documentation that indicated the physician was notified about the medications Resident 1 did not receive. During an interview with administrative staff E (AS E) on 3/21/24 at 12:11 p.m., AS E stated the facility did not have a specific policy regarding physician notification. AS E acknowledged that notifying the physician about medications not received was a basic standard of nursing practice. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555547 If continuation sheet Page 2 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555547 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/21/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Terraces of Los Gatos 800 Blossom Hill Road Los Gatos, CA 95032 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to administer medications as ordered for one of three sampled residents (Resident 1) because the medications were not available in the facility. This failure had the potential to compromise Resident 1 ' s health and well-being. Findings: Review of Resident 1's medical record indicated Resident 1 was admitted to the facility on [DATE] at 9:20 p.m. Resident 1 had diagnoses including osteomyelitis (a bone infection), Parkinson ' s Disease (a disorder of the nervous system that affects movement), dementia (a mental disorder caused by brain disease or injury), duodenal ulcer (a sore in part of the intestine), and gout (a type of arthritis [joint tenderness and swelling] that causes pain and stiffness). Review of Resident 1's medication administration record (MAR), dated 1/2024, indicated Resident 1 was scheduled to receive the following medications: 1.) Amlodipine (medication used to treat high blood pressure) 5 milligrams (mg, unit of dose measurement) to be administered at 9:00 a.m.; 2.) Ascorbic acid (vitamin C) 250 mg to be administered at 9:00 a.m.; 3.) Rytary (medication used to treat Parkinson ' s Disease) 48.7 mg– 195 mg 2 capsules to be administered at 5:00 a.m.; 4.) Colchicine (medication used to treat gout) 0.6 mg to be administered at 9:00 a.m.; 5.) Flector 1.3% transdermal patch (pain medication applied to the skin) to be applied at 9:00 a.m.; 6.) Febuxostat (medication used to treat gout) 40 mg to be administered at 9:00 a.m.; 7.) Pantoprazole (medication that reduces stomach acid) 40 mg to be administered at 11:30 a.m.; 8.) Polyethylene glycol (medication used to prevent constipation) 17 grams (gm, unit of dose measurement) to be administered at 9:00 a.m.; 9.) Sucralfate (medication used to treat ulcers in the intestines) 100 mg per milliliter (mg/ml, unit of dose measurement) to be administered at 9:00 a.m.; and 10.) Valproic acid (medication used to treat seizures but can also be used as a mood stabilizer) 250 mg/ml to be administered at 2:00 p.m. Further review of Resident 1 ' s MAR indicated for the above scheduled medications, the documentation was highlighted in grey on 1/24/24. The last four pages of the MAR indicated for amlodipine 5mg, ascorbic acid 250 mg, Rytary 48.75 – 195 mg, colchicine 0.6mg, Flector 1.3% transdermal patch, and febuxostat 40 mg, the documentation was highlighted in grey on 1/24/24 because the medications were not administered to Resident 1. The MAR did not indicate why the documentation was highlighted in grey for pantoprazole 40 mg, polyethylene glycol 17 gm, sucralfate 100 mg/ml, and valproic acid 250 mg/ml. Review of Resident 1 ' s Daily Skilled Progress Notes, dated 1/24/24, indicated the facility was, Waiting for most medications to be delivered from pharmacy. During a telephone interview with licensed nurse A (LN A) on 3/20/24 at 11:29 a.m., LN A verified she did not administer some of Resident 1 ' s medications because they were not available in the facility. LN A stated she was not aware the medications were unavailable until it was time to administer them to Resident 1. LN A added if she had known beforehand that the medications had not yet arrived, she would have called the pharmacy to follow up regarding the delivery. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555547 If continuation sheet Page 3 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555547 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/21/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Terraces of Los Gatos 800 Blossom Hill Road Los Gatos, CA 95032 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few During an interview and concurrent record review with LN B on 3/20/24 at 11:53 a.m., LN B stated if a resident is admitted to the facility at 9:20 p.m., the night shift nurse should monitor whether or not the resident ' s medications arrive from the pharmacy. LN B explained if the medications do not arrive in a timely manner, the nurse should contact the pharmacy to follow up on the delivery. LN B added that the nurse could request a STAT (rushed) delivery of the medications if they do not arrive in a timely manner. LN B reviewed Resident 1 ' s medical record and confirmed that on 1/24/24, there were multiple medications not administered because the facility was waiting for the pharmacy delivery. LN B confirmed there was no documentation that indicated the nurses followed up with the pharmacy regarding the delivery of Resident 1 ' s medications. LN B also confirmed there was no documentation that indicated the nurses requested a STAT delivery of Resident 1 ' s medications. During a telephone interview with pharmacy staff C (PS C) and pharmacy staff D (PS D) on 3/20/24 at 2:40 p.m., they reviewed the pharmacy records and PS C stated the pharmacy received Resident 1 ' s faxed medication orders at 10:30 p.m. on the day of admission. PS C stated these medications should have been on the delivery that left the pharmacy at 5:00 a.m. the following morning. PS D stated Resident 1 ' s medications were not on the 5:00 a.m. delivery, but they were on the next delivery that went out at 1:00 p.m. PS D stated the facility could have asked for a STAT delivery of Resident 1 ' s medications, but confirmed there was no documentation in the pharmacy record that indicated the facility did this. When asked why Resident 1 ' s medications did not make it onto the 5:00 a.m. delivery, PS D stated more research needed to be done to determine the reason. Review of a follow-up email from PS D, dated 3/20/24, indicated the pharmacy received Resident 1 ' s faxed medication orders on 1/23/24 at 10:13 p.m. However, the facility did not electronically transmit the medication orders to the pharmacy until 1/24/24 at 4:06 a.m. (less than an hour before the 5:00 a.m. delivery). The email from PS D indicated the normal procedure was for the pharmacy to process medication deliveries using the electronically transmitted orders. PS D ' s email further indicated, Unfortunately, they missed the run [delivery] at 5am, but were place on the next run leaving at 1pm. I don ' t see any notes from the facility requesting a STAT delivery. The facilitys policy titled Administering Medications, revised 4/2019 indicated, Medications are administered in a safe and timely manner, and as prescribed. Medications are administered within one (1) hour of their prescribed time, unless otherwise specified (for example, before and after meal orders). The facilitys policy titled Medication Ordering and Receiving From Pharmacy Provider, dated 1/2023 indicated, Medications and related products are received from the provider pharmacy on a timely basis. The policy further indicated, Inform the pharmacy of the need for prompt delivery. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555547 If continuation sheet Page 4 of 4

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Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0684GeneralS&S Dpotential for harm

    F684 - Quality of care

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • 0755GeneralS&S Dpotential for harm

    F755 - Pharmacy Services

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

FAQ · About this visit

Common questions about this visit

What happened during the March 21, 2024 survey of THE TERRACES OF LOS GATOS?

This was a inspection survey of THE TERRACES OF LOS GATOS on March 21, 2024. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at THE TERRACES OF LOS GATOS on March 21, 2024?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.