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Inspection visit

Health inspection

IMPERIAL CARE CENTERCMS #5557071 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

This survey cited 1 deficiency. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

555707 06/05/2025 Imperial Care Center 11441 Ventura Blvd Studio City, CA 91604
F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Based on interview and record review, the facility failed to implement its policy and procedure (P&P) titled, Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, by failing to report an allegation of physical abuse (deliberately aggressive or violent behavior with the intention to cause harm by one resident towards another) to the State Survey Agency (SSA) no later than two hours for one of four sampled residents (Resident 2) when on 5/31/2025 at 5 p.m. Resident 2's Family Member (FM) 1 reported to Skilled Nursing Facility (SNF- a healthcare setting that provides 24-hour medical care and rehabilitation services to individuals who need more care than they can receive at home, but not as much as they would in a hospital) 1 that Resident 2 was assaulted (an act of causing physical harm or unwanted physical contact to another person, or, in some legal definitions, the threat or attempt to do so). The allegation of abuse was reported to the SSA on 6/2/2025 at 4:04 p.m. This deficient practice had a potential to result in unidentified abuse and placed Resident 2 at risk for further abuse. Findings: During a review of Resident 2's admission Record (AR), the AR indicated the facility admitted Resident 2 on 4/25/2025 with diagnoses including dementia (a general term for a decline in mental ability that interferes with daily life, encompassing symptoms like trouble remembering, thinking, or making decisions), muscle weakness (generalized), and major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest in activities, and other symptoms that significantly affect daily functioning). During a review of Resident 2's Minimum Data Set (MDS - a resident assessment tool) dated 4/29/2025, the MDS indicated Resident 2 sometimes understood and was sometimes understood. The MDS indicated Resident 2 required substantial to maximal assistance (helper does more than half the effort) with showering and toileting and required partial to moderate assistance (helper does less than half the effort) with eating, oral hygiene, upper and lower body dressing, putting on and taking off footwear and personal hygiene. During a review of Resident 2's Change in Condition (COC- when there is a sudden change in a resident's condition) Assessment Form, dated 5/30/2025 at 10:45 p.m., the COC Assessment Form indicated Resident 2 had a scratch under left eye. At 10:45 p.m. Resident 2 was observed walking out from Room A, Resident 2 was found with mild blood around left eye area. During assessment Resident 2's left eye was red on the inside and the scratch under the left eye was bleeding. Page 1 of 3 555707 555707 06/05/2025 Imperial Care Center 11441 Ventura Blvd Studio City, CA 91604
F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few During a review of Resident 2's Order Summary Report (OSR), dated 6/2/2025, the OSR indicated Resident 2's Physician/Medical Doctor (MD) 1 ordered to clean Resident 2's scratch under left eye and to cleanse with normal saline (mixture of water and salt), pat dry, apply hydrogel (a gel in which the liquid component is water), then apply dry dressing. During a review of the facility provided Transmission Verification Report (TVR), dated 6/2/2025 at 4:04 p.m., the TVR indicated SNF 1 faxed to the SSA the report that indicated FM 1 made an allegation of physical abuse done to Resident 2. During an interview on 6/5/2025 at 9:44 a.m. with the Administrator (Adm), the Adm stated on 5/30/2025 Resident 2 went into a room (Room A) and came out with a scratch on his eye (left). The Adm stated that the following day 5/31/2025 FM 1 came to visit Resident 2 and wanted to know who hurt Resident 2. The Adm stated there was a delay in reporting FM 1's allegation that Resident 2 was abused on 5/31/2025 and it was not reported until Monday (6/2/2025). During an interview on 6/5/2025 at 4:25 p.m. with the Adm, the Adm stated she is the abuse coordinator and when there is any indication of any type of abuse it is reported within 2 hours to the Adm. The Adm stated then must report within 2 hours to the police, SSA, and the Ombudsman (an advocate for residents of nursing homes, board and care centers, and assisted living facilities). The Adm stated for Resident 2 there was an allegation on 5/31/2025 Saturday evening around 4 p.m. from FM 1 who stated Resident 2 was assaulted at SNF 1. The Adm stated this allegation was reported on 6/2/2025 at 4:04 p.m. to the SSA. The Adm stated there was a 72-hour delay in reporting to the SSA. The Adm stated there was a potential that there can be continued abuse to the victim and other residents. During a review of the facility's P&P titled, Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, last reviewed on 3/2023, the P&P indicated, all reports of resident abuse, neglect, exploitation, or theft and or misappropriation of resident property are reported to local, state and federal agencies and thoroughly investigated by facility management. 2. The administrator or the individual making the allegation immediately reports his or her suspicion to the following persons or agencies: a. The stated licensing and or certification agency responsible for surveying and or licensing the facility; b. the local and or state ombudsmen c. the resident's representative d. law enforcement officials e. the resident's attending physician and f. the facility medical director 3. Immediately is defined as: a. within two hours of an allegation involving abuse or result in serious bodily injury; or 555707 Page 2 of 3 555707 06/05/2025 Imperial Care Center 11441 Ventura Blvd Studio City, CA 91604
F 0609 f. within 24 hours of an allegation that does not involve abuse or result in serious bodily injury. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few 555707 Page 3 of 3

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Citations

1 citation recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0609GeneralS&S Dpotential for harm

    F609 - The facility must develop and implement written policies and procedures that:

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

FAQ · About this visit

Common questions about this visit

What happened during the June 5, 2025 survey of IMPERIAL CARE CENTER?

This was a inspection survey of IMPERIAL CARE CENTER on June 5, 2025. The surveyor cited 1 deficiency, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at IMPERIAL CARE CENTER on June 5, 2025?

Yes, 1 deficiency was cited, each with a CMS Scope and Severity grade. The first was: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Next steps

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.