F 0684
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview, medical record review, and the facility P&P review, the facility failed to provide the necessary care
and services to maintain the highest practicable well -being for one of two sampled residents (Resident 2).
Residents Affected - Few
* The facility failed to ensure Resident 2 had a physician's order for suctioning as per the discharge order
from the acute care hospital.
* The facility failed to weigh daily and provide the Lasix medication to Resident 2 as per the physician's
instructions.
* The facility failed to notify the physician and responsible party of Resident 2's continued refusals of the
medications and supplements.
* The facility failed to provide Resident 2's indwelling urinary foley catheter care, and wound care
treatments as ordered by the physician.
These failures had the potential to negatively affect the resident's well-being as the necessary care and
services were not provided.
Findings:
Closed medical record review for Resident 2 was initiated on 3/5/25. Resident 2 was admitted to the facility
on [DATE] and transferred to the acute care facility on 1/30/25. Resident 2's diagnoses included COPD,
heart failure, Stage 3 CKD, and hydronephrosis.
1. Review of the facility's P&P titled admission Orders for Immediate Care revised 1/2025 showed the
facility obtains a physician's orders for the immediate care of the resident at the time of admission.
Review of the facility's P&P titled Physicians Orders revised 5/2019 showed whenever possible the licensed
nurse receiving the order will be responsible for documenting and implementing the order.
Review of Resident 2's Post Acute Care Facility Physician admission Orders dated 12/9/24, the section for
Respiratory Therapy/Care showed to suction per facility protocol unless otherwise specified.
Review of Resident 2's Order Summary Report for December 2024 and January 2025, did not show the
respiratory therapy/care suctioning orders.
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
555733
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555733
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Sunny Hills
2222 N. Harbor Blvd.
Fullerton, CA 92835
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Level of Harm - Minimal harm
or potential for actual harm
Review of Resident 2's Care Plan Report dated 12/20/24, showed a care plan problem to address Resident
2's altered respiratory status, risk for respiratory distress, difficulty breathing/SOB r/t diagnosis of
asthma/COPD overlap syndrome, emphysema, and CHF. The interventions includedto maintain a clear
airway by encouraging to clear own secretions with effective coughing, and if the secretions cannot be
cleared, suction as ordered/required to clear secretions.
Residents Affected - Few
Review of Resident 2's Progress Notes showed the following:
- dated 1/28/25 at 2311 hours, showed the resident during AM was using the suctionmachine on his own,
and put it all the way back to his throat causing the resident to vomit, no episode noted during the shift and
the resident was educated on proper way to use the suction device, and
- dated 1/29/25 at 0722 hours, showed progress note for 1/28/25 . The note further showed the CNA came
up to the nurse to let her know the patient was using the suctioning machine on his own and the Yankauer
to the back of his throat and made himself throw up.
On 3/5/25 at 1526 hours, an interview and concurrent closed medical record review was conducted with
LVN 2. LVN 2 stated the suctioning required a physician's order, and notification of the resident's family
member. LVN 2 verified Resident 2's admission orders from the acute care hospital included suctioning,
and the plan of care showed to suction as ordered. LVN 2 verified Resident 2 did not have a physician's
orders for suctioning the resident upon admission to the facility. LVN 2 stated the nurse who received the
physician's orders should have entered the suction orders.
2. Review of Resident 2's After Visit Summary dated 1/10/25, a physician's instructions showed to continue
to monitor your weight every day. If your weight goes up by 3-5 pounds in one day, or you notice extra
swelling, OK to take one extra Lasix (medication used for hypertension) pill a day for 1-3 days.
Review of Resident 2's Order Summary Report for January 2025 did not show a physician's order to
monitor Resident 2's weights daily.
Review of Resident 2's Weights and MAR for January 2025 did not show Resident 2's weights were
monitored from 1/10 to 1/30/25.
On 3/7/25 at 1710 hours, a follow up interview and concurrent closed medical record review was conducted
with LVN 2 and the ADON. LVN 2 and the ADON verified Resident 2 did not have a physician's order for
daily weight monitoring, and stated there should have been a weight monitoring.
3. Review of the facility's P&P titled Notification of Changes revised 1/2025 showed the facility notifies the
physician and resident representative of a need to alter treatment significantly, (that is, a need to
discontinue an existing form of treatment due to adverse consequences, or to commence a new form of
treatment.
Review of the facility's P&P titled Develop-Implement Comprehensive Care Plans revised 1/2025 showed
the following:
1. A resident may choose to refuse services or treatments that staff believe may be indicated to assist the
resident in reaching his or her highest practicable level of well-being or to keep the resident safe.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555733
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555733
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Sunny Hills
2222 N. Harbor Blvd.
Fullerton, CA 92835
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
2. When a resident's choice to decline care or treatment poses a risk to the resident's health or safety, the
comprehensive care plan must:
Level of Harm - Minimal harm
or potential for actual harm
a. identify the care or service being declined;
Residents Affected - Few
b. the risk for declination poses to the resident;
c. efforts by the interdisciplinary team to educate the resident and the representative as appropriate; and
d. attempts to find alternative means to address the identified risk.
Review of Resident 2's Order Summary Report showed the following orders:
- dated 12/9/24,for Breyna Inhalation Aerosol (breathing treatment) 160-4.5 mcg/act, two puffs inhale orally
two times a day, and Spiriva Respimat Inhalation Aerosol Solution (breathing treatment) 2.5 mcg/act, two
inhalations inhale orally one time a day, and
- dated 12/17/24, for Suplena 1.8/CarbSteady Oral Liquid (nutritional supplement), give one can by mouth
one time a day.
Review of Resident 2's MAR for January 2024, showed a documentation of 2. (indicating Resident 2
refused) for the following medications, dates and times:
- Breyna Inhalation Aerosol on 1/1, 1/3, 1/6, 1/9, 1/11, 1/12, 1/15-1/18, 1/21-1/24, and 1/27/25 at 0900
hours, and at 1700 hours: 1/3, and 1/6/25 at 1700 hours;
- Spiriva Respimat Inhalation Aerosol Solution on 1/1, 1/3, 1/4, 1/6, 1/9, 1/15-1/18, 1/22-1/25, and 1/27/25
at 0900 hours; and
- Suplenaon 1/1-1/4, 1/6-1/9, and 1/11-1/30/25 at 0900 hours.
On 3/18/25 at 1647 hours, an interview and concurrent closed medical record review for Resident 2 was
conducted with the ADON. When asked what the 2 indicated in Resident 2's MAR, the ADON stated drug
refused. When asked what the expectation was when there weremultiple consecutive refusals of the
medications or supplements, the ADON stated to notify the physician. When asked if the physician had
been notified, the ADON stated, they should have been notified, and when there are three consecutive
refusals, a COC/SBAR is advised . When asked if there was a COC/SBAR for refusals, the ADON stated,
nothing . When asked what is included in a COC/SBAR the ADON stated to notify the MD and responsible
party, obtain vital signs, do an assessment of the resident, and the resident would be monitored for 72
hours after a COC.
4. Review of the facility's P&P titled Medication and Treatment Orders revised 2/2023 showed the Care
plans must be person-centered and reflect the resident's goals for admission and desires outcomes,
interventions that reflect the resident's cultural preferences, values, and practices. The interdisciplinary
team develops the care plan with the corresponding interventions for care that is in accordance with the
professional standards of practice and accounting for residents' experiences and preferences to climate or
mitigate triggers that may cause re-traumatization of the resident.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555733
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555733
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Sunny Hills
2222 N. Harbor Blvd.
Fullerton, CA 92835
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0684
Review of Resident 2's Care Plan Report showed the following care plan problems to address the following:
Level of Harm - Minimal harm
or potential for actual harm
- Resident 2 was admitted in the facility with an indwelling urinary catheter initiated on 12/20/24. The
interventions included for indwelling urinary catheter care daily and PRN, and
Residents Affected - Few
- thehigher risk/potential for pressure ulcer development, skin breakdown, secondary to decreased mobility.
Resident 2 was admitted with left and right gluteal and sacrococcyx Stage 1 pressure ulcer initiated on
12/10/24. The interventions included to administer treatments as ordered and monitor for effectiveness.
Review of Resident 2's Order Summary Report showed the following physician's orders:
- dated 12/10/24, for the indwelling urinary catheter, monitor everyshift for change in urine character, and
indwelling urinary catheter care daily and PRN as needed.
Review of Resident 2's TAR for January 2025, showed blank entries on the following dates and treatment
orders:
- on 1/4, 1/5, 1/11, 1/12, 1/18, 1/25, 1/26, and 1/31/25, for the indwelling urinary catheter care daily and
PRN;
- on 1/4 and1/5/25, for the indwelling urinary catheter monitoring every shift for change in urine character;
-on 1/18/25, for the right gluteal pressure injury Stage 2, to cleanse with NS, pat dry, apply foam dressing;
and
- on 1/4 and 1/5/25 on the day shift, and 1/6/25 on the evening shift, for the left gluteal pressure injury
Stage 1, to cleanse with NS, pat dry, apply zinc oxide every day and evening shift for 14 days, left groin
erythema (redness) to cleans with NS, pat dry, apply zinc oxide every day and evening shift for 14 days,
right gluteal pressure injury Stage 1, to cleanse with NS, pat dry, apply zinc oxide every day and evening
shift for 14 days, and right groin erythema to cleanse with NS, pat dry, apply zinc oxide, every day for 14
days.
On 3/18/25 at 1647 hours, an interview and concurrent closed medical record review was conducted with
the ADON. When asked what the blank entries were in Resident 2's TAR indicated, the ADON stated if
blank, it was never done.
On 3/19/25 at 1347 hours, the Administrator and DON was made aware and acknowledged the above
findings.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555733
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555733
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/18/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Pavilion at Sunny Hills
2222 N. Harbor Blvd.
Fullerton, CA 92835
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0836
Level of Harm - Potential for
minimal harm
Residents Affected - Some
Ensure the facility is licensed under applicable State and local law and operates and provides services in
compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted
professional standards.
Based on observation, interview, and the facility P&P review the facility failed to comply with the State laws
as evidenced by LVN 3 and CNA 2 not wearing their name badges. This failure had the potential to
negatively affect the resident's emotional well-being as they are not able to identify the person providing
their care.
Findings:
Review of the facility's P&P titled Name Badges revised 3/2024 showed the name badges are a required
part of the employee dress standards.
On 3/6/25 at 1239 hours, a concurrent observation and interview was conducted with CNA 2. CNA 2 was
observednot wearing her name badge. When asked, CNA 2 stated, it fell off, I'm going to put it on now.
On 3/6/25 at 1251 hours, a concurrent observation and interview was conducted with LVN 3. LVN 3 was
observed not wearing her name badge. LVN 3 stated the purpose of the name badges was for the residents
and family could see their names if they had questions and know they were the employees ofthe facility.
When asked if name badges are to be worn at all times, LVN 3 stated yes. When asked where her name
badge was, LVN 3 stated on the cart.
On 3/18/25 at 1455 hours, an interview was conducted with the ADON. When asked what the expectations
of the staff wearing their name badges were, the ADON stated they should be worn at all times, as it is a
part of their uniform.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555733
If continuation sheet
Page 5 of 5