F 0558
Reasonably accommodate the needs and preferences of each resident.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to ensure timely care was provided for eight of 11 sampled
residents (Residents 4, 2, 3, 5, 6, 7, 8, and 10).
Residents Affected - Some
This deficient practice resulted in the delay of care for Residents 4, 2, 3, 5, 6, 7, 8, and 10 and had the
potential for other residents to not receive timely assistance for basic and/or emergent needs.
Findings:
1. During a review of Resident 4's admission Record (AR), the AR indicated, Resident 4 was admitted to
the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD-a chronic
lung disease causing difficulty in breathing), tachycardia (heart rate over 100 beats per minute), and major
depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest).
During a review of Resident 4's Minimum Data Set (MDS- a federally mandated resident assessment tool),
dated 8/27/2024, the MDS indicated, Resident 4's cognitive skills for daily decision-making were cognitively
intact. The MDS indicated, Resident 4 required substantial/maximal assistance (helper does more than half
the effort) for oral hygiene, toileting hygiene, showering/bathing self, and personal hygiene. The MDS
indicated, Resident 4 required substantial/maximal assistance for rolling left and right (the ability to roll from
lying on back to left and right side and return to lying on back on the bed).
During an interview on 11/5/2024 at 10:14 AM with Resident 4, Resident 4 stated the call light response
time could vary from right away to staff not showing up at all. Resident 4 stated Resident 4 will press the
call light again after waiting 20 minutes and not receiving staff assistance.
2. During a review of Resident 2's AR, the AR indicated, Resident 2 was admitted to the facility on [DATE]
with diagnoses that included acute kidney failure (sudden decline in the functioning of the kidneys),
unspecified, acute respiratory failure (ARF- a condition where the respiratory system is unable to exchange
oxygen and carbon dioxide properly) with hypoxia (low levels of oxygen in your blood), other abnormalities
of gait and mobility, and personal history of urinary tract infections (UTI- an infection in the bladder/urinary
tract).
During a review of Resident 2's MDS, dated [DATE], the MDS indicated, Resident 2's cognitive skills for
daily decision-making were cognitively intact. The MDS indicated, Resident 2 was dependent (helper does
all the effort) for toileting hygiene, showering/bathing self, lower body dressing, and
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
555737
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
putting on/taking off footwear. The MDS indicated, Resident 2 was dependent in rolling left and right.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 11/5/2024 at 10:41 AM, Resident 2 stated the facility was short staffed and had
waited in a soaked diaper for three and a half hours. Resident 2 stated Resident 2 was informed multiple
times that a staff member would come, but the staff kept walking by. Resident 2 stated Resident 2 went to
the doorway to get the staff members' attention and to inform them that Resident 2 needed assistance.
Residents Affected - Some
3. During an observation on 11/6/2024 at 11:04 AM, Certified Nursing Assistant 1 (CNA 1) was observed
on the phone while in a random resident's room.
During an interview on 11/6/2024 at 11:09 AM with the Director of Nursing (DON), the DON stated the
importance of answering a call light timely was to identify the needs of the resident. The DON stated the
residents may need pain medication, water, changing, or basic needs. The DON stated if the resident was
not changed on time, the resident's skin integrity would result in skin breakdown. The DON stated staff was
not allowed to be on the telephone while working and that staff had been informed. The DON stated if a
staff member was on the phone while working the staff member would be neglecting their duty.
During a concurrent observation and interview on 11/6/2024 at 11:31 AM, CNA 1 was observed on the
phone in the nurse's station. CNA 1 stated CNA 1 knows they are not supposed to be on the phone while in
the resident's room.
4. During a review of Resident 10's AR, the AR indicated the facility originally admitted Resident 10 on
10/25/2024 with diagnoses that included UTI, type 2 Diabetes Mellitus (DM-a disorder characterized by
difficulty in blood sugar control and poor wound healing), muscle wasting and atrophy (weakening,
shrinking, and loss of muscle), and pressure ulcer of the right buttock/sacral region, Stage 2 (localized,
pressure-related damage to the skin and/or underlying tissue usually over a bony prominence).
During a review of Resident 10's History & Physical (H&P) dated 10/28/2024, the H&P indicated Resident
10 has the capacity to understand and make decisions.
During a review of Resident 10's MDS, dated [DATE], the MDS indicated Resident 10's cognitive skills for
daily decision-making were intact and required setup or clean-up assistance with eating and
substantial/maximal assistance with oral hygiene, toilet hygiene, shower/bathe self, dressing and putting on
and taking off footwear.
During an interview on 11/6/2024 at 11:10 AM with Resident 10, Resident 10 stated, It takes some time for
the staff to answer the call light. Resident 10 was asked, How long does it take for staff to respond to the
call light? Resident 10 stated, I call a second time when it is long, 30 to 45 minutes; one hour is definitely
too long. Resident 10 stated she has not waited for an hour because by then she is calling out for help.
Resident 10 stated the delays to answer the call light occur during the 3 p.m. to 11 p.m. shift because there
is not enough staff. Resident 10 stated, They [The facility] are short-staffed and we are the ones affected
because we have to wait, and we are calling because we need to go to the bathroom or there is something
that is urgent and it needs to be addressed.
5. During an interview on 11/6/2024 at 12:18 p.m. with Family Member 2 (FM 2), FM 2 stated, The
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
facility is short-staffed during the 3 p.m. to 11 p.m. shift and call lights are not answered. I know because I
go visit my mom [Resident 3] during that time. FM 2 stated, The staff are stretched, and it falls on the CNAs
and LVNs (Licensed Vocational Nurses) to try and take care of the residents. Some CNAs have 12
residents to care for and they don't always answer the call lights. I can hear the other resident calling out for
help. FM 2 stated, They [facility] use a lot of registry [nurses] because they have lost some really good
CNAs due to the heavy resident workloads. FM 2 stated, Last week during the 3 p.m. to 11 p.m., I wasn't
able to visit my mom [Resident 3] and she told me about the call light not being answered. FM 2 stated, The
problem with the staff not answering the call light is ongoing and there are not enough staff during the 3
p.m. to 11 p.m.to take care of the residents. I brought the staffing issue up with the DON, but she believes
they can take care of all the residents with the staff they have. FM 2 stated, I am concerned about my
mom's [Resident 3's] safety because she is prone to sundowning [a group of symptoms in the late
afternoon and early evening, which includes confusion, trouble sleeping, anxiety, wandering, and
hallucinations] and she may try to get up by herself, if no one answers her call light, and then she is at risk
of falling.
6. During a review of the facility's One to One Room-Based Resident Council (RC), notes, dated 10/2/2024,
the RC indicated:
a. Resident 5 indicated that Resident 5 feels like call lights are ignored.
b. Resident 6 indicated that there is no response when the light is pushed. Resident 6 indicated staff stated,
We'll be right there, or we'll be there after seeing another patient.
c. Resident 7 indicated there was no sense of urgency and no acknowledgment of call lights.
d. Resident 8 indicated staff responds to call lights but always seems to be in a hurry.
7. A review of the facility's Census and Direct Care Service Hours Per Patient Day (DHPPD) indicated the
following Actual hours per patient day:
10/21/2024 Actual DHPPD 3.816
10/22/2024 Actual DHPPD 3.766
10/23/2024 Actual DHPPD 3.570
10/24/2024 Actual DHPPD 4.035
10/25/2024 Actual DHPPD 4.124
10/26/204 Actual DHPPD 3.913
10/28/2024 Actual DHPPD 3.727
10/29/2024 Actual DHPPD 3.894
10/31/2024 Actual DHPPD 4.099
A review of the facility's Census and Direct Care Service Hours Per Patient Day (DHPPD) indicated
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0558
the following CNA hours per patient day (minimum is 2.4 CNA DHPPD):
Level of Harm - Minimal harm
or potential for actual harm
10/21/2024 Actual CNA DHPPD 2.188
10/22/2024 Actual CNA DHPPD 2.030
Residents Affected - Some
10/23/2024 Actual CNA DHPPD 2.060
10/24/2024 Actual CNA DHPPD 1.957
10/25/2024 Actual CNA DHPPD 2.079
10/26/2024 Actual CNA DHPPD 2.174
10/28/2024 Actual CNA DHPPD 1.851
10/29/2024 Actual CNA DHPPD 2.263
10/31/2024 Actual CNA DHPPD 2.366
During a review of the facility's approved waiver for Title 22 of the California Code of Regulations section
72329.2(a), the waiver indicated, the approval date was from 7/1/2024 to 6/30/2025.
During a review of the facility's policy and procedure (P&P), titled, Accommodation of Needs, revised
1/2020, the P&P indicated, the facility's environment and staff behaviors are directed towards assisting the
resident in maintaining and/or achieving safe independent functioning, dignity, and well-being.
During a review of the facility's P&P, titled, Answering the Call Light, revised 9/2022, the P&P indicated, the
purpose of this procedure was to ensure timely responses to the resident's requests and needs.
During a review of the facility's Certified Nursing Assistant (CNA) Job Description (JD), dated 11/2016, the
JD indicated CNAs were responsible for providing assistance with Activities of Daily Living and assistance
with routine daily nursing care needs and services in accordance with resident's assessment and service
plan. The JD indicated CNAs would respond timely to resident's requests for services.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to supervise (observe/watch) one of three
sampled residents (Resident 1), who was at risk for elopement (leaving the facility without notice, leaving a
safe area unsupervised without notice and permission) as indicated in the facility's policy and procedures
(P&P), titled, Safety and Supervision of Residents, and Wandering and Elopements, by failing to:
1. Ensure Resident 1 did not leave the facility unsupervised on 10/17/24.
2. Ensure Laundry Attendant 1 (LA 1) identified and reported Resident 1 was seen standing by the storage
room located in the
Assisted Living (AL, housing facility for people with disabilities or for adults who cannot live independently)
side of the facility's premise on 10/17/24.
As a result, Resident 1 eloped from the facility, fell outside of the facility, sustained facial trauma
(experiencing very stressful, frightening, or distressing events) injury with multiple mandibular (jawbone)
fractures (cracks/breaks), and was transported to General Acute Care Hospital 1 (GACH 1).
Findings:
During a review of Resident 1's admission Record (AR), the AR indicated Resident 1 was admitted to the
facility on [DATE] with diagnoses that included Senile degeneration of brain (gradual decline in cognitive
function, such as memory loss, impaired thinking, and difficulty with daily activities), essential hypertension
(high blood pressure), dementia (a progressive state of decline in mental abilities), anxiety (a feeling of fear,
dread, and uneasiness), and Type 2 diabetes mellitus (high blood sugar).
During a review of Resident 1's Nursing admission (NA) dated 10/16/24, the NA indicated Resident 1's
cognition/mental status was intermittently confused. The NA indicated Resident 1 was oriented to person
and place. The NA indicated Resident 1'smemory/recall ability was current to season, and that Resident 1
was in a nursing home. The NA indicated Resident 1 required setup or clean-up assistance (helper sets up
or cleans up; resident completes activity. Helper assists only prior to or following the activity) with eating,
oral hygiene. The NA indicated Resident 1's elopement risk factors included 1) mobility: propels
self/requires some assistance; 2) two or more medications (psychotropics [a drug or other substance that
affects how the brain works and causes changes in mood], Mood Stabilizer [a class of medications used to
treat mood disturbances]), 3) conditions (dementia, depression [a serious mental illness that involves a
prolonged low mood or loss of interest in activities], other type of mental health illness): 2 or more present.
The NA indicated Resident 1's total score was 10. The NA indicated a total score of 10 or greater was
considered an elopement risk.
During a review of Resident 1's History and Physical (H&P), dated 10/17/24 (completed prior to Resident 1
eloping on 10/17/24), the H&P indicated, Resident 1 did not have the capacity to understand and make
decisions due to dementia.
During a review of Resident 1's care plan (CP) titled, Elopement Care Plan: Is at Risk for
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
Wandering and/or Elopement Related To: Disoriented to Place, Dx (diagnoses) of dementia, senile
degeneration of [the] brain, initiated on 10/17/24 (created prior to Resident 1's elopement on 10/17/24), the
CP indicated Resident 1's safety would be maintained through the review date. The CP's interventions
indicated for facility staff to distract Resident 1 from wandering by offering pleasant diversions, structured
activities, food, conversation, television, and books. The CP further indicated for the facility staff to identify
patterns of wandering, intervene as appropriate, and to monitor Resident 1's location throughout the shifts
(shift-based staffing, a method of scheduling employees in shifts, rather than traditional 9 to 5 schedules
and to ensure around the clock coverage).
During a review of Resident 1's Situation, Background, Assessment and Recommendation (SBAR,
structured communication framework that helps teams share information about the condition of a resident)
Note, dated 10/17/24, the note indicated Resident 1 left the facility and fell outside of the facility (exact
location was not indicated) on the pavement of the community.
During a review of Resident 1's Interdisciplinary Team (IDT, a team of health care professions who work
together to establish plans of care for residents))-Post Accident/Fall Evaluation dated 10/18/24 timed at
10:30 a.m., the evaluation indicated Resident 1 was at a high risk for falls with a score of 15 (total score of
10 or above represents a high risk for falls). The root cause analysis indicated Resident 1 had a diagnosis
of dementia and wandering (alert and with confusion).
During an observation on 11/4/24 at 10 a.m., Resident 1's room was located at the end of the hallway next
to an exit door. The exit door was unlocked and led to an adjoining connector space (transition area) to the
AL side of the facility. The connector space had another exit door on the left side that was unlocked and led
to the outside of the building.
During an interview on 11/4/24 at 10:45 a.m. with Licensed Vocational/Minimum Data Set (MDS - a
federally mandated resident assessment tool) Nurse (MDS 1), MDS 1 stated Resident 1 was taken to the
hospital on [DATE] after Resident 1 was picked up by the Fire Department and EMTs (emergency medical
technicians) for sustaining a fall/fracture that occurred after Resident 1 eloped from the facility. MDS 1
stated Resident 1 was never returned or readmitted to the facility after Resident 1 eloped on 10/17/24.
During an interview on 11/4/24 at 11:20 a.m. with Certified Nursing Assistant 6 (CNA 6), CNA 6 stated,
Resident 1 had a lot of movement; he walked everywhere.
During an interview on 11/4/24 at 11:35 a.m. with CNA 7, CNA 7 stated, Resident 1 was ambulatory, very
confused, nice man, eager to leave [and] go home to his wife. CNA 7 stated, We all knew that Resident 1
was at risk [for elopement] and we were told [by licensed nurses] to watch [Resident 1's whereabouts] this
resident.
During a concurrent observation and interview on 11/5/24 at 10:40 a.m. with Maintenance Supervisor 1
(MS 1), MS 1 stated, the exit door adjacent to Resident 1's room led to a transition space to the AL side.
MS 1 stated within that transition space was another exit door that led to the outside of the building and led
to the trash area and the open parking lot. MS 1 stated, the door could be easily pushed open from the
inside, but the door is locked from the outside. MS 1 stated the door was used as a service entrance door
to deliver food/drinks to the kitchen on the AL side. MS 1 stated the exit door has an alarm, but the alarm
was deactivated daily from 8 a.m. to 8 p.m. due to the in and out activities from staff. MS 1 stated
housekeeping and laundry staff from the AL side moved freely from the AL facility side to the skilled nursing
facility (SNF) side using the transition space. MS 1
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
stated staff from the SNF must watch the residents and ensure residents from the SNF did not go through
the exit door to the outside of the facility unsupervised.
Level of Harm - Actual harm
Residents Affected - Few
During an interview on 11/6/2024 at 8:40 a.m. with CNA 1, CNA 1 stated CNA 1 was assigned to care for
Resident 1 on 10/17/24. CNA 1 stated Resident 1 had dementia and wandered around [the facility]. CNA 1
stated Resident 1's room was located next to an exit door. CNA 1 stated a huddle (a short, stand-up
meeting where a team discusses patient safety and care goals) was conducted every morning. CNA 1
stated there should be a plan [in place] for residents that wandered and had dementia. CNA 1 stated CNA 1
did not know the plan for Resident 1. CNA 1 stated the only intervention for residents that wandered who
had dementia was to conduct hourly checks (visual monitoring). CNA 1 stated Resident 1 walked through
the door located next to Resident 1's room and went to the local gas station. CNA 1 stated Resident 1
walked across the street from the SNF and fell.
During an interview on 11/6/24 at 9:36 a.m. with Director of Nursing (DON), the DON stated before the
DON left to attend a meeting, on 10/17/24 (unable to recall the time), next door at the AL facility, and she
told all staff to watch/supervise Resident 1. The DON stated when she left the SNF side, Resident 1 was
sitting on the sofa in the dining room watching television. The DON stated the DON was gone from the
facility for the meeting and by the time the DON came back to the SNF side, the Fire Department was at the
facility and informed the RN Supervisor (RN 1) what happened to Resident 1 (Resident 1's fall).
During a concurrent observation and interview on 11/6/2024 at 9:47 a.m. with LA 1, LA 1 stated LA 1
worked for the SNF and the AL facility. LA 1 stated LA 1 transported laundry to and from AL facility and
SNF. LA 1 stated the transition space and the exit door located next to Resident 1's room was used
frequently by laundry staff. LA 1 stated the exit door located next to Resident 1's room remained unlocked.
LA 1 stated on 10/17/24 (LA 1 could not recall the time the encounter occurred), LA 1 saw Resident 1
standing outside of the storage room door located inside the AL side. LA 1 stated LA 1 did not know who
Resident 1 was and LA 1 did not report this incident to any nursing staff because Resident 1 looked like a
visitor. LA 1 stated Resident 1 told her, Have a nice day. LA 1 found out later that Resident 1 had eloped
from the facility.
During an interview on 11/6/2024 at 9:56 a.m. with Restorative Nursing Assistant 1 (RNA 1), RNA 1 stated
every staff member was responsible for the whereabouts of residents (in general) that wandered. RNA 1
stated on 10/17/24, RNA 1 was watching Resident 1 while Resident 1 was in the dining room. RNA 1 stated
RNA 1 was with Resident 1 until almost 1 p.m. RNA 1 stated RNA 1 instructed Resident 1 to stay in the
dining room because RNA 1 was going to help another resident (unidentified). RNA 1 stated that was the
last time RNA 1 saw Resident 1. RNA 1 stated facility staff were looking for Resident 1, but the facility staff
did not find Resident 1. RNA 1 stated Resident 1 was found on a street by an unknown individual and was
sent to the hospital. RNA 1 stated it was the facility's practice for staff to divert (redirect) residents who
wandered in the facility and remind them of their room location.
During a review of the Los Angeles County Fire Department record dated 10/17/24, the record indicated
the unit was notified by the dispatch staff (staff who relay work orders and information to field staff using
phones or 2-way radios on 10/17/24 at 1:31 p.m. and the EMT arrived at the scene (on 10/17/24) at 1:36
p.m. where Resident 1 was found sitting on the curb, down the hill from the facility, and complained of face
pain (pain rate was not indicated). The record indicated a passerby stated she witnessed Resident 1's fall
while Resident 1 was walking down a hill and away from the facility. The record indicated Resident 1 was
transported to General Acute Care Hospital 1 (GACH 1).
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555737
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
11/06/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Bayshire San Dimas Post-Acute
1740 S San Dimas Ave
San Dimas, CA 91773
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
During a review of General Acute Care Hospital 1's (GACH 1) Emergency Department (ED) record,
admission date 10/17/24, the ED record indicated Resident 1 presented to the ED after a fall and on arrival
Resident 1 had notable trauma to the face. The ED record indicated CT (computed tomography scan,
medical imaging technique used to obtain detailed internal images of the body) imaging was obtained of
Resident 1's head and face. The CT imaging revealed multiple mandibular fractures. The ED record medical
decision making indicated Resident 1 had evidence of possible intracranial (within the cranium [bones that
form the head]) injury due to the CT of the head showed a left-sided occipital lobe (visual processing area
of the brain, located at the back of the head) petechial hemorrhage (tiny round brown, purple spots due to
bleeding under the skin). The ED record indicated cardiac (heart) monitoring was initiated due to the
potential for rapid decompensation (a system or structure's functional decline after it has been
compensating for a defect or stressor) of Resident 1's clinical condition. The ED record indicated Resident 1
was transferred from GACH 1 to GACH 2.
During a review of GACH 2's Encounter Report dated 10/17/24, the report indicated Resident 1 fell while
leaving Resident 1's care facility. The report indicated Resident 1 struck Resident 1's face on the
pavement/ground and Resident 1 sustained multiple mandibular fractures and a chin laceration (cut. The
report indicated Resident 1 had a small contrecoup injury (a brain injury that occurs when the brain moves
within the skull and hits the opposite side of the head from the initial impact).
During a review of the facility's P&P, titled, Safety and Supervision of Residents, revised 7/2017, the P&P
indicated the facility strives to make the environment as free from accident hazards as possible. The P&P
indicated resident safety and supervision and assistance to prevent accidents are facility-wide priorities.
The P&P indicated systems approach to safety included, resident supervision being a core component of
the systems approach to safety. The type of frequency of resident supervision is determined by the
individual resident's assessed needs and identified hazards in the environment. The P&P indicated resident
risks and environmental hazards included, unsafe wandering.
During a review of the facility's policy and procedure (P&P) titled, Wandering and Elopements, revised
3/2019, the P&P indicated, the facility would identify residents who were at risk of unsafe wandering and
strive to prevent harm while maintaining the least restrictive environment for residents.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555737
If continuation sheet
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