Skip to main content

Inspection visit

Health inspection

GREEN ACRES HEALTHCARE CENTERCMS #5557552 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0580 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the attending physician and the resident's representative for one 1 of 3 sampled residents (Resident 1) who was not administered and refused to take Zyprexa (an antipsychotic [a medication used to stabilize mood and behavior for residents with severe mental health conditions]) for seven times in May 2023. As a result of this deficient practice on 6/7/23 Resident 1 was transferred to a General Acute Care Hospital (GACH) due to severe agitation, blocking entry to the room for two days, becoming violent when approached, hitting staffs, and paranoid (false belief or disconnection to reality, and was placed on 51/50 hold ( a 72 hold to monitor a resident in the hospital or controlled environment with behavior that post danger to him/herself and others). Findings: A review of Resident 1's admission record indicated Resident 1 was originally admitted to the facility on [DATE] and was readmitted on [DATE] with diagnoses that included diabetes (a health condition that the body has excess sugar in the blood), psychosis (a mental disorder characterized by a disconnection from reality), and schizoaffective disorder (a mental health problem when the person experience psychosis and mood symptoms). A review of Resident 1's physician order, dated 2/14/2023, timed at 2:01 PM, indicated the psychiatrist (a physician specialized in treating behavioral and mental disorder) indicated to administer Zyprexa 5 milligrams (mg, unit of measure) 1 tablet by mouth at bedtime to Resident 1 for schizophrenia (a serious mental disorder in which people interpret reality abnormally) as manifested by episodes of loud verbal outburst to staff. A review of the physician's order, dated 6/7/23, timed at 11:59 AM, indicated to transfer Resident 1 to the hospital vis 51/50 hold for further evaluation. A review of the police report, dated 6/7/23, timed at 1:15 PM, indicated Resident 1 was placed on a 51/50 hold, due to severe agitation, blocking entry to the room for two days, becoming violent when approached, hitting staffs, refused to take medications and paranoid that staff was poisoning him. During an interview on 6/16/2023 at 12:45 PM, the Administrator (ADM) stated Resident 1 had an episode of behavior issue by attacking staff on 6/4/23. During an interview on 6/16/2023 at 1:34 PM, the Acting Director of Nursing (ADON) stated, Resident (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 3 Event ID: 555755 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555755 B. Wing A. Building (X3) DATE SURVEY COMPLETED 06/16/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Green Acres Healthcare Center 8101 E Hill Drive Rosemead, CA 91770 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580 1's psychiatrist ordered Resident 1 to be transferred to the GACH on 6/7/2023 due to behavior issues. Level of Harm - Minimal harm or potential for actual harm A review of Resident 1's care plan, dated 2/15/23, indicated Resident 1 was non-compliant to treatment and refusing medication. The interventions included to include the significant other of the resident care to gain cooperation. The intervention did not include to notify the physician for Resident 1's refusal to take medications. Residents Affected - Few During an interview on 6/16/23 at 2:30 PM, the ADON stated, Resident 1 had been refusing medications. The ADON stated Resident 1's refusal to take Zyprexa could result in escalated behaviors and decline in health condition. During an interview and concurrent record review on 6/16/2023 at 3:39 PM, Resident 1's electronic Medication Administration Record (eMAR) conducted with the ADON. The ADON stated according to the eMAR Resident 1 refused to take Zyprexa seven times in May 2023 and one time in June 2023. ADON stated Resident 1 refused to take Zyprexa on the following dates, 5/8/23, 5/9/23, 5/12/23, 5/14/23, 5/15/23, 5/16/23, and 5/17/23 and 6/5/23. The ADON stated, according to Resident 1's clinical records from 5/1/2023 through 6/7/2023 there were no evidence that the facility notified Resident 1's attending physician or significant other of Resident 1's refusal to take Zyprexa or w when the resident not administered Zyprexa. A review of the facility undated policy and procedures, titled Medication Refusal, indicated Medication refusal will be documented and attending physician will be notified. If the resident refuses the administration of medication, for three consecutive doses or days (if prescribed daily), the attending physician will be notified. The notification of attending physician, family member, concerned party and the physician's orders will be documented. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555755 If continuation sheet Page 2 of 3 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555755 B. Wing A. Building (X3) DATE SURVEY COMPLETED 06/16/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Green Acres Healthcare Center 8101 E Hill Drive Rosemead, CA 91770 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and records review, the facility failed to ensure medication administration were properly documented when given for one of three sampled residents (Resident 1). The facility staff did not document in the resident's electronic medication administration record (eMAR) that Resident 1 received Zyprexa (brand name for olanzapine, an antipsychotic medication that stabilize mood and behavior and to treat severe mental health conditions) on 5/18/2023, 5/19/2023, and 5/20/2023. In addition, Resident 1 had behavior of refusing to take medications for seven days in May 2023 and one day in June 2023. This deficient practice resulted in Resident 1's increased violent, aggressive behavior, and was a danger to self and other by hitting the staffs and blocking entry to the room for 2 days. Resident 1 was transferred to the hospital on 6/7/23 on 51/50 hold (a 72 hold to monitor a resident in the hospital or controlled environment with behavior that post danger to him/herself and others). Cross reference to F580 Findings: A review of Resident 1's admission record indicated Resident 1 was originally admitted to the facility on [DATE] and readmitted on [DATE]. Resident 1's diagnosis that included, unspecified psychosis (a mental disorder characterized by a disconnection from reality) and schizoaffective disorder (a mental health problem when the person experience psychosis and mood symptoms). A review of Resident 1's physician order, dated 2/14/2023 at 2:01 PM, indicated the psychiatrist ordered for the resident to receive Zyprexa 5 milligrams (mg, unit of measure) 1 tablet by mouth at bedtime for schizophrenia (a serious mental disorder in which people interpret reality abnormally) manifested by episodes of loud verbal outburst to staff. During an interview and concurrent review on 6/16/2023 at 2:02 PM with the acting Director of Nursing (ADON), the ADON confirmed the nurses did not document in the eMAR for May 2023 whether Resident 1 refused to take Zyprexa or if Zyprexa was omitted or not given during medication administration on the following dates: 5/18/2023, 5/19/2023, and 5/20/2023. The boxes in the eMAR, that indicated the dates and times Zyprexa should had been administered, were blank. The ADON confirmed the facility had no documented evidence that Zyprexa was administered, nor refused. ADON stated Resident 1 did not leave the facility in May 2023. During a concurrent review of Resident 1's licensed nurse notes in May 2023, the ADON confirmed there was no documentation regarding the reason Zyprexa was not administered. A review of the facility's policy and procedure, revised on July 2017, titled Charting and Documentation indicated, the following information should be documented in the resident medical record, the medications that was administered, the care-specific details, the date and time the procedure/treatment was provided and, how the resident tolerated the procedure or whether the resident refused the procedure/treatment. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555755 If continuation sheet Page 3 of 3

Reading this as a family member? Your long-term care ombudsman is a free advocate for residents and families.

Back to top

Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0755GeneralS&S Dpotential for harm

    F755 - Pharmacy Services

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

  • 0580GeneralS&S Dpotential for harm

    F580 - Notification of Changes

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

FAQ · About this visit

Common questions about this visit

What happened during the June 16, 2023 survey of GREEN ACRES HEALTHCARE CENTER?

This was a inspection survey of GREEN ACRES HEALTHCARE CENTER on June 16, 2023. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at GREEN ACRES HEALTHCARE CENTER on June 16, 2023?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharm..."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

Share this reportEmail

Next steps

Concerned about a resident’s care?Find your local ombudsman through the Eldercare Locatoror file a complaint with your state survey agency.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.