F 0677
Provide care and assistance to perform activities of daily living for any resident who is unable.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to ensure Resident 1, who was unable to carry
out activities of daily living received care services to maintain good personal hygiene for one of three
sampled residents (Resident 1) who was left with wet diaper for more than five hours.
Residents Affected - Few
This failure resulted in Resident 1 feeling frustrated and embarrassed, due to lack of or delay in receiving
sufficient services to maintain personal care and incontinent care and had the potential to lead to skin
breakdown for Resident 1.
Findings:
During a review of Resident 1's admission Record, the admission Record indicated Resident 1was
admitted to the facility on [DATE] with diagnoses including, bipolar (sometimes called manic-depressive
disorder; mood swings that range from the lows of depression to elevated periods of emotional
highs)chronic obstructive pulmonary disease (COPD-is a chronic lung disease that causes breathing
difficulties.), bilateral hip osteoarthritis (wear down the cartilage in the hip joint).
During a review of Resident 1's Minimum Data Set (MDS- a resident assessment tool) dated 10/01/2024,
the MDS indicated Resident 1 had moderate cognitive (ability to think, understand, learn, and remember)
impairment.
During a concurrent observation and interview on 1/29/2025 at 12:02 pm, with Resident 1, observed
Residents 1 lying in bed with wet incontinent brief (diaper). Resident stated she was waiting for Certified
Nursing Assistant (CNA) 1 to change her diaper.
During a concurrent observation and interview on 1/29/2025 at 12:05 pm, observed CNA 1 enter Resident
1 ' s room to answer the call light. CNA 1 stated she was assigned to Resident 1.CNA 1 stated she asks
Resident 1 on 1/29/2025 at 9:30 am, if she want to have her diaper change, but Resident1 refused and ask
CNA 1 to come back later. CNA 1 stated it takes her 30 minutes per resident to clean up one resident, and
by the time she finished with other residents, it was time for her lunch time. CNA 1 stated she went for lunch
before checking on Resident 1 again. CNA 1 stated upon her return from lunch she saw Resident 1 ' s call
light was on. CNA 1 stated she did not come to Resident 1 ' s room after lunch as the surveyor was in the
room.
During a concurrent observation and interview on 1/29/25 at 12:22 pm, with CNA 1, observed Resident 1
diaper to be soaked (extremely wet). CNA 1 stated this will have the potential to cause skin break down and
Resident 1 will be uncomfortable to sit on a wet diaper. CNA 1 stated she should have informed the charge
nurse of Resident 1 ' s refusal to be changed and hand off to another staff prior
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
555785
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555785
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Courtyard Care Center
1880 Dawson Avenue
Signal Hill, CA 90806
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0677
to her going to lunch.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 1/29/25 at 3:40 pm. with the Director of Nursing (DON), the DON stated all CNAs
should inform the charge nurse when Resident 1 refused to be change in the morning. The DON stated if
Resident 1 was lying on a soaked diaper for a period of time it can result to skin breakdown, and Resident
1 will feel uncomfortable.
Residents Affected - Few
During a review of the facility's policy and procedures titled, Resident Rights dated 20216, the P&P
indicated Residents should be treated respect, kindness and dignity, and equal access to quality of care.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555785
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555785
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Courtyard Care Center
1880 Dawson Avenue
Signal Hill, CA 90806
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a
licensed pharmacist.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview, and record review, the facility failed to:
Residents Affected - Few
1. Ensure Resident 1 ' s Norco as needed (controlled medications used to treat severe pain) was refilled on
time.
2. Ensure licensed nurse documents in resident health records when physician was called for authorizing
the refill of pain medications.
3. Ensure discontinued medication was removed out of medication cart.
These deficient practices have the potential to result in an insufficient number of medications on hand in the
event Resident 1 needed pain medication to treat severe pain.
This deficient practice had the potential to result in a delay of necessary care and treatment and can lead to
adverse health outcome for Resident 1.
Findings:
1. During a review of Resident 1's admission Record, the admission Record indicated Resident 1was
admitted to the facility on [DATE] with diagnoses including, bipolar (sometimes called manic-depressive
disorder; mood swings that range from the lows of depression to elevated periods of emotional
highs)chronic obstructive pulmonary disease (COPD-is a chronic lung disease that causes breathing
difficulties.), bilateral hip osteoarthritis (wear down the cartilage in the hip joint).
During a review of Resident 1's Minimum Data Set (MDS- a resident assessment tool) dated 10/01/2024,
the MDS indicated Resident 1 had moderate cognitive (ability to think, understand, learn, and remember)
impairment.
During a record review of Resident1 ' s Physician Order Summary, the Physician Order Summary indicated
an active order of hydrocodone/APAP (Norco) 7.5-325 milligram (mg-unit of measurement) by mouth every
six hours as needed for serve pain.
During a review of controlled medication (a substance that is regulated by the government due to its
potential for abuse and addiction) count sheet, indicated that Resident 1 received her Norco 7.5mg on
11/24/2025 at 9 a.m. for severe pain. There was no prn Norco 7.5 mg available for severe pain until
12/03/25 for Resident 1 when the next dose was given on 12/03/25 at 09:56 am.
During an interview on 01/29/25 at 11:36 am with Licensed Vocational Nurse (LVN) 1, LVN 1 stated
Resident 1was given tramadol (pain medication) 50 mg for pain and reposition for comfort while waiting for
authorization from Resident 1 ' s physician for Norco 7.5 mg for severe pain. LVN 1 stated the process of
medication refill, staff will call for refill 7 days prior to the last medication and notify the Director of Nursing
(DON). LVN 1 stated it was important to document on Resident 1 ' s health records what transcribed to
ensure there was follow up and help with the continuity of care.
2.During a concurrent interview and record review on 01/29/25 at 4:28 pm. with the DON, reviewed
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555785
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555785
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Courtyard Care Center
1880 Dawson Avenue
Signal Hill, CA 90806
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0755
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Resident 1 ' s Nurses Progress Notes. The DON state there was no documentation that licensed staff
called Resident 1 ' s physician and pharmacy to request refill of Norco 7.5 mg for Resident 1. The DON
stated staff should have documented, and stated if it was not document it was not done. The DON stated
this caused delay in getting the refill of Norco for Resident 1.
3. During a concurrent observation and interview on 01/29/25 at 11:15 with LVN 3, observed a discontinued
medication of Hydrocodone-Acetaminophen Oral Tablet 5-325 MG (Hydrocodone-Acetaminophen inside
the medication cart for Resident 4. LVN 3 stated the medication was discontinue on 1/27/2025. LVN 3
stated all discontinued medications should be removed from the medication cart and give to the DON. LVN
3 stated, if discontinued medications were not removed from the medication cart, there was a potential for
licensed nurses to mistakenly give the medication to the resident and can cause medication error. LVN 3
stated licensed staff who received physician order to discontinue the medications should remove the
medication right away from the medication cart.
During a record review of Resident 4 ' s Physician Order, the Physician Order indicated
Hydrocodone-Acetaminophen oral tablet 5-325 mg as needed for moderate pain, medication was
discontinuing on 1/27/25 at 12:24 pm Resident 4 ' s physician.
During a review of the facility ' s policy and procedure (P&P) titled, Administering Medication, revised
4/2024, the P&P indicated medications are administered in accordance with prescriber orders, including
any required time frame.
During a review of the facility ' s policy and procedure (P&P) titled, Discontinued Medications, revised
8/2024, the P&P indicated 2. The Nurse receiving the order to discontinue a medication is responsible for
recording the information (e.g., writing discontinued date, dating, and initialing MAR) and notifying the
dispensing pharmacy of the discontinuation). Staff shall destroy discontinued medications or shall return
them to the dispensing pharmacy in accordance with facility policy.3. Discontinued medications must be
destroyed or returned to the issuing pharmacy in accordance with established policies.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555785
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555785
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/30/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Courtyard Care Center
1880 Dawson Avenue
Signal Hill, CA 90806
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to implement infection control practices when
Certified Nursing Assistant 2 (CNA) did not perform hand hygiene for one of three sample residents
(Resident 1).
Residents Affected - Few
This failure had the potential to result in cross contamination (the physical movement or transfer of harmful
bacteria from one person, object, or place to another) and place the residents at risk for the spread of
infection.
Findings:
During a review of Resident 1's admission Record, the admission Record indicated Resident 1was
admitted to the facility on [DATE] with diagnoses including, bipolar (sometimes called manic-depressive
disorder; mood swings that range from the lows of depression to elevated periods of emotional
highs)chronic obstructive pulmonary disease (COPD-is a chronic lung disease that causes breathing
difficulties.), bilateral hip osteoarthritis (wear down the cartilage in the hip joint).
During a review of Resident 1's Minimum Data Set (MDS- a resident assessment tool) dated 10/01/2024,
the MDS indicated Resident 1 had moderate cognitive (ability to think, understand, learn, and remember)
impairment.
During a concurrent observation and interview on 01/29/2025 at 11:54 am with Certified Nursing
Assistance/Restorative Nurse Assistant CNA/RNA 2 was observe adjusting splint (a device used to restrict,
protect, or immobilize a part of the body to support function and increase ROM) of Resident 5 and move to
touch Resident 1 without doing hand hygiene. CNA/RNA 2 was observed touched the call light and fixed
Resident 1 ' s blanket and cover her properly. CNA/RNA 2 stated she failed to sanitize her hands with the
alcohol-based hand sanitizer in between resident care and used alcohol pads. CNA/RNA 2 stated it was
important to do hand hygiene to prevent spread of infection.
During an interview on 01/30/25 at 12:33 p.m. with Infection Preventionist (IP) nurse, IP nurse stated, all
facility staff were educated to gel in and gel out (entering the patient room/environment. (GEL-IN) exiting
the patient room/environment. (GEL-OUT) to avoid cross contamination. IP Nurse stated that CNA/RNA 2
should not use alcohol pads to sanitize their hands.
During an interview on 01/30/25 at 10:59 a.m. with assisting Director of Staff Developer (DSD), the DSD
stated facility staff needs to wash their hands, gel in and gel out after each of patient care.
During a review of the facility's policy and procedure (P&P) revised 09/24, titled Handwashing /Hand
Hygiene, the P&P indicated, Hand hygiene is the primary means to prevent the spread of infection.7. Use
an alcohol-based hand rub containing at least 62 percent (%) alcohol; or alternatively, soap and water for
the following situation: 7b. before and after direct contact with a resident.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555785
If continuation sheet
Page 5 of 5