Health inspection·April 21, 2023

F 0550 because it was falling off . Level of Harm - Minimal harm or potential for actual harm 3. During an observation in Resident 93's room on 4/18/23 at 10:55 a.m., maintenance director (MD) entered Resident 93's room without knocking , greeting or speaking to Resident 93 and proceeded to checked Resident 93's television cord problem. Residents Affected - Some During a follow up interview with Resident 93 on 4/18/23, she stated she could not hear what the MD was saying, and she verified she could hear other staffs talking in other languages, I don't understand what they are talking. Review of Resident 93's admission assessment dated [DATE] , indicated she was alert and oriented to self, time, place, and situation . 4a .During an observation on 4/19/23 at 8:44 a.m., certified nursing assistants E and F ( CNA E and CNA F) were providing bedside care to Resident 94. Both CNA's were speaking in their native language, in numerous times while providing care to Resident 94. During an interview with CNA E on 4/19/23 at 9:57 a.m., she confirmed she was speaking in a different language while providing care to Resident 94 and stated she should not speak in her native language . During an interview with CNA F on 4/19/23 at 10:17 a.m., she confirmed she spoke in her native language and stated she should speak English to Resident 94. During an interview with Resident 94 on 4/20/23 at 11:06 a.m., she stated she did not understand what staff were saying since they did not speak English. Review of Resident 94's minimum data set (MDS, an assessment tool) dated 4/5/23 , indicated she was cognitively intact. b.During an interview with Resident 91 on 4/17/23 at 11:24 a.m., Resident 91 stated some staff in all shifts would talk in their native language , and they giggle while they are changing me , I have a wound on my buttocks , I was not sure if they are making fun of me. I would tell them my concern, and they would tell me don't worry about it . Review of Resident 91's admission assessment, dated 4/8/23 indicated he was alert and oriented to self, time, place , and situation . During an interview with the director of nursing (DON) on 4/20/23 at 10:54 a.m., she stated staff should not be talking in a language which a resident woulf not understand. 4c. During a meal pass observation in the hallway, in front of the dining room on 04/18/2023 at 12:58 p.m., certified nursing assistant F (CNA F) spoke to other staff in her native language. During another observation on 04/19/2023 at 1:10 p.m., CNA F opened the kitchen door and started to speak her native language to the kitchen staff while she was at the hallway. During an interview with CNA F on 04/19/2023 at 2:09 p.m., CNA F confirmed above observation. CNA F stated staff should not speak in their own language at the hallway. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 2 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0550 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some 4d. During an observation on 04/18/2023 at 12:45 p.m., Resident 30 was observed sitting on a wheelchair in front of nurse station AA (NS AA). Licensed vocational nurse B (LVN B) was overheard speaking in her native language with a male staff in NS AA. During an interview with the director of nursing (DON) on 04/19/2023 at 10:10 a.m., DON stated staff should speak in their own native language in private areas such as the break room. DON confirmed staff should not be talking in their own native language where residents could hear them. During an interview with LVN B on 04/19/2023 at 2:13 p.m., LVN B confirmed she was talking to BB hospice chaplain on 04/18/2023 at the NS AA. LVN B stated she should not speak her language at the nurses station. Review of the facility's policy and procedure titled, Resident Rights, date revised December 2016, indicated, Employees shall treat residents with kindness, respect, and dignity. Review of the undated policy and procedure titled, Language Policy, indicated, In certain instances, the company may require that its employees communicate and speak in English. Accordingly, employees are required to speak in English for communications with patients/residents, families, co-workers or supervisors who only speak English .This rule does not apply to casual conversations between employees during their unpaid meal period and rest breaks away from direct patient care areas. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 3 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0582 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 98 ) discharged from Medicare Part A services received a Notice of Medicare Non-Coverage (NOMNC, a form given to Medicare recipients notifying that Part A coverage is being terminated and providing information on how to file an appeal of that decision) letter in a timely manner. This failure had the potential to prevent the resident from filing a timely appeal of the decision to discharge from Medicare Part A services. Residents Affected - Few Finding: 1. Review of Resident 98's clinical record indicated he was admitted to the facility on [DATE] with a diagnosis of chronic kidney disease. Review of Resident 98's NOMNC letter indicated Medicare coverage ended on 9/30/22. The letter was signed on 9/29/22, which was one day before the coverage would end. During an interview and concurrent record review with the case manager (CM) on 4/20/23 at 2:17 p.m. she verified Resident 98's NOMNC should have been completed two days prior to when Medicare coverage ended, on 9/30/22. Review of the facility's policy, Medicare Advance Benficairy and Mediacre Non-Coverage Notices , dated 09/2021, indicated NOMNC is issued to the resident at least two calendar days before benefits end FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 4 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Based on observation, interview, and record review, the facility failed to develop and implement individualized, resident-centered care plans for two of 16 sampled residents (Resident 3 and 33) when care plans for: 1.the use of ankle foot orthosis (AFO, is used for people with cerebral palsy [a condition marked by impaired muscle coordination and/or other disabilities, typically caused by damage to the brain before or at birth] for positioning, deformity management, or to improve standing or walking.) boot was not developed for Resident 3; 2. Resident 3's activity care plan was not implemented; and 3. the use of eyeglasses was not developed for Resident 33. The failure to develope and to follow care plans had the potential to not meet the care needs of residents. Findings: 1.Review of Resident 3's admission record, indicated Resident 3 was admitted to the facility with diagnoses including cerebral palsy, dementia (decline in mental capacity affecting daily function), contractures (a condition of permanent tightening of the muscles, tendons, skin, and nearby tissues that causes the joints to shorten and become very stiff) of muscle of left lower leg and left ankle. Review of Resident 3's active physician orders, dated 04/18/2023, indicated, Don [put on] AFO Boot Daily continuously from 8AM to 8PM for contracture management and improvement of DF [dorsiflexion backward bending and contracting of hand or foot] ROM [range of motion - the extent or limit to which a part of the body can be moved around a joint] of L ankle. Every day and evening shift. Revision date for this order was 12/31/2021. During a multiple observation on 04/17/2023 at 9:15 a.m., 04/18/2023 at 12:30 p.m., and 4/19/2023 at 8:45 a.m., Resident 3 was observed not wearing the AFO boot to his left ankle. During a concurrent observation and interview with certified nursing assistant K (CNA K) on 04/19/2023 at 8:52 a.m., CNA K confirmed Resident 3 was not wearing an AFO boot on his left ankle. CNA K acknowledged she was not aware about the order of AFO boot to Resident 3's left foot. During an interview with licensed vocational nurse B (LVN B) on 04/19/2023 at 9:11 a.m., LVN B acknowledged she was not aware of what to apply to Resident 3's left foot. During a concurrent interview and record review on 04/19/2023 at 4:24 p.m., the director of nursing (DON) reviewed Resident 3's care plans. DON confirmed there was no care plan developed for Resident 3's AFO order to left ankle. DON stated there should be a care plan developed for the use of AFO boot. 2.Review of Resident 3's activity care plan, with target date 07/08/2023, indicated Resident 3 enjoys 1:1 (one on one) room visit activities. One of the care plan's goals indicated, Resident 3 will (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 5 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few participate in group activities as tolerated . The interventions indicated, Offer (Resident 3) tactile stimulation such as hand massage and exercise with the soft ball .Provide drawing materials such as colored pencils and drawing paper appropriate for him .Sing-a-long with (Resident 3) his favorite songs such as #You are my Sunshine. During a multiple observation on 4/17/2023 at 9:15 a.m., 4/18/2023 at 12:22 p.m., and 4/19/2023 at 8:45 a.m., Resident 3 just laid in bed. During a concurrent interview and record review on 04/19/2023 at 1:33 p.m., the activity director (AD) reviewed Resident 3's activity care plan and activity note. AD confirmed Resident 3 did not attend the group activities on 4/17, 4/18, and 4/19/2023. AD stated Resident 3's room visit schedule was Monday, Thursday, and Saturday. AD stated, I invite him and encourage to participate. AD confirmed the room visits documented on 4/1, 4/2, 4/5, 4/7, 4/8, 4/9, 4/10, 4/11, 4/12, 4/13, 4/14, 4/15, and 4/16/2023 did not indicate hand massage, and sing a long were done. Review of Resident 3's activity notes indicated there were no documentation about activities offered or encouraged on 4/17, 4/18 and 4/19/2023. 3.Review of Resident 33's optometry note from the facility's contracted optometric group, dated 3/17/2023, indicated, Recommendations: New Glasses: Bifocal. During a concurrent observation and interview with Resident 33 on 04/17/2023 at 8:43 a.m., Resident 33's eyeglasses had a surgical tape in the middle. Resident 33 stated his eyeglasses were broken and he needed to apply the tape. Resident 33 stated his 4/14/2023 optometry appointment outside the facility was cancelled. During an interview with the social service director (SSD) on 04/20/2023 at 9:09 a.m., SSD stated Resident 33 could be seen by the facility's contracted optometrist. SSD further stated Resident 33 was very particular of who should make his eyeglasses. During a concurrent interview and record review on 04/21/2023 at 8:32 a.m., SSD reviewed Resident 33's care plans. SSD confirmed there was no care plan for Resident 33's vision impairment with use of eyeglasses. SSD stated there should have been a care plan for Resident 33's used of eyeglasses. During a review of the facility's policy and procedure titled, Care Plans, Comprehensive Person-Centered, dated December 2016, indicated, A comprehensive person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 6 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0679 Provide activities to meet all resident's needs. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.Review of Resident 23's admission record indicated he was readmitted to the facility on [DATE] with a diagnosis of cerebral infarction (stroke) . Residents Affected - Some Review of Resident 23's minimum data set (MDS, an assessment tool) dated 3/6/23 indicated he has a BIMS of 15 , meaning he was cognitively intact .His preferences for customary routine and activities was conducted, with his daily preferences and activity preferences completed. Review of Resident 23's activity initial assessment was done on 9/21/22. There was no activity initial assessment done when Resident 23 returned to facility on 2/24/23. Review of Resident 23's activity care plan was only initiated by the director of nursing (DON) on 4/18/23, and indicated his preferences for independent self-directed activities , likes to keep and is able to use exercise equipment including dumbbells at bedside. During an interview with the AD on 4/19/23 at 1:09 p.m., she reviewed Resident 23's April 2023 one to one check in visit log, and did not indicate Resident 23 was offered exercises, mostly had short conversation and love reading bible. The AD stated she needed to see all residents everyday and did not have time to do her initial assessment and care plan when Resident 23 returned to facility. The AD confirmed she provided activities without her assessment and not based on Resident 23's care plan . 3.Review of Resident 37's admission record indicated she was admitted to the facility on [DATE] with a diagnosis of tibia (shin bone) fracture . Review of Resident 37's MDS dated [DATE] indicated she has a BIMS of 15, meaning she was cognitively intact .Her preferences for customary routine and activities was conducted with her daily preferences and activity preferences completed. Further review of Resident 37's clinical record indicated there was no activity initial assessment and activity care plan initiated. During an interview with the AD on 4/19/23 at 1:17 p.m., she provided Resident 37's April 2023 one -to -one check in visit log . The AD verified she did not establish an activity initial assessment and care plan while she continued to provide Resident 37's one to one room visit. Based on observation, interview and record review, the facility failed to provide an ongoing activity program that meet the residents' needs, interests and preferences for four of 16 sampled residents (Residents 30, 23, 37 and 3), when: 1. Resident 30's activity care plan was not updated and followed; 2. Staff provided activities to Resident 23 without having an activity initial assessment and a care plan was not developed timely; 3. Staff provided activities to Resident 37 without having an activity initial assessment and care plan; and (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 7 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0679 4. Resident 3's activity was not provided. Level of Harm - Minimal harm or potential for actual harm These failures had the potential to affect the residents' physical, mental, psychosocial well-being and self-worth. Residents Affected - Some Findings: 1. During an initial observation of Resident 30 on 4/17/23 at 9:17 a.m., Resident 30 was lying in bed, sleeping and did not have any activities. Review of Resident 30's clinical records indicated, Resident 30 was a [AGE] year-old female with diagnoses including dementia (memory loss) without behavioral disturbance, generalized muscle weakness, difficulty in walking and encounter for palliative care (comfort care). Resident 30 was readmitted to the facility last 8/7/22 and her brief interview for mental status (BIMS, cognitive screening measure that evaluates memory and orientation) score was 1 (severely impaired cognition). During an interview with activity director (AD) on 4/19/23 at 9:05 a.m., AD verified that Resident 30 is not attending the activity in the activity room at times. AD further verified that she could not attend to all the residents' activities right now, because she is just by herself and there was no other activity staff during weekdays. During an interview with licensed vocational nurse B (LVN B) on 4/19/23 at 11:22 a.m., LVN B verified that Resident 30, just usually stays in her bed and does not go to the activity room at times. Review of Resident 30's activity care plan, revised, 1/11/23, indicated, there were no activity programs that meet Resident 30's needs, interests and preferences, in the plan. During another interview with AD on 4/20/23 at 4:30 p.m., AD verified that there were no activity programs in the activity care plan of Resident 30. She stated that the activities provided to Resident 30 right now were not in the activity care plan. AD further verified that the activity care plan of Resident 30 needed to be updated to include the activity programs that meet Resident 30's needs, interests and preferences and had to be followed. Review of the facility's policy and procedure titled, Activity Programs, revised, June 2018, indicated, Activity programs are designed to meet the interests of and support the physical, mental and psychosocial well-being of each resident. The activity program is provided to support the well-being of residents and to encourage both independence and community interaction. The activity program is ongoing and includes facility-organized group activities, independent individual activities and assisted individual activities. Activities are scheduled seven days a week and residents are given an opportunity to contribute to the planning, preparation, conducting, cleanup and critique of the programs. 4. Review of Resident 3's admission record, indicated Resident 3 was admitted to the facility with diagnoses including cerebral palsy, dementia, contractures (a condition of permanent tightening of the muscles, tendons, skin, and nearby tissues that causes the joints to shorten and become very stiff) of muscle of left lower leg and left ankle. Review of Resident 3's MDS dated [DATE], indicated he had a BIMS score of 03, meaning his cognition was severely impaired. Resident 3's activity preferences were listening to music, doing things with (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 8 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0679 groups of people, and participating in favorite activities. Level of Harm - Minimal harm or potential for actual harm Review of Resident 3's activity care plan, with target date 07/08/2023, indicated Resident 3 enjoys 1:1 (one on one) room visit activities. One of the care plan's goals indicated, Resident 3 will participate in group activities as tolerated . The interventions indicated, Offer (Resident 3) tactile stimulation such as hand massage and exercise with the soft ball .Provide drawing materials such as colored pencils and drawing paper appropriate for him .Sing-a-long with (Resident 3) his favorite songs such as #You are my Sunshine. Residents Affected - Some During a multiple observation on 4/17/2023 at 9:15 a.m., 4/18/2023 at 12:22 p.m., and 4/19/2023 at 8:45 a.m., Resident 3 just laid in bed. During a concurrent interview and record review on 04/19/2023 at 1:33 p.m., the activity director (AD) reviewed Resident 3's activity care plan and activity note. AD confirmed Resident 3 did not attend the group activities on 4/17, 4/18, and 4/19/2023. AD stated Resident 3's room visit schedule was Monday, Thursday, and Saturday. AD stated, I invite him and encourage to participate. AD confirmed the room visits documented on 4/1, 4/2, 4/5, 4/7, 4/8, 4/9, 4/10, 4/11, 4/12, 4/13, 4/14, 4/15, and 4/16/2023 did not indicate hand massage, and sing a long were done. Review of Resident 3's activity notes indicated there were no documentation about activities offered or encouraged on 4/17, 4/18 and 4/19/2023. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 9 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure care and services were provided in accordance with professional standards of practice for 8 of 16 sampled residents (Resident 32, 5, 95, 2, 23, 3, 15, and 19) when: Residents Affected - Some 1. A licensed nurse did not implement the facility's policy for Resident 32 with a gastrostomy tube (G-tube, inserted through the wall of the abdomen directly into the stomach and can be used to give drugs and liquids, including liquid food) during medication administration 2. A licensed nurse did not follow the manufacturer's recommendation in taking blood pressure for Residents 32 and 5 3. A licensed nurse did not properly give instructions during eye drop administration for Resident 95. 4. A liciensed nurse did not follow a physician order for administration of inhalers for Resident 2 5. For Resident 23' oxygen (a colorless and odorless gas that people need to breathe) order, the amount to be given did not specify the parameter Resident 23 should be receiving 6. A licensed nurse did not follow a physician order for the use of an ankle foot orthosis (AFO, is used for people with cerebral palsy [a condition marked by impaired muscle coordination and/or other disabilities, typically caused by damage to the brain before or at birth] for positioning, deformity management, or to improve standing or walking.) boot and abductor pillow for Resident 3. 7. A licensed nurse did not follow a physician order for the administration of tube feeding formula for Resident 15; and 8. A licensed nurse did not follow a physician order for the administration of oxygen for Resident 19. These failures had the potential to compromise the residents' health and well-being Findings: 1. Review of Resident 32's admission record indicated she was admitted to the facility with a G-tube placement and hypertension. Review of Resident 32's physician order dated 10/8/22, indicated .flush with 5 ml of water in between medications. During a medication administration on 4/17/23 at 9:00 a.m., licensed vocational nurse B (LVN B) was observed preparing five medications for Resident 32 including Clopidogrel Bisulfate (blood thinner) , Aspirin (blood thinner) , Losartan Potassium ( to treat high blood pressure) , Vitamin D , and Multi Vitamin liquid. LVN B individually poured each medications to a medicine cup and added water. LVN B using a syringe, drew the medications with air bubbles and administered individually through Resident 32's G-tube by pushing the contents. During the process , LVN B did not flush the G-tube with (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 10 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm water in between each medication administration. Resident 32 in the middle of receiving the medications, stated I don't feel good , and rubbing her tummy. 2 .Review of Resident 32's admission record indicated she was admitted to the facility with a G-tube placement and hypertension Residents Affected - Some Review of Resident 5's admission record indicated she was admitted to the facility with a diagnosis of hypertension. During a medication administration on 4/17/23 at 9:00 a.m. and 9:45 a.m. respectively, LVN B took Resident 32's blood pressure using an automatic digital wrist blood pressure and applied to Resident 32's wrist. During the process, Resident 32's arm was lying flat on her side. LVN B took Resident 5's blood pressure using a portable automatic blood pressure machine while Resident 5 was sitting on the wheelchair, her arm on the side, and LVN B was holding the blood pressure monitor in her arm close to her chest . During an interview with LVN B on 4/17/23 at 10:00 a.m., she stated she should have given the medications by using gravity and confirmed she gave medications with air bubbles . LVN B stated in the process of getting the residents' blood pressure, she should have placed Resident 32's arm close to her chest and Resident 5's arm should be lying flat in a surface. 3.Review of Resident 95's admission record indicated she was admitted to the facility with a diagnosis of Sjogren syndrome ( an autoimmune disease [ a disease in which the body's immune system attacks healthy cells]) During a medication administration on 4/17/23 at 4:00 p.m., LVN D was observed preparing Resident 95's Simbrinza 1% (treats high pressure in the eye) eye drops . LVN D applied the medicine to Resident 95's left eye , instructed Resident 95 to close eye ,and rubbed the eye with tissue. LVN D proceeded to apply the medicine to Resident 95's right eye , instructed Resident 95 to close eye ,and rubbed the eye with the same tissue . During a follow up interview with LVN D on 4/17/23, she stated she was aware she started to wipe Resident 95's eyes after administering the eye drops and used the same tissue for both eyes. 4.Review of Resident 2's admission record indicated she was admitted to the facility with a diagnosis of chronic obstructive pulmonary disease (COPD, a lung disease that block airflow and make it difficult to breathe) Review of Resident 2's physician order dated 9/17/20, indicated Qvar Aerosol Solution 80 mcg/act rinse mouth after use, and Combivent Respimat aerosol solution 20-100 mcg shake well before using. During a medication administration on 4/17/23 at 4:15 p.m., registered nurse C (RN C) was observed preparing Resident 2's Combivent Respimat aerosol solution (inhaler medication for COPD) 20-100 mcg and Qvar( inhaler steroid [anti-inflammatory ] medication) 80 mcg. RN C administered the Combivent without shaking the inhaler . RN C administered the Qvar 2 puffs and did not offer Resident 2 to rinse her mouth after . During a follow up interview with RN C on 4/17/23 , he stated , he shake the Combivent inhaler , put in the box prior to going to Resident 2's room. RN C reviewed Resident 2's electronic medication (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 11 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some administration record (eMAR) and indicated to rinse mouth after receiving Qvar. RN C stated he should have offered Resident 2 to rinse mouth after administering Qvar inhaler. During an interview with the DON on 4/17/23 at 4:45 p.m., she stated administering medications and flushing through G-tube should be by gravity. The DON stated the facility provided blood pressure equipment should be the portable automatic blood pressure machine, and she only found out the wrist blood pressure is now being use. The DON stated the wrist blood pressure monitor should be close to chest, and the portable automatic blood pressure machine should be level with the arm lying on flat surface. The DON stated licensed nurses should follow guidelines in administering eye drops and check physician orders for additional instructions. 5. Review of Resident 23's admission record indicated he was admitted to the facility with a diagnosis of chronic respiratory failure with hypoxia ( low level of oxygen). Review of Resident 23's physician order dated 2/24/23 , indicated oxygen at 2-8 liters/min ( (L, a metric unit of volume)/minute (min) or to keep 02 saturation ( measures amount of oxygen level in blood) above 92% via Nasal Cannula (NC, a device used to deliver oxygen) continuously / as needed (PRN) via concentrator tank. During an observation on 4/17/23 at 8:14 a.m., Resident 23 was receiving oxygen via NC at 5L/min. During an observation on 4/18/23 at 10:11 a.m., Resident 23 was receiving oxygen via NC at 2L/min. During an observation on 4/19/23 at 8:30 a.m., Resident 23 was receiving oxygen via NC at 4L/min. During an interview and concurrent record review with the DON on 4/19/23 at 9:11 a.m., the DON was asked what level of Resident 23's oxygen saturation should the nurses determine to increase or decrease the flow rate and the DON agreed, Resident 23's oxygen order did not have a clear oxygen flow parameter and she would clarify the order with the primary physician. During an interview with the DON on 4/19/23 at 2:08 p.m., she stated the facility medical director agreed to change the oxygen order. Review of facility's policy, Administering Medications through an Enteral Tube, dated 11/2018, indicated Administer medication by gravity flow. If administering more than one medication, flush with 15 ml water ( or prescribed amount) between medications. Review of facility's policy, Instillation of Eye Drops, dated 01/2014, indicated Gently pull the lower eyelid down, instruct the resident to look up, gently dry the eyelid with tissue if dripping occurs. Review of facility's policy, Administering Medicatiosn, dated 04/2019, indicated Medications are administered in a safe and timely manner, and as prescribed. Review of the facility's provided manufacturer guidelines, Automatic Wrist Digital Blood Pressure Monitor, indicated place wrist level with heart . Review of the facility's provided manufacturer guidelines, Upper Arm Blood Pressure Monitor , indicated place your arm on the table , and arm supported. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 12 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some 6. Review of Resident 3's admission record, indicated Resident 3 was admitted to the facility with diagnoses including cerebral palsy, contractures (a condition of permanent tightening of the muscles, tendons, skin, and nearby tissues that causes the joints to shorten and become very stiff) of muscle of left lower leg and left ankle. Review of Resident 3's active physician orders, dated 04/18/2023, indicated, Don [put on] AFO Boot Daily continuously from 8AM to 8PM for contracture management and improvement of DF [dorsiflexion backward bending and contracting of hand or foot] ROM [range of motion - the extent or limit to which a part of the body can be moved around a joint] of L ankle. Every day and evening shift., with revision date on 12/31/2021. May use Hip/Knee abductor pillow - CNA to apply when in bed (Okay to be remove during ADL's [activities of daily living such as bed mobility, transfer, eating, toileting, etc.)]/Pericare [also known as perineal care, involves cleaning the private areas of a patient] and re-apply). Check for any skin issues routinely Q (every) shift, with revision date on 02/16/2023. During a multiple observation on 04/17/2023 at 9:15 a.m., 04/18/2023 at 12:30 p.m., and 4/19/2023 at 8:45 a.m., Resident 3 was observed not wearing the AFO boot to his left ankle and the abductor pillow was not in placed. The abductor pillow was observed placed at the bedside drawer. During a concurrent observation and interview with certified nursing assistant K (CNA K) on 04/19/2023 at 8:52 a.m., CNA K confirmed Resident 3 was not wearing an AFO boot on his left ankle and the abductor pillow was not in placed. CNA K acknowledged she was not aware about the order of AFO boot to Resident 3's left foot and when to apply the abductor pillow. During an interview with licensed vocational nurse B (LVN B) on 04/19/2023 at 9:11 a.m., LVN B acknowledged she was not aware of what to apply on Resident 3's left foot. LVN B stated the abductor pillow should be applied by the restorative nursing assistant (RNA - an advanced certified nursing assistant with special training, skills, and knowledge in rehabilitative techniques that they put into practice under the direct supervision of a licensed professional). During a concurrent interview and record review on 04/19/2023 at 9:59 a.m., the director of nursing (DON) reviewed Resident 3's physician orders. DON confirmed Resident 3 should have the abductor pillow in between his knees as ordered unless during ADL care. At 10:04 a.m., DON continued to review Resident 3's physician order. DON confirmed Resident 3 had an order for the use of an AFO boot to left ankle from 8 a.m. to 8 p.m. During a review of the facility's policy and procedure titled, Assistive Devices and Equipment, date revised January 2020, indicated, Our facility maintains and supervises the use of assistive devices and equipment for residents. 7. Review of Resident 15's admission record indicated, Resident 15 was admitted to the facility with diagnoses including hemiplegia (paralysis of one side of the body) and hemiparesis (weakness or inability to move on one side of the body) following cerebral infarction (a stroke) affecting left non-dominant side, dysphagia (difficulty swallowing), and vascular dementia (type of dementia caused by stroke - a decline in mental capacity affecting daily function). Review of Resident 15's minimum data set (MDS-assessment tool) dated 02/04/2023, indicated Resident 15 had memory problem and dependent with eating. Review of Resident 15's active physician order dated 04/18/2023, indicated, Enteral Feed [a form of (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 13 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm nutrition that is delivered into the stomach as a liquid] Order one time a day (feeding formula) at 55cc [cubic centimeter - measure of volume]/hr [per hour] x 20hrs. TURN ON AT (2pm) & OFF AT (10am) or AFTER THE DOSE IS COMPLETED. Total TF [tube feeding - a flexible tube inserted through nose or belly to provide nutrients) provides 1100cc, 1320kcal [kilocalories - amount of energy], 66g [a metric unit of mass] pro [protein], 898cc free water. Residents Affected - Some During an observation on 04/17/2023 at 8:26 a.m., Resident 15 was asleep, and beside her bed was a bag of feeding formula hanging in a pole with a feeding pump. The feeding formula in a bag was about 500ml (milliliters - measure of volume), the tubing was not connected to Resident 15 and the feeding pump was off. Follow up observation at 9:30 a.m., the same bag of feeding formula was hanging by the pole, and still at 500ml. TF was still off. During a concurrent interview and record review on 04/17/2023 at 1:35 p.m., LVN B reviewed Resident 15's physician order. LVN B confirmed the order for TF should be on at 2 p.m. and off at 10 a.m. LVN B acknowledged the TF was off since she started her shift. During a concurrent interview and record review on 04/19/2023 at 9:45 a.m., DON reviewed Resident 15's physician order. DON stated the TF should have been running during the above observation unless ADL care was being done or the nurse was giving medication to Resident 15. During a review of the facility's policy and procedure titled, Enteral Nutrition, date revised November 2018, indicated, Adequate nutritional support through enteral nutrition is provided to residents as ordered. 8. Review of Resident 19's admission record indicated Resident 19 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD-a group of lung diseases that block airflow and make it difficult to breathe), respiratory failure (a serious condition that makes it difficult to breathe), diabetes (a condition of high sugar levels in the blood), anemia (a condition in which the blood does not have enough healthy red blood cells), congestive heart failure (a chronic condition in which the heart does not pump blood as well as it should), pulmonary hypertension (a type high blood pressure that affects arteries in the lungs and in the heart), and morbid obesity with alveolar hypoventilation (a rare disorder in which a person does not take enough breaths per minute which leads to low oxygen levels and too much carbon dioxide levels in blood). Review of Resident 19's physician order indicated, O2 (O2-oxygen) at 2L/min (2 liters of oxygen flowing into their nostrils over a period of one minute) via NC (NC-nasal cannula, a medical device to provide supplemental oxygen therapy to people who have lower oxygen levels) for comfort/SOB (SOB- difficulty or labored breathing) every shift for COPD, order dated 1/19/21. During an observation on 4/17/23 at 10:30 a.m., Resident 19 was using oxygen set at 2.5 liters per minute via NC. During an interview with licensed vocational nurse B (LVN B) on 4/17/23 at 10:50 a.m., LVN B acknowledged oxygen flow rate for Resident 19 was at 2.5 liters per minute. LVN B adjusted oxygen flow rate to 2 liters per minute. The LVN B stated oxygen flow rate should have been set at 2 liters per minute as ordered by Resident 19's physician. During an interview with director of nursing (DON) on 4/19/23 at 3:44 p.m., DON stated licensed staff should have set Resident 19's oxygen flow rate at 2 liters per minute as ordered. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 14 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0684 Level of Harm - Minimal harm or potential for actual harm Review of the facility's policy and procedure titled, Oxygen Administration, date revised October 2010, indicated, The purpose of this procedure is to provide guidelines for safe oxygen administration. Preparation: 1. Verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol for oxygen administration. Residents Affected - Some FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 15 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0687 Provide appropriate foot care. Level of Harm - Minimal harm or potential for actual harm Based on observation, interview and record review, the facility failed to ensure residents received foot care and treatment in accordance with professional standards of practice for one out of three Residents (Resident 19). Residents Affected - Few This failure had the potential for podiatric complications for Resident 19. Findings: Clinical record review of Resident 19 indicated, Resident 19 admitted to facility on 1/19/21 with diagnoses including diabetes mellitus 2 (a chronic disease characterized by high levels of sugar in the blood), respiratory failure (a condition where there's not enough oxygen or too much carbon dioxide in the body), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest). During an interview with Resident 19 on 4/17/23 at 10:35 a.m., the Resident 19 stated her toenails were long, and had not been trimmed recently. Resident 19 further stated nobody trimmed her toenails in the facility. During a concurrent observation, and interview with certified nursing assistant F (CNA F) on 4/17/23 at 10:45 a.m., CNA F confirmed Resident 19's toenails were long and chipped. CNA F stated she informed the social service director (SSD) about Resident 19's toenails needed be trimmed. During an interview with SSD on 4/19/23 at 3:22 p.m., SSD acknowledged nursing staff informed her about Resident 19's long toenails. SSD stated she provided Resident 19's name to the podiatrist for consult. SSD confirmed podiatrist did not trim Resident 19's toenails during his recent facility's visit on 4/12/23. Review of Resident 19's podiatry consult notes indicated Resident 19 received foot care on 3/29/21, 6/1/21, 8/25/21, and 11/9/21. Review of facility's policy and procedure titled, Foot Care date revised March 2018, indicated, Residents will be provided foot care and treatment in accordance with professional standards of practice. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 16 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0688 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure one of three residents (Resident 32) was accurately assessed, and received services to prevent further decrease in range of motion (ROM- how far a person can move or stretch a part of the body, such as a joint or a muscle) of Resident 32's left upper extremity (LUE - left upper arm) and left lower extremity (LLE - left lower leg). This failure had the potential for further decline of ROM and contractures of Resident 32's LUE and LLE. Findings: Review of Resident 32's admission record indicated Resident 32 was admitted to the facility with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting left side (a severe or complete loss of strength in the arm, leg, and sometimes face on left side of the body following (occurs as result of disrupted blood flow to the brain), diabetes type 2 (a disease of high sugar level in blood), and adult failure to thrive (a state of decline that is multifactorial and may be caused by chronic concurrent diseases and functional impairments) Review of Resident 32's discharge summary from hospital dated 10/7/22, indicated, contracted LUE with no movement, minimal movement LLE and LUE. Review of facility's admission nursing assessment dated [DATE], indicated no documentation of Resident 32's left UE and LE functional limitations in ROM. Review of Resident 32's joint mobility screen (JMS) assessment dated [DATE] indicated, ROM in left shoulder, elbow, wrist, and fingers were marked as full. Another JMS assessment dated [DATE] indicated, ROM in left shoulder and fingers marked as partial, elbow and wrist marked as full. JMS assessment dated [DATE] indicated ROM in left shoulder and fingers partial, and elbow and wrist marked as full. Review of Resident 32's minimum data set (MDS, a clinical assessment tool) assessment, dated 10/3/22 indicated Resident 32's brief interview for mental status (BIMS) score was 3 (0-7- severely impaired cognition). Functional limitation in ROM for upper extremity (UE) and lower extremity (LE) indicated, no impairment. Review of Resident 32's MDS quarterly assessment dated [DATE] indicated, no functional limitations in ROM for UE, and impairment for LE. Review of Resident 32's quarterly assessment dated [DATE] indicated, impairment on side for UE and LE. During an observation of Resident 32 on 4/17/23 at 10:00 a.m., Resident 32's left shoulder, elbow, wrist, and fingers had impairment with ROM. Resident 32's left wrist and fingers were observed with contractures (a condition of shortening and hardening of muscles, tendons, or other tissues, often leading to deformity and rigidity of joints) and LLE had limited ROM. During an interview with certified nursing assistant F (CNA F) on 4/17/23 at 10:20 a.m., the CNA F confirmed above observation. The CNA F stated resident admitted to facility with current impaired ROM to left hand and left leg. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 17 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0688 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few During an interview with restorative nursing assistant Q (RNA Q - ) on 4/19/23 at 8:59 a.m., RNA Q confirmed Resident 32 was not in the RNA program. During an interview with LVN B on 4/17/23 at 11:15 a.m., LVN B confirmed above observation. LVN B stated Resident 32 was not on physical therapy (PT), occupational therapy (OT), or RNA services at this time. During an interview with physical therapist J (PT J) on 4/20/23 at 3:53 p.m., PT J confirmed Resident 32 was not on PT or OT services since admissions. During an interview with director of nursing (DON) on 4/20/23 at 4:00 p.m., DON confirmed Resident 32's LUE contracture had no ROM, and Resident 32 had limited ROM on LLE. DON acknowledged admission nursing assessment, JMS, and MDS assessments were not done accurately for Resident 32's LUE, and LLE ROM. DON stated staff should have assessed and documented their assessments accurately. DON further stated therapy services should have been ordered, to maintain and prevent further decline of Resident 32's ROM and contractures. Review of facility's policy and procedure titled, Resident Mobility and Range of Motion date revised July 2017, indicated, Residents with limited range of mobility will receive treatment and services to increase and /or prevent further decrease in ROM. Review of facility's policy and procedure titled, Resident Assessment Instrument date revised September 2010, indicated, The purpose of the assessments is to describe the resident's capability to perform daily life functions and to identify significant impairments in functional capacity. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 18 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. 2. During an observation and concurrent interview with Resident 93 on 4/17/23 at 8:27 a.m., Resident 93 expressed her concern about the dangling television cord that goes through the sink unsecured . The cord was plugged to the electric wall , and Resident 93 stated it scares me to use the sink, staff knew about this yesterday . During an observation on 4/17/23 at 4:00 p.m., licensed nurse D (LVN D) washed her hands in the sink . During an observation and concurrent interview with LVN A on 4/18/23 at 10:45 a.m., she stated I didn't see the cord hanging like that , it's dangerous. During an interview with the maintenance director (MD) on 4/18/23 at 10:55 a.m., he stated the cord should be secured on the wall , away from the sink .The MD stated staffs should be aware to address the issue and should enter in the maintenance log or let him know. Review of the maintenance log for April 2023 did not include Resident 93's issue with the television cord. 3. During an observation on 04/17/2023 at 9:15 a.m., Resident 3 was using oxygen at 2 liters (L - metric unit of capacity) thru nasal cannula (NC - a device that consists of plastic tube that fits behind the ears, and a set of two prongs that are placed in the nostrils for oxygen administration). There was no oxygen in use/no smoking sign at the entrance door of Resident 3's room. During a concurrent observation and interview with licensed vocational nurse B (LVN B) on 04/17/2023 at 10:00 a.m., LVN B confirmed Resident 3 was using an oxygen and there was no sign of oxygen in use at the entrance of Resident 3's room. LVN B stated there should have been a sign outside Resident 3's entrance door, which indicated, oxygen in use. During an interview with DON on 04/19/2023 at 9:57 a.m., DON stated there should have been a sign outside Resident 3's entrance door which indicated, oxygen in use for safety. During a review of the facility's policy and procedure titled, Oxygen Administration, date revised October 2010, indicated, The purpose of this procedure is to provide guidelines for safe oxygen administration .2. Place an Oxygen in Use sign on the outside of the room entrance. Based on observation, interview and record review, the facility failed to ensure to implement interventions for free of accident hazards and to prevent avoidable accidents for three of 16 sampled residents (Resident 19, 93, and 3) when: 1. Resident 19's bed was not in the lowest position as ordered; 2. Resident 93's television cord was dangling through the sink unsecured; and 3. the Oxygen in use sign was not placed at the room entrance of Resident 3. These failures had the potential to result in accidents and injury to Resident 19, Resident 93, and (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 19 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 Resident 3. Level of Harm - Minimal harm or potential for actual harm Findings: Residents Affected - Few 1. Clinical record review of Resident 19's admission record, indicated Resident 19 was admitted to the facility with diagnoses including chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe),respiratory failure (a serious condition that makes it difficult to breathe) diabetes (a condition of high sugar levels in the blood), anemia (a condition in which the blood does not have enough healthy red blood cells), congestive heart failure (a chronic condition in which the heart does not pump blood as well as it should), and depression (a mood disorder that causes a persistent feeling of sadness and loss of interest). Review of Resident 19's physician orders indicated nursing intervention order: Bed in lowest position when in bed to lessen impact of the fall every shift, dated 1/29/21. Review of Resident 19's care plan intervention for risk for falls/further falls, dated 1/20/21 indicated, Bed in lowest position when in bed to lessen impact of fall. During multiple observation on 4/18/23 at 10;20 a.m., and 4/19/23 at 8:50 a.m., Resident 19's bed was not in the lowest position while she was in bed. During a concurrent observation and interview with certified nursing assistant I (CNA I) on 4/19/23 at 9:02 a.m., CNA I confirmed Resident 19's bed was not in lowest position. CNA I acknowledged she positioned Resident 19's bed in a high position during breakfast. CNA I stated she forgot to lower the bed after Resident 19 completed her breakfast. CNA I further stated Resident 19's bed should have been placed in the lowest position while resident was in bed. During a concurrent interview and record review on 4/19/23 at 11:10 a.m., licensed vocational nurse B (LVN B) reviewed Resident 19's physician order. LVN B confirmed Resident 19's physician order to keep her bed in lowest position to lessen the impact of the fall. LVN B further stated staff should have positioned the bed in lowest position when resident was in bed as ordered and as indicated in Resident 19's fall risk care plan intervention. During an interview with director of nursing (DON) on 4/19/23 at 3:44 p.m., DON stated nursing staff should have positioned Resident 19's bed in lowest position as ordered by her physician. Review of facility's policy and procedure titled, Assistive Devices and Equipment, date revised January 2020, indicated, Recommendations for the use of devices and equipment are based on the comprehensive assessment and documented in the resident care plan. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 20 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0755 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Based on observation, interview and record review, the facility failed to ensure intravenous (IV,within a vein ) solution from emergency kits (e-kits) was replaced in a timely manner. This failure had the potential to result in medications not being available during emergency situations. Findings: During an observation and concurrent interview with the director of nursing (DON) on 4/17/23 at 7:30 a.m., all e-kits were sealed and not used , except for the IV e-kit .The DON looked at the emergency log binder and verified the IV e-kit was opened on 4/14/23 . The DON stated all e-kits should be replaced same day . Review of facility's policy, Emergency Medications, dated 04/2007, indicated Medication kit must be replaced upon the next routine drug order. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 21 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0757 Ensure each resident’s drug regimen must be free from unnecessary drugs. Level of Harm - Minimal harm or potential for actual harm Based on interview, and record review, the facility failed to ensure one of 7 residents (Resident 192) was free from unnecessary drugs when Resident 192 was not monitored for specific target behaviors for use of mirtazapine (a medication to treat symptoms of depression [a mood disorder that causes a persistent feeling of sadness and loss of interest]). Residents Affected - Few This failure had the potential to affect Resident 192's medical condition. Findings: Clinical record review of Resident 192's admission record indicated, Resident 192 was admitted to facility with diagnoses including depression, anxiety (a mental health disorder with intense, excessive, and persistent worry and fear about everyday situation), and adult failure to thrive (a syndrome characterized by unexplained weight loss, malnutrition, and disability). Review of Resident 192's physician orders dated 3/10/23 indicated, Remeron Tablet 15MG [milligram - unit of weight] (Mirtazapine) Give 0.5 tablet via G-Tube (GT- gastrostomy tube is a tube inserted through the belly that brings nutrition, medications, and water directly to the stomach) at bedtime for DEPRESSION (7.5 MG TOTAL) m/b verbalization of sadness r/t (related to) medical condition, feeling hopelessness r/to medical condition, ICO [informed consent obtained] by MD [medical doctor] FR [from resident] RR [resident representative]. Review of Resident 192's EMAR (electronic medication administration record) dated March 2023, and April 2023 indicated, no documentation of monitoring of specific target behaviors of sadness or feeling hopelessness for mirtazapine use. During record review and concurrent interview with licensed vocational nurse B (LVN B) on 4/19/23 at 11:10 a.m., LVN B acknowledged there was no monitoring of behaviors for mirtazapine use of Resident 192. LVN B stated target behaviors for use of mirtazapine for Resident 192 should have been monitored by nursing staff. During an interview with director of nursing (DON) on 4/20/23 at 2:04 p.m., DON stated licensed nursing staff should have monitored specific targeted behaviors for mirtazapine use every shift for Resident 192. Review of the facility's policy and procedure titled, Behavioral Assessment, Intervention and Monitoring date revised March 2019, indicated, When medications are prescribed for behavioral symptoms, documentation will include specific target behaviors and expected outcomes. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 22 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Ensure medication error rates are not 5 percent or greater. Level of Harm - Minimal harm or potential for actual harm Based on observation, interview, and record review, the facility had a medication error rate of 11.54 % when three medication errors occurred out of 26 opportunities during the medication administration for three residents (Residents 32,19, and 5). The failure resulted in medication not given as scheduled and according to physician orders or/the manufacturer's specifications, and had the potential for the residents not receiving the full therapeutic effects of medications. Residents Affected - Few Findings: 1.During a medication administration on 4/17/23 at 9:00 a.m., licensed vocational nurse B (LVN B) was observed preparing five medications for Resident 32 including Clopidogrel Bisulfate (blood thinner) , Aspirin (blood thinner) , Losartan Potassium ( to treat high blood pressure) , Vitamin D , and Multi Vitamin liquid. LVN B administered these medications through Resident 32's gastrostomy tube (G-ttube, inserted through the wall of the abdomen directly into the stomach and can be used to give drugs and liquids, including liquid food ). During a record review on 4/17/23 at 10:15 a.m., Resident 32's physician order indicated Lexapro (anti-depressant) 10 milligram (mg, a unit measurement) via G-tube one time a day for major depressive disorder and scheduled at 9:00 a.m. During a concurrent interview and record review with LVN B on 4/17/23 at 11:00 a.m., LVN B reviewed Resident 32's electronic medication administration record ( eMAR) and stated she forgot to include Lexapro in Resident 32's medications she administered at 9:00 a.m., and verified the eMAR showed Lexapro was overdue. 2. During a medication administration on 4/17/23 at 9:20 a.m., LVN B was observed preparing six medications for Resident 19 including Clearlax (to treat constipation , used the cup cover and dissolved the contents in a cup of water. Resident 19 sipped the content using a straw and did not finish drinking the water. LVN B did not instruct Resident 19 to finish drinking the water with Clearlax. During a follow up interview with LVN B , she stated she should have instructed Resident 19 to finish drinking the water, and verified the amount left in the cup was 10 millimeter ( ml, a type of unit measurement). Review of Resident 19's physician order dated 9/7/21 indicated Polyetheline Glycol 3350 powder , give 17 gram by mouth one time a day for bowel movement mix with 4-8 ounces (oz, a type of measurement ) of fluid. 3. During a medication administration on 4/17/23 at 9: 45 a.m., LVN B was observed preparing nine medications for Resident 5 including Multi Vitamins with Minerals one tablet . Resident 5 took all medications by mouth . Review of Resident 5's physician order dated 9/17/20, indicated Tab-A-Vite tablet ( Multiple Vitamin) one tablet by mouth one time a day. During an interview with LVN B on 4/17/23 at 11:00 a.m., she verified the order did not indicate multiple vitamins with minerals, and Resident 5 received a wrong medication. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 23 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0759 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete During an interview with the director of nursing (DON) on 4/20/23 at 9:22 a.m., she stated medications should be given within one hour before or after scheduled time, and licensed nurses should follow the physician's order . Review of facility's policy, Administering Medication, dated 04/2019, indicated Medications are administered in a safe and timely manner, and as prescribed. Medications are administered within one (1) hour of their prescribed time, unless otherwise specified ( for example,before and after meal orders)> Event ID: Facility ID: 555799 If continuation sheet Page 24 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0761 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure medications were stored in a safe manner when when eye drops were expired and insulin (a hormone that lowers the level of glucose [a type of sugar] in the blood ) bottles were not properly labeled in the medication carts. These failures had the potential for the medications to be used beyond the date they were safe and effective for use. Findings : During an observation and concurrent interview with licensed vocational nurse B (LVN B) on [DATE] at 11:00 a.m., medication cart 1 has latanoprost eye drop opened date of [DATE] and an instruction to discard after 42 days in the box . LVN B stated the medication had expired, beyond 42 days, and should not be kept in the medication cart . During an observation and concurrent interview with LVN A on [DATE] at 12:15 p.m., medication cart 2 has insulin glargine opened date [DATE] in the box and lantus opened date [DATE] in the box . Both medications did not have an open date indicated in the bottle. LVN A stated the medications should have an open date written in the bottle. Review of the facility's policy ,Medication Administration General Guidelines , dated 01/2021, indicated The nurse shall place a date opened sticker on the medication if one is not provided by the dispensing pharmacy and enter the date opened . Manufacturer recommendations for beyond use dating should take precedence , taking into consideration not to exceed limitations. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 25 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0801 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Based on observation, interview and record review, the facility failed to employ a full-time registered dietitian (RD) or designate a kitchen supervisor or certified dietary manager to carry out the functions of the food and nutrition service based on resident assessments and individual plans of care. This failure had the potential to compromise the nutritional status of the 46 residents residing in the facility. Findings: During the initial kitchen tour observation on 4/17/23 at 7:10 a.m., two kitchen staffs were around, one cook and one dietary assistant. There was no kitchen supervisor or dietary manager. During an interview with the RD on 4/19/23 at 9:25 a.m., the RD verified that she was only working part-time at the facility. She further verified that she only comes to the facility every Mondays and Thursdays and working 16 hours per week or as requested. the RD also stated that the facility does not have a kitchen supervisor or dietary manager and the facility should have one. During the interview with the Administrator Designee (ADMD) on 4/19/23 at 9:30 a.m., the ADMD verified that they don't have kitchen supervisor or dietary manager nowand they should have one. She stated that they were still on the process of hiring one. The ADMD also verified that the facility RD was only working part-time, and they don't have a full-time RD. During an interview with Dietary Aide H (DA H) on 4/20/23 at 10:05 a.m., DA H verified that they don't have a kitchen supervisor right now. She further stated that the last time, the kitchen had a kitchen supervisor, was November 2022. Review of the facility's policy and procedure titled, Dietitian, revised, November 2022, indicated, A qualified, competent and skilled dietitian will help oversee the food and nutrition services in the facility. If a dietitian is not employed full time or 30 or more hours per week, a director of food and nutrition services will be designated. This individual will: be a certified dietary manager or be a certified food service manager or be a nationally certified in food service management and safety or have a associate's or higher degree in food service management or hospitality, if the course includes food service or restaurant management from an accredited institution or receive frequently scheduled consultations from a qualified dietitian or qualified nutrition professional. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 26 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0803 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of Resident 37's admission record indicated she was admitted to the facility on [DATE] with a diagnosis of tibia (shin bone) fracture . Review of Resident 37's MDS dated [DATE], indicated she had a BIMS of 15 , meaning she was cognitively intact. Review of Resident 37's meal tray card indicated Regular Diet , likes included cottage cheese. During an interview with Resident 37 on 4/17/23 at 8:37 a.m., she stated my request for cottage cheese has not been provided after a discussion with a dietician since last week. Resident 37 also stated she asked the staff about her request couple of times, and she never received it. During an interview with the registered dietitian (RD) on 4/19/23 at 7:55 a.m., she verified she saw Resident 37 on 4/10/23 , and her documentation indicated Resident 37's preference included cottage cheese. RD stated Resident 37 should be provided with cottage cheese as indicated on her meal tray card. During an interview with Resident 37 and certified nursing assistant F (CNA F) on 4/19/23 at 1:39 p.m., Resident 37 stated she still did not get cottage cheese for lunch. CNA F confirmed there was no cottage cheese on Resident 37's tray. During a concurrent observation and interview with dietary aide (DA) on 4/19/23 at 1:50 p.m., there was a tub of cottage cheese and the DA stated we only received the cottage cheese today . The DA verified Resident 37 did not receive her cottage cheese as listed on her meal tray card during lunch. The DA stated I don't inform the resident , it's the supervisor's job and we don't have one currently. Based on observation, interview and record review, the facility failed to follow the food preferences for two of 16 sampled residents (Residents 24 and 37) when: 1. Resident 24's choice of food was not followed; and 2. Resident 37's food preference was not provided. This deficient practice could affect the food intake and nutritional status of these residents. Findings: 1. During the initial observation and concurrent interview with Resident 24 on 4/17/23 at 9:22 a.m., Resident 24 appears alert, oriented and very responsive when asked. Resident 24 stated that he had a hard time making food request or choice. He further stated that his concern about his food preference was not followed up. Review of Resident 24's clinical records indicated, Resident 24 was a [AGE] year-old male, with diagnoses including, chronic obstructive pulmonary disease (COPD, chronic inflammatory lung disease (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 27 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0803 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few that causes obstructed airflow from the lungs), generalized muscle weakness and difficulty in walking. He was admitted to the facility last 1/15/21. Resident 24's brief interview for mental status (BIMS, cognitive screening measure that evaluates memory and orientation) score was 15 (cognitively intact). Review of Resident 24's order summary report dated 4/17/23 indicated, Resident 24 was on a regular diet (includes all types of foods), regular texture, thin liquids consistency, mechanical soft (foods that are soft and easy to eat without biting or chewing), meat only and is ok to upgrade to full regular texture if or when resident desires, which was ordered and started on 1/16/21. During an interview with the registered dietitian (RD), on 4/19/23 at 9:25 a.m., the RD verified that the concern of Resident 24 about his food request or choice should have been addressed right away. During an interview with the director of nursing (DON), on 4/19/23 at 1:40 p.m., DON verified that for Resident 24's concern about his food preference or choice, somebody should have followed it up already. DON further verified that it was usually the RD that follows up the residents' food preferences, monthly and quarterly. During another interview with Resident 24 on 4/20/23 at 10:52 a.m., Resident 24 clarified that what he wanted for his hamburger, was hamburger with fish or pork meat and not with chicken. He did not like also, the way they cooked his vegetables. Resident 24 further stated that he told the staffs about his food preferences, a long time ago, since he was admitted to the facility. Review of the facility's policy and procedure titled, Resident Food Preferences, revised in July 2017, indicated, Individual food preferences will be assessed upon admission and communicated to the interdisciplinary team (IDT). Modifications to diet will only be ordered with the resident's or representative's consent. When possible, staff will interview the resident directly to determine current food preferences based on history and life patterns related to food and mealtimes. If the resident refuses or is unhappy with his or her diet, the staff will create a care plan that the resident is satisfied with. The facility's quality assessment and performance improvement (QAPI) committee will periodically review issues related to food preferences and meals to try to identify more widespread concerns about meal offerings, food preparation, etc. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 28 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide palatable and appetizing foods and also to ensure, the palatability of cooked foods were maintained when: Residents Affected - Few 1. for Resident 24, he stated that his food lack in taste, 2. the regular and pureed vegetable samples in the test tray were not palatable, and 3. the recipe for making pureed foods were not followed. These failures had the potential to result in decreased food consumption leading to decreased nutrient intake for the 45 of 46 residents, getting their meals from the facility kitchen. Findings: 1. During the initial observation and concurrent interview with Resident 24 on 4/19/23 at 9:15 a.m., Resident 24 appears alert, oriented and very responsive to questions. Resident 24 complained that his food lacked in taste and said that it was still not followed up. Review of Resident 24's clinical records indicated, Resident 24 was a [AGE] year-old male, with diagnoses including, chronic obstructive pulmonary disease (COPD, chronic inflammatory lung disease that causes obstructed airflow from the lungs), generalized muscle weakness and difficulty in walking. He was admitted to the facility last 1/15/21. Resident 24's brief interview for mental status (BIMS, cognitive screening measure that evaluates memory and orientation) score was 15 (cognitively intact). Review of Resident 24's order summary report dated 4/17/23 indicated, Resident 24 was on a regular diet (includes all types of foods), regular texture, thin liquids consistency, mechanical soft (foods that are soft and easy to eat without biting or chewing) meat only and is ok to upgrade to full regular texture if or when resident desires, which was ordered and started, on 1/16/21. During an interview with the registered dietitian (RD), on 4/19/23 at 9:25 a.m., the RD verified that resident concerns like food tastes should be addressed right away and the issue of Resident 24 with his food taste should have been taken cared of immediately. Review of the facility's policy and procedure titled, Food and Nutrition Services, revised in October 2017, indicated, Each resident is provided with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. The multidisciplinary staff, including nursing staff, the attending physician and the dietitian will assess each resident's nutritional needs, food likes, dislikes and eating habits, as well as physical, functional and psychosocial factors that affect eating and nutritional intake and utilization. Reasonable efforts will be made to accommodate resident choices and preferences. 2. During a taste testing observation with the administrator designee (ADMD) on 4/18/23 at 12:30 p.m., a sample test tray was requested which contained, regular (all textures allowed) meat, pureed (a paste or thick liquid) meat, regular chopped carrots and pureed carrots. The regular and pureed (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 29 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0804 meats were flavorful but the regular chopped carrots and pureed carrots tasted bland (little or no flavor). Level of Harm - Minimal harm or potential for actual harm During an interview with the ADMD on 4/18/23 at 12:35 p.m., the ADMD verified that the regular and pureed meat tasted ok but the regular chopped carrots and pureed carrots tasted bland. She further stated that the regular chopped carrots and pureed carrots should not taste like that. Residents Affected - Few 3. During an observation and concurrent interview with [NAME] N (CK N) on 4/18/23 at 10:36 a.m., CK N was preparing to make pureed chicken meat. He stated that it was about 18 ounce (unit of weight measurement) of chicken meat, good for 6 persons or servings, then pureed the chicken meat. During further observation and concurrent interview with CK N on 4/18/23 at 10:40 a.m., CK N added 1 pint (unit of liquid or dry capacity) of milk to the 18 ounce of chicken meat, which he pureed in the heavy duty blender, then continued to puree it for 4 to 5 minutes. CK N removed the pureed chicken meat after 4 minutes of pureeing and stored it in the oven, heated at 350 degrees Fahrenheit (F, scale for measuring temperature). During the continued observation and concurrent interview with CK N on 4/18/23 at 10:46 a.m., CK N then did the vegetable puree. He placed 8 scoops of chopped carrots into the nutribullet blender, added 1 pint of milk, then pureed it. CK N stated that it was good for 6 persons or servings. After pureeing the chopped carrots, he placed it in the same oven with the pureed chicken meat, which was heated at 350 degrees F. During another observation and concurrent interview with CK N on 4/18/23 at 11:47 a.m., he then took out the pureed chicken meat and pureed chopped carrots to start preparing for the lunch tray line. CK N added 1/4 cup of thickener to the pureed chicken meat and another 1/4 cup of thickener to the pureed chopped carrots. He then started the lunch tray line of the residents. Review of the undated facility's, Recipe: Pureed Meats, indicated that for making pureed meats, warm liquids could be added. It further indicated, that for 6 servings, 6 to 12 ounces of liquid could be added which was equivalent to 0.375 to 0.75 pint of liquid. If the meat was moist, few ounces of liquid could be started. Pureed meats should reach a consistency, slightly softer than whipped topping. Review of the undated facility's, Recipe: Pureed Vegetables, indicated that for making pureed vegetables, warm liquids such as milk or low sodium broth could be added. It further indicated, that for 6 servings, 1 to 3 ounces of liquid could be added which was equivalent to 0.0625 to 0.1875 pint of liquid. Some vegetables may not require any liquid at all. Pureed vegetables should reach the consistency of applesauce. During an interview with the ADMD on 4/20/23 at 2:05 p.m., the ADMD verified that CK N should have followed the recipes in making purees. During an interview with CK N on 4/20/23 at 2:35 p.m., CK N verified that he should have followed the recipes in making pureed meat and pureed vegetables. CK N further verified that for the pureed meat, only 6 to 12 ounces of milk will be added and for the pureed vegetables, just 1 to 3 ounces of milk will be added. Review of the facility's policy and procedure titled, Food Preparation, dated 2018, indicated, Food (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 30 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0804 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete shall be prepared by methods that conserve nutritive value, flavor and appearance. The facility will use approved recipes, standardized to meet the resident census. Recipes are specific as to portion yield, method of preparation, amounts of ingredients and time and temperature guide. Prepared food will be sampled. The Food and Nutrition Services employee who prepares the food will sample it to be sure the food has a satisfactory flavor and consistency. Poorly prepared food will not be served. Such food is to either be improved, prepared again or replaced with an appropriate substitution. Event ID: Facility ID: 555799 If continuation sheet Page 31 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0812 Level of Harm - Minimal harm or potential for actual harm Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Based on observation, interview and record review, the facility failed to ensure food was stored, monitored and served in accordance with professional standards for food safety when: Residents Affected - Some 1. foods in the dry food storage room and freezer in the kitchen, had no received and use by dates, 2. missing temperature logs for the dry food storage room, refrigerator and freezer in the kitchen, and 3. certified nursing assistant M (CNA M), did not perform hand hygiene prior to Resident 30's lunch meal set-up. These failures had the potential to cause the growth of microorganisms which could cause foodborne illness (illness caused by food or water contaminated with bacteria, viruses, parasites or toxins) or cross contaminate (cross contamination occurs when unclean surfaces or utensils spread germs to food and can potentially cause foodborne illness) food for the 45 of 46 residents, getting their meals from the facility kitchen. Findings: 1. During the facility kitchen tour observation on 4/17/23 at 7:20 a.m., the following were observed in the dry food storage room and in the freezer: a. three opened plastic bags of bread in the dry food storage room, with no received and use by dates, b. four plastic bags of sandwiches in the freezer, not labeled with use by dates, and c. two bags of pancakes in the freezer, not labeled also with use by dates. During an interview with cook N (CK N) on 4/17/23 at 7:40 a.m., CK N verified the above findings and further stated that they should have been dated properly. During an interview with the registered dietitian (RD) on 4/19/23 at 11:40 a.m., the RD verified that foods should have been labeled with accurate dates and the expired foods should be discarded right away. Review of the facility's policy and procedure titled, General Receiving of Delivery of Food and Supplies, dated 2018, indicated, Food deliveries will be inspected to assure high quality food and supplies. They are to be received in proper condition. Label all items with the delivery date or a use by date. Review of the facility's policy and procedure titled, Refrigerators and Freezers, revised in November 2022, indicated, All food is appropriately dated to ensure proper rotation by expiration dates. Received dates (dates of delivery) are marked on cases and on individual items removed from cases for storage. Use by dates are completed with expiration dates on all prepared food in refrigerators. Expiration dates on unopened food are observed and use by dates are indicated once food is opened. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 32 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing (X3) DATE SURVEY COMPLETED A. Building 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0812 2. During the facility kitchen tour observation and concurrent interview with CK N on 4/17/23 at 7:10 a.m., the following were observed for the temperature logs of the dry food storage room, refrigerator and freezer: Level of Harm - Minimal harm or potential for actual harm a. missing temperature logs on 4/12/23 and 4/13/23, for the dry food storage room, in the afternoon shift, Residents Affected - Some b. missing temperature logs on 4/13/23, for the refrigerator, in the afternoon shift, and c. missing temperature logs on 4/13/23, for the freezer, in the afternoon shift. CK N verified these findings about the missing temperature logs. During an interview with the RD on 4/19/23 at 9:25 a.m., the RD verified the missing temperature logs for the dry storage room, refrigerator and freezer in the kitchen. She further stated that the temperature logs for the dry storage room, refrigerator and freezer should have been done and completed during every shifts. Review of the facility's policy and procedure titled, Refrigerators and Freezers, revised in November 2022, indicated, This facility will ensure safe refrigerator and freezer maintenance, temperatures and sanitation and will observe food expiration guidelines. Monthly tracking sheets for all refrigerators and freezers are posted to record temperatures. Food service supervisors or designated employees check and record refrigerator and freezer temperatures daily with first opening and at closing in the evening. The supervisor takes immediate action if temperatures are out of range. Actions necessary to correct the temperatures are recorded on the tracking sheet, including the repair personnel and/or department contacted. 3. During lunch observation on 04/17/2023 at 12:23 p.m., Resident 30 was observed sitting in a wheelchair with an overbed table in front of her at nurse station AA (NS AA). Certified nurse assistant M (CNA M) served Resident 30's lunch tray on the overbed table. CNA M adjusted Resident 30's wheelchair positioning towards the overbed table. CNA M touched Resident 30's wheelchair wheels to move them towards the overbed table. CNA M removed Resident 30's lunch plate cover, unwrapped two plastic straws, placed one straw to the cup of milk and one straw to the cup of juice. CNA M did not perform hand hygiene in between Resident 30's wheelchair wheels adjustment and lunch meal set up. During an interview with CNA M on 04/17/2023 at 12:28 p.m., CNA M confirmed she did not perform hand hygiene in between adjustment of Resident 30's wheelchair wheels and lunch meal set up. CNA M stated, Oh, I should have washed my hands. CNA M acknowledged she touched Resident 30's wheelchair wheels and she should have washed her hands before she unwrapped the straws. During an interview with the infection preventionist (IP) on 04/20/2023 at 3:34 p.m., the IP agreed above observation was a break in their infection control. the IP stated the CNA M should have performed hand hygiene before setting up resident's lunch tray, and unwrapping the straws. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 33 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Provide and implement an infection prevention and control program. Level of Harm - Minimal harm or potential for actual harm 6. During a medication administration on 4/17/2023 at 9:00 a.m., 9:20 a.m., and 9:45 a.m. respectively, LVN B took Resident 32's blood pressure and oxygen saturation. LVN B did not clean the wrist automatic blood pressure and pulse oximeter after use. LVN B took Resident 19's blood pressure and oxygen saturation using the portable automatic blood pressure machine and pulse oximeter, and then proceeded to Resident 5 and took her blood pressure and oxygen saturation. During the process, LVN B did not clean the portable automatic blood pressure machine and pulse oximeter in between task. LVN B also used one medication tray in between medication administration for the residents and did not clean the medication tray after use. Residents Affected - Some During an interview with LVN B on 4/17/2023 at 10:00 a.m., she stated she should have cleaned the wrist and portable blood pressure machine, pulse oximeter, and medication tray after each use and between residents. 7. During a medication administration on 4/17/2023 at 4:00 p.m., LVN D was observed preparing Resident 95's Simbrinza 1% (treats high pressure in the eye) eye drops . LVN D applied the medicine to Resident 95's left eye , instructed Resident 95 to close the eye, and rubbed the eye with tissue. LVN D proceeded to apply the medicine to Resident 95's right eye, instructed Resident 95 to close the eye, and rubbed the eye with the same tissue . During a follow up interview with LVN D on 4/17/2023, she stated she was aware she started to wipe Resident 95's eyes after administering the eye drops and used the same tissue for both eyes. Review of facility's policy,Cleaning and Disinfection of Resident-care Items and Equipment, dated 09/2022, indicated Resident -care equipment, including reusable items and durable medical equipment will be cleaned and disinfected according to current CDC recommendations for disinfection and the OSHA Bloodborne Pathogens Standard, such as non critical items: blood pressure cuffs. Reusable resident -care equipment is decontaminated and /or sterilized between residents according to manufactures' instructions. Based on observation, interview and record review, the facility failed to ensure infection control practices were implemented when: 1. An unlabeled urinal (a plastic container used to collect urine) and unlabeled specimen collection hat (SCH- a wide brimmed hat shape basin placed inside a toilet used to collect urine samples) were on top of the commode; 2. Resident 192's feeding pump (a medical device, pumps the feeding formula from container to feeding tube [FT - a tube that is inserted into the stomach to give medication and liquid food]) had some dry brown stains; 3. Resident 19's room air oxygen concentrator (RAOC-an electronic medical device that provides oxygen to the patients by concentrating room air into pure oxygen) had whitish, grayish buildup substance; 4. Resident 192's FT irrigation syringe (a syringe used to flush with water, feeding formula, and medications via GT) was not labeled and Resident 32's FT irrigation syringe was dated 4/16/2023; (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 34 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 5. Resident 192's bathroom had an unknown odor; Level of Harm - Minimal harm or potential for actual harm 6. Licensed vocational nurse B (LVN B) did not clean the portable blood pressure machine (a medical device used for monitoring blood pressure), the pulse oximeter ( to measure oxygen saturation [the amount of oxygen that's circulating in the blood]) and the medication tray in between residents (Resident 32, 19, and 5); and Residents Affected - Some 7. LVN D used only one tissue to wiped Resident 95's left and right eye. These failures had the potential for disease transmission among 46 residents who reside in the facility. Findings: 1a. During an observation on 4/17/2023 at 8 a.m., inside Room CC's bathroom, an unlabeled urinal was observed on top of the commode. During an interview with certified nursing assistant O (CNA O) on 4/17/2023 at 8:10 a.m., CNA O confirmed above observation. CNA O stated urinal was in use and should have been labeled with resident's name. She also stated this bathroom was shared by two residents and, without resident's name labeled on urinal, there was the potential that more than one resident would use them, which posed a risk for transmission of infection between residents. During an interview with the infection preventionist (IP) on 4/19/2023 at 10:00 a.m., the IP stated staff should have been labeled the urinal with resident's name for infection control practice. 1b. During an observation on 4/17/2023 at 8:40 a.m., inside the bathroom between Room DD and Room EE, an unlabeled SCH was observed on top of the commode. During an interview with CNA O on 4/17/2023 at 8:40 a.m., CNA O confirmed above observation. She stated this hat was in use and should have been labeled with resident's name. CNA O further stated this bathroom was shared by four residents and without label, there was the risk of transmission of infection between residents. During an interview with the IP on 4/19/2023 at 10:00 a.m., the IP stated staff should have labeled urine specimen collection hat with resident's name. Review of facility's policy and procedure titled Bedpan/Urinal with a revised date of February 2018, indicated, Label urinal in cases where multiple residents share a bathroom. 2. During an observation on 4/17/2023 at 9:30 a.m., Resident 192's FT pump machine had multiple dry brown stains. During an interview with LVN B on 4/17/2023 at 9:40 a.m., LVN B confirmed above observation. LVN B stated the dry brown stains in Resident 192's FT pump machine was from the feeding formula. LVN B further stated staff should have cleaned the pump every day and as needed. During an interview with the IP on 4/19/2023 at 10:00 a.m., the IP stated staff should have kept the FT pump machine clean. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 35 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0880 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Some 3. During a concurrent observation and interview with CNA F on 4/17/2023 at 10:30 a.m., Resident 19's RAOC was observed with whitish, grayish substance buildup. CNA F swiped the front area of the RAOC with her right index finger and confirmed the whitish, grayish substance on her finger. CNA F agreed the machine needed to be clean. During an interview with LVN B on 4/17/2023 at 10:55 a.m., LVN B stated staff should have cleaned the oxygen concentrator. During an interview with the IP on 4/19/2023 at 10:00 a.m., the IP stated staff should have cleaned the room air oxygen concentrator every day and as needed to prevent the whitish, grayish substance buildup. 4 a. During an observation in Resident 192's room on 4/17/2023 at 9:15 a.m., an undated FT irrigation syringe was observed in a plastic bag, hanging on the FT pump's pole located next to Resident 192's bed. 4 b. During an observation in Resident 32's room on 4/17/2023 at 10:00 a.m., a FT irrigation syringe was observed in a small plastic bag dated 4/16/2023, hanging on the FT pump's pole next to Resident 32's bed. During an interview with LVN B on 4/17/2023 at 11:15 a.m., LVN B confirmed both observations. LVN B stated licensed staff should have changed FT irrigation syringe daily and dated when changed. During an interview with the IP on 4/19/23 at 10:00 am, the IP stated licensed staff should have changed FT irrigation syringe daily and dated when replaced with new irrigation syringe. 5. During an observation and concurrent interview with Resident 192 on 4/17/2023 at 9:30 a.m., an unknown odor in bathroom and in closet located next to bathroom was observed when the observer unmasked for a few seconds. Resident 192 stated her bathroom, and closet smell like sewage. Resident 192 further stated she reported the smell to the maintenance director (MD) a few weeks ago. Resident 192 stated, staff told me there was no smell, but I do smell, no one fixed my concern. During an observation and concurrent interview with the MD on 4/18/2023 at 3:10 p.m., the MD confirmed above observation. The MD stated he was not aware of the smell. The MD further stated resident did not report the smell in the bathroom and closet. The MD stated he was not sure where the odor was coming from and there were no plumbing concerns in Resident 192's room. During an interview with the IP on 4/19/2023 at 10:20 a.m., the IP stated staff should have kept Resident 192's bathroom and closet clean. During an observation and concurrent interview with the administrator designee (ADMD) on 4/19/2023 at 11:20 a.m., the ADMD confirmed the above observation. The ADMD stated there were no plumbing issues in Resident 192's room. The ADMD stated she would follow up with MD. Review of facility's policy and procedure titled, Cleaning and Disinfection of Environmental Surfaces with a revised date of August 2019, indicated, Environmental surfaces will be cleaned and disinfected according to current CDC (Centers for Disease Control and Prevention) recommendations for disinfection of healthcare facilities . FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 36 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. Level of Harm - Minimal harm or potential for actual harm Based on interview and record review, the facility failed to follow their written policy and procedure (P&P) for influenza (flu- a common viral infection affects lungs, nose, and throat), and pneumococcal (PNA- a serious infection of one or both of the lungs caused by bacteria, viruses, fungi, or chemical irritant) vaccines (a preparation that is used to stimulate the body's immune response against diseases) for three out of five sampled residents (Resident 19, Resident 29, and Resident 192) when: Residents Affected - Few 1. Facility failed to provide risks versus benefits education to resident or resident's responsible party (RP) when flu vaccine was refused; 2. Facility failed to provide risks versus benefits education to resident or resident's RP when PNA vaccine was refused. These failures exposed Residents 19, 29, and 192 to the risk of contracting flu, and PNA along with their associated complications. Findings: 1. Record review of flu vaccine consent for Resident 19 indicated Resident 19 refused flu vaccination on 10/1/22. There was no documented evidence of education for risks versus benefits of flu vaccination refusal to Resident 19. Record review of flu vaccine consent for Resident 192 indicated, Resident 192's RP refused flu vaccination for Resident 192 on 2/9/23. There was no documented evidence of risks versus benefits education of flu vaccination refusal to Resident 192's RP. 2. Record review of Resident 29's PNA vaccine consent indicated, Resident 29 refused PNA vaccination on 2/3/23. There was no documented evidence of risks versus benefits education of PNA vaccination refusal to Resident 19. Record review of Resident 192's consent for PNA vaccine indicated, Resident 192's RP refused PNA vaccination for Resident 192 on 2/9/23. There was no documented evidence of education for risks versus benefits of PNA vaccination refusal to Resident 192's RP. During an interview and concurrent record review with infection preventionist (IP) on 4/19/23 at 10 a.m., IP acknowledged risks versus benefits education for refusal of flu, and PNA vaccinations was not provided to Resident 19, Resident 29, and Resident 192's RP when they refused flu, and PNA vaccinations. The IP stated staff should have provided education of risks versus benefits to residents, and resident's RP when they refused vaccinations for flu and PNA. Review of facility's P&P titled Influenza Vaccine, revised March 2022, indicated, The facility shall provide pertinent information about the significant risks and benefits of vaccines to staff and residents (or residents' legal representatives). Provision of such education shall be documented in the resident's/employee's medical record. Review of facility's P&P titled Pneumococcal Vaccine, revised March 2022, indicated, The resident or legal representative receives information and education regarding the benefits and potential side (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 37 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0883 effects of the pneumococcal vaccine. Provision of such education is documented in resident's medical record. Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 38 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0888 Ensure staff are vaccinated for COVID-19 Level of Harm - Minimal harm or potential for actual harm Based on interview, and record review, the facility failed to follow its policy and procedure (P&P) for staff Covid-19 (a contagious respiratory disease caused by SARS [severe acute respiratory syndrome]-COV-2 [coronavirus disease] virus) vaccination, and medical exemption requirements for one of one sampled staff. Residents Affected - Few This failure could expose the residents and staff in the facility to the risk of exposure and transmission of Covid-19. Findings: Review of facility's staff Covid-19 vaccination log indicated total staff 59. 58 staff members were completely vaccinated, which equals to 98.31%. Activity assistant L (AA L) was granted medial exemption. Review of declination of Covid-19 vaccination form for AA L, signed and dated on 3/31/22 by AA L., indicated, AA L declined coronavirus vaccination for allergic to tetanus vaccine, vaccines + toxoids. There was no documented evidence of physician signed statement for medical exemption based on AA L's clinical contraindications for Covid-19 vaccination. During an interview with the infection preventionist (IP) on 4/21/23 at 9:51 a.m., the IP acknowledged there was no signed and dated medical exemption form by AA L's physician based on clinical contraindications for Covid-19 vaccination. The IP stated AA L should have provided her primary care physician's signed statement for medical exemption. During an interview with the administrative designee (ADMD) on 4/21/23 at 10:00 a.m., the ADMD acknowledged there was no physician signed Covid-19 medical exemption form for AA L. The ADMD stated declination of Covid-19 vaccination form was signed by AA L, but not by the doctor. Review of facility's P&P titled Coronavirus Disease (Covid-19) - Vaccination of Staff revised October 2022, indicated, All staff are required to be fully vaccinated for covid-19 in accordance with 483.80 (i), unless exempted by law, as specified below. Request for medical exemptions based on clinical contraindications are signed and dated by licensed healthcare practitioner who is: (a) not the individual requesting the exemption; and (b) acting within their respective scope of practice as defined by and in accordance with applicable state and local laws. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 39 of 40 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555799 B. Wing A. Building (X3) DATE SURVEY COMPLETED 04/21/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Ridge Post Acute 1355 Clayton Road San Jose, CA 95127 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0912 Level of Harm - Potential for minimal harm Residents Affected - Some Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Based on observation, interview, and record review, the facility failed to ensure the resident rooms (Rooms 101-107, 109, 110, 114-118, 120, and 121) measured at least 80 square feet per resident. Having less than 80 square feet per resident could potentially compromise the care and services the residents receive in the facility. Findings: The room measurement indicated multiple resident rooms were less than 80 square feet per resident. Rooms 101, 102, 103, 104, 105, 106, 107, 109, 110, 114, 115, 116, 117, 118, 120, and 121 were all 2-bed rooms, which measured 69.51 square feet per resident. None of the rooms were observed to inhibit the staff from providing care or the residents from receiving adequate care. The staff and the residents moved freely in the rooms. Wheelchairs and walkers were easily accommodated. The residents and the staff stated the square footage of the rooms was not a concern. Continuance of the room waiver is recommended. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555799 If continuation sheet Page 40 of 40