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Inspection visit

Health inspection

THE REDWOODS, A COMMUNITY OF SENIORSCMS #5558262 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies, 1 of them serious (actual harm or immediate jeopardy). The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure 1. staff knew the correct time frame for reporting abuse allegations and injury of unknown source (source of the injury was not observed by any person; the source of the injury could not be explained by the resident; and the injury is suspicious because of the extent of the injury or the location of the injury) to the state, the Ombudsman (a person who investigates, reports on, and helps settle complaints) and the local law enforcement. 2. staff knew what injury of unknown source was 3. staff knew who to report abuse allegations and injury of unknown source 4. there was an SOC 341 (a form that documents the information given by the reporting party on the suspected incident of abuse) and 5 day investigative summary report completed for a report on injury of unknown source for one out of three sampled residents (Resident 1) 5. the facility provides in its reports, sufficient information to describe the allegation of abuse for two out of 3 sampled residents (Residents 2 and 3) and indicate what was the results of this investigations. These failures could lead to late reporting of abuse allegations and injury of unknown source, abuse to continue, inability to recognize injury of unknown source and injury to worsen. Findings: During a review of Resident 1 ' s face sheet (demographics), it indicated she was [AGE] years old with a diagnoses of Essential Hypertension (high blood pressure that is not due to another medical condition) and Displaced fracture- a break in the bone of the greater trochanter of right femur-thigh bone). Her Minimum Data Sheet Assessment (MDS, a standardized assessment tool that measures health status in nursing home residents) dated 9/5/2023, Brief Interview for Mental Status Assessment (BIMS, a screen used to assist with identifying a resident's current cognition and to help determine if any interventions need to occur) score was 9 indicating moderately impaired cognition (the conscious and unconscious processes involved in thinking, perceiving, and reasoning). Resident 1 needed limited to extensive assist of 1 to 2 staff when performing her Activities of Daily Living (ADLs, activities related to personal care. They include bathing or showering, dressing, getting in and out of bed or a chair, walking, using the toilet, and eating). Resident 1 ' s X-ray (a type of radiation called electromagnetic waves. X-ray imaging creates pictures of the inside of your body) result on 9/9/23, indicated she had a new dislocation of the right hip arthroplasty. Staff did not know the source of this injury. During a review of Resident 2 ' s face sheet, it indicated she was [AGE] years old with a diagnoses of Essential Hypertension, Hyperlipidemia (an elevated level of lipids - like cholesterol and triglycerides - in your blood) and Obstructive Sleep Apnea (a disorder in which a person frequently stops breathing during his or her sleep). Her Minimum Data Sheet assessment dated [DATE], BIMS score was 8 indicating moderately impaired cognition. Resident 2 needed limited to extensive assistance of 1 (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 5 Event ID: 555826 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555826 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/27/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Redwoods, A Community of Seniors 40 Camino Alto Mill Valley, CA 94941 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609 staff when performing her ADLs. Level of Harm - Minimal harm or potential for actual harm During a review of Resident 3 ' s face sheet, it indicated she was [AGE] years old with a diagnoses of Essential Hypertension, Hyperlipidemia and Weakness. Her Minimum Data Sheet assessment dated [DATE], BIMS score was 12 indicating moderately impaired cognition. Resident 3 needed supervision to limited assistance of 1 staff when performing her ADLs. Residents Affected - Few Residents 2 and 3 were involved in a resident to resident physical altercation on 9/8/23. During an interview on 9/20/23 at 11:30 a.m., Licensed Staff E stated he was not sure what the definition of injury of unknown source was. During an interview on 9/20/23 at 11:33 a.m., when asked about the specific time frame for reporting abuse allegation to the state, the ombudsman and the police, Housekeeper A smiled and said oh I don ' t know. During an interview on 9/20/23 at 11:38 a.m., Unlicensed Staff B stated abuse allegations should be reported to the state, the Ombudsman and the local law enforcement within 72 hours or 24 hours. Unlicensed Staff B stated, if abuse allegations were not reported and investigated timely, the abuse could continue, and residents ' safety could be at risk. During an interview on 9/20/23 at 11:40 a.m., Unlicensed Staff B stated she did not know what injury of unknown source meant. Unlicensed Staff B stated she did not know the time frame for reporting injuries of unknown source. When asked who else she would report injury of unknown source to, Unlicensed Staff B stated, I don ' t know, I only report to the nurse. During an interview on 9/20/23 at 11:46 a.m., Licensed Staff C was silent when asked what document should be filled out when reporting abuse allegation. Licensed Staff C stated she did not know what an SOC 341 was. Licensed Staff C stated if an abuse allegation was not reported right away, the abuse could continue and residents safety could be at risk. Licensed Staff C stated if an abuse allegation was not investigated or reported timely, residents would feel angry and upset. During an interview on 9/20/23 at 12:58 p.m., Housekeeper D stated she would only report the abuse allegation to the housekeeper supervisor. Housekeeper D stated the abuse coordinator was her supervisor. Housekeeper D stated abuse allegations should be reported right away. When asked what right away meant, Licensed Staff D stated she does not know but it could be within 24 hours. Licensed Staff D stated she would report abuse allegations to the Ombudsman, the state, and sometimes the police. Housekeeper D stated if an abuse allegation was not reported timely, the abuse could happen again. During an interview on 9/20/23 at11:49 a.m. Licensed Staff C stated she did not think she needed to report injuries of unknown source to the police or the Ombudsman. Licensed Staff C stated injuries of unknown source should be reported to the state within a day before the end of shift. Licensed Staff C stated, if injury of unknown source was not reported right away, it could lead to safety issues and worsening of an injury. During an interview on 9/2023 at 12:20 p.m., the Director of Staff Development (DSD) stated the time frame for reporting injury of unknown source was within 24 hours of knowing about the injury. The DSD stated, injury of unknown source meant the facility did not know how an injury occurred. The DSD stated the facility follows the abuse protocol when reporting injuries of unknown source. When (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555826 If continuation sheet Page 2 of 5 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555826 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/27/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Redwoods, A Community of Seniors 40 Camino Alto Mill Valley, CA 94941 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few asked if the facility would fill out an SOC 341 for this incident, the DSD was silent. The DSD stated the facility ' s policy and procedure for injury of unknown source and the abuse were the same. During an interview on 9/20/23 at 12:34 p.m., the Director of Nursing (DON) stated the administrator was notified of injury of unknown source. The DON stated injury of unknown source should only be reported to CDPH. The DON stated an SOC 341 should be filled out and the time frame for reporting injury of unknown source was within 24 hours of knowing about the injury. During an interview on 9/20/23 at 12:52 p.m., the DSD and the DON stated abuse and injury of unknown source should be reported immediately within 24 hours. The DON and the DSD stated failure to report abuse and injury of unknown source timely could lead to safety risk for the residents. A review of Residents 1 and 2 ' s 5 summary of investigation report, undated, on 9/27/23 at 3:05 p.m., the investigation did not indicate why this incident occurred and how to prevent this incident to occur again. It also did not indicate whether this incident was substantiated or not. A request for Resident 1 ' s SOC 341 for injury of unknown source and the 5 day summary of investigation was requested but was not provided. During a review of the facility ' s policy and procedure (P/P) titled Elder abuse Prevention and Reporting dated 12/2022, it indicated all alleged/actual violations involving abuse, neglect, exploitation or mistreatment including injury of unknown source will be reported to California Department of Public Health (CDPH, the Ombudsman and the local law enforcement . all alleged violations of abuse, neglect, exploitation or mistreatment including injuries of unknown source will be reported immediately but not later than 2 hours if the alleged violation involves abuse OR has resulted in serious bodily injury. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555826 If continuation sheet Page 3 of 5 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555826 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/27/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Redwoods, A Community of Seniors 40 Camino Alto Mill Valley, CA 94941 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Level of Harm - Actual harm Residents Affected - Few Based on interviews and record reviews, the facility failed to 1. provide supervision and assistance for a toileting needs for one out of two sampled residents (Resident 4). 2. ensure the pharmacist conduct a medication regimen review (MRR, a review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions) for fall to prevent avoidable accidents or falls. These failures led to Resident 4 ' s unwitnessed fall that resulted to hospitalization due to left leg severe pain. While at the hospital, Resident 4 was diagnosed with closed fracture (a break in the bone) of neck of left femur (thigh) and subsequently had to undergo left hip fracture hemiarthroplasty (a type of partial hip replacement procedure that involves replacing half of the hip joint). Findings: During a review of Resident 4 ' s face sheet (demographics), it indicated she had a diagnoses of Essential Hypertension (high blood pressure that is not due to another medical condition), Hyperlipidemia (an elevated level of lipids - like cholesterol, a waxy, fat-like substance that your body needs for good health, but in the right amounts and triglycerides, a major form of fat stored by the body, in your blood) and Acute Respiratory Failure (occurs when your lungs cannot release enough oxygen into your blood). Her Minimum Data Sheet Assessment (MDS, a standardized assessment tool that measures health status in nursing home residents) dated 9/9/2023, Brief Interview for Mental Status Assessment (BIMS, a screen used to assist with identifying a resident's current cognition and to help determine if any interventions need to occur) score was 7 indicating severely impaired cognition (the conscious and unconscious processes involved in thinking, perceiving, and reasoning). Resident 1 needed limited assistance (the resident is highly involved in performing a given activity, and yet still receives physical help in performing the activity) to extensive assistance (resident performed part of activity while staff provided 50 percent (% , a number that tells us how much out of 100) or more assistance and includes weight-bearing (the amount of weight a resident puts on a body part) support by staff of 1 staff when performing her Activities of Daily Living (ADLs, activities related to personal care. They include bathing or showering, dressing, getting in and out of bed or a chair, walking, using the toilet, and eating). Resident 4 needed a limited assistance of 1 staff during toileting. During an interview on 9/20/23 at 11:31 a.m., Licensed Staff E stated it was the facility ' s policy to ensure the residents' were safe all the time. Licensed Staff E stated, if staff were not monitoring residents who were fall risk, every 2 hours or more often as needed and not assisting residents to the toilet every 2 hours and as needed, it could put residents' safety at risk. Licensed Staff E stated these could result to injury, fracture, and hospitalization. During an interview on 9/20/23 at 11:36 a.m. with Unlicensed Staff B and C, Unlicensed Staff B stated the facility ' s policy for falls includes toileting residents every 2 hours and checking on residents every 2 hours. Unlicensed Staff B stated the facility need to make sure residents were always safe. Unlicensed Staff C stated if residents who were at risk for falls were not monitored closely, it could lead to injury and fracture. During an interview on 9/20/23 at 11:43 a.m., Licensed Staff C stated to decrease likelihood of fall, staff needs to monitor, check on residents every 2 hours and provide toileting every 2 hours. Licensed Staff C stated it was the facility ' s responsibility to ensure resident ' s safety. (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555826 If continuation sheet Page 4 of 5 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555826 B. Wing A. Building (X3) DATE SURVEY COMPLETED 09/27/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE The Redwoods, A Community of Seniors 40 Camino Alto Mill Valley, CA 94941 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689 Level of Harm - Actual harm Residents Affected - Few During an interview on 9/20/23 at 12:04 p.m., the Rehabilitation Director stated she was aware Resident 4 was a high fall risk. The Rehabilitation Director stated she was not aware of the details of Resident 4 ' s fall incident. During an interview on 9/20/23 at 12:09 p.m., Resident 4 stated she do not recall all the incidents regarding her fall. Resident 4 stated she does remember needing to use the bathroom prior to her fall. Resident 4 stated staff usually assists her when going to the bathroom. Resident 4 stated she did not recall if staff assisted her to the bathroom prior to her fall. During an interview on 9/20/23 at 12:52 p.m., the Director of Nursing (DON) and the Director of Staff Development (DSD) stated it was the facility ' s policy to ensure fall risk residents were on frequent rounding and toileting. The DSD stated this meant monitoring, rounding or toileting the residents every 2 hours and as needed. The DON and the DSD stated Resident 4 was a high fall risk. During a nursing note dated 9/9/23 1:06 a.m. record review, the nursing note indicated Resident 4, while going to the bathroom, slipped and fell on the floor on 9/9/23 at 12:20 a.m. The nursing note indicated Resident 4 was experiencing severe pain and was unable to be assisted back to bed so 911 ( the telephone number used to reach emergency medical, fire, and police services) was called. The nursing note also indicated Resident 4 was transferred to the emergency department on 9/9/23 at 12:50 a.m. During a review of the anaesthesia (a medication used to stop you from feeling pain during surgical or diagnostic procedures) preprocedure evaluation note from the hospital dated 9/9/23 12:40 p.m., it indicated Resident 4 was diagnosed with closed fracture of neck of left femur. It indicated Resident 4 would have left hip fracture hemiarthroplasty surgery. During a telephone interview on 9/21/23 at 4:06 p.m., the DON stated there was no MRR for fall done by the pharmacist before and after Resident 4 ' s fall incident. A review of the nursing note dated 9/9/23 1:06 a.m. indicated Resident 4 fell on 9/9/23 at 12:20 a.m. while going to the bathroom. A review of the daily charting note by a CNA dated 9/8/23 indicated Resident 4 was last toileted at 8:36 p.m. meaning she was last toileted almost 4 hours before her fall. During a review of the facility ' s policy and procedure (P&P) titled Accident Prevention/Mitigation and Response dated 4/2023, the P&P indicated it was the facility's policy , to the extent possible/feasible/practicable make proactive efforts to eliminate or reduce the risk of accidents occurring in the facility .provide each residents with adequate supervision .the nursing staff, attending physician and consultant pharmacist will review for medications or medication combinations that could relate to falls or fall risks FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555826 If continuation sheet Page 5 of 5

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Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0609GeneralS&S Dpotential for harm

    F609 - The facility must develop and implement written policies and procedures that:

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • 0689SeriousS&S Gactual harm

    F689 - Accidents

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

FAQ · About this visit

Common questions about this visit

What happened during the September 27, 2023 survey of THE REDWOODS, A COMMUNITY OF SENIORS?

This was a inspection survey of THE REDWOODS, A COMMUNITY OF SENIORS on September 27, 2023. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at THE REDWOODS, A COMMUNITY OF SENIORS on September 27, 2023?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.