F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record reviews, the facility failed to ensure 1. staff knew the correct time frame for reporting
abuse allegations and injury of unknown source (source of the injury was not observed by any person; the
source of the injury could not be explained by the resident; and the injury is suspicious because of the
extent of the injury or the location of the injury) to the state, the Ombudsman (a person who investigates,
reports on, and helps settle complaints) and the local law enforcement. 2. staff knew what injury of
unknown source was 3. staff knew who to report abuse allegations and injury of unknown source 4. there
was an SOC 341 (a form that documents the information given by the reporting party on the suspected
incident of abuse) and 5 day investigative summary report completed for a report on injury of unknown
source for one out of three sampled residents (Resident 1) 5. the facility provides in its reports, sufficient
information to describe the allegation of abuse for two out of 3 sampled residents (Residents 2 and 3) and
indicate what was the results of this investigations. These failures could lead to late reporting of abuse
allegations and injury of unknown source, abuse to continue, inability to recognize injury of unknown source
and injury to worsen.
Findings:
During a review of Resident 1 ' s face sheet (demographics), it indicated she was [AGE] years old with a
diagnoses of Essential Hypertension (high blood pressure that is not due to another medical condition) and
Displaced fracture- a break in the bone of the greater trochanter of right femur-thigh bone). Her Minimum
Data Sheet Assessment (MDS, a standardized assessment tool that measures health status in nursing
home residents) dated 9/5/2023, Brief Interview for Mental Status Assessment (BIMS, a screen used to
assist with identifying a resident's current cognition and to help determine if any interventions need to
occur) score was 9 indicating moderately impaired cognition (the conscious and unconscious processes
involved in thinking, perceiving, and reasoning). Resident 1 needed limited to extensive assist of 1 to 2 staff
when performing her Activities of Daily Living (ADLs, activities related to personal care. They include
bathing or showering, dressing, getting in and out of bed or a chair, walking, using the toilet, and eating).
Resident 1 ' s X-ray (a type of radiation called electromagnetic waves. X-ray imaging creates pictures of the
inside of your body) result on 9/9/23, indicated she had a new dislocation of the right hip arthroplasty. Staff
did not know the source of this injury.
During a review of Resident 2 ' s face sheet, it indicated she was [AGE] years old with a diagnoses of
Essential Hypertension, Hyperlipidemia (an elevated level of lipids - like cholesterol and triglycerides - in
your blood) and Obstructive Sleep Apnea (a disorder in which a person frequently stops breathing during
his or her sleep). Her Minimum Data Sheet assessment dated [DATE], BIMS score was 8 indicating
moderately impaired cognition. Resident 2 needed limited to extensive assistance of 1
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 5
Event ID:
555826
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555826
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Redwoods, A Community of Seniors
40 Camino Alto
Mill Valley, CA 94941
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
staff when performing her ADLs.
Level of Harm - Minimal harm
or potential for actual harm
During a review of Resident 3 ' s face sheet, it indicated she was [AGE] years old with a diagnoses of
Essential Hypertension, Hyperlipidemia and Weakness. Her Minimum Data Sheet assessment dated
[DATE], BIMS score was 12 indicating moderately impaired cognition. Resident 3 needed supervision to
limited assistance of 1 staff when performing her ADLs.
Residents Affected - Few
Residents 2 and 3 were involved in a resident to resident physical altercation on 9/8/23.
During an interview on 9/20/23 at 11:30 a.m., Licensed Staff E stated he was not sure what the definition of
injury of unknown source was.
During an interview on 9/20/23 at 11:33 a.m., when asked about the specific time frame for reporting abuse
allegation to the state, the ombudsman and the police, Housekeeper A smiled and said oh I don ' t know.
During an interview on 9/20/23 at 11:38 a.m., Unlicensed Staff B stated abuse allegations should be
reported to the state, the Ombudsman and the local law enforcement within 72 hours or 24 hours.
Unlicensed Staff B stated, if abuse allegations were not reported and investigated timely, the abuse could
continue, and residents ' safety could be at risk.
During an interview on 9/20/23 at 11:40 a.m., Unlicensed Staff B stated she did not know what injury of
unknown source meant. Unlicensed Staff B stated she did not know the time frame for reporting injuries of
unknown source. When asked who else she would report injury of unknown source to, Unlicensed Staff B
stated, I don ' t know, I only report to the nurse.
During an interview on 9/20/23 at 11:46 a.m., Licensed Staff C was silent when asked what document
should be filled out when reporting abuse allegation. Licensed Staff C stated she did not know what an
SOC 341 was. Licensed Staff C stated if an abuse allegation was not reported right away, the abuse could
continue and residents safety could be at risk. Licensed Staff C stated if an abuse allegation was not
investigated or reported timely, residents would feel angry and upset.
During an interview on 9/20/23 at 12:58 p.m., Housekeeper D stated she would only report the abuse
allegation to the housekeeper supervisor. Housekeeper D stated the abuse coordinator was her supervisor.
Housekeeper D stated abuse allegations should be reported right away. When asked what right away
meant, Licensed Staff D stated she does not know but it could be within 24 hours. Licensed Staff D stated
she would report abuse allegations to the Ombudsman, the state, and sometimes the police. Housekeeper
D stated if an abuse allegation was not reported timely, the abuse could happen again.
During an interview on 9/20/23 at11:49 a.m. Licensed Staff C stated she did not think she needed to report
injuries of unknown source to the police or the Ombudsman. Licensed Staff C stated injuries of unknown
source should be reported to the state within a day before the end of shift. Licensed Staff C stated, if injury
of unknown source was not reported right away, it could lead to safety issues and worsening of an injury.
During an interview on 9/2023 at 12:20 p.m., the Director of Staff Development (DSD) stated the time frame
for reporting injury of unknown source was within 24 hours of knowing about the injury. The DSD stated,
injury of unknown source meant the facility did not know how an injury occurred. The DSD stated the facility
follows the abuse protocol when reporting injuries of unknown source. When
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555826
If continuation sheet
Page 2 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555826
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Redwoods, A Community of Seniors
40 Camino Alto
Mill Valley, CA 94941
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
asked if the facility would fill out an SOC 341 for this incident, the DSD was silent. The DSD stated the
facility ' s policy and procedure for injury of unknown source and the abuse were the same.
During an interview on 9/20/23 at 12:34 p.m., the Director of Nursing (DON) stated the administrator was
notified of injury of unknown source. The DON stated injury of unknown source should only be reported to
CDPH. The DON stated an SOC 341 should be filled out and the time frame for reporting injury of unknown
source was within 24 hours of knowing about the injury.
During an interview on 9/20/23 at 12:52 p.m., the DSD and the DON stated abuse and injury of unknown
source should be reported immediately within 24 hours. The DON and the DSD stated failure to report
abuse and injury of unknown source timely could lead to safety risk for the residents.
A review of Residents 1 and 2 ' s 5 summary of investigation report, undated, on 9/27/23 at 3:05 p.m., the
investigation did not indicate why this incident occurred and how to prevent this incident to occur again. It
also did not indicate whether this incident was substantiated or not.
A request for Resident 1 ' s SOC 341 for injury of unknown source and the 5 day summary of investigation
was requested but was not provided.
During a review of the facility ' s policy and procedure (P/P) titled Elder abuse Prevention and Reporting
dated 12/2022, it indicated all alleged/actual violations involving abuse, neglect, exploitation or
mistreatment including injury of unknown source will be reported to California Department of Public Health
(CDPH, the Ombudsman and the local law enforcement . all alleged violations of abuse, neglect,
exploitation or mistreatment including injuries of unknown source will be reported immediately but not later
than 2 hours if the alleged violation involves abuse OR has resulted in serious bodily injury.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555826
If continuation sheet
Page 3 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555826
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Redwoods, A Community of Seniors
40 Camino Alto
Mill Valley, CA 94941
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to
prevent accidents.
Level of Harm - Actual harm
Residents Affected - Few
Based on interviews and record reviews, the facility failed to 1. provide supervision and assistance for a
toileting needs for one out of two sampled residents (Resident 4). 2. ensure the pharmacist conduct a
medication regimen review (MRR, a review of all medications the patient is currently using in order to
identify any potential adverse effects and drug reactions) for fall to prevent avoidable accidents or falls.
These failures led to Resident 4 ' s unwitnessed fall that resulted to hospitalization due to left leg severe
pain. While at the hospital, Resident 4 was diagnosed with closed fracture (a break in the bone) of neck of
left femur (thigh) and subsequently had to undergo left hip fracture hemiarthroplasty (a type of partial hip
replacement procedure that involves replacing half of the hip joint).
Findings:
During a review of Resident 4 ' s face sheet (demographics), it indicated she had a diagnoses of Essential
Hypertension (high blood pressure that is not due to another medical condition), Hyperlipidemia (an
elevated level of lipids - like cholesterol, a waxy, fat-like substance that your body needs for good health, but
in the right amounts and triglycerides, a major form of fat stored by the body, in your blood) and Acute
Respiratory Failure (occurs when your lungs cannot release enough oxygen into your blood). Her Minimum
Data Sheet Assessment (MDS, a standardized assessment tool that measures health status in nursing
home residents) dated 9/9/2023, Brief Interview for Mental Status Assessment (BIMS, a screen used to
assist with identifying a resident's current cognition and to help determine if any interventions need to
occur) score was 7 indicating severely impaired cognition (the conscious and unconscious processes
involved in thinking, perceiving, and reasoning). Resident 1 needed limited assistance (the resident is
highly involved in performing a given activity, and yet still receives physical help in performing the activity) to
extensive assistance (resident performed part of activity while staff provided 50 percent (% , a number that
tells us how much out of 100) or more assistance and includes weight-bearing (the amount of weight a
resident puts on a body part) support by staff of 1 staff when performing her Activities of Daily Living
(ADLs, activities related to personal care. They include bathing or showering, dressing, getting in and out of
bed or a chair, walking, using the toilet, and eating). Resident 4 needed a limited assistance of 1 staff
during toileting.
During an interview on 9/20/23 at 11:31 a.m., Licensed Staff E stated it was the facility ' s policy to ensure
the residents' were safe all the time. Licensed Staff E stated, if staff were not monitoring residents who
were fall risk, every 2 hours or more often as needed and not assisting residents to the toilet every 2 hours
and as needed, it could put residents' safety at risk. Licensed Staff E stated these could result to injury,
fracture, and hospitalization.
During an interview on 9/20/23 at 11:36 a.m. with Unlicensed Staff B and C, Unlicensed Staff B stated the
facility ' s policy for falls includes toileting residents every 2 hours and checking on residents every 2 hours.
Unlicensed Staff B stated the facility need to make sure residents were always safe. Unlicensed Staff C
stated if residents who were at risk for falls were not monitored closely, it could lead to injury and fracture.
During an interview on 9/20/23 at 11:43 a.m., Licensed Staff C stated to decrease likelihood of fall, staff
needs to monitor, check on residents every 2 hours and provide toileting every 2 hours. Licensed Staff C
stated it was the facility ' s responsibility to ensure resident ' s safety.
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555826
If continuation sheet
Page 4 of 5
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555826
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
09/27/2023
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Redwoods, A Community of Seniors
40 Camino Alto
Mill Valley, CA 94941
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0689
Level of Harm - Actual harm
Residents Affected - Few
During an interview on 9/20/23 at 12:04 p.m., the Rehabilitation Director stated she was aware Resident 4
was a high fall risk. The Rehabilitation Director stated she was not aware of the details of Resident 4 ' s fall
incident.
During an interview on 9/20/23 at 12:09 p.m., Resident 4 stated she do not recall all the incidents regarding
her fall. Resident 4 stated she does remember needing to use the bathroom prior to her fall. Resident 4
stated staff usually assists her when going to the bathroom. Resident 4 stated she did not recall if staff
assisted her to the bathroom prior to her fall.
During an interview on 9/20/23 at 12:52 p.m., the Director of Nursing (DON) and the Director of Staff
Development (DSD) stated it was the facility ' s policy to ensure fall risk residents were on frequent
rounding and toileting. The DSD stated this meant monitoring, rounding or toileting the residents every 2
hours and as needed. The DON and the DSD stated Resident 4 was a high fall risk.
During a nursing note dated 9/9/23 1:06 a.m. record review, the nursing note indicated Resident 4, while
going to the bathroom, slipped and fell on the floor on 9/9/23 at 12:20 a.m. The nursing note indicated
Resident 4 was experiencing severe pain and was unable to be assisted back to bed so 911 ( the
telephone number used to reach emergency medical, fire, and police services) was called. The nursing
note also indicated Resident 4 was transferred to the emergency department on 9/9/23 at 12:50 a.m.
During a review of the anaesthesia (a medication used to stop you from feeling pain during surgical or
diagnostic procedures) preprocedure evaluation note from the hospital dated 9/9/23 12:40 p.m., it indicated
Resident 4 was diagnosed with closed fracture of neck of left femur. It indicated Resident 4 would have left
hip fracture hemiarthroplasty surgery.
During a telephone interview on 9/21/23 at 4:06 p.m., the DON stated there was no MRR for fall done by
the pharmacist before and after Resident 4 ' s fall incident.
A review of the nursing note dated 9/9/23 1:06 a.m. indicated Resident 4 fell on 9/9/23 at 12:20 a.m. while
going to the bathroom. A review of the daily charting note by a CNA dated 9/8/23 indicated Resident 4 was
last toileted at 8:36 p.m. meaning she was last toileted almost 4 hours before her fall.
During a review of the facility ' s policy and procedure (P&P) titled Accident Prevention/Mitigation and
Response dated 4/2023, the P&P indicated it was the facility's policy , to the extent
possible/feasible/practicable make proactive efforts to eliminate or reduce the risk of accidents occurring in
the facility .provide each residents with adequate supervision .the nursing staff, attending physician and
consultant pharmacist will review for medications or medication combinations that could relate to falls or fall
risks
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555826
If continuation sheet
Page 5 of 5