F 0609
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper
authorities.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interviews and record review, the facility failed to report an incident of alleged abuse involving one of one
sampled resident (Resident 1) to the Department in accordance with State law within five working days of
the incident. Resident 1 made sexual allegations against one CNA 1 who worked at the facility.
This deficient practice had the potential for the underreporting of abuse incidents and a delay in an
investigation of abuse allegations, placing the affected Resident 1 and/or other residents at risk for potential
further abuse.
Findings:
During a concurrent interview and record review on 3/27/2024 at 10:08 a.m. with Director of Nursing
Services (DON), Resident 1's initial psychiatric evaluation, dated 2/23/2024, was reviewed. The initial
psychiatric evaluation indicated that Resident 1 was admitted on [DATE], to the Skilled Nursing Facility
section. with a diagnosis including mild cognitive impairment (a mental condition related to a disconnection
with reality) amongst other past medical history.
During a review of Resident 1's Initial Psychiatric Evaluation (a commonly use assessment used to
diagnose mental disorders), dated 2/23/2024, the initial psychiatric evaluation indicated Resident 1's
diagnosis of unspecified psychosis (a mental condition related to a disconnection with reality) rule out major
neurocognitive disorder (a decreased in mental function and loss of ability to do daily task) with psychosis.
During an interview on 3/27/2024 at 10:15 a.m. with Social Worker (SW), SW stated that the staff initially
reported the incident on 2/16/2024, and SW went to meet and interview Resident 1. SW stated that
Resident 1 changed the story three days (2/19/2024) later, SW stated that Resident 1 reported that CNA 1
did something sexual to his wife.
During an interview on 3/27/2024, at 10:34 a.m., with CNA 1, CNA 1 stated that he (CNA 1) had been
working at the facility for two years. CNA 1 stated that he (CNA 1) got the assignment, he (CNA 1) opened
the door to Resident 1's room and saw her (Resident 1's wife) coming out of the bathroom around 7 a.m. on
2/16/24. CNA 1 stated that he (CNA 1) offered to pick up her (Resident 1's wife) clothes and she (Resident
1's wife) went back to the bed. Resident 1 approached CNA 1 and told CNA 1 to get out of the room. CNA 1
reported what happened to the charge nurse (CN). CN informed CNA 1 to exchange resident with another
CNA. CNA 1 stated that he (CNA 1) never went back to the room of Resident 1. Since then, CNA 1 stated
that he (CNA 1) had never been to the room, CNA 1 said that he (CNA 1) had been assigned to a different
area and different floor and continued to work for the remainder of
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555846
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555846
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/27/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Joyce Eisenberg Keefer Medical Center D/P Snf
7150 Tampa Avenue
Reseda, CA 91335
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609
his (CNA 1) shift.
Level of Harm - Minimal harm
or potential for actual harm
During an interview on 3/27/2024, at 10:50 a.m., with the Charge Nurse (CN), CN stated that the
assignment was done on 2/16/2024. CN stated that CNA 1 came to CN and told CN Resident 1 does not
want me in the room. CN stated that she removed CNA 1 from the scene but CNA 1 continued to take care
of other residents for the remainder of the shift. CN stated that she (CN) did not have a conversation with
Resident 1.
Residents Affected - Few
During an interview on 3/27/2024, at 11:02 a.m., with Social Worker (SW) and DON, SW stated not
reported because they did their own investigation, the abuse allegation was not reported to CDPH. SW
stated we knew he was delusional; however, it was not reported to any licensing agency. SW stated that the
importance is to have a third-party review to make sure nothing occurred. So that the third-party gives a
chance to investigate. Both the SW and the DON stated that this allegation of abuse should have been
reported to the agency (CDPH) and the individual (CNA 1) should have been suspended pending the
outcome of the investigation. Both DON and SW verbalized understanding of this process.
During a review of the facility's policy and procedure (P&P) titled Abuse and Crime Prevention and
Reporting, dated 10/2023, the P&P indicated, when an allegation or reasonable suspicion occurs see Table
A for agency reporting process and timeline, as per Title 42. CDPH District Office. Occurrence Alleged or
Known incident involves abuse or serious bodily injury. Written or Electronic Report cover letter and SOC
341 or 342 within 2 hours.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555846
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555846
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/27/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Joyce Eisenberg Keefer Medical Center D/P Snf
7150 Tampa Avenue
Reseda, CA 91335
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Respond appropriately to all alleged violations.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to prevent further potential abuse when CNA 1 was allowed to
finish his (CNA 1) shift after an allegation of abuse was made by one of one sampled resident (Resident 1)
in accordance with the facility's policy and procedure regarding abuse investigation.
Residents Affected - Few
This deficient practice had the potential for exposing Resident 1 and other residents to potential abuse by
the alleged perpetrator by not removing him (CNA 1) from the facility pending investigation of the abuse
allegation and allowing him (CNA 1) to work for the remainder of his (CNA 1) shift.
Findings:
During a concurrent interview and record review on 3/27/2024 at 10:08 a.m. with the Director of Nursing
Services (DON), Resident 1's initial psychiatric evaluation, dated 2/23/2024, was reviewed. The initial
psychiatric evaluation indicated that Resident 1 was admitted on [DATE] to the Skilled Nursing Facility
section with a diagnosis including mild cognitive impairment (a mental condition related to a disconnection
with reality) amongst other past medical history.
During a review of Resident 1's Initial Psychiatric Evaluation (a commonly use assessment used to
diagnose mental disorders), dated 2/23/2024, the initial psychiatric evaluation indicated Resident 1's
diagnosis of unspecified psychosis (a mental condition related to a disconnection with reality) rule out major
neurocognitive disorder (a decreased in mental function and loss of ability to do daily task) with psychosis.
During an interview on 3/27/2024 at 10:15 a.m. with Social Worker (SW), SW stated that the staff initially
reported the incident on 2/16/2024, and SW went to meet and interview Resident 1. During the initial
interview on 2/16/24, Resident 1 did not mention any sexual allegation. SW stated that Resident 1 changed
the story three days (2/19/2024) later, SW said that Resident 1 reported that CNA 1 did something sexual
to his (Resident 1)wife.
During an interview on 3/27/2024, at 10:34 a.m., with Certified Nursing Assistant (CNA) 1, CNA 1 stated
that he (CNA 1) had been working at the facility for two years. CNA 1 said that he (CNA 1) got the
assignment, he (CNA 1) opened the door to Resident 1's room and saw Resident 1's wife coming out the
bathroom around 7 a.m. CNA 1 stated that he (CNA 1) offered to pick up her (Resident 1's wife) clothes
and she (Resident 1's wife) went back to the bed. Resident 1 approached CNA 1 and told CNA 1 to get out
from the room. CNA 1 reported what happened to the charge nurse (CN). CN informed CNA 1 to exchange
resident with another CNA. CNA 1 said that he (CNA 1) never went back to the room. Since then, CNA 1
stated that he had never been to the room, CNA 1 said that he had been assigned to a different area and
different floor instead of being sent home.
During an interview on 3/27/2024, at 10:50 a.m., with the Charge Nurse (CN), CN stated that the
assignment was done on 2/16/2024. CN stated that CNA 1 came to CN and told CN Resident 1 does not
want me in the room. CN stated that she removed CNA 1 from the scene, but CNA 1 continued to take care
of other patients during the remainder of the shift. CN said that she (CN) did not have a conversation with
Resident 1.
During a review of the facility's policy and procedure (P&P) titled, Abuse and Crime Prevention and
Reporting, dated 10/2023, the P&P indicated, if the suspected perpetrator is an identifiable
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555846
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555846
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
03/27/2024
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Joyce Eisenberg Keefer Medical Center D/P Snf
7150 Tampa Avenue
Reseda, CA 91335
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610
Level of Harm - Minimal harm
or potential for actual harm
employee, remove the employee from providing care. The abuse prevention coordinator or designee will
consider suspension of the employees in collaboration with HR. In this case CNA 1 continued working for
the remainder of his shift on 2/16/2024 and returned to the care of the same resident on 2/18/2024 as per
CNA Assignment Worksheet 7-3 shift as verified by the DON.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555846
If continuation sheet
Page 4 of 4