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Inspection visit

Health inspection

JOYCE EISENBERG KEEFER MEDICAL CENTER D/P SNFCMS #5558462 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

This survey cited 2 deficiencies. The full statement and the facility’s plan of correction follow, verbatim from the federal record.

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to report an incident of alleged abuse involving one of one sampled resident (Resident 1) to the Department in accordance with State law within five working days of the incident. Resident 1 made sexual allegations against one CNA 1 who worked at the facility. This deficient practice had the potential for the underreporting of abuse incidents and a delay in an investigation of abuse allegations, placing the affected Resident 1 and/or other residents at risk for potential further abuse. Findings: During a concurrent interview and record review on 3/27/2024 at 10:08 a.m. with Director of Nursing Services (DON), Resident 1's initial psychiatric evaluation, dated 2/23/2024, was reviewed. The initial psychiatric evaluation indicated that Resident 1 was admitted on [DATE], to the Skilled Nursing Facility section. with a diagnosis including mild cognitive impairment (a mental condition related to a disconnection with reality) amongst other past medical history. During a review of Resident 1's Initial Psychiatric Evaluation (a commonly use assessment used to diagnose mental disorders), dated 2/23/2024, the initial psychiatric evaluation indicated Resident 1's diagnosis of unspecified psychosis (a mental condition related to a disconnection with reality) rule out major neurocognitive disorder (a decreased in mental function and loss of ability to do daily task) with psychosis. During an interview on 3/27/2024 at 10:15 a.m. with Social Worker (SW), SW stated that the staff initially reported the incident on 2/16/2024, and SW went to meet and interview Resident 1. SW stated that Resident 1 changed the story three days (2/19/2024) later, SW stated that Resident 1 reported that CNA 1 did something sexual to his wife. During an interview on 3/27/2024, at 10:34 a.m., with CNA 1, CNA 1 stated that he (CNA 1) had been working at the facility for two years. CNA 1 stated that he (CNA 1) got the assignment, he (CNA 1) opened the door to Resident 1's room and saw her (Resident 1's wife) coming out of the bathroom around 7 a.m. on 2/16/24. CNA 1 stated that he (CNA 1) offered to pick up her (Resident 1's wife) clothes and she (Resident 1's wife) went back to the bed. Resident 1 approached CNA 1 and told CNA 1 to get out of the room. CNA 1 reported what happened to the charge nurse (CN). CN informed CNA 1 to exchange resident with another CNA. CNA 1 stated that he (CNA 1) never went back to the room of Resident 1. Since then, CNA 1 stated that he (CNA 1) had never been to the room, CNA 1 said that he (CNA 1) had been assigned to a different area and different floor and continued to work for the remainder of (continued on next page) Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE FORM CMS-2567 (02/99) Previous Versions Obsolete Facility ID: If continuation sheet Page 1 of 4 Event ID: 555846 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555846 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/27/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Joyce Eisenberg Keefer Medical Center D/P Snf 7150 Tampa Avenue Reseda, CA 91335 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0609 his (CNA 1) shift. Level of Harm - Minimal harm or potential for actual harm During an interview on 3/27/2024, at 10:50 a.m., with the Charge Nurse (CN), CN stated that the assignment was done on 2/16/2024. CN stated that CNA 1 came to CN and told CN Resident 1 does not want me in the room. CN stated that she removed CNA 1 from the scene but CNA 1 continued to take care of other residents for the remainder of the shift. CN stated that she (CN) did not have a conversation with Resident 1. Residents Affected - Few During an interview on 3/27/2024, at 11:02 a.m., with Social Worker (SW) and DON, SW stated not reported because they did their own investigation, the abuse allegation was not reported to CDPH. SW stated we knew he was delusional; however, it was not reported to any licensing agency. SW stated that the importance is to have a third-party review to make sure nothing occurred. So that the third-party gives a chance to investigate. Both the SW and the DON stated that this allegation of abuse should have been reported to the agency (CDPH) and the individual (CNA 1) should have been suspended pending the outcome of the investigation. Both DON and SW verbalized understanding of this process. During a review of the facility's policy and procedure (P&P) titled Abuse and Crime Prevention and Reporting, dated 10/2023, the P&P indicated, when an allegation or reasonable suspicion occurs see Table A for agency reporting process and timeline, as per Title 42. CDPH District Office. Occurrence Alleged or Known incident involves abuse or serious bodily injury. Written or Electronic Report cover letter and SOC 341 or 342 within 2 hours. FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555846 If continuation sheet Page 2 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555846 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/27/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Joyce Eisenberg Keefer Medical Center D/P Snf 7150 Tampa Avenue Reseda, CA 91335 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Respond appropriately to all alleged violations. Level of Harm - Minimal harm or potential for actual harm **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to prevent further potential abuse when CNA 1 was allowed to finish his (CNA 1) shift after an allegation of abuse was made by one of one sampled resident (Resident 1) in accordance with the facility's policy and procedure regarding abuse investigation. Residents Affected - Few This deficient practice had the potential for exposing Resident 1 and other residents to potential abuse by the alleged perpetrator by not removing him (CNA 1) from the facility pending investigation of the abuse allegation and allowing him (CNA 1) to work for the remainder of his (CNA 1) shift. Findings: During a concurrent interview and record review on 3/27/2024 at 10:08 a.m. with the Director of Nursing Services (DON), Resident 1's initial psychiatric evaluation, dated 2/23/2024, was reviewed. The initial psychiatric evaluation indicated that Resident 1 was admitted on [DATE] to the Skilled Nursing Facility section with a diagnosis including mild cognitive impairment (a mental condition related to a disconnection with reality) amongst other past medical history. During a review of Resident 1's Initial Psychiatric Evaluation (a commonly use assessment used to diagnose mental disorders), dated 2/23/2024, the initial psychiatric evaluation indicated Resident 1's diagnosis of unspecified psychosis (a mental condition related to a disconnection with reality) rule out major neurocognitive disorder (a decreased in mental function and loss of ability to do daily task) with psychosis. During an interview on 3/27/2024 at 10:15 a.m. with Social Worker (SW), SW stated that the staff initially reported the incident on 2/16/2024, and SW went to meet and interview Resident 1. During the initial interview on 2/16/24, Resident 1 did not mention any sexual allegation. SW stated that Resident 1 changed the story three days (2/19/2024) later, SW said that Resident 1 reported that CNA 1 did something sexual to his (Resident 1)wife. During an interview on 3/27/2024, at 10:34 a.m., with Certified Nursing Assistant (CNA) 1, CNA 1 stated that he (CNA 1) had been working at the facility for two years. CNA 1 said that he (CNA 1) got the assignment, he (CNA 1) opened the door to Resident 1's room and saw Resident 1's wife coming out the bathroom around 7 a.m. CNA 1 stated that he (CNA 1) offered to pick up her (Resident 1's wife) clothes and she (Resident 1's wife) went back to the bed. Resident 1 approached CNA 1 and told CNA 1 to get out from the room. CNA 1 reported what happened to the charge nurse (CN). CN informed CNA 1 to exchange resident with another CNA. CNA 1 said that he (CNA 1) never went back to the room. Since then, CNA 1 stated that he had never been to the room, CNA 1 said that he had been assigned to a different area and different floor instead of being sent home. During an interview on 3/27/2024, at 10:50 a.m., with the Charge Nurse (CN), CN stated that the assignment was done on 2/16/2024. CN stated that CNA 1 came to CN and told CN Resident 1 does not want me in the room. CN stated that she removed CNA 1 from the scene, but CNA 1 continued to take care of other patients during the remainder of the shift. CN said that she (CN) did not have a conversation with Resident 1. During a review of the facility's policy and procedure (P&P) titled, Abuse and Crime Prevention and Reporting, dated 10/2023, the P&P indicated, if the suspected perpetrator is an identifiable (continued on next page) FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555846 If continuation sheet Page 3 of 4 Printed: 05/15/2026 Form Approved OMB No. 0938-0391 Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION (X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER: (X2) MULTIPLE CONSTRUCTION 555846 B. Wing A. Building (X3) DATE SURVEY COMPLETED 03/27/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE Joyce Eisenberg Keefer Medical Center D/P Snf 7150 Tampa Avenue Reseda, CA 91335 For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0610 Level of Harm - Minimal harm or potential for actual harm employee, remove the employee from providing care. The abuse prevention coordinator or designee will consider suspension of the employees in collaboration with HR. In this case CNA 1 continued working for the remainder of his shift on 2/16/2024 and returned to the care of the same resident on 2/18/2024 as per CNA Assignment Worksheet 7-3 shift as verified by the DON. Residents Affected - Few FORM CMS-2567 (02/99) Previous Versions Obsolete Event ID: Facility ID: 555846 If continuation sheet Page 4 of 4

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Citations

2 citations recorded*CMS

What do CMS severity letters mean?

Serious (G-L). Actual harm to a resident, or immediate jeopardy. Codes G through I indicate actual harm; J through L indicate immediate jeopardy to resident health or safety.

General (A-F). No actual harm found, or harm that is minimal. The facility must still submit a Plan of Correction. Most CMS citations land here.

Each letter combines severity with scope: how many residents the deficiency affected.

  • 0609GeneralS&S Dpotential for harm

    F609 - The facility must develop and implement written policies and procedures that:

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • 0610GeneralS&S Dpotential for harm

    F610 - In response to allegations of abuse, neglect, exploitation, or mistreatment, the

    Respond appropriately to all alleged violations.

FAQ · About this visit

Common questions about this visit

What happened during the March 27, 2024 survey of JOYCE EISENBERG KEEFER MEDICAL CENTER D/P SNF?

This was a inspection survey of JOYCE EISENBERG KEEFER MEDICAL CENTER D/P SNF on March 27, 2024. The surveyor cited 2 deficiencies, recorded on the federal Form 2567 statement of deficiencies.

Were any deficiencies cited at JOYCE EISENBERG KEEFER MEDICAL CENTER D/P SNF on March 27, 2024?

Yes, 2 deficiencies were cited, each with a CMS Scope and Severity grade. The first was: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."

What type of survey was this?

This was a inspection survey conducted by state surveyors under federal Centers for Medicare & Medicaid Services (CMS) oversight. Findings are published on CMS Care Compare.

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Next steps

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Data from CMS Care Compare public records. Dataset last refreshed . If you believe any information is inaccurate, report it here.