F 0641
Ensure each resident receives an accurate assessment.
Level of Harm - Minimal harm
or potential for actual harm
Based on interview and record review the facility failed to ensure the Preadmission Screening and Resident
Review (PASRR) assessment for one of one sampled residents (Resident 1) was completed and coded
accurately.
Residents Affected - Few
This failure to accurately code Resident 1's PASRR assessments placed Resident 1 at risk to not receive
care and services appropriate to his needs.
Findings:
During a review of Resident 1's admission Record, dated 6/19/25, the admission Record indicated Resident
1 has a diagnosis of major depressive disorder (MDD, a mental condition with a persistently depressed
mood and long-term loss of pleasure or interest in life, often with other symptoms such as disturbed sleep,
feelings of guilt or inadequacy, and suicidal thoughts) and an eating disorder.
During a review of the facility's provided letter titled Department of Health Care Services (DHCS) from
Clinical Assurance Division, PASRR Section, Unable to complete PASRR II, dated 2/23/23, indicated
Resident 1 had a positive PASRR I and PASRR II was not completed as Resident 1 was isolated as a
health or safety precaution.
During a concurrent interview and record review on 6/29/25 at 12:30 p.m. with Minimum Data Set
Coordinator (MDSC) 1, MDSC 1 stated their role is to complete and update the PASRR assessments in
Minimum Data Set (MDS, a resident assessment instrument used to identify resident care problems to be
addressed in an individualized care plan) for residents at the facility. When reviewing the Minimum Data
Set, Section A, dated 4/29/23, under A1500 Preadmission Screening and Resident Review, MDSC 1 stated
the form indicated Resident 1 is currently considered by the state PASRR II process to have a serious
mental illness and or intellectual disability or a related condition. While reviewing the DHCS letter, MDSC 1
stated she had not seen this letter and believed the PASSR II assessment had been completed. MDSC 1
confirmed that a PASRR II was never completed as Resident 1 was on isolation precautions as indicated by
the DHCS letter.
During a concurrent interview and record review on 6/19/25 at 12:30 p.m. with MDSC 1, the record review
of the Minimum Data Set, Section A dated 4/29/25 under A1500 Preadmission Screening and Resident
Review, MDSC 1 stated the form indicates No that Resident 1 is not currently considered by the state Level
II PASRR process to have a serious mental illness and or intellectual disability or a related condition. MDSC
1 stated a PASRR II had not been done for Resident 1 and that they should review the documents every
year to update and correct them in the MDS system.
During an interview on 6/20/25 at 9:20 a.m. with the Medical Director (MD), MD stated PASRR II
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555905
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555905
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/20/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Serenethos Care Center, LLC
22822 Myrtle Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0641
Level of Harm - Minimal harm
or potential for actual harm
screening was important to ensure residents receive the care, treatment, and services to help treat their
illness. MD stated that he was not aware a PASRR II had never been completed for Resident 1, and stated
the facility should be monitoring and tracking this information. MD stated that the facility should be reporting
this information to the physician.
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555905
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555905
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/20/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Serenethos Care Center, LLC
22822 Myrtle Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0759
Ensure medication error rates are not 5 percent or greater.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to ensure the medication error rate did
not exceed 5% for one out of four sampled residents (Resident 23) when nursing staff administered 4%
lidocaine patch to Resident 23's knees on two separate days, instead of to the back as prescribed by the
physician.
Residents Affected - Few
These failures resulted in two medication errors being identified out of 27 opportunities during an
observation of medication administration leading to a medication error rate of 7.41%.
These deficient practices had the potential to result Resident 23 not having pain relief.
Findings:
During review of Resident 23's admission Record, dated 6/19/25, the admission Record indicated Resident
23 was admitted in September 2021 with a diagnosis of heart failure (when the heart does not pump as
well as it should) and osteoarthritis (a breakdown of cartilage in joints, leading to pain and stiffness) with
current pathological fracture (break) of the vertebrae (spine.)
During a medication pass observation on 6/17/25 at 11:49 a.m., with Registered Nurse (RN) 1, RN 1
administered a 4% lidocaine patch (A topical skin analgesic for pain relief) to Resident 23's left knee.
During a medication pass observation on 6/18/25 at 9:15 a.m., with Licensed Vocational Nurse (LVN) 1,
LVN 1 administered a 4% lidocaine patch to Resident 23's right knee.
During a review of Resident 23's Order Summary Report, dated 6/19/25, The Order Summary Report,
indicated a physician's order to apply a lidocaine 4% patch to the lower back once daily for pain
management.
During an interview on 6/19/25 at 1:40 p.m. with the Nursing Supervisor (NS), NS stated the nurse must
contact the physician before applying the lidocaine patch to a different location than prescribed, and the
physician must change the order.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555905
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555905
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
06/20/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
Serenethos Care Center, LLC
22822 Myrtle Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0801
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Some
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the
food and nutrition service, including a qualified dietician.
Based on interviews and record review, the facility failed to ensure that when it hired a part-time registered
dietitian, the person designated to serve as the director of food and nutrition services met both the federal
and/or state educational qualifications for the position.
This failure had the potential for lack of competency and skill set necessary to carry out all the functions of
the food services.
Findings:
During an interview on 6/17/25 at 10:01 a.m. with the Dietary Manager (DM), DM stated she was not the
dietary supervisor for the facility. DM stated she covers for the sister facility, another building, but recently
was orienting a new dietary supervisor who was on his way to the facility.
During an interview on 6/17/25 at 10:24 a.m. with the Dietary Supervisor (DS), DS stated he was the DS.
DS stated he worked at the facility as the Dietary Supervisor and Maintenance Director. DS stated his
duties included checking the refrigerators and making sure supply of food items are done. DS provided a
food handler certification.
During an interview on 6/19/25 at 10:56 a.m. with Registered Dietician (RD), RD stated she worked part
time. RD stated she worked on site at the facility once a month.
During a review of the food handler certificate, titled ServeSafe, the certificate indicated national restaurant
association certification.
During an interview on 6/17/25 at 11:23 a.m. with the Administrator (Admin), Admin stated she will review
with RD the type of certification required for DS position.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555905
If continuation sheet
Page 4 of 4