F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Develop and implement a complete care plan that meets all the resident's needs, with timetables and
actions that can be measured.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to meet the needs for two (Resident 8 and Resident 10) of 16
sampled residents when the facility did not develop and implement a care plan for Resident 8's dialysis
(treatment of kidney failure that rids your blood of unwanted toxins, waste products and excess fluids by
filtering your blood) care and for Resident 10's hospice care.
This deficient practice may result in Resident 8 and Resident 10's physical, psychosocial and functional
needs to go unmet.
Findings:
1. A review of Resident 8's Facesheet, dated 4/20/22, the face sheet indicated Resident 8 was admitted on
[DATE] with a diagnosis of an infected dialysis catheter (tube inserted into the vein).
A review of Resident 8's Minimum Data Set (MDS- an assessment tool) dated 2/10/22, the MDS indicated
Resident 8 is on dialysis treatment.
During an interview on 4/20/22 at 9:53 a.m. with Dialysis Nurse, Dialysis Nurse stated, Resident 8 had
been receiving dialysis at Dialysis Nurse's clinic since February 2022. Dialysis Nurse stated, the dialysis
access site for Resident 8 had been her left upper chest catheter. Dialysis Nurse further stated, Resident
8's left upper arm graft had not been used since admission in February 2022.
During a concurrent record review of Resident 8's care plan on 4/21/22 at 11:16 a.m. with Director of
Nursing (DON), DON stated, the care plan for Resident 8 was not updated with the use of a dialysis
catheter. She further stated, it is important to update the care plan because the care for a dialysis catheter
is different from the care for a dialysis graft.
2. A review of Resident 10's Facesheet, dated 4/21/22, Facesheet indicated, Resident 10 was admitted on
[DATE], under palliative care (specialized care that focuses on providing patients relief from pain and other
symptoms of a serious illness, no matter the diagnosis or stage of disease).
A review of Resident 10's MDS dated [DATE], MDS indicated, Resident 8 is on hospice (end of life care).
During a concurrent record review of Resident 10's care plan on 4/21/22 at 11:27 a.m. with DON, there was
no care plan for hospice care. DON stated, the hospice team does the care plan and any documents that
are needed, the facility staff will ask from the hospice team. DON further stated, it is
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 8
Event ID:
555914
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0656
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
FORM CMS-2567 (02/99)
Previous Versions Obsolete
important for Resident 10's care plan to include hospice care to identify the services that are needed to
better care for Resident 10.
A review of the facility's policy (P&P) titled, Care Plans, Comprehensive Person-Centered, undated, the
P&P indicated, 12. The comprehensive, person-centered care plan is developed within seven (7) days of
the required comprehensive assessment (MDS). 13. Assessments of residents are ongoing and care plans
are revised as information about the residents and the residents' conditions change. 14. The
interdisciplinary Team must review and update the care plan: a. When there has been a significant change
in the resident's condition;
Event ID:
Facility ID:
555914
If continuation sheet
Page 2 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0698
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Level of Harm - Minimal harm
or potential for actual harm
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview record review, the facility failed to provide care for one (Resident 8) requring dialysis when staff
did not do a complete physical assessment before and after Resident 8's dialysis treatment.
Residents Affected - Few
This deficient practice resulted in an incomplete assessment of Resident 8's dialysis access site before
treatment.
Findings:
A review of Resident 8's admission Record, the admission Record indicated, Resident 8 was admitted on
[DATE], with a diagnosis of infected dialysis catheter.
A review of Resident 8's Minimum Data Set (MDS- an assessment tool) dated 2/10/22, the MDS indicated,
Resident 8 is on dialysis.
During an interview on 4/20/22, at 9:53 a.m. with Dialysis Nurse, Dialysis Nurse stated, Resident 8 had
been receiving dialysis at Dialysis Nurse's clinic since February 2022. Dialysis Nurse stated, the dialysis
access site used for Resident 8 had always been the left upper chest catheter. Dialysis Nurse further
stated, Resident 8's left upper arm graft had not been used since admission at the dialysis clinic in
February 2022.
During a concurrent record review of Resident 8's Hemodialysis Communication Notes, on 4/20/22, at 1:11
p.m. with Director of Nursing (DON), the Communication Notes for Resident 8 did not indicate vital signs
and vascular access site were assessed before and after treatments in the month of April 2022. DON
stated, Resident 8's vital signs and vascular site should be assessed before and after treatment to
document any change that could happen before and after treatment.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555914
If continuation sheet
Page 3 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0761
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted
professional principles; and all drugs and biologicals must be stored in locked compartments, separately
locked, compartments for controlled drugs.
Based on observation, interview, and record review, the facility failed to store medications according to
manufacturer recommendations and label medications appropriately when one bottle of Dorzolamide
(prescription eye drops given for glaucoma, a condition where there is increased pressure in the eye) was
stored in the refrigerator at 39 degrees Fahrenheit.
This failure had the potential to cause resident to be administered ineffective medication resulting in
worsening of their condition leading to damage of the eye.
Findings:
During a concurrent observation and interview on 04/20/2022, at 11:45 a.m., with Licensed Vocational
Nurse 1 (LVN 1) inside the medication storage room, a bottle of dorzolamide was found stored inside the
refrigerator. LVN 1 confirmed refrigerator temperature was 39 degrees Fahrenheit. LVN 1 stated,
medications that are stored improperly could potentially be ineffective.
During an interview with Director of Nursing (DON) on 04/20/2022 at 2:12 p.m., DON stated, medications
should be stored according to manufacturer's recommendation.
During a review of the medication insert for Dorzolamide given by the manufacturer, the insert indicated,
the suggested storing conditions is between 59 and 86 degrees Fahrenheit.
During a review of facility's policy and procedures titled Medication Storage in the Facility (undated), the
policy stated Medications and biologicals are stored safely .properly, following manufacturer's
recommendations .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555914
If continuation sheet
Page 4 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0803
Level of Harm - Minimal harm
or potential for actual harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be
updated, be reviewed by dietician, and meet the needs of the resident.
Based on observation, record review and interview, the facility failed to follow the lunch menu set for
4/18/22 when cut up watermelon was served to residents instead of apple crisp.
Residents Affected - Some
This deficient practice resulted in Resident 20 feeling disappointed.
Findings:
During a concurrent observation and interview on 4/18/22, at 10:45 a.m. with Dietary Manager (DM), there
was cut up watermelon in the refrigerator. DM stated, it was left over from the weekend and it is still OK to
use today. She further stated, it will be served for lunch.
During an observation and interview on 4/18/22, at 12:38 p.m., Resident 20 was eating her lunch in her
room and was reading the menu. Resident 20 noticed on the menu that apple crisp was the desert for
4/18/22's lunch. Resident 20 stated, there was no apple crisp on her lunch tray, but instead it was cut up
watermelon. Resident 20 stated, she was disappointed there was no apple crisp. Resident 20 further
stated, staff did not notify her of any changes in the menu this morning.
During an interview on 4/21/22, at 10:42 a.m. with Registered Dietician (RD), RD stated menu changes
should be communicated to the residents so that they will be aware.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555914
If continuation sheet
Page 5 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0812
Level of Harm - Minimal harm
or potential for actual harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve
food in accordance with professional standards.
Based on observation, interview, and record review, the facility failed to store food in a sanitary manner
when ground pork was thawing on top of strawberry gelatin inside the refrigerator.
Residents Affected - Some
This deficient practice had the potential to cause food borne illness and affect all residents. The facility
census was 17.
Findings:
During a concurrent observation and interview on 4/18/22, at 10:45 a.m. in the kitchen, ground pork was
thawing in a shallow pan on top of strawberry gelatin in the refrigerator. DM stated, thawing meat should be
at the very bottom of the refrigerator and not on top of anything to prevent food borne illnesses.
During an interview on 4/21/22, at 10:42 a.m. with Registered Dietician (RD), RD stated, thawing of any
meat should be done at the very bottom of a refrigerator and never on top of any food to prevent food borne
illnesses.
A review of the facility's policy titled, Policy: Thawing of Meats, dated 2018, the policy indicated, a. Use a
drip pan under food being thawed so drippings do not contaminate other food. B. Thaw meat on the bottom
shelf below prepared, ready-to-eat foods.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555914
If continuation sheet
Page 6 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0880
Provide and implement an infection prevention and control program.
Level of Harm - Minimal harm
or potential for actual harm
Based on observation, interview, and record review, the facility failed to ensure one nursing staff performed
hand hygiene (handwashing or use of an alcohol-based hand sanitizer) during medication administration
when Licensed Vocational Nurse 1 (LVN 1) failed to perform hand hygiene after removing gloves after
giving medications to Resident 5 and Resident 8.
Residents Affected - Few
These failures had the potential to cause or spread infection which could result in hospitalization for
Resident 5 and Resident 8.
Findings:
During an observation on 04/20/2022, at 9:00 a.m., outside of Resident 5's room, Licensed Vocational
Nurse 1 (LVN 1), was observed doffing (taking off) gloves and exiting the resident's room after
administering medications without performing hand hygiene. During a subsequent observation at 10:45
a.m., outside of Resident 8's room, LVN 1 also did not perform hand hygiene after doffing gloves after
administering medication to Resident 8.
During an interview on 04/20/2022, with Licensed Vocational Nurse 1 (LVN 1) , at 11:08 a.m., LVN 1 stated,
hand hygiene should be done before entering resident rooms, after leaving resident rooms, between glove
changes, before medication preparation, and before and after touching residents. LVN 1 confirmed she did
not perform hand hygiene after all aforementioned events. LVN 1 further stated, hand hygiene when not
done, can lead to spread of infection.
During an interview on 04/20/2022, with Director of Nursing (DON), at 3:05 p.m., DON stated, staff to
perform hand hygiene when going into resident rooms, coming out of resident rooms, before and after
giving resident care.
During a review of facility's policy and procedure titled, Handwashing/Hand Hygiene (undated), the policy
indicated, All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread
of infections to other personnel, residents, and visitors .Use an alcohol-based hand rub containing at least
62% alcohol; or, alternatively soap (antimicrobial or non-antimicrobial) and water for the following situations:
.Before preparing or handling medications .After removing gloves .The use of globes does not replace
handwashing/hand hygiene. Integration of globe use along with routine hand hygiene is recognized as the
best practice for preventing healthcare-associated infections.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555914
If continuation sheet
Page 7 of 8
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555914
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
04/22/2022
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
We Care Skilled Nursing Facility
21863 Vallejo Street
Hayward, CA 94541
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0912
Level of Harm - Potential for
minimal harm
Residents Affected - Some
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single
resident rooms.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
observation, interview and record review, the facility failed to provide 9 of 17 residents in the following
multiple resident bedrooms 3, 10, 15 with at least 80 square feet per resident.
This failure had the potential to result in a lack of sufficient space for the provision of care by facility staff
and for the lack of sufficient space for residents to have personal belongings at the bedside.
Findings:
During an observation on 4/20/22, accompanied by the Maintenance Supervisor (MS), MS measured the
following multiple resident rooms in feet (ft) and inches (in):
1) a. room [ROOM NUMBER]: b. 20.4' x 14' c. Total Square Feet: 286.6 d. #Residents 2: 3 e. Square
Feet/resident 71.4'
2) a. room [ROOM NUMBER]: b.20.4' x 14' c. Total Square Feet: 286.6 d. # Residents: 3 e. Square
Feet/resident 71.4'
3) a. room [ROOM NUMBER] b. 20.4' 14' c. Total Square Feet: 286.6 d. # Residents: 2 e. Square
Feet/resident 71.4'
During an interview on 4/21/22 at 12:57p.m. with Administrator (Admin), Admin stated, there have been no
complaints regarding space for resident rooms 3, 10, or 15 from staff or residents.
There were no negative consequences attributable to the decreased space in rooms [ROOM NUMBER].
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555914
If continuation sheet
Page 8 of 8