F 0580
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room,
etc.) that affect the resident.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to notify Resident 3 ' s Responsible Person (RP- person
designated as being responsible for another person's medical and/or financial decisions) as well as other
emergency contacts, of Resident 3 ' s change of condition (COC) and subsequent transfer to the general
acute care hospital (GACH) on January 17, 2025.
This resulted in the RP and emergency contacts being uninformed and unaware of Resident 3 ' s COC and
transfer to the GACH.
Findings:
On January 29, 2025, at 9:37 a.m., Resident 3's RP was interviewed via telephone. The RP stated in the
morning of January 17, 2025, family member (FM) 1 visited Resident 3 but did not stay long since Resident
3 had a cough. The RP stated in the afternoon of January 17, 2025, the facility called and notified her that
Resident 3 ' s blood pressure (BP) was low and they were going to start intravenous (IV- into the vein) fluid
hydration, and may possibly do an X-ray, after which the RP were to receive another update. The RP stated
neither she nor her family members (FMs) received any notification from the facility thereafter.
The RP stated the following morning (Saturday, January 18, 2025), FM 1 visited Resident 3 at the facility
but did not find Resident 3 in the room. The RP stated FM 1 proceeded to the nurses ' station and asked
where Resident 3 was, and was informed by the staff that Resident 3 was at the GACH, at a hospital where
Resident 3 did not regularly receive prior care. The RP stated Resident 3 was transferred to the GACH due
to low BP and low oxygen.
The RP stated when they reached the GACH, Resident 3 was already admitted in the Intensive Care Unit,
and was unable to communicate with them. The RP stated on Sunday, January 19, 2025, Resident 3
passed away. The RP stated she and the FMs felt they were robbed of precious time they could have spent
with Resident 3, if they have been notified sooner of Resident 3 ' s change of condition and transfer to the
GACH.
A review of the facility ' s transfer and discharge list indicated Resident 3 was discharged from the facility on
January 17, 2025.
A review of Resident 3 ' s record indicated Resident 3 was admitted to the facility on [DATE], with
diagnoses which included acute congestive heart failure (heart muscle is weakened and cannot pump
blood efficiently enough to meet the body's needs), atrial fibrillation (irregular heart rate and
(continued on next page)
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other
safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the
date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER
REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Facility ID:
If continuation sheet
Page 1 of 4
Event ID:
555915
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555915
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Springs Health and Rehabilitation Center
25924 Jackson Ave
Murrieta, CA 92563
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0580
rhythm), and chronic kidney disease.
Level of Harm - Minimal harm
or potential for actual harm
A review of the facility document titled, SBAR (Situation, Background, Appearance Recommendation- a
clinical assessment and communication tool): Change of Condition, dated January 17, 2025, 6:49 p.m.,
completed by Licensed Vocational Nurse (LVN) 1, indicated Resident 3 was sent out for hypoxia (low
oxygen in the blood) and hypotension (low blood pressure), and that the RP was notified at 6:30 p.m.
Residents Affected - Few
A review of the telephone order dated January 17, 2025, at 6:58 p.m., indicated, .Send out to (name of
GACH) D/T (due to) Hypoxia and Hypotension .
A review of the Progress Notes included a Family Update Note by the Director of Nursing (DON), indicating
a call to the RP to .address the concern regarding the lack of family notification when the resident was
transferred to the hospital on 1/17/25 at approximately 6:30 PM. (Name of RP) expressed that the family
was very upset about not being informed promptly. Acknowledged her concerns and sincerely apologized,
stating that there was no excuse for the communication lapse. (Name of RP) also informed (the facility [sic])
that the resident had passed away over the weekend, and staff offered deepest condolences for their loss .
On January 29, 2025, at 3:59 p.m., during interview, the DON stated after investigating the incident, they
found out three LVNs worked on sending Resident 3 out, and Resident 3 ' s charge nurse was LVN 1. LVN 1
assumed the other two nurses notified the RP and documented it as done, however; the RP and the FM
were not notified of Resident 3's transfer to the GACH. The DON stated LVN 1 should have notified the RP
and/or the emergency contacts himself, to make sure they were aware of what was happening with
Resident 3.
A review of the facility ' s policy and procedure titled, Notification of Changes, revised March 2023,
indicated, .The facility informs the resident, the resident ' s physician, and the resident ' s representative
when there is an accident resulting in injury, changes involving life threatening conditions .or transfer or
discharge the resident .Guidelines: .The facility notifies .the resident representative of .A significant change
in the resident ' s physical, mental, or psychosocial status (that is, a deterioration in health, mental or
psychosocial status in either life-threatening conditions or clinical complications) .A decision to transfer or
discharge the resident from the facility .Designated resident representative or family, as appropriate, should
be notified of significant changes in the resident's health status .
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555915
If continuation sheet
Page 2 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555915
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Springs Health and Rehabilitation Center
25924 Jackson Ave
Murrieta, CA 92563
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
Residents Affected - Few
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in
accordance with accepted professional standards.
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on
interview and record review, the facility failed to accurately document the Responsible Person (RP)
notification of one of three residents' (Resident 3) transfer to the general acute care hospital (GACH) on
January 17, 2025.
This failure resulted in inaccurate documentation of events in relation to Resident 3 ' s transfer process.
Findings:
On January 29, 2025, at 9:37 a.m., the RP was interviewed via telephone. The RP stated in the morning of
January 17, 2025, family member (FM) 1 visited Resident 3 but did not stay long since Resident 3 had a
cough. The RP stated in the afternoon of January 17, 2025, the facility called and notified her that Resident
3's blood pressure (BP) was low and that they were going to start intravenous (IV- into the vein) fluid
hydration, and may possibly do an X-ray, after which they were to receive another update. The RP stated
neither she nor her family members (FMs) received any notification from the facility thereafter.
The RP stated the following morning (Saturday, January 18, 2025), FM 1 visited Resident 3 at the facility
but did not find Resident 3 in the room. FM 1 proceeded to the nurses ' station and asked where Resident 3
was. After checking Resident 3 ' s record, the staff informed FM 1 that Resident 3 was at the GACH. The
RP stated Resident 3 was transferred to the GACH due to low BP and low oxygen.
The RP stated when they reached the GACH, Resident 3 was already admitted in the Intensive Care Unit,
and was unable to communicate with them. The RP stated on Sunday, January 19, 2025, Resident 3
passed away. The RP stated she and the FMs felt they were robbed of precious time they could have spent
with Resident 3, if they have been notified sooner of Resident 3 ' s change of condition and transfer to the
GACH.
A review of the facility ' s transfer and discharge list indicated Resident 3 was discharged from the facility on
January 17, 2025.
A review of Resident 3 ' s record indicated Resident 3 was admitted to the facility on [DATE], with
diagnoses which included acute congestive heart failure (heart muscle is weakened and cannot pump
blood efficiently enough to meet the body's needs), atrial fibrillation (irregular heart rate and rhythm), and
chronic kidney disease.
A review the facility document titled, SBAR (Situation, Background, Appearance Recommendation- a
clinical assessment and communication tool): Change of Condition, dated January 17, 2025, 6:49 p.m.,
completed by Licensed Vocational Nurse (LVN) 1, indicated Resident 3 was sent out for hypoxia (low
oxygen in the blood) and hypotension (low blood pressure), and that the RP was notified at 6:30 p.m.
A review of the telephone order dated January 17, 2025, at 6:58 p.m., indicated, .Send out to (name of
GACH) D/T (due to) Hypoxia and Hypotension .
A review of the Progress Notes included a Family Update Note by the Director of Nursing (DON),
(continued on next page)
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555915
If continuation sheet
Page 3 of 4
Printed: 05/15/2026
Form Approved OMB
No. 0938-0391
Department of Health & Human Services
Centers for Medicare & Medicaid Services
STATEMENT OF DEFICIENCIES
AND PLAN OF CORRECTION
(X1) PROVIDER/SUPPLIER/CLIA
IDENTIFICATION NUMBER:
(X2) MULTIPLE CONSTRUCTION
555915
B. Wing
A. Building
(X3) DATE SURVEY
COMPLETED
01/29/2025
NAME OF PROVIDER OR SUPPLIER
STREET ADDRESS, CITY, STATE, ZIP CODE
The Springs Health and Rehabilitation Center
25924 Jackson Ave
Murrieta, CA 92563
For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.
(X4) ID PREFIX TAG
SUMMARY STATEMENT OF DEFICIENCIES
(Each deficiency must be preceded by full regulatory or LSC identifying information)
F 0842
Level of Harm - Minimal harm
or potential for actual harm
indicating a call to the RP to .address the concern regarding the lack of family notification when the resident
was transferred to the hospital on 1/17/25 at approximately 6:30 PM. (name of RP) expressed that the
family was very upset about not being informed promptly. Acknowledged her concerns and sincerely
apologized, stating that there was no excuse for the communication lapse. (name of RP) also informed that
the resident had passed away over the weekend, and staff offered deepest condolences for their loss .
Residents Affected - Few
On January 29, 2025, at 3:59 p.m., during interview, the DON stated after investigating the incident, they
found out three LVNs worked on sending Resident 3 out, and Resident 3 ' s charge nurse was LVN 1. LVN 1
assumed the other two nurses notified the RP and documented it as done. However, the RP and the FM
were not really informed of Resident 3's transfer to the GACH. The DON stated LVN 1 should have notified
the RP and/or the emergency contacts himself, to make sure they were aware of the events.
FORM CMS-2567 (02/99)
Previous Versions Obsolete
Event ID:
Facility ID:
555915
If continuation sheet
Page 4 of 4